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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of e...Job Reference #: 202644
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of exp...Job Reference #: 202642
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202426
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202425
2d
1
SavedSave
To perform to the best of your abilities all duties and responsibilities reasonably assigned to you. You will do your best to protect and promote the business and interest of the company and to always preserve its reputation and goodwill.
Manage outbound calls, mails, and cases within the Service Level Agreement (SLA).
Accepting ownership for effectively solving customer issues, complaints, and enquiries; keeping customers updated on the progress of the cases where applicable.
Performing First Line Troubleshooting (FLT) according to documented processes and procedures and ensuring First Call Resolution (FCR).
Escalating cases to other departments if FCR cannot be done during FLT.
Working closely with third party vendors – logging cases, ensuring timely feedback, and escalating outstanding cases to vendor / internal teams.
Action instructions on the vendor teams groups within SLA.
Data analyses – Bag orders, monthly reports and driving software and product improvements to reduce reoccurring calls in the Contact Centre.
Adhering to processes and procedures pertaining to your role and daily functions.
Attending to BDA exceptions and Comms reports daily
Working hours are Monday to Friday from 08:00 to 17:00 with the possibility to work overtime as and when required including some weekends and public holidays.
Matric essential
12 months Contact Centre and Client Services experience.
Previous vendor management experience – advantageous
R10K to R12K
Matric essential
12 months Contact Centre and Client Services experience.
Previous vendor management experience – advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0NzE4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242774&xid=1555_54718
2y
1
*Reference: req6303*
Linde is a leading global industrial gases and engineering company with 2021 sales of $31 billion (€26 billion). We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet. The company serves a variety of end markets including chemicals & energy, food & beverage, electronics, healthcare, manufacturing, metals and mining. Lindes industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions. For more information about the company and its products and services, please visit (www.linde.com)(https://www.linde.com)
Afrox, a Linde company
*Shared Services Payroll Administrator*
Sandton, South Africa (req6303)
*What you will enjoy doing*
* First point of contact for HR out-of-scope services, to provide a professional administrative service for HR-related queries from employees, external parties, (Medical aid etc.), and government agencies i.e., Stats SA, DOL etc
* You will be identifying customer needs, seeking, and providing effective solutions to their queries and deliver excellent customer experience
* Have a proactive and collaborative approach, working with HR colleagues and stakeholders to ensure timely and professional delivery
* In addition you will provide direct support to employees, other HR groups and Management as part of a centralized function to handle a variety of HR-related transactions
* HtR - Administering the employee lifecycle; including but not limited to starters, changes to terms and conditions, transfers and leavers processes and various ad-hoc requests
* Inputs employee personal data into human resources information/computer system (HRIS) database and/or documents activities as requested
*What makes you great*
* You have a relevant HR/Payroll degree or diploma with 3 to 5 years related experience
* Computer literate (MS Office application, in particular) is required for this role
* Good understanding of labour laws
* Further you must have Payroll experience
* SAP HCM Payroll system experience is required as well
*Why you will love working with us*
The HR Shared Services Administrator role will provide a comprehensive support service on behalf of HR to the Business, including but not limited to Third Party Providers. The incumbent is responsible for ensuring efficient and reliable administration support relating to Payroll, HR queries around Policies, Processes & Procedures.
Afrox, a member of Linde, acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, reg
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1NDU0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243132&xid=1555_55454
2y
1
SavedSave
*Reference: req6303*
Linde is a leading global industrial gases and engineering company with 2021 sales of $31 billion (€26 billion). We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet. The company serves a variety of end markets including chemicals & energy, food & beverage, electronics, healthcare, manufacturing, metals and mining. Lindes industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions. For more information about the company and its products and services, please visit (www.linde.com)(https://www.linde.com)
Afrox, a Linde company
*Shared Services Payroll Administrator*
Sandton, South Africa (req6303)
*What you will enjoy doing*
* First point of contact for HR out-of-scope services, to provide a professional administrative service for HR-related queries from employees, external parties, (Medical aid etc.), and government agencies i.e., Stats SA, DOL etc
* You will be identifying customer needs, seeking, and providing effective solutions to their queries and deliver excellent customer experience
* Have a proactive and collaborative approach, working with HR colleagues and stakeholders to ensure timely and professional delivery
* In addition you will provide direct support to employees, other HR groups and Management as part of a centralized function to handle a variety of HR-related transactions
* HtR - Administering the employee lifecycle; including but not limited to starters, changes to terms and conditions, transfers and leavers processes and various ad-hoc requests
* Inputs employee personal data into human resources information/computer system (HRIS) database and/or documents activities as requested
*What makes you great*
* You have a relevant HR/Payroll degree or diploma with 3 to 5 years related experience
* Computer literate (MS Office application, in particular) is required for this role
* Good understanding of labour laws
* Further you must have Payroll experience
* SAP HCM Payroll system experience is required as well
*Why you will love working with us*
The HR Shared Services Administrator role will provide a comprehensive support service on behalf of HR to the Business, including but not limited to Third Party Providers. The incumbent is responsible for ensuring efficient and reliable administration support relating to Payroll, HR queries around Policies, Processes & Procedures.
