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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced Swedish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Swedish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hour...Job Reference #: 202528
14d
1
Account Executive job description
We are currently looking for an account executive to be the leading force that fuels our existing and new client relationships in South Africa. The ideal person will have proven experience building on existing relationships, acquiring new business leads , and ensuring customer satisfaction. The account executive will be a proactive and curious person with a strong sales focus, identifying growth opportunities for clients before a need or gap has been stated. We need an energy generating type of personality, someone who has self-motivated ability to work alone but also work well as a team player. An approachable manner, who works well with other people is really essential and understanding an “ALL HANDS ON DECK” attitude when pressure in on. If, you want to be a part of making a different in people’s lives and have a compassionate spirit but also understand the pressure of small business environment this is a role for you.
Responsibilities
• Generate new business sales and grow existing clients spend – Cold calling and online meetings are very important for this role
• Doing proposals for your new and existing clients (excellent power point skills are essential) You will also need to do proposals for Publisher. You will work very closely together on strategy and proposals together.
• Participate in brainstorming, office activities, staff meetings, and client meetings; research and assist with program development for existing clients and new prospects
• Follow up with clients regularly to ensure needs are being met and to identify opportunities
• Attending conferences (even on weekends and in different regions) throughout the year and using these as networking opportunities.
Preferred skills and qualifications
• Bachelor’s degree (or equivalent) in communications (advantage)
• Good communication and professional manner is essential
• Experience with new business sales (advantage)
• Experience in media sales (Advantage) or linked to publishing
• A decent knowledge about the social media environment (advantage)
• A decent understanding regarding the online advertising space (advantage)
• Understanding the pressure of sales targets
• Excellent power point skill set and good excel skills needed
• Valid driver’s licence and car needed
Please send your CV to sam@wordforwordmedia.com
If you can list salary expectations
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8h
1
Join a leading global tech firm as they seek a talented senior back-end C# developer to bolster their team. Renowned for their commitment to innovation, this company offers a dynamic array of services, including cutting-edge software solutions, AI, machine learning, and business intelligence, all designed to elevate their clients' businesses.This role presents an exceptional opportunity for professional growth within a supportive environment, providing access to a diverse skill set and the potential to achieve remarkable milestones. With a steadfast dedication to both their own success and the broader industry, they actively seek top-tier talent to join their ranks.As a successful candidate, you'll have the chance to make meaningful contributions to the evolution of one of their fintech platforms, serving clients across various sectors.If you're ready to propel your career forward, seize this opportunity and apply now!Skills you will need to land an interview:C#C++.NET CoreASP.NETAzure (Data Lake, Functions, Application Services)Object Oriented Design (OOD)Do you qualify?BSC degree (computer science, information technology, or similar)Five + years’ experience in software developmentThe reference mumber for this position is BRM58684 which is a permanent remote position offering a cost to company of up to R1.2m per annum negotiable on experience and ability. Contact Bryce at brycem@e-merge.co.za or call him at 011 463 3633 to discuss this and other opportunities.Are you ready for a change of scenery? E-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles. Check out the E-Merge website www.e-merge.co.za for more great positions.Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals!
