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Morning consultant position - Rosebank branch - Need customer relation skills, be computer literate, and be able to multi task - book appointments and follow up calls. Appointment call 011 759 4008
5d
Rosebank
Overview
Unison
Guarantee Acceptances (Pty) Ltd has over 36 years of expertise in the insurance
guarantee industry. As an independent Underwriting Manager for Renasa Insurance
Company Limited, we offer unparalleled stability and assurance. Our reinsurers are some of the biggest
and most secured reinsurance brands in the world and have partnered with Unison
for many years.
We believe great companies are
built from exceptional people and amazing clients, because of our growth, we
are seeking a Junior Guarantee Underwriter to join our dynamic team.
Key Responsibilities:
Analysing and interpreting Financial
Data from Clients. Qualitative research of Clients
in various Industries in SA. Producing comprehensive reports
for our Underwriting Committee. Various Engagements with Brokers
and Clients. General Reporting to Management.
Requirements:
Bachelor of Commerce in
Accounting or Finance.Proficiency in Microsoft 365.Excellent verbal and written
communication skills in English.Must possess strong analytical
skills.
Must live within a 5km – 10 km
radius from the office. We are in Ferndale, Randburg.
Salary: Market-Related, to be discussed at
the Interview
How to Apply: Interested candidates are invited to
email their Curriculum Vitae to applications@anslow.co.za Please note that copies of
qualifications and/or references will be requested. For more information please contact Nthabiseng on 010 880 8729
21d
Randburg
Results for general jobs in Jobs in Johannesburg
1
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I'm 45 years old African lady
I'm looking for a job as a receptionist, cleaner, Driving, looking after old people
22min
1
Set and drive production strategy ensuring cost and time efficiency, quality, health and safety and happy, productive employees. Fast growing business requires your experitise and depth of experience.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzgyOF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778049&xid=1108_177828
3h
1
Our client, a call centre located in Randburg, Johannesburg, are looking to employ customer service agents who are Norwegian, Danish, Swedish and Dutch speakers. Shift work is required, depending on the territory and their call centre is open 7 days a week, averaging time between 7am and 11pm).
Minimum Requirements
Grade 12Must be bilingual (verbal and written) in English and one of the following languages:
Danish / Swedish / NorwegianPrevious customer service experience advantageousStrong PC literacyStrong customer orientationAvailability to work shifts (International Call Centre)
Job Description
Identify the needs of the end userAnswer chats, calls and respond to social media queries & emailsResearch required information using available resourcesManage and resolve customer complaintsProvide customers with product and service informationEnter and update customer information into systemIdentify and escalate priority issuesFollow up customer calls where necessaryMeets or exceeds quality and productivity goals assigned by managementDemonstrates clear and polite written and oral communicationMaintain a positive and professional demeanour and portray the company in a positive lightDemonstrates appropriate sense of urgency across channel responses and service levelsFollow company policies and processes in order to process customer requests appropriatelyDemonstrates knowledge and use of departmental resources, policies, and proceduresUses customer service tools in order to provide an accurate response and an exceptional customer experienceEscalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer serviceProactively communicates system and process issues, and customer feedback trends to managementExceeds customer expectations by going above and beyond
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDA4NjkwNjM1P3NvdXJjZT1ndW10cmVl&jid=579947&xid=3008690635
3h
1
GENERAL DESCRIPTION – JOB PURPOSE
My client a well-established NPO operating in Southern Africa with facilities offering a range of accommodation choices for independent, assisted, frail and dementia care for the Aged is urgently recruiting for a Fundraiser - Partnership Co-Ordinator for their Johannesburg Establishment (House) .
The Partnership Coordinator (HPC) / Fundraiser is a multitasker by nature. He / She has excellent communication, administration, and project coordination skills with a solid understanding of Marketing and Sales principles.