Afrox, a member of Linde, acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, reg
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1NDgxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243143&xid=1555_55481
2y
1
SavedSave
*Reference: JHB004018-RS-1*
We are looking for a Senior Developer/Tech Lead with Java full stack development experience.
*Essential function:*
* Work with and direct the team’s software engineers in setting the standards for coding, testing and software quality
* Collaborate closely with the team’s BAs on the efficient transition of BDD’s and Swaggers to the engineers as part of the overall workflow.
* Oversee and manage the scope, timeline, and goals for the delivery of working software
* Oversee and assist in the production of comprehensive documentation
* Oversee and provide support to production cutovers and migrations as required
* Lead the analysis and resolution of technical and application problems
*General Responsibilities will also include:*
* Analysis and Design
* Technical design review and approval
* BitBucket Admin
* Confluence Updates
* Review estimates and weighting
* Code reviews and merges
* SOW review / UAT Handover review
* Support Handover review
* Test cases review
* Automation test review
* Support Test Lead
* Review deployment artefacts
* Identify deployment team
* Support production deployments
* Keep master updated
* Highlight risks / issues / dependencies
* Team training / skilling-up sessions
* Encourage DevOps culture, tools and processes
* Monitor Emails / Slack / Telegram and respond timeously
* Development (Java Backend + Integration)
Experience Needed:
* Self-Starting Leader capable or working under pressure
* Curious and engaged in Continuous Learning and Professional Development
* Developer with +5 years’ experience with at least 2+ years Technical Leadership experience with the following skills:
* Java Development
* Kubernetes React
* JS (Highly Advantageous)
* JPA is used for Java Persistence API layer (or Hibernate)
* JBoss
* Shell Scripting (.sh file)
* Integration into backends via various protocols (SOAP, REST, XML-RPC etc)
* CI/CD (Jenkins, pipelines etc)
For more information, please contact (rickey.declercq@ioco.tech)(mailto:rickey.declercq@ioco.tech)
R 70000 - 100000 - Monthly
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0NzY3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242797&xid=1555_54767
2y
1
SavedSave
*Reference: FRP002150-KK-1*
Our client in the ICT sector is looking for a Maintenance Manager to manage the Maintenance division and staff.
*You will be responsible for:*
* Monitor, control and support service delivery by following & enforcing relevant processes throughout all service delivery engagements.
* Meet contractual obligations through consistent fulfilment of client specific Service Level Agreements (SLAs).
* Ensure timeous and accurate booking of time by all productive resources.
* Management of complaints and escalations within the framework of the relevant processes.
* Remove all obstacles to customer satisfaction and / or financial performance.
* Build and maintain effective business relationships with both internal and external customers with the objective of retaining customers and maintaining high customer satisfaction levels.
* Produce & communicate service performance reports to an agreed schedule or upon request to internal and external customers.
* Attend regular service review meetings with customer & account managers as agreed with account team.
* Ensure effective assignment of team members based on skill and customer requirements.
* Coordinate knowledge sharing between team members internally and members from other JE teams to ensure continuous learning and development of team members.
* Facilitate & encourage knowledge sharing across teams.
* Participate in QMS activities to ensure compliance across all service delivery disciplines i.e.
* Project Handover to Regional Support.
* Continuous participation in technical information sessions, ensure that skills and knowledge stay up to date.
* Actively participate in knowledge sharing activities to support a culture of continuous learning and development amongst peers and colleagues.
* Work performed meets customer expectations and follows appropriate delivery methodologies.
* Ensure that if there are internal or external escalations that the escalations happen as quick as possible and with all relevant information.
* Provide feedback for the continuous improvement of processes.
* Ensure that services provided to customers meet the service levels specified in the SLAs.