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8h
1
Calling all seasoned C# wizards looking to soar to new professional heights! Embrace a thrilling opportunity with one of South Africa's premier investment firms.As a senior C# developer within their dynamic team, you'll dive into groundbreaking projects reshaping the investment landscape. Seize the chance to leave your mark while honing your expertise in a supportive atmosphere.Join a culture known for propelling careers forward, offering endless avenues for growth and market value enhancement. If you're primed to propel your career forward and match the criteria below, take the leap and apply now.Skills you will need:C#.NET CoreAngular 7+AngularJSTypeScriptSQLGitAzureCI/CDContainerisation (Kubernetes and Docker)Do you qualify?Degree (computer science, engineering, or similar)Three-plus years’ experience with API developmentSeven-plus years’ experience with C# and .NET CoreThe Reference Number for this position is BRM58650 which is a Permanent in-office position based in Sandton, Johannesburg offering a cost to company of up to R850,000 per annum negotiable on experience and ability. Contact Bryce at brycem@e-merge.co.za or call him at 011 463 3633 to discuss this and other opportunities.Are you ready for a change of scenery? E-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles. Check out the E-Merge website www.e-merge.co.za for more great positions.Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzU3MTczX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1795092&xid=1320_57173
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8h
1
ð?? Why Network Recruitment? ð??â?¨ Elevate your career with a forward-thinking, high-energy environment. â?¨ Work with industry leaders who value your expertise. â?¨ Unleash your creativity and shape the future of recruitment!ð??¼ Your Role: Master of Matchmaking! ð??¼ð??? Talent Whisperer: Identify, engage, and recruit top-tier talent. ð??? Strategic Partner: Collaborate with clients to understand their needs and deliver A-grade solutions.ð?? Innovator: Bring fresh ideas to the table - we love pushing the boundaries!ð??¼ Requirements: Your Recruitment Mastery! ð??¼â?? Proven experience as a Recruitment Guru â?? your track record speaks volumes. â?? Adept at building strong client and candidate relationships. â?? Passion for staying ahead of industry trends - you're the trendsetter, not the follower.ð??? Perks & Benefits: Your Success, Your Rewards! ð???ð??¼ Competitive salary â?? because your expertise deserves recognition! ð??? Professional development â?? stay at the forefront of recruitment strategies.ð?? Opportunities for career growth â?? climb the ladder with us!
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8h
1
One of the leading accounting firms in South Africa is looking for a Financial Accountant to join their dynamic team. My client is well-known for delivering strategic financial plans for different organisations around the country. Apply for this prospect and become part of this developing organisation who aims to deliver outstanding services to clients and continuously contribute to your skill set and growth. Your responsibilities will include:Financial planning and analysisAudit managementComplianceFinancial reportingCash-flow managementDo not hesitate, apply with Adalise today!Job Experience & Skills Required:Qualifications: Completed B.Com Degree mandatoryCompleted SAIPA or SAICA articles neededExperience:Minimum 3-4 years in a similar role is requiredAccounting/audit industry experience necessaryDraftworx/Xero/Sage One experience ideal
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4ODcwMV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1795066&xid=1109_188701
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8h
1
DescriptionA leading cloud-based marketing automation and customer relationship management (CRM) company that offers solution for businesses of all sizes, is looking for a driven individual who possesses a hunting spirit and a willingness to push beyond boundaries.Customer Success ManagerWe are looking for an experienced individual who will maintain a detailed understanding of our products and services, assist customers with questions and suggest the best features/setup for their needs. This individual will promote the value of the product among customers upsell/cross-sell and essentially drive post-sales MRR growth. This person will triage customer support tickets to the relevant internal team members, ensuring quick resolution and best-in-class customer experience to ensure zero churn. This is a crucial role in our South Africa team and this individual will be responsible for driving customer success by building relationships with customers, as they transition from sales to the support stage. This role will drive the expansion of the penetration and future growth. Success in this role is defined by an overall decrease in client churn and an increase in customer satisfaction, happiness and product utilisation. RequirementsVery importantly, we are looking for applicants who have at least, 5+ years of work experience in any SaaS/cloud-first company, specifically in strategic sales, key account management and customer success teams.Preference will be given to candidates who have experience in the SaaS CRM space.It is essential that you have competitive pitching experience, giving you the gravitas, sophistication, and problem-solving skills that only experience would give you.You have experience conducting business in South Africa.Extremely comfortable dealing with C-Suite through to business users.You are commercially astute, strong discipline and a structured approach and