The HPC provides implementation and coordination on the ground level and ensures all event projects and activities are executed to both brand and organisational standards
REMUNERATION:
My Client offers a Competitive market related Salary package – Negotiable
COMPETENCIES REQUIRED (MUST HAVE)
Certificate / Diploma: Events Management, Administration, Project Management or HospitalityWell-presentedStrong verbal and written communicator (English, Afrikaans)Works well under pressureConscientious with tasksDetail-orientatedGood presenter (Formal and informal)PassionateOrganisedFriendly, approachableAdaptableAbility to establish priorities and work independently.Developed interpersonal skillsPrincipled, ethical, and professional.Consistently displays a high level of enthusiasm, energy, initiative, and drive.2-3 years prior experience in events, marketing and / or project management1-2 years’ experience in fundraising activities and initiativesExcellent verbal and written communication skills.Proficiency in MS officeValid SA Drivers licenceOwn vehicleOwn Smart phone device equipped with updated messaging and camera-functionality
GENERAL DUTIES AND RESPONSIBILITIES
Campaigns
Campaigns - Capital Projects as per budget (4 Quarters = 4 campaigns)
Plan and Coordinate:
maintain applicable project schedulesset up yearly planning tasks for all Capex projects needs as directed by the Facility Manager. (i.e., Maintenance Equipment, Gardens & Equipment, House Aesthetics Look & feel, Furniture Needs, Housekeeping & Linen, Washing Machines & Tumble Dryers, Nursing & Medical).Task tracking, deadlines, and deliverables as set on the yearly calendar.Develop a strategy to approach potential donors i.e., using micro campaigns.Work towards pledging line items on a 3-year forecast.Maintain donor relationship, both new and old.Maintain and track all supporting budget / f...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjQyOTA0MDE3P3NvdXJjZT1ndW10cmVl&jid=1265594&xid=1242904017
3h
1
We have an opportunity for a Trainee Factory Manager at one of our sites.The successful incumbent must be willing to move between all sites i.e. Krugersdorp, Hammanskraal, and Vereeniging for hands on training.KEY RESPONSIBILITIESSupport Senior Factory manager in operational management and team development of the factoryExcellent maintenance skills requiredRecruitment, training and development of personnelAsset preservation through development, implementation and management of effective systemsDevelop and implement best practice in all areas of the factoryBeing a credible leader that develops and guides operational teams and individuals in achieving targetsDriving continuous improvements and waste elimination in order to reduce costs and improve qualityProduct development to ensure sustained fashionable and value for money product rangesProject management of capital projectsDevelopment of new products and technologyFinancial control of factory costsSafety and risk management in terms of legislationSourcing of new local and international suppliersIdentification and development of future leaders in the businessEnsure the factory is focused on agreed key performance indicators KEY STRENGTHS / ABILITIESAble to work autonomouslyMust be energetic, active and a go-getterManage growth and change in a professional and entrepreneurial mannerAdaptive and creative to meet targetsDeveloping and leading teams and individuals toward common long-term objectives and short-term goalsHands on and results drivenFocused on customer and business needsTenacious on goal deliveryHigh level of attention to detailAnalytical and detail-oriented problem solverAbility to notice opportunitiesChallenge established practices to test validityEngineering and project management skills to drive and deliver continuous improvementStrong work ethicStrategic and big picture thinkerEmotional intelligence and robustness, diplomatic MINIMUM QUALIFICATIONS & EXPERIENCEDiploma in Engineering (Mechanical / Electrical / Metallurgist)Millwright / Electrical Qualification5 10 years experience PREFERRED QUALIFICATIONSDegree in Engineering (Mechanical / Electrical / Metallurgist
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzYwNV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777142&xid=1108_177605
3h
1
We have an opportunity for a Trainee Factory Manager at one of our sites.The successful incumbent must be willing to move between all sites i.e. Krugersdorp, Hammanskraal, and Vereeniging for hands on training.KEY RESPONSIBILITIESSupport Senior Factory manager in operational management and team development of the factoryExcellent maintenance skills requiredRecruitment, training and development of personnelAsset preservation through development, implementation and management of effective systemsDevelop and implement best practice in all areas of the factoryBeing a credible leader that develops and guides operational teams and individuals in achieving targetsDriving continuous improvements and waste elimination in order to reduce costs and improve qualityProduct development to ensure sustained fashionable and value for money product rangesProject management of capital projectsDevelopment of new products and technologyFinancial control of factory costsSafety and risk management in terms of legislationSourcing of new local and international suppliersIdentification and development of future leaders in the businessEnsure the