* Identify opportunities to improve the efficiency and effectiveness of service delivery.
* Oversee maintenance of QC standards;
* To liaise with management to provide answers and solutions to client specific requests.
*Qualifications and Experience:*
* NQF Level 5, minimum 120 credits equates to a National Certificate or Higher Certificate e.g. National Certificate Systems Support or Higher Certificate: Information Technology
* More than 5 years extensive experience in a Technical Management position, Customer Service Management or similar Management experience in the ICT sector.
**Please note that only short-listed candidates will be contacted**
R 20000 - Monthly
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1MDkyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242973&xid=1555_55092
2y
1
*Banking*
*Role Purpose*
* To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, using advanced analytics technologies, to address business opportunities and problems and implement business strategy
*Responsibilities*
* Utilise advanced analytics technologies, build statistical model and apply advanced data modelling methodologies that inform future fit strategic decisions
* Refine and enhance advanced statistical models and data analysis to inform decision making and address business needs
* Develop and implement advanced statistical models and data analysis to optimise processes, inform strategic decisions and meet current and future business requirements, reduce risk and generate profits
* Deliver value add outputs across the analytics value chain in delivery of business strategy
* Implement localised Analytics strategy to address business needs
* Develop, encourage and nurture collaborative relationships within the company
* Develop new insights into situations and apply innovative solutions to make organisational improvements
* Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
* Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
*Additional Knowledge *
* Deep domain knowledge with regards to financial services: Credit, Pricing, Marketing, CVM, Trading etc.
* Design thinking
* Analytics Ops, Agile and SAFE concepts will assist
* Concepts such as: Exploratory data analysis, Data Science Pipeline lines
* Hands on experience using model such as: Naïve Bayes, Support Vector Machines, Classifications, Boosting Algorithms, Time Series, Feature Engineering and
* Dimensionality Reduction
* Data and Information Management topics e.g. structure, dimensions, storage
* Object-oriented programming ‘Big data modelling
* Database management
* Python, SQL, MATLAB, SAS, S-PLUS or R (used for statistical analysis)
* Monte Carlo techniques
* Machine learning
* Data mining and data modelling
* C++ (used for high-frequency trading applications)
* Scala and Spark
* C#/Java, .NET or VBA, Excel
* Mathematical skills
* Calculus (including differential, integral and stochastic)
* Linear algebra and differential equations
* Numerical linear algebra
* Probability and statistics
* Game theory
* Portfolio theory
* Equity and interest rate derivatives, including exotics
* Systematic and discretionary trading practices
* Credit-risk products
* Financial modelling
* Data visualization and dashboarding
*Please Note*: Responses will only be sent to shortlisted candidates. Should you not hear from us within 5 days, please consider your application unsuccessful.
*Qualifications *
* *Minimum
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1MjI0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243042&xid=1555_55224
2y
1
To cover all aspects of Post-Sales, understanding of (Field Event) engineering and installation standard in order to implement them in field by engaging in visual/spot commissioning of installation, matching system selection report or drawings with the actual installation scenario, start-up the systems, troubleshooting and ensuring customer satisfaction at all times.
Technical Knowledge:
* HVAC Technical knowledge is a must (both product and installation).
* Must know HVAC basics Pressure-Enthalpy chart, Psychrometric chart.
* Can do cycle analysis with manual gauge as well as using software.
* Hands-on installation and troubleshooting experience on VRF, Splits is a must.
* Quick learner to understand Clients standards and implement them on site to ensure quality installation and stable operation.
* Knowledge of electrical components and its functioning.
* Instant technical problem identifier and derive solution to rectify the issue.
* Must be able to train the contractors/installer on site and in clients academy
Brand Image and Customer Management:
* Must work closely with contractors and installers, including onsite services to ensure that the system is running perfectly.
* Must respect customer and empathize their pain point(s).
* Willing to add more to his/her work to ensure customer satisfaction.
* Administered communication skill is necessary while interacting with the customer.
Reporting:
* Updating internal system by filling in field/project information in accordance to FE process.
* Maintain commissioning and start-up reports of all sites in format and share with contractors and relevant team member(s).
* To prepare presentations for common site issues/improvement scopes and report to Team Leader.
Diploma in Engineering.
3 – 5 years of Post-Sales experience.
Microsoft Office (MS Word, Excel and PowerPoint), CAD or/and Revit is an add-on.
Required Competencies:
? Highly motivated, outgoing personality with a focus on customer satisfaction.
? Problem solver.