have strong negotiation skills with experience in contract negotiation and closing deals with significant contract values.Strong analytical and problem-solving skills, with a focus on delivering innovative solutions.Strategic thinker with a proactive and forward-looking approach to identifying opportunities and mitigating risks.Demonstrated history of effective client management and sales accomplishments, showcasing expertise in complex solution sales, and consistently meeting targets.You are credible, confident, and able to talk meaningfully with Senior Leadership Teams.Capacity to work extended hours to meet deadlines where necessary.Ability to work effectively under pressure by handling multiple priorities.Open to travel with short notice in some cases across Africa.Must be proficient in English.Role is based in Johannesburg. Work from home with odd days in office.Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary emp
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4ODY4OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1794948&xid=1109_188688
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8h
1
Legal Operations Manager - Specialised CollectionsR480k - R540k per annumJohannesburg Excellent career opportunity for a Legal Operations Manager with a fast-paced Credit Solutions Group within their specialised collections department. Reporting to the Senior Manager, you will be pivotal in leading and managing the legal team, and directing the legal collection approach while collaborating closely with internal and external stakeholders. You will guide, motivate, and develop Team Managers and Legal Consultants to optimize productivity and efficiency and maximise net recoveries. Key Performance AreasProvide comprehensive guidance on legal, compliance, and risk management strategies while spearheading strategic initiatives, including recruiting and supervising a proficient legal team.Offer expert advice on pertinent laws and regulations covering various areas such as litigation, real estate, and contract negotiations.Proactively develop, implement, and refine legal frameworks and initiatives to ensure ongoing compliance and efficiency.Conduct thorough reviews of contracts to ensure alignment with relevant laws and stay abreast of regulatory changes.Lead and mentor specialized teams and Team Managers, nurturing their professional growth and capabilities.Develop and execute outsourcing strategies for litigation recovery, optimizing outcomes and efficiency.Oversee the performance of external litigation partners, ensuring alignment with objectives and regulatory standards.Monitor and optimize panel performance to maximize recoveries and ensure regulatory adherence.Achieve or surpass Internal Collections Key Performance Indicators by managing personnel, processes, and technology within budgetary constraints.Identify and execute targeted campaigns to enhance collections, refine operational tactics, and facilitate comprehensive training and development initiatives.Drive a culture of continuous improvement, ensuring operational plans and objectives are met with efficiency and effectiveness.Establish streamlined administrative processes to enhance departmental efficiency and provide strategic leadership to elevate operational capabilities.Generate insightful reporting and analysis to optimize outcomes and maintain strong strategic partnerships with executives, senior managers, and support staff.Qualifications and Experience LLB or equivalent Law Degree (LLM preferred)Admitted Attorney/AdvocateMinimum 5 years of experience in debt collections litigation, foreclosures, and real estate.Minimum 5 years of management and leadership experience.Familiarity with relevant regulations such as the Protection of Personal Information Act, Prescription Act, National Credit Act, and Consumer Protection Act, as they relate to collections and litigation.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NTEzNl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1794916&xid=1108_185136
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9h
1
MAIN PURPOSE OF THE JOB: The main purpose of the Financial Planning & Analysis (FP&A) Analyst job is to support the organization's financial planning, decision-making processes, and operational efficiency by providing accurate financial analysis, insights, and forecasts. This pivotal role involves collaborating with various departments to understand business needs, collecting, and analysing financial data, developing budget models, preparing financial reports, and assisting in the preparation of monthly management accounts and cash flow forecasting. These activities are essential for guiding the company's financial strategy, ensuring optimal allocation of financial resources, meeting financial goals, enhancing profitability, and maintaining liquidity.Key responsibilities include analysing current and past financial performance to forecast future performance, identifying financial trends, and providing actionable recommendations to improve financial health. The FP&A Analyst also plays a critical role in monthly financial closing processes, contributing to the accuracy and timeliness of management accounts that reflect the company's financial status. Additionally, by developing and refining cash flow forecasting models, the analyst helps ensure that the organization can effectively plan for future funding requirements, manage liquidity risks, and capitalize on growth opportunities.In supporting executive management's decision-making, the FP&A Analyst offers data-driven insights into the company's financial performance and strategic direction, making them an invaluable asset in achieving long-term