factory is focused on agreed key performance indicators KEY STRENGTHS / ABILITIESAble to work autonomouslyMust be energetic, active and a go-getterManage growth and change in a professional and entrepreneurial mannerAdaptive and creative to meet targetsDeveloping and leading teams and individuals toward common long-term objectives and short-term goalsHands on and results drivenFocused on customer and business needsTenacious on goal deliveryHigh level of attention to detailAnalytical and detail-oriented problem solverAbility to notice opportunitiesChallenge established practices to test validityEngineering and project management skills to drive and deliver continuous improvementStrong work ethicStrategic and big picture thinkerEmotional intelligence and robustness, diplomatic MINIMUM QUALIFICATIONS & EXPERIENCEDiploma in Engineering (Mechanical / Electrical / Metallurgist)Millwright / Electrical Qualification5 10 years experience PREFERRED QUALIFICATIONSDegree in Engineering (Mechanical / Electrical / Metallurgist
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzYwNF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777141&xid=1108_177604
3h
1
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Must have at least 7-10 years experience as a Process Engineer involved with assessing, mapping and optimizing business processes. Experience in facilitating workshops with business users (up to executive level) in order to gather requirements, generate ideas and validate designs. Scoping, sizing and planning all business aspects of a solution and the associated project effort and dependencies.Migration process to core for the product environments include:Product Migration to CORE Product Migration to ECLIPSE CORE Banking TP product Upgrades and Regrades Online and CR3 Retail Investments products upgrade to GNBA V2 This position requires an experienced person who has a solid understanding of Enterprise Business Processes and business analysis. Responsibilities include assessing, analysing, optimising, documenting, implementing and testing end-to-end enterprise business processes of a multi-skilled team. The candidate must also be able to interact with the business community at all levels, from facilitating design workshops and conducting end user training to leading presentations to senior management and executive. To work with stakeholders throughout the organisation; to build a holistic view of the organisations strategy, processes, information and information technology assets. The Process Engineer links and aligns the business mission; strategy and processes of an organisation to its information technology strategy. He or she documents this using multiple models or views that show how the current and future needs of an organisation will be met in an efficient; sustainable; agile and adaptable manner. To bring business needs, capabilities, technology and process together in an efficient and effective manner. The Process Engineer has mastered the industry recognised knowledge areas for Process Engineering and works at the highest levels of abstraction, ambiguity, and complexity within the organisation. He or she performs business analysis tasks to connect information. Technology, processes and business needs in varying levels of detail within an area of speciality; and can perform all process engineering tasks at both ends of the detail spectrum. Transactional banking products, and experience in enterprise credit, collections, client & product risk management is a preference. Candidates must have worked on agile projects, understanding of the SAFe framework, and the use of agile tools like Jira and Confluence and process mapping tools like Aris. Experience in applying process modelling standards such as, BPMN. Knowledge of and exposure to business process transformation, including process enabling and integrating technologies: Business Process Reengineering Workflow / Workflow management / Process automation Business Rules Engines (Business Rules Processing) Enterprise Application Integration Business Intelligence, Analytics and Reporting
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzYwMV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777139&xid=1108_177601
3h
1
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Qualifications: Bachelors Degree in IT / OT related fieldsExperience: 8+ years in a corporate IT / OT environment, in senior leadership roles 8+ years experience in IT /OT technology architecture Experience in a related technical field (application development, deployment/implementation, and infrastructure)Certificates:Certifications preferred but not required TOGAF or equivalent Architecture qualification MDP / MBA or equivalent management qualificationCompetencies (list the knowledge, skills and required behaviours of the specific role):Technical & Functional Full technology solutions architecture lifecycle, including requirements-gathering, vendor selection, design, costing, and non-functional optionality Formidable team working skills across matrixed client, supplier, and geographically dispersed virtual teams Experience in the effective and efficient operation of IT / OT infrastructure and applications services in multi-national companies Experience in delivery that includes the use of external supplier and offshore resources Experience in the development of technology and system strategies and roadmaps to address