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Minimum requirements: MatricMinimum 5 years experience as Legal Secretary dealing with Personal assistance and Drafting of Legal documentsExperience working on AJSCandidate will be responsible for doing Personal Duties for client as wellMust have experience in legal firms Consultant: Nadine Braak - Dante Personnel Midrand
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzkwMDg3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1223692&xid=1109_90087
2y
Team Lead: Investigations Projects - Bromhof –
Gauteng
Job Type: Permanent
Job Level: Skilled
Experience: Between 5 - 7 Years
Summary
Team Lead:
Investigations Projects - Bromhof – Gauteng
Position Reporting to:
Accountability
Executive Director
2. POSITION PURPOSE
The
holder of this position is responsible for the overall management and
direction of the Investigations and Anit-Corruption team to ensure that
the department’s primary objectives of promptly and thoroughly
investigating whistle-blower and other claims and project outcomes, are
successfully accomplished.The
incumbent will monitor, evaluate, and investigate claims received from all
sources, contacting, and interviewing relevant persons whilst gathering
evidence relative to projects. Analysis of all relevant data, trending,
and reporting activities on projects is required.The
successful candidate will assist in establishing guidelines and procedures
governing Investigations and Anti-Corruption activities.This
position requires an experienced leader of people and projects with the
ability to lead projects from start to finish whilst successfully managing
a small team.
Email CV to anneke@jobs4all.co.za
15d
1
Seeking a Registered Nurse for a retirement village.
Reporting to the Village Manager, the successful candidate will be a registered nurse, experienced in managing a frail care centre and offering frail care services to the frail and elderly people within a retirement village complex.
The successful person must thrive on the challenge to turn around a Frail Care Centre into a revenue-generating business unit. The Frail Care Centre Manager will manage a staff of 6 registered nurses and 10 trained caregivers working a day and night shift consisting of 1 RN and 2 caregivers per 12-hour shift
Minimum experience required
* Registered Nurse registered with the South African Nursing Council
* Proven management experience of 3 years at a frail care centre
* 10 years geriatric nursing experience
* Nursing experience relating to Alzheimers and dementia is essential
* Business acumen including budgeting, managing expenses, cost containment, and revenue-generating skills are critical
* Patient and client focus is imperative
* Must be in possession of a valid drivers license and own transport Skilled in MS Office - Word, Excel (advanced) and PowerPoint
* Must have excellent interpersonal skills and be able to communicate effectively with residents, their families, and the employees
* Must be able to work under pressurised conditions due to the nature of the work
Duties
* Ensure that all residents in the village and care centre are receiving holistic care in respect of their physical, psychological, and spiritual well-being
* Responsible for administration and new admissions of frail care residents
* Direct responsibility for maintaining occupancy and service levels of the Frail Care Centre
* Maintaining and being abreast with all nursing policies and procedures
* Reputation management
* Marketing of the Frail Care Centre and its services to the 100 Independent living units and potential external clients
* Make appointments for prospective clients to view mid-care, assisted care and full care facilities
* Actively manage Frail Care procedures and standards (for example, bed statistics etc.) and policies for the highest quality assurance
* Management of nursing staffs leave, absenteeism and timekeeping
* Together with the Board develop an incentive scheme to motivate all staff to achieve and maintain a minimum of 80% occupancy rate in the Frail Care Centre and the Retirement village
*Desired Skills: *
* matron
* Registered nurse
* frail care
* nursing manager
*About The Employer: *
Retirement Village complex with a frail care centre, providing 100 independent living accommodation units and a 26-bed frail care centre for mid and frail care services to the residents of the retirement village and to the broader elderly and frail residents.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzExMzM4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1199408&xid=1554_11338
2y