financial stability and success. DESCRIPTION OF FIELD OF DUTY (KPA’s): Financial Data Analysis and Reporting: Accurately analyse financial data and prepare comprehensive financial reports, including monthly management accounts, to support strategic decision-making and ensure financial transparency.Financial Modelling and Forecasting: Develop and refine financial models for budgeting, forecasting future performance, and cash flow forecasting. Provide actionable insights to guide the company's financial planning and resource allocation.Monthly Management Accounts and Cash Flow Forecasting: Assist in the timely preparation of monthly management accounts and develop accurate cash flow forecasts to manage liquidity effectively and plan for future financial needs.Financial Risk Management: Identify financial risks and opportunities through detailed financial analysis. Implement strategies to mitigate risks and leverage opportunities to enhance financial performance and stability.Technology – Financial Systems Implementations and Enhancements: Lead and support the implementation and enhancement of financial systems and technologies to improve financial data collection, analysis, and reporting capabilities.Performance Measurement and Improvement: Continuously measure financial performance against set objectives and KPIs. Recommend and implement improvements to fin
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NTE0MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1794920&xid=1108_185140
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9h
1
DescriptionA leading cloud-based marketing automation and customer relationship management (CRM) company that offers solution for businesses of all sizes, is looking for a driven individual who possesses a hunting spirit and a willingness to push beyond boundaries.Partner Development ManagerWhilst we have grown this area of our business in other regions over the past few years, we see exponential potential to develop this channel here in South Africa and grow even further. This role will be the driving force in achieving our ambitions, by targeting, qualifying, and nurturing new partner relationships to sure we motivate and empower our partners to sell company Solutions and enable their customers to achieve more.To be more specific we want to grow our System Integrator Partner Channel and develop and empower each SI partner to ensure consistent growth.We are looking for an experienced Partner Development Manager who will be part of the South African Partner Team.This is a crucial hire for us and as such we are looking for applicants to bring your work ethic, enthusiasm, optimism, and passion for the customer to foster growth and change within our partner ecosystem.You will leverage your challenger mindset, sales management skills, technology, and industry knowledge, and best in class interpersonal abilities to enable our partners to bring market-defining solutions to our customers.This opportunity will allow you to accelerate your career growth as you work with highly complex partner organizations, build strong relationships in the C-Suite, and collaborate across multiple stakeholders to accelerate and resolve complex issues. Role & ResponsibilitiesPartner Development and GrowthYou will create a target list of partners in the targeted locations we have identified.You will own this target list and establish contact and own the qualification process for this target list.You will zero in on the partners who will be our game-changers.You will develop and execute a strategic and tactical partner business plan aligned with LeadSquared’s goals and objectives for managed partners to grow their businesses by completing Partner Business Plans and ensuring agreed goals are achieved.You will ensure Partners are enabled to promote LeadSquared’s solution stack.This will include creating bespoke proposals, presentations etc, for client pitches and ensure that through our partners, we take to market the best-in-class solutions.Partner Sales and AccelerationYou will work with partners and develop go to market plans and co-selling execution tactics.You will lead partner pipeline reviews and coach partners to transform their strategies around sales.You will facilitate collaboration between partners and LeadSquared Internal Teams to overcome obstacles, compete and create proposals to meet revenue targets.You will work with partners on top opportunities following the company Sales Methodology.Partner Performance and ImpactYou will be responsible for your partners per
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NTEyOV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1794910&xid=1108_185129
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9h
1
Our client, a recognized leader in the consumer and SMB networking sector, is actively seeking a dedicated and collaborative System Integrator Key Account Manager to strengthen our partnerships within the system integration industry. If you are a results-driven professional with experience in cultivating relationships with system integrators and a strong understanding of networking solutions, we invite you to join us in providing innovative networking solutions and making a lasting impact in the industry.Duties & Responsibilities:Relationship Building: Cultivate and manage strategic relationships with system integrators, ensuring alignment with the company's brand values and objectives.Sales Strategy and Execution: Develop and implement targeted sales strategies within the system integration sector, identifying opportunities and achieving sales targets.Solution Development: Proactively gather sales demand and project opportunities, collaborating with