business strategy. Experience in the development of effective standards and policies governing IT / OT matters. Experience in engaging with a wide range of stakeholders across a culturally and geographically diverse organization. Proven business and financial acumen. Experience in the mentoring and development of staff members Select opportunities and solutions Confirm key enterprise change attributes. Identify possible enterprise drivers. Consider EA maturity. Review and assess gap analysis. Evaluate potential solutions. Assess Enterprise dependencies. Assess Request for EA Work. Identify potential enterprise architecture solutions. Identify potential domain architecture solutions. Confirm enterprise architecture readiness. Formulate high-level implementation and migration strategy. Identify EA programmes and projects. Develop transition architecture. Confirm domain architecture readiness
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzYwMF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777138&xid=1108_177600
3h
1
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Description:To manage and deliver medium to large projects from commencement to completion within the scope, budget and time agreed in line with the business strategy. The Agile Project Manager will play an active role in providing mentorship and coaching on agile best practices to teams. The Project Manager will also ensure the team is working on the right tasks at the right time, working closely with the product manager to translate epics, stories, and other items on the sprint list into actionable tasks for the delivery team. * SAFe certification and experience essential * Project Management certification and experience essential * AGILE Project Management experience essential * Scrum Master certification and experience essential * Jira, Confluence and Microsoft Project skills essential * Financial Services experience preferred * EE candidates encouraged
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzU5OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777136&xid=1108_177599
3h
1
One of the TOP banks in S.A. is looking for an experienced Data and Solutions driven candidate to join their JHB team on a 1-year contract, to lead the user experience of Corporate Investment Banking operations. Assessments will have to be done with client. Responsibilities:Portfolio management Team management Stakeholder engagement - African countries, already have in-country Project Managers in place Strategy development and implementation Change management Project management Budget management Risk management Supplier management Provide data insights and offer solutions Non-negotiables: MatricRelevant degree No less than 7 - 10 years relevant experience leading successful transformational projects, must have worked within corporate and investment banking sector Great track record - reference checks will be conducted upfrontMust have a clear criminal record, clear ITC (Credit), clear fraud record Skills / competencies:Decision makerStrategic Solutions driven Data analysisStakeholder managementReportingExcellent English communication Conflict management Driving continuous improvement Process driven Self management
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzU5NV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777133&xid=1108_177595
3h
1
Services : Sea, Truck, Rail, Air, WarehousingIndustry : We are looking for one in the logistics industry that has all round experience. Purpose : To drive exceptional customer experiences, foster strong relationships with key clients and independent consultants, and enhance logistics operations and business growth.Key Responsibilities:1. Client Relationship Management: a. Cultivate and maintain robust relationships with key clients and consultants, ensuring effective communication and serving as the primary point of contact.2. Account Strategy and Development: a. Develop tailored strategies for client satisfaction and revenue growth, including upselling and adapting to market trends.3. Solution Customization and Consultation: a. Analyze and provide customized logistics solutions, collaborate with consultants for mutual growth, and offer expert logistics advice.4. Problem Solving and Issue Resolution: a. Address client and consultant issues swiftly, working with internal teams for innovative solutions.5. Performance Tracking and Reporting: a. Monitor and report on key performance indicators, highlighting successes and areas for improvement.Desired KPIs:- Enhance client and consultant satisfaction and revenue.- Improve operational efficiency and communication responsiveness.- Engage effectively with independent consultants.- Achieve timely problem resolution and collaborative team efforts.- Provide valuable market insights and identify new business opportunities.Qualifications:- Proven experience in key account management, preferably in logistics or related fields.- Strong communication and relationship-building skills.- Ability to strategize, solve problems, and provide customized solutions.- Team collaboration and market analysis capabilities
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzU4MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777120&xid=1108_177580
3h
1
SavedSave
This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose our employees very carefully – they are the strength and the future of this company.