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Randburg - The incumbent will be responsible for the active and suitable tracking, auditing and management of the Signa Group and subsidiaries information, records and documents life cycle – from their creation right through to their disposal, including all aspects of relevant legal and statutory compliance related to information management.Job Requirements: QUALIFICATIONS & EXPERIENCE? Grade 12 (Matric)? Computer literacy with Google Suite, MS Office /O365? Course certifications in the use and application of the Google software eco system? A relevant diploma or certification in respect of Information, Records Management, Business KnowledgeManagement / Archives or a related discipline? Demonstratable experience in an Information Management role.? Familiarity or certification or experience within the knowledge domains of the POPIA Act and or datasecurity and privacy? 3 years or more Record Management experience? Prior experience in the disciplines of Internal auditing or IT security compliance will be advantageousDUITES & RESPONSIBILITIESThe duties include the following:Scope: ALL Electronic and paper-based documentation / records generated, shared or persisted with the Group1. RDMS doc & record Administrationo Provide leadership and oversee the business function of “Document Management / Recordretention & Compliance” with the Groupo Conduct Information system administrationo Ensure Protection of Personal Information Act 4 of 2013 (POPI) compliance, auditing and controlas a support to the Information Officers in the companyo Enforce Records and Document Management System (RDMS) and POPI rules2. RDMS Security & Compliance Managemento From a document sharing and design perspective, assist with system security requirementsto ensure information security and avoidance of breaches of personal and company informationsecurityo Act as the central liaison to own and report on data breaches reported within the Group entitieso Assist and co-sign off with any change requests made by the entities in respect of theirrespective folder structureso Annually review and update all IT and information policies3. RDMS Communication and Change Managemento Act as the responsible party to communicate the objectives of both POPIA and the RDMS systemto Business Units.o Collaborate and interact with Group IT to assist with PC file sync methods and issues thatmay hinder effective use of the collaborative tools (RDMS)4. Stakeholder Engagemento Attend and report the RDMS folder statuses to the IT Governance and Steering committeeo Provide appropriate support to internal teams as required.COMPETENCIES & SKILLS? Someone with IT understanding that can navigate information systems and understand the bigger pictureand implications of any changes that are made.? Can look at the back end and understand what they see and what needs to be done? Familiarity with the following software: TeamViewer, Windows and Google drive, MS Office/ Office365 +Sharepoint online so that when a user needs
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUxNTA4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1194513&xid=1266_51508
2y
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Responsibilities Preparing and Processing Cash books and Bank Reconciliations.Preparing and sending Invoices/Credit Notes to Debtors and Debtors Control.Creditors Reconciliations and Creditors Control.Liaising with Creditors and Debtors.Preparations of Payment Requisitions and processing of payment thereof via Internet Banking, Cheque, or Cash.Assist in Payroll administration and Processing.Responsible for the Petty Cash, Company Credit, and Garage Cards Reconciliations.Maintaining, updating, and monitoring all Municipal Accounts.The Invoicing, reconciliation, maintaining, and monitoring of all levy accounts of the Company.Assist in the process of all SARS & Government Statutory returns e.g. VAT, PAYE, UIF, SDL, Workmen Compensation, income tax, provisional tax, all company Tax Returns Calculating staffs personal income tax and assisting/teaching in the filling of staff’s personal income tax.Assist in the Audit, Preparation, and Finalisation of Annual Financial Statements.Prepare regular reports and summaries of accounting activities.Verify recorded transactions and report irregularities to management.Assist in Procurement, Export Administration, and Accounting Function Administration functions- Filing, Copying, Scanning, E-mailing, Data Capturing, Postage, Meeting Scheduling, Diary Organizing, and Correspondences. Requirements Matric + Bookkeeping Diploma2 years of Bookkeeping experience in Pastel up to Trial balanceKnowledge of bookkeeping practicesKnowledge of generally accepted accounting principles and procedures Knowledge of relevant legislation and regulatory requirementsWorking knowledge of relevant computer applicationsPlanning and organizingAttention to detailInformation collection and monitoringProblem analysisProblem-solvingCommunication skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg4NzM0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1220845&xid=1109_88734
2y
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Randburg - The incumbent will be responsible for the active and suitable tracking, auditing and management of the Signa Group and subsidiaries information, records and documents life cycle – from their creation right through to their disposal, including all aspects of relevant legal and statutory compliance related to information management.Job Requirements: QUALIFICATIONS & EXPERIENCE? Grade 12 (Matric)? Computer literacy with Google Suite, MS Office /O365? Course certifications in the use and application of the Google software eco system? A relevant diploma or certification in respect of Information, Records Management, Business KnowledgeManagement / Archives or a related discipline? Demonstratable experience in an Information Management role.? Familiarity or certification or experience within the knowledge domains of the POPIA Act and or datasecurity and privacy? 