? Excellent communication skills with the ability to maintain happy customers.
? Honesty, integrity and ethical conduct at all times.
? Passionate and self-driven.
? Communicate effectively, both orally and in writing.
? Able to attend to customers request on a short period or no period at times.
? Walk an extra mile to ensure the work is done in the stipulated time.
Basic + Benifits
Medical AID
provident fund
Insurance
Diploma in Engineering.
3 – 5 years of Post-Sales experience.
Microsoft Office (MS Word, Excel and PowerPoint), CAD or/and Revit is an add-on.
Required Competencies:
? Highly motivated, outgoing personality with a focus on customer satisfaction.
? Problem solver.
? Excellent communication skills with the ability to maintain happy customers.
? Honesty, integrity and ethical conduct at all times.
? Passionate and self-driven.
? Communicate effectively, both orally and in writing.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1MTU1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243010&xid=1555_55155
2y
1
We are looking for an individual to work as an Account Executive (Business Sales) for one of the TOP 4 banks in SA to be based in SandtonGrow a portfolio of high revenue generating clients R 100 million plusAcquisition of new clientsAccount ManagementBroker dealsConduct a financial analysis Offer solutions to clientsAssess and evaluate business credit applicationsStakeholder liaison Must have:MatricCA preferredRE 5 certificate preferredBCom Accounting/Finance or Business degree with Honours or any other relevant post graduate Must be based in JohannesburgOpen to travelStrong financial and credit understandingUnderstand debt and structure deals from R 150 mill upwardsExperience - 5+ years’ experience with at least 4 years judgmental credit and relationship management experience, product knowledgeExcellent English communication Great track recordClear ITC, Crim and FraudContactable references
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY3MTkxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242469&xid=1108_67191
2y
1
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Prism Placements and this manager of alternative investment funds & products is looking for a Wealth Partner / Private Banker to join its niche and growing business.Experience & Requirements:Com / CFA / CFPStrong academic recordExperience working for a bank / strong financial concernStrong relationship building skillsRemuneration:R800-1.2M C.T.C. per annum
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY1NDcwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242481&xid=1108_65470
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Purpose of the role:Contribute to the overall framework that will deliver additional exposure and revenue from digital channels.Duties:Partner management (channel development)Digital transformationHandle business management system queriesDesigns, plans, develops and manages a portfolio of productsMinimum requirements:5+ years of work experience in product management.Tertiary qualification Apply Now!Mel NandalallSenior IT Recruitment Consultant
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgzODUxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213920&xid=1109_83851
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A multi-feature software solutions company that works with businesses to manage their assets and equipment effectively and accurately and in real time is on the lookout for an all-rounder full stack developer to work with their current development team to drive product features forward.They are looking for someone who is passionate about how an app feels and behaves, someone who enjoys getting to own a part of a larger platform and appreciates a startup mindset where they can make a big impact on the product and our customers.If you know this is the role for you. Send your CV now.Qualifications and responsibilities: You have 7 to 12 years full-stack software development experienceYou are experienced working within Agile teamsYou will need to provide feedback for the customer-facing product experienceYou are aware of cross-browser compatibility issues and client-side performance considerationsYou can demonstrate your design and UX sensibilitiesYou are flexible, adaptable, and able to autonomously handle various tasks in a dynamic, fast-paced, iterative development environment with short turn-around timesYou are passionate about learning new technologies and willing to dig into problemsYou can work both independently and, in a teamYou hold a degree in Computer Science or EngineeringYou are an excellent guide in peer review processTech skills needed Client-side (mobile and web) and backend work experienceExperienced in building Single Page Applications (SPA’s)Experience with Laravel PHP Framework is essentialRedisFirebasePHPExperienced with AWS (AWS S3, AWS SQS, AWS EC2, RDS), Kubernetes, Docker, Queue managementExperience working with REST APIs and interacting with server endpointsDevops exposure including CI/CDNodeJSExperience with Flutter is essentialSolid footing in database design and managementVuejs & Vue CLI experience is essentialA deep understanding of Vuex, Vue RouterSwift, Kotlin, Dart languagesReference Number for this position is GZ53790 which is a permanent position with offices in Bedfordview offering a cost to company salary of up to R1.2m per annum negotiable on experience and ability. Contact Garth Zoutendyk on sifisom@e-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities.E-Merge IT recruitment is a specialist niche recruitment agency with a wide range of positions available. We offer our technical skilled candidates’ options so that we can successfully place the right developers with the top companies in the right roles. Check out the E-Merge website www.e-merge.co.za for more great positions.Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals!https://www.e-merge.co.za/careers/referralprogramme/