KEY OUTPUTS
Creative planning and designing of itinerariesManaging the reservations process for bookings in a manner which ensures guest budget is achievedHandling of bookings from quote to finalising, invoicing and travel documentsConsistent and clear communication with agents, sales teams, preferred supplier partners and colleaguesEmergency duty will be on a rotational basis as per the DMC Emergency BOPWorking hours early and late shift on a weekly rotational basisCalm and professional manner of servicing agents and guestsProactive selling of our products and services ensuring the best possible safari for the guestsAn independent, curious and “can do it” natureUpholding the values of the company... Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED
A passion for delivering service excellenceAn in-depth knowledge of Tourplan advantageousA good knowledge of South Africa, Southern and East Africa preferableA willingness and aptitude to learn
KEY SKILLS REQUIRED
Good understanding of terms and conditions, product knowledge, third party and company Product destinationsUnderstanding of travel industry channelsExcellent computer skills including:Tourplan advantageousESS is essentialMS Office applications such as Word, Excel, PowerPoint and OutlookWETUUnderstanding of quantitative and qualitative data analysis and being able to make decisions based on these analysesUnderstanding and knowledge of the different markets in which the company operates inRelevant understanding of Business to create and formulate a strategy and make commercial decisionsSales process and methodologiesProblem-solving skillsExperiential Creativity (Crafting Experiences)Guest / Client Delight
PERSONAL CHARACTERISTICS
Good interpersonal skillsSense of urgencyPassionate about guest delightDiligence and self-motivation to meet deadlines and keep on top of your jobWillingness / ability to share information and teach and inspire others
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDUzNjA4Mjc2P3NvdXJjZT1ndW10cmVl&jid=1503266&xid=3053608276
3h
1
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RequirementsAn MS or BS degree or the equivalent practical experience3+ years’ experience working as a DataOps Engineer or in a similar role, with a strong focus on data engineering and automation3+ years of experience using Python to develop enterprise-grade software using appropriate design patterns and principlesStrong experience with cloud platforms such as AWS, Azure, or GCP, and expertise in utilizing cloud-based data services (e.g., AWS Glue, Azure Data Factory, Google Cloud Dataflow)Solid understanding of modern data architecture, including data modelling, ETL/ELT processes, and data warehousing conceptsExperience with version control systems (e.g., Git), containerization technologies (e.g., Docker/Kubernetes), infrastructure as code (e.g., terraform), and CI/CD pipelinesFamiliarity with data governance, data security, and data privacy practicesResponsibilitiesDesigned, developed, and maintained scalable data pipelines and workflows to support data acquisition, processing, and transformation activities in an agile and iterative mannerCollaborated with data scientists, software engineers, and other stakeholders to understand data requirements and implemented efficient data solutions to foster team self-service and improve collaboration and communication between departmentsImplemented and optimized data integration processes, ensuring data consistency, accuracy, and reliability across different data sources and systemsAutomated data operations tasks, including data ingestion, data validation, and data quality monitoring, using appropriate tools and technologiesIdentified and resolved data-related issues, troubleshoot performance bottlenecks, and ensured optimal data processing and storage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzc4M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777694&xid=1108_177783
3h
1
SavedSave
KEY OUTPUTS
Creative planning and designing of itinerariesManaging the reservations process for bookings in a manner which ensures guest budget is achievedHandling of bookings from quote to finalising, invoicing and travel documentsConsistent and clear communication with agents, sales teams, preferred supplier partners and colleaguesEmergency duty will be on a rotational basis as per the DMC Emergency BOPWorking hours early and late shift on a weekly rotational basisCalm and professional manner of servicing agents and guestsProactive selling of our products and services ensuring the best possible safari for the guestsAn independent, curious and “can do it” natureUpholding the values of the company... Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED
A passion for delivering service excellenceAn in-depth knowledge of Tourplan advantageousA good knowledge of South Africa, Southern and East Africa preferableA willingness and aptitude to learn
KEY SKILLS REQUIRED
Good understanding of terms and conditions, product knowledge, third party and company Product destinationsUnderstanding of travel industry channelsExcellent computer skills including:Tourplan advantageousESS is essentialMS Office applications such as Word, Excel, PowerPoint and OutlookWETUUnderstanding of quantitative and qualitative data analysis and being able to make decisions based on these analysesUnderstanding and knowledge of the different markets in which the company operates inRelevant understanding of Business to create and formulate a strategy and make commercial decisionsSales process and methodologiesProblem-solving skillsExperiential Creativity (Crafting Experiences)Guest / Client Delight
PERSONAL CHARACTERISTICS
Good interpersonal skillsSense of urgencyPassionate about guest delightDiligence and self-motivation to meet deadlines and keep on top of your jobWillingness / ability to share information and teach and inspire others
PERSONAL GROWTH
Excellent communication skills (E.g. verbal, written, reporting and body language)Time managementTeamwork and interpersonal skillsConflict management and resolutionAttention to detailAdministration and organization skillsP-drive NavigationPaperless filingSpeed Reading and Typing
EXPERIENCE REQUIRED
Minimum of ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTYxMzIxMzc0P3NvdXJjZT1ndW10cmVl&jid=1503282&xid=2961321374
3h
1
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Urgently looking for an Intermediate Business Analyst
Role Purpose
Perform detailed analysis, document processes and perform user acceptance testing to support development of innovative solutions to enable business objectives.