technical colleagues to devise comprehensive networking solutions that meet the specific needs of system integrators.Business Expansion: Drive business growth by identifying and developing new partnerships, fostering relationships with existing clients and generating new sales opportunities within the system integration segment.Product Expertise: Demonstrate a comprehensive understanding of the company's products and services, effectively conveying technical information to meet the specific needs of system integrators.Collaboration with Cross-functional Teams: Collaborate with internal teams, including marketing and product development, to stay informed about market trends and contribute to the development of effective sales strategiesMarket Analysis: Analyse industry trends, competitor activities and emerging technologies to identify strategic business opportunities within the system integration sector.Customer-Centric Approach: Ensure a customer-centric approach in all interactions with system integrators, addressing their unique business challenges and providing tailored networking solutions.Desired Experience & Qualification:Minimum 3 Years Proven Work experience in System Integrator Account ManagementStrong track record in sales development, B2B/Corporate customer development, and key account management within the system integration industry.In-depth knowledge of system integration industry structures, technologies and market dynamics.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NTExMl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1794893&xid=1108_185112
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9h
1
Requirement:Matric, plus qualification in business or engineering or related field will be advantageous Minimum 3 years proven experience in similar role in Commercial Industry Code 8 licence Strong Reporting and Presentation skills In-depth knowledge of aftersales operations, service and warranty processes and parts managementDuties:Manage the tactical, Warranty and Parts (PDC) Departments on a National scale while offering support to the Cross Border marketStrategic Leadership: Develop and implement a comprehensive national after-sales strategy to optimize customer satisfaction, loyalty and profitability Service Network Optimization: Evaluate and enhance the service network, ensuring efficient coverage to meet customer needs while maximising operational effectiveness Quality Assurance: Implement and oversee quality control measures for service and parts, ensuring compliance with company standards and Industry regulations Customer Relations: Foster strong relationships with key clients, addressing their concerns promptly and working to exceed their expectations Revenue Growth: Collaborate with sales and marketing teams to identify opportunities for upselling services and parts, contributing to overall revenue growth Training and Development: Implement training programs to enhance the skills and knowledge of after sales teams, keeping them abreast of the latest industry technologies and trends Data Analysis: Utilize data and performance metrics to evaluate aftersales operations, identify areas for improvement, and drive data-driven decision-making Budget Management: Develop and manage budgets for the aftersales department, ensuring cost effectiveness and financial accountabilityCompliance: Ensure that all aftersales activities comply with relevant regulations, standards and safety protocols
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9h
1
Our Client a Global Tech firm is seeking a Senior Project Manager to join their team in Rosebank (hybrid working , upto 3 days onsite in Rosebank) on a contract basis. They offer stability, growth, attractive rates and a great working environment.The role of Client Project Manager is to develop and direct the planning / strategic planning of multiple projects related to client implementation. They oversee the coordination and management of employees and resources required to successfully complete client implementation projects, from initiation to completion within budget and on time, using either a waterfall or agile methodology.Key role and responsibilities:Manage project initiation by developing and ensuring the project charter approval, identify and engage stakeholders.Maintain comprehensive project documentation, including plans, schedules, reports, and meeting minutes. Ensure that all project documentation is accurate and up-to-date in the PMO Toolset as well as project folders.Identifying, managing, and communicating changes (risks, issues, actions and decisions) that may affect the projectAble to problem solve and conflict manage situations that may arise on the projectManaging project team members by delegating tasks and setting expectations for performanceMonitoring resource allocation, timelines, and other key metrics to ensure project milestones are metFacilitating meetings with stakeholders to ensure effective communication about projectsMonitoring and controlling work input and scope to ensure that all projects remain on track and in controlEnsuring the projects and activities are executed in the most efficient and agile way based on agreed company methodologies, tools, and processesPlanning and managing program stakeholders, scope, activities, conflict resolution, and approach in and across a highly matrixed global organization through direct interaction and communication, regular status reports and personally managing escalations, when necessaryReport on financial progress on the project, control variances and ensure approvalsFollowing the change methodology, participate, facilitate, drive the deliverables and manage feedback with the senior leadership on the project to ensure successful adoption. Change ManagementApply a structured methodology (ADKAR, PROSCII) and lead change management activitiesLeverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.Support communication effortsEnable the design, development, delivery and management of key communications.Assess the change impact and stakeholder analysisConduct impact analyses, assess change readiness, and identify key stakeholders.Support training effortsProvide input, document requirements, and support the design and delivery of training programs.Knowledge, skills and attributes:Proficiency in project management methodology, tools, and templates (includes project planning, schedule