3 years or more Record Management experience? Prior experience in the disciplines of Internal auditing or IT security compliance will be advantageousDUITES & RESPONSIBILITIESThe duties include the following:Scope: ALL Electronic and paper-based documentation / records generated, shared or persisted with the Group1. RDMS doc & record Administrationo Provide leadership and oversee the business function of “Document Management / Recordretention & Compliance” with the Groupo Conduct Information system administrationo Ensure Protection of Personal Information Act 4 of 2013 (POPI) compliance, auditing and controlas a support to the Information Officers in the companyo Enforce Records and Document Management System (RDMS) and POPI rules2. RDMS Security & Compliance Managemento From a document sharing and design perspective, assist with system security requirementsto ensure information security and avoidance of breaches of personal and company informationsecurityo Act as the central liaison to own and report on data breaches reported within the Group entitieso Assist and co-sign off with any change requests made by the entities in respect of theirrespective folder structureso Annually review and update all IT and information policies3. RDMS Communication and Change Managemento Act as the responsible party to communicate the objectives of both POPIA and the RDMS systemto Business Units.o Collaborate and interact with Group IT to assist with PC file sync methods and issues thatmay hinder effective use of the collaborative tools (RDMS)4. Stakeholder Engagemento Attend and report the RDMS folder statuses to the IT Governance and Steering committeeo Provide appropriate support to internal teams as required.COMPETENCIES & SKILLS? Someone with IT understanding that can navigate information systems and understand the bigger pictureand implications of any changes that are made.? Can look at the back end and understand what they see and what needs to be done? Familiarity with the following software: TeamViewer, Windows and Google drive, MS Office/ Office365 +Sharepoint online so that when a user needs
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUxNTA4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1194513&xid=1266_51508
2y
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Staff Domain’s mission is to support global businesses through end-to-end offshore recruitment and operational management to enable cost savings and rapid growth. We offer staff acquisition and bespoke solutions to clients looking to expand, looking for resource support, or simply looking to support their bottom line. We cater for a variety of services to provide a comprehensive, tailor-fitted approach for your business and local team needs. With Staff Domain, you are in control. We pride ourselves in presenting smooth end-to-end, customized offshoring experience and in providing employees with the best career experience that will compliment clients products and services in further promotion and market penetration to improve total satisfaction of customers and staff alike. Personalized service excellence is our core. Operational consistency is our key. Our culture is what sets us apart. Be one step ahead of the competition.
About Staff Domain
Staff Domain connects the best local talent with leading progressive businesses from all around the world. We believe great professionals need a great environment to enjoy and thrive in. We have a State-of-the-art office facility in Randburg equipped with high speed internet and business grade computers.
Our fun and supportive culture underpins our strong focus on learning and development. We work hard to ensure that you receive a strong induction and learning and development programs customized to propel you towards your long term career goals. That can include courses that help you attain specific technical skills or a program that develops you as a team leader. This role will be reporting physically to the office from day 1.
Join us and enjoy:
* Great Health Insurance for you and 1 dependent from day on
* Life insurance from your first day
* Market leading salary
* Attendance bonuses
* Health and fitness programs
* Regular social activities that can be enjoyed from home
A Virtual Assistant aids the Doctor and is often trusted with complex duties and sensitive information. This role will provide administrative support for inbound calls from patients to colleagues. The VA will also send and receive emails/faxes.
In addition to general administrative work, the Virtual Assistant may oversee scheduling meetings, note patient requests and guide through services, while maintaining databases and other clerical. They also ensure the smooth-running of the office, working both on a one-to-one basis with the Doctor, but also on a wider basis with patients.
Job Description:
* Answer phone calls to guide patients through services and procedures.
* Respond to email and fax.
* Communicate clearly and concisely with patients regarding healthcare insurance procedures and approvals.
* Market and introduce new services for business growth opportunities.
* Handle Doctors schedule, set appointments, and prepare for meetings with patients.