Responsibilities and work outputs
Conduct business analysis in line with business requirements:
· Gather and interpret requirements from key stakeholders/customers in line with business analysis frameworks.
· Analyse and understand the business’ requirements and through a structured process document, validate and translate these into requirement specifications and functional specifications to be used by developers in crafting technical solutions.
· Contribute to translating the business goals into design in line with systems architecture.
· Ensure the quality delivery of requirements and business process specifications that meet the agreed deliverables in line with best practices and business process.
· Collaborate closely with solutions teams and a variety of end-users to ensure requirements compatibility and end user satisfaction.
· Participate in the solution design process to make recommendations to create and enhance solutions that are innovative, re-usable and sustainable and solve complex business problems.
· Participate in user acceptance testing and guide users to ensure that the designed solution ultimately meets business requirements.
· Define the success criteria using scenario testing and test cases to ensure that testing covers all aspects of the business specification.
· Test and validate the functionality of all technical solutions in line with business requirements on completion of development to ensure that business requirements are met in the implemented solutions.
· Define reporting requirements and integration points on affected components using, amongst others, diagrammatic representations.
· Collaborate with various business areas and teams to ensure integration and consistency of solutions across business.
· Keep abreast of latest IT trends and practices to optimise service offering and minimise risk.
Collaboration:
· Build and maintain relationships with internal and external stakeholders.
· Effective and consistent service delivery and support to all internal and external stakeholders in order to ensure that expectations are managed.
· Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional service.
· Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance internal service delivery.
· Manage stakeholder query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to imp...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDE5OTU5OTg0P3NvdXJjZT1ndW10cmVl&jid=1311017&xid=2419959984
3h
1
Scope of position
Customer Service Team Lead acts as the contact point for all team members hence excellent communication skills is required. You need to act proactively to ensure smooth team operations and effective collaboration. You will be responsible for supervising, managing and motivating team members on a daily basis by optimizing group dynamics and team composition. Ultimately, you should lead by setting a good example and engage the team to achieve the necessary KPIs.
Key responsibilities
To motivate, develop and mentor team members in a dynamically changing environmentDrive process performance to achieve and exceed SLA deliverablesLead and deliver complex client engagements that help identify, design and implement creative business solutions for the companyProvide excellent customer service and determine the needs of the client.Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performanceManage Shrinkage, Productivity and control attritionManage dips in performance with adequate reinforcement plans proactivelyPeople management and associated responsibilities like performance and development managementAbility to communicate well and Manage relationships with internal and external contactsManage & delegate daily volumes within team and coordinate activities to ensure daily BAU delivery is in line to customer KPIsUnderstanding of processes run by team and ability to bring in improvements and efficiencies within operationsCreate a mode of operations to be adhered to by team members in order to maintain good routine and orderlinessConduct Team Huddles to discuss process updates, feedbacks and key focus points for the dayAnswer and manage client queries/complaints across LOBs, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutionsAble to mentor team in process & quality parametersPerform Root Cause Analysis to identify key AFIs and create action plans / goals to improveProvide Direct Customer Support, answer live chats or/and social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member.Create, Publish and Maintain operations related reports on timely mannerDiscover training needs and support in training to provide the necessary coaching on groundCollaborate with the different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performanceAny additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPIAdh...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjI0ODI0ODAyP3NvdXJjZT1ndW10cmVl&jid=370510&xid=1224824802
3h
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Business Development Executive FinTech (POS24065)R 25 000 to R 35 000 per month plus commission (Negotiable)SandtonPosition Overview:Business Development/ Sales Executive calling on clients in the Property industry to sell PropTech/ FinTech productsRequirements:Matric4 to 5 years experience in the Property IndustryPrevious Experience in Business Development/ Sales Executive roleAccounting Experience, background or knowledge highly negotiableProperty management or portfolio experience an advantageSales and marketing administration, research and customer supportOwn reliable transportDuties & Responsibilities:Setting goals and developing plans for business and revenue growth.Researching, planning, and implementing new target market initiatives.Researching prospective accounts in target markets.Pursuing leads and moving them through the sales cycle.Developing quotes and proposals for prospective clients.Closing Date: 31 March 2024