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NDkxMl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1794888&xid=1108_184912
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9h
1
Main Responsibilities Include:The responsibilities will include, but are not limited to, the following key deliverables:Technical architectural designDevelop and document design, source code and technical architectureMaintain and manage existing source codeDesign, develop and implement solutions to users needs and requirementsReview and improvise codeRun tests and fix bugsCoordinate with architects and business analysts to determine functionalitiesDevelop technical solutions to complex business problemsDesign and develop technical solutions for enterprise-level projectsDesign and develop data analysis solutionsDesign and develop logical and physical data models that meet application requirementsDesign and develop continuous integration and continuous deployment pipelinesDesired Experience & Qualification:Qualifications and Experience Required:You have completed a relevant 3/4-year technical Diploma or Degree (Honours or postgraduate Degree preferred), or relevant work experience.You have a strong theoretical programming grounding.You have 5 years or more hands-on development experience, preferably in the fin-tech industry.Desirable, But Not Essential:You posses Oracle Java SE 7/8 Programmer certification.You have working knowledge of DB2.You have working knowledge of Spring Boot, Java 7/8, JPA/Hibernate, Object-Oriented Programming, GIT, Jenkins/CICD Personal Attributes:You have a knack for picking up new technologiesYou love to find easier ways of doing thingsA problem solver with excellent communication skillsPassionate about technologyComprehensive thought and error handling solutionsAnalytical as well as strong development skillsDelivery focused with attention detailAble to work in projects (multi-task) environmentResponsive to changePackage & Remuneration:Our Benefits:20 Leave days per yearMentoring and career growth opportunitiesWork remotely from anywhere in South Africa (role and client dependent)Study leave to write examinationsCompetitive salaryContributory pension scheme with life assurance of 5 x annual salaryEmployee referral schemeSaratoga reward and recognition programme If you possess the skills and experience required for this role, we invite you to apply and become an integral part of an innovative team.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NDg2Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1794504&xid=1108_184866
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9h
1
Your verbal and written communication, in English and Afrikaans, at all levels as well as the following:Formal Education:Completion of the NQF Level 5 qualification.Successful completion of the RE 5 Examination Level 1.Experience:A minimum of five (5) years' working experience within the Insurance industry.A minimum of three (3) years' experience in an underwriting management position.Proven experience in people management.Prior experience in managing underwriter performance, growth, and sustainability.Experience operating at a managerial level in the short-term insurance industry is a must.Proven track record of conducting high-level negotiations.will enable you to perform the following duties:Processes - High-Level Operational Oversight and Complex Risk Management:Provide strategic guidance to the team in line with corporate vision and organisational goals, effectively communicating their implications.Focus primarily on managing complex risk placement, liaising with internal and external stakeholders as required.Evaluate and report on the units performance to the COO, setting realistic goals and managing capacity.Oversee adherence to compliance standards and work towards optimising processes to ensure the quality of service.Engage in strategic projects and operational improvements to enhance underwriting practices.Uphold and maintain quality standards that promote client satisfaction and cost efficiency.People - Team Management and Development:Foster a positive work environment that supports the professional growth and development of team members.Ensure high staff morale, effectively managing internal and external relationships.Motivate and lead underwriters, building and maintaining a cohesive team.Promptly address operational performance issues and escalate irresolvable problems to the COO.Client - Service Excellence:Provide strategic support to the sales team in acquiring and retaining profitable business.Ensure the prompt resolution of customer queries/complaints, maintaining open lines of communication during the process.Implement work routines that align with operational plans, effectively managing service delivery goals.Oversee the correction of unprofitable policies and ensure that policies are not overexposed.Technology - Continuous Improvement and Efficiency:Drive changes aimed at improving operational effectiveness and efficiency.Deliver periodic reports on performance and potential improvements to the COO.Identify and recommend areas or ways to enhance processes and procedures.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NDg1MV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1794493&xid=1108_184851