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzEzODc0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1214273&xid=1320_13874
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A Wealth Management giant – spanning banks, insurers and asset managers in the UK, Europe, Australia, New Zealand, Czech Republic, Shanghai, Singapore, South-East Asia and South Africa, is on the hunt for a Senior Back End Developer with expert integration skills (RESTful APIs via RabbitMQ or Kafka).You will be supporting an investment platform where you will get involved in the implementation of a mathematical design - enterprise Software Projects, pushing into the cloud, while engaging with an intelligent, highly productive team.So, if a human centric environment with a deep learning tech culture, working mostly from home, sparks your interest, then APPLY NOW!REQUIREMENTS Bachelors degree with knowledge in financial services/ investment banking8+ years as a Developer working the Microsoft stack - C#, .NET Core or ASP.NetRESTful APIsRational Databases: MongoDB, MS SQL, RabbitMQ or KafkaExtensive OOP analysis and design skillsExperience with SOA environmentsExperience with Cloud environments (advantageous)Redis; T-SQL (Transact-SQL), SQL; Message Queuing TechnologiesAzure or AWS proficiencyBy nature, you are methodical, have good attention to detail, with a strong work ethic and key focus on qualityReference Number for this position is TRA53390 which is a semi-remote Johannesburg based work, offering a salary of R900,000 cost-to-company per annum cost to company, salary negotiable on experience. Contact Tarryn on tarryna@e-merge.co.za at www.e-merge.co.za or call her on 011 463 3633 to discuss this and other opportunities.Are you ready for a change of scenery? E-Merge IT recruitment is a niche recruitment agency. We offer our candidates options so that we can successfully place the right people with the right companies, in the right roles. Check out the E-Merge IT website for more great positions.Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzEzODY1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1214264&xid=1320_13865
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Roles and Responsibilities: Conduct with the feature team members, system analysis, design, development and testing for their assigned technical products or applications within the context of an agile/DevOps delivery model.Maintain and develop, deploy, and operate frontend and backend cross platform applications based on Java Frameworks.Manage application dependencies across the full stack from application to infrastructure.Implement robust automated test cases to ensure technical solutions meet expected outcomes and business objectivesCreate and maintain automated deployment pipelines to maintain quality control and deployment agility. Prepare and document standard operating procedures and protocols as well as required system documentationSupport operational excellence goals through strong operations knowledge. Resolve escalated support topics as part of tier-3 DevOps role to ensure the highest availability of critical applications.Plan and execute upgrade of existing applications, tools, and features. Create solutions and solve problems using a cloud-native toolchain, to ensure world-class uptime and business agility. Plan work-effort as partTechnical Skills: Back End: Java Quarkus or Spring Framework, Docker Containers, REST, SOAP, Kafka or IBM MQFront End: HTML, CSS, JavaScriptCI/CD: Version Control, Build and Deployment PipelinesTesting: Unit Test Frameworks E.g., JUnitInfrastructure: Cloud AWS or AZUREDatabases: SQL Language
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU4NTM4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213851&xid=1108_58538
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Area: Braamfisher, JohannesburgOur client is looking for a Senior Software Developer Minimum Requirements Grade 12 with Mathematics5 years working experience in software developmentC# 93-5 years of solid industry experience with C# and ASP.NETSQL & relational database programming skillsGIT,TDD, SOLID PrinciplesAdvantageous Xamarin, Java, Blazor, AngularJS, Typescript Key Attributes Interpersonal and communication skillsTeam playerLoyalty and strong commitmentHighly structured and able to work independently when requiredPersistenceCreative and analytical problem solvingIntegrity and honestySelf-driven and motivatedTime and priority management Duties & Responsibilities Define product requirements and create high-level architectural specifications, ensuring feasibility, functionality, and integration with existing systems/platformsCompile all documentation that form part of the software development lifecycle, such as user needs, functional and technical specifications, followed by development in order to enhance the design and improve maintainability of our productMonitor and optimize systems to ensure best performance,Adhere to predefined coding standards and best practices, documenting code appropriately for maintainabilityTranslate requirements and use cases into technical designs and functional codePerform design and code reviews and help maintain code quality, performance and application responsivenessCollaborate with internal clients, managers, business analysts and developers in a team environmentExecute projects from initial concept through
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU3MzY0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1210486&xid=1108_57364