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzY3Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778257&xid=1109_183676
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Our Client a Global Tech firm is seeking a Project Coordinator to join their team in Johannesburg on a contract basis for 3 months with possible renewal. They offer stability, growth, attractive rates and a great working environment.Note candidates will be working 3 days onsite at the Rosebank office.A project coordinator is a member of the project management team who runs small-medium sized projects or supports senior project manager by overseeing administrative tasks, communicating with stakeholders and ensuring resource availability for the project team.The project coordinator will coordinate the schedule, budget, issues and risks of the project. This includes the project management framework is well-organized and that it runs smoothly. This can include communicating with various departments in the organization to make sure everyone is on the same page.Key Roles and Responsibilities:Manage and update the backlog (support or projects) between PMO and VendorCommunicate activities, progress and manage dependenciesFacilitate and perform testing and validation to ensure change and meets requirementsAssisting with resource scheduling so that team members have the resources they need to complete their tasksScheduling stakeholder meetings and facilitating communication between the project manager and stakeholders throughout the project life cycleManaging project management or work package documents such as the project plan, budget, schedule or scope statement, as directed by the project managerExecuting a variety of project management administrative tasksSupport team members when implementing risk management strategiesKnowledge, Skills and Attributes:Diploma\Bachelors degree in business administration, management, IT or a related fieldProject Management CoursesWorking knowledge of project management software (e.g. MS Project, Dynamic or similar)Proficiency with Microsoft Office
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzU2N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778265&xid=1109_183567
3h
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Min role requirementsSenior Certificate (Matric / Grade 12/ NQF 4)24 months experience in life insurance sales.Must have a drivers license and own car.Must meet the FAIS Fit and Proper requirements.Regulatory Examination/RE5 essential.Completed FSB recognised qualification (FSB recognised qualification listed or credits pertaining to the date of first appointment in the industry, as listed on the most recently published Board notice as published for recognised qualification by the FSB.)Class of Business (COB) (All applicants that were still under supervision for any competency requirement pre or post 01 April 2018 will be required to have obtained Class of Business prior to appointment.)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzY3N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778338&xid=1109_183677
3h
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The responsibilities will include, but not be limited in any way to:Ensuring an excellent quality of service is given to clients at all timesOnline accounts verification and activationBuild and establish relationships at all levels with internal departments, so as to ensure that timeous resolutions are found to any problems that might arise To provide support to the correspondence and walk-in-centre teams as and when requiredCompleting administrative and repetitive tasks in keeping accurate, detailed stats of all queries and correspondenceIdentifying and proposing solutions to process and service related failuresTo supply marketing material via various Media forms to all interested partiesDatabase updates and information maintenance Qualifications and experience which are Non-Neg.Relevant business degree or studying towards NOT NEGMatric/Grade 126 months contact centre experience/client services experienceExcellent verbal and written communication skills (good voice and good diction)Be multilingualITC/CRIM ClearComputer LiterateSkills: The importance of this role is that the candidate should possess all of the following skills.Self Control, Initiative, Analytical Thinking, Professionalism, and Administration SkillsFriendly and diplomatic nature with a passion for peopleMaturity to speak confidently with intermediaries and clientsHave an aptitude to learn different productsPosses the highest standards of personal integrity and the ability to maintain confidentialityCope with shifting prioritiesEnsure conformity with processes and rulesOrganised and self-disciplinedEnjoys working in a team environment.Numeric and Verbal AbilityQuality Focus (Attention to detail and Accuracy)Adaptability, Stress toleranceAbility to deal with complexity of different types of calls and clientsAbility to prioritise and function positively under pressureAccept accountability and take responsibility for tasks doneAbility to relate to others
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzcxMl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778358&xid=1109_183712
3h
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