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10h
1
Qualifications and work experience?Grade 12?Post matric qualification preferably in Sales/Marketing?5 years’ Sales management Experience (PPE, Cleaning and Paper exerience is advantageous)Roles and Responsibilities?Monitor and assist sales staff in the achievement of their sales and growth targets.?Ensure achievement GP margin?Increased turnover of existing Customers?Increased turnover from new business?Increased turnover from new product sales?Ensure new business is targeted, dormant accounts reactivated and increased product sales to existing customers?Manage the frequency and cost effectiveness of the call cycles of sales representatives?Manage a structured sales process to ensure quality of calling?Tracking of the usage of the tools provided to Sales Reps in training?Tracking of segmentation of high priority and low priority customers?Build trust and confidence of Customers, through reliable and consistent service?Resolve complaints and queries effectively
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NDgxMF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1794454&xid=1108_184810
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10h
1
Possible Tasks within this RolePlan and achieve National After Sales objectives (Service Quality, After Sales Market Share Growth, Parts Turnover Growth, Dealer Satisfaction) in accordance with the After Sales policies and Business Plan for the Brand in South Africa.Develop and manage team, operational and network initiatives and targets underpinning the strategy which are coordinated, clear, realistic, monitored and reported uponSecure effective Marketing and Advertising campaigns, promotion of sales, top Service Quality and Customer Satisfaction to increase loyalty and grow After Sales market share in line with After Sales targets (workshop throughputs, labour hours sold and Genuine Parts turnover).Liaise, strategise and work closely with Group Parts Supply Chain, Group Service and other key role players to ensure common purpose and the achievement of the strategic KPIs and performance target commitments made.Implement prescribed After Sales Programmes and monitor National Audits and Corrective Actions to achieve the required Service delivery outputsDevelop and implement programmes and initiatives that will improve the Dealer's capability and productivity in order to improve After Sales profitability and meet the set Service Total Cost recovery targetsManage the development of After Sales incentive programmes together with the Group Aftersales Field Operations Manager that assist in driving top performance and achievement of targets.Maintain regular Dealer Network interaction to communicate operational and strategic aspects, support the building of a sound business partnering relationship and work with the Group Aftersales Field Operations Manager as half of the ONE. Aftersales Sales Operations team, leverage improved performance e.g. After Sales Road Shows, Dealer visits, Dealer focus groups, National Dealer Advisory Council and Sub Committee interactions etc.Qualification Experience Required:A recognized 3-year National Diploma / bachelors degree in engineering/ commerceA minimum of 8 years working experience gained in the motor industry in the following fields:Product Engineering.Service Technical.After Sales Retail Environment.Customer Service Minimum of 5 years managerial experienceSound systems, processes and people management experience Ability to conceptualize and manage at a strategic level.Mature leadership and people management skills.Well-developed networking and internal/ external customer relationship managing skills.Strong problem solving and ability to motivate, guide and steer direct reports.Ability to listen and communicate effectively at all levels.Ability to make quick and sound decisions.Understanding of financial principles and business management practices.Strength of character, confidence, determination, persuasiveness to conduct tough negotiations and facilitate change.Experience of all brands.Ability to operate on own initiative and perform effectively under pressure to meet set deadlines.Innovative, resourceful, actio
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NDY2OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1793979&xid=1108_184669
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10h
1
Are you a seasoned financial leader looking for your next challenge? Our client is seeking a dynamic individual to join their team as Chief Financial Officer, reporting directly to the Managing Director. As CFO, you will oversee several key departments including Finance, Costing, HR, Payroll, Services, and Stores. Your strategic insights and managerial prowess will be crucial in driving our organization's financial success.Qualifications: Tertiary qualification in financial accounting, CA (SA) qualification advantageous.Skills: Proficiency in MS Office and accounting systems.Experience: Minimum of 10 years' experience in finance with demonstrated leadership and management abilities.Ethics: Strong ethical standards and unwavering integrity.Expertise: Deep understanding of financial principles, regulations, and reporting requirements.Organization: Excellent time-management and organizational skills.Strategic Leadership: Provide strategic recommendations to the Managing Director to drive