* Take scheduling requests v
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzcxNTYwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1268540&xid=1555_71560
2y
Ads in other locations
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202429
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of e...Job Reference #: 202644
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of exp...Job Reference #: 202642
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202426
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202425
2d
1
SavedSave
Main purpose of the job: Oversee all data management aspects of multiple studies at RMPRU, including study documentation, timelines, and staffing to ensure data integrityLocation: VIDA Champs (Data to Action) – Chris Hani Baragwanath Academic Hospital - Soweto Key performance areas: Receive forms or files from the clinic and compare them with an updated tracking logCreate SOPsChecking of forms for missing data and specific editsEnsure double data entries are completed timeouslycontribute to the Data Management section in protocols and grantsAssist with tracking research forms and patient/participant filesImplementation of data management plansMaintain safe and secure storage of all electronic data and case report formsMaintain research participant confidentialityData backups and data maintenance as and when requiredEnsure that Good Clinical Practice guidelines are followedLiaise with the study officers at sites with respect to data queries and manage the flow of queriesEnsure that research data is entered correctly and timeouslyEnsure that data available for analysis is cleanResolve discrepancies and queries with relevant partiesCreate both Access and online databases i.e., RedcapGenerate study randomizationsManage and report queries on the Logic Pen systemEnsure that all documentation is filed timeously and systematicallyAccess and Redcap data cleaning and correction activitiesIdentification and resolution of database and validation errorsParticipate in trial initiation meetings and/ or study team weekly meetings to discuss logistical aspects of trialsCompare data captured by Data Capturers and ensure that data is clean and accurateHandle all data problems and queriesEnsure that Data Capturers meet their deliverables and record data as soon as possibleSupervise and manage the duties of the data team to ensure optimal staff utilizationPerform and facilitate performance development and assessmentsIdentify substandard performance by team members and take necessary corrective actionCoach and train subordinates and team members to ensure the acquisition of knowledge and skills required by the organizationPromote harmony, teamwork, and sharing of informationStaff managementStaff training and meetingsInvolved in monitoring feedback meetingsInvolvement with study co-ordinator’s and Investigator’s meetingsAct in a professional and friendly manner in all dealings with internal stakeholdersShow a high level of customer centricity at all timesRequired minimum education and training: Degree/Diploma in Information Technology other relevant data qualifications Required minimum work experience: 3 years of experience in data management Experience in database development using MS Access or SQL, STATA, R, SAS, Redcap Desirable additional education, work experience, and personal a
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU3MzMxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1210474&xid=1108_57331
2y
1
The incumbent will be responsible and accountable for assessing, reviewing, and managing Capital Disability, Dread Disease and Income Disability Claims and other claims which need a medical assessment component. The person will need to ensure that the standards of decisions taken is equitable and made in accordance with the principles and philosophy of the Company. The incumbent will need to ensure that service level agreements are adhered to and that claims are assessed and reviewed to the clients satisfaction.KEY OUTPUTSResponsible and accountable for disability and dread disease claimsAssess all disability and dread disease claimsLiaise with the relevant role players for claims needing active managementMaintain the competence within the Company to ensure that disability claims issued are dealt with efficiently, service level agreements with internal and external clients are met and quality control is adhered to according to the audit requirements.Meet regularly as requested with brokers and their clients to discuss relevant claims issues and resolve any outstanding queriesEnsure that good knowledge of policies, terms and conditions and their application is maintained. Ensure claim standards are met relative to policy wording, market practice and the Company practiceAssist with processes not within portfolio when requiredQUALIFICATION AND EXPERIENCEMatricMedically aligned degree is preferable e.g. Occupational Therapy, PhysiotherapistPreferably with claims assessing experience in Group Risk as a claims environment with exposure to Income Disability Claims (PHI) Capital Disability and Dread Disease Claims or clinical experiencePERSONAL ATTRIBUTESIntegrityAssertiveCustomer CentricityAbility to maintain confidentialityAbility to work under pressurePatience and empathyAccuracyAbility to work independentlySKILLSClinical experience essential - corporate group life would be an advantageExcellent Knowledge of Microsoft OfficeExcellent Telephonic skillsExcellent interpersonal skillsGood written and verbal communication
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzczOTE0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188311&xid=1109_73914
2y
1
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Minimum Requirements: Matric.2 years experience in a similar role.Essential: Knowledge of the Companies Act.Knowledge about CIPC returns and submissions.Knowledge of the Master of the High Court in Johannesburg and Pretoria. Must have own vehicle and valid drivers license.Previous working experience in Caseware would be advantageous. Roles and Responsibilities: Assisting the Manager with duties in the COSEC Department.Administrative tasks.Ad-hoc responsibilities. Closing Date: Submissions for this vacancy will close on 18 March 2022, however you will still have the opportunity to submit your CV for this position till 11 April 2022. Please Note: Thank you for submitting your CV to Marvel Placement Consultants. We value your submission, and we try our utmost best to get back to each applicant. However, should your application be successful, we will be in contact with you. Should you not hear from us within two weeks of application, please consider your application as unsuccessful. We are however recruitment specialists and will keep your details on our database for possible future opportunities. PoPI Act: Please note that Marvel Placement Consultants adhere to the POPI Act (Act No. 4 of 2013: Protection of Personal Information Act, 2013). Section 9 of PoPI states that Personal Information may only be processed if, given the purpose for which it is processed, it is adequate, relevant and not excessive.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzczOTcxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188227&xid=1109_73971
2y
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Swedish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Swedish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hour...Job Reference #: 202528
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Polish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Polish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:...Job Reference #: 202534
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Norwegian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Norwegian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ...Job Reference #: 202525
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Slovak Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Slovak and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:...Job Reference #: 202537
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Japanese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Japanese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ho...Job Reference #: 202546
2d
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