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At the SW Group of Companies, weve experienced a wonderful period of growth as the direct result of increased efficiency and productivity. To continue on this trajectory, were searching for a highly qualified chief of staff to work closely with our executive team. From day one, the chief of staff will have an immediate impact on our productivity, streamlining strategic initiatives, overseeing program management, and communicating objectives between departments. The ideal candidate will have proven experience in a business management role, with a special focus on executive-level advising and interdepartmental collaboration. Objectives of this Role Oversee strategic business initiatives from development through successful execution under the guidance of senior leadership and departmental headsAssist and communicate with executives in decision-making, program management, and initiative implementationReview, design, and execute on improvements to organisational structure, find knowledge and skills gaps and help address themImprove current processes and coordinate organizational procedures for optimized efficiency and productivityDaily and Monthly Responsibilities Serve as liaison between staff, executives, senior leaders, and CEO, regarding company climate, employee well-being, project updates, proposals, and planningOversee daily operations through collaboration with senior management and department leaders, performing an array of administrative tasks from managing calendars, generating correspondence, maintaining hard copy and electronic files, planning and coordinating annual corporate meetings, and scheduling facilitiesBuild and develop relationships with all employees for increased efficiency and effective responsiveness into existing operations, and help to define new operational strategies, working with CEO and executives on special projectsServe as a subject matter expert, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communicationsThe Chief of Staff is not only responsible for improving the efficiency of the business but managing the time of the executive leader. They use skills in organization and planning to prioritize tasks, set meetings and diffuse work conflict without bringing it to the attention of the executive leader.Manage the Chief Executives schedule, including scheduling meetings and planning travelAssist the executive team members to determine and prioritize business strategies based on their schedulesSkills and Qualifications Degree in Business Administration or similar field7+ years in a business or executive management roleProven experience organizing and directing multiple teams and departmentsExcellent communicator in written and verbal formExtremely versatile, dedicated to efficient productivityExperience planning and leading strategic initiativesPreferred
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU4NTQ1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213858&xid=1108_58545
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Engineering Manager GCC Factories Johannesburg Gauteng Salary: R1.4 mil CTC Per Annum Purpose of Position: Complement Recruitment are recruiting for an Engineering Manager, for a permanent position based in Ekurhuleni, Johannesburg, Gauteng. This position reports directly to the Plant Manager with 6 direct reports. Candidates must hold their BEng Degree, as well as their GCC Factories in Mechanical or Electrical Engineering. Minimum 10 years working experience in a World Class Manufacturing, Technical Production and Engineering Environment.Check out Our Site to Apply Directly for this Job, or by clicking here - https://bit.ly/3LkgmiK Minimum Requirements :B. Eng, Electrical or Mechanical Engineering DegreeGovernment Certificate of Competence, Mechanical / Electrical EngineeringSpecific work experience in manufacturing, technical engineering required to fulfil the role10 years experience in engineering and maintenance management in a manufacturing environmentHigh level project management of large CAPEX investmentsOperating within formal standards such as OHSAS18001, ISO14001, ISO9000, etc.Must be able to work in a Highly pressurised and unionised environment.Good computer skills with spreadsheet (Excel), SAP and PLC knowledge & other computerised Maintenance Management SystemsAccomplished problem-solver, logical, analytical, technical, a teaching leaderStrong communication skills and ability to present, coaching influence and persuade at all levelsProven leadership capability coaching an developing others, including enabling others to lead their teams effectively.Ability to lead cross functional project teams to successful completionCandidates needs to be hands on and willingness to work extra time when neededAble to connect with diverse cultures within the organization and countries as a whole.Own Transport, located in Springs, Boksburg, Brakpan, Benoni or surrounding areas Duties: Key Accountabilities & Key ProcessesUndertaking strategic planning activities with the senior management team and in line with customer and business needs.Lead responsibilities for continuous improvement programmes & create, implement and direct initiatives in line with programme goals and deliverables.Ensure safety is at the centre of all site activity whilst demonstrating role model behaviour and leading by example.Set Engineering, Maintenance and process targets in line with operations objectives and develop the strategies to achieve these. Implement and manage these processes required to achieve targets.Direct activities within the Engineering teams (Tooling, process engineering, maintenance and prototyping) such that they are focused on performance improvement against the agreed KPIs of the business.Lead, implement and drive methodologies that will bring change to the plants
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU4NDY3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213803&xid=1108_58467
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