organizational growth and success.Team Management: Lead and manage the Finance, Costing, HR, Payroll, Stores, and Services teams with clarity and direction.Financial Oversight: Manage financial forecasting, budgeting processes, and ensure the preparation of accurate financial reports.Compliance Assurance: Ensure compliance with legal and regulatory requirements, including tax planning and adherence to the Companies Act.Investment Management: Oversee investment activities and maintain strong relationships with banking partners.Cash Flow Management: Monitor and prepare weekly cash flow reports to optimize financial liquidity.Financial Analysis: Review monthly balance sheets, income statements, and approve reconciliations to ensure accuracy.Audits and Insurances: Plan and manage BBBEE audits, liaise with insurers, and uphold the highest standards of financial integrity.Procurement Oversight: Approve purchase requisitions and ensure efficient procurement processes.HR Management: Review and approve monthly salaries, annual increases, and bonuses, while ensuring compliance with HR procedures.Process Optimization: Continuously review and improve formal finance, HR, Stores, and Services-related procedures.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NDU0OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1793938&xid=1108_184548
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10h
1
Qualifications: CA(SA)Skills:Sage EvolutionMicrosoft Dynamics and Power BI added advantage.Advanced ExcelJob description:Develop and manage the organizations financial planning processes, prepare budgets., forecasts and financial models to guide decision making.Analyse financial performance against key business metrics and communicate insights to senior management.Develop, monitor, and control the organizations budget.Ensure compliance with budgetary guidelines and financial regulations.Implement cost control measures to optimize financial resources.Prepare and present accurate financial statement.Provide financial reports to management, stakeholders, and external parties.Inventory management, accounts receivable management, accounts payable management, cashflow forecastingImplement strategies to minimize working capital requirements such as improving production efficiency, optimizing supply chain management, and reducing operating expenses.Risk managementFinancial operationsProvide financial insights to support business strategy and growth initiatives.Work closely with Traders to ensure buying, selling, and hedging the commodities to manage price risk, optimize revenue and take advantage of market opportunities as well as identifying arbitrage opportunities in the market.And, if you possess the relevant qualifications, meet the minimum requirements and/or fit the job description for this finance vacancy, and are ready to take control of your next career move, please contact me today! Please visit our website
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NDUyOV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1793925&xid=1108_184529
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10h
1
Key Responsibilities:As a Market Risk Specialist, specialising in counter-party credit and derivative pricing, you will play a pivotal role in our organisation's risk management strategy.Your responsibilities will include:Counter-party Credit Risk Analysis: Assessing and managing the counter-party credit risk exposure of our organisation, including evaluating the creditworthiness of counter-parties and mitigating potential risks.Derivative Pricing: Utilising your expertise to accurately price and value complex derivatives, ensuring that our portfolio remains competitive and compliant with regulatory standards.Risk Modeling: Developing and enhancing risk models to quantify and forecast market risks, helping us to make informed decisions regarding our financial strategies.Portfolio Analysis: Conducting comprehensive analysis of our financial portfolios to identify potential risks and opportunities, and providing recommendations for optimising risk-return profiles.Regulatory Compliance: Ensuring that our risk management practices align with industry regulations and standards, and participating in audits and compliance reporting.Communication: Collaborating with cross-functional teams, including Traders, Quantitative Analysts, and senior management, to convey risk assessments and insights effectively. Qualifications:Bachelor's or Master's degree in Finance, Economics, or a related field.4+ years extensive experience in market risk management, with a focus on counter-party credit and derivative pricing.Proficiency in quantitative analysis.Strong understanding of financial markets, derivatives, and risk management concepts.Knowledge of regulatory frameworks related to market risks.Excellent communication and presentation skills.Ability to work in a dynamic and fast-paced environment. Why Join Us:By joining our team as a Market Risk Specialist, you will have the opportunity to work on cutting-edge financial strategies and contribute to the success and stability of our organisation. We offer a collaborative and inclusive work environment, competitive compensation, and opportunities for professional growth. If you're ready to take your market risk expertise to the next level and make a meaningful impact, we invite you to apply for this exciting role. Join us in shaping the future of financial risk management!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NDUxMV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1793910&xid=1108_184511
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11h
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