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To perform to the best of your abilities all duties and responsibilities reasonably assigned to you. You will do your best to protect and promote the business and interest of the company and to always preserve its reputation and goodwill.
Manage outbound calls, mails, and cases within the Service Level Agreement (SLA).
Accepting ownership for effectively solving customer issues, complaints, and enquiries; keeping customers updated on the progress of the cases where applicable.
Performing First Line Troubleshooting (FLT) according to documented processes and procedures and ensuring First Call Resolution (FCR).
Escalating cases to other departments if FCR cannot be done during FLT.
Working closely with third party vendors – logging cases, ensuring timely feedback, and escalating outstanding cases to vendor / internal teams.
Action instructions on the vendor teams groups within SLA.
Data analyses – Bag orders, monthly reports and driving software and product improvements to reduce reoccurring calls in the Contact Centre.
Adhering to processes and procedures pertaining to your role and daily functions.
Attending to BDA exceptions and Comms reports daily
Working hours are Monday to Friday from 08:00 to 17:00 with the possibility to work overtime as and when required including some weekends and public holidays.
Matric essential
12 months Contact Centre and Client Services experience.
Previous vendor management experience – advantageous
R10K to R12K
Matric essential
12 months Contact Centre and Client Services experience.
Previous vendor management experience – advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0NzE4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242774&xid=1555_54718
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*Reference: req6303*
Linde is a leading global industrial gases and engineering company with 2021 sales of $31 billion (€26 billion). We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet. The company serves a variety of end markets including chemicals & energy, food & beverage, electronics, healthcare, manufacturing, metals and mining. Lindes industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions. For more information about the company and its products and services, please visit (www.linde.com)(https://www.linde.com)
Afrox, a Linde company
*Shared Services Payroll Administrator*
Sandton, South Africa (req6303)
*What you will enjoy doing*
* First point of contact for HR out-of-scope services, to provide a professional administrative service for HR-related queries from employees, external parties, (Medical aid etc.), and government agencies i.e., Stats SA, DOL etc
* You will be identifying customer needs, seeking, and providing effective solutions to their queries and deliver excellent customer experience
* Have a proactive and collaborative approach, working with HR colleagues and stakeholders to ensure timely and professional delivery
* In addition you will provide direct support to employees, other HR groups and Management as part of a centralized function to handle a variety of HR-related transactions
* HtR - Administering the employee lifecycle; including but not limited to starters, changes to terms and conditions, transfers and leavers processes and various ad-hoc requests
* Inputs employee personal data into human resources information/computer system (HRIS) database and/or documents activities as requested
*What makes you great*
* You have a relevant HR/Payroll degree or diploma with 3 to 5 years related experience
* Computer literate (MS Office application, in particular) is required for this role
* Good understanding of labour laws
* Further you must have Payroll experience
* SAP HCM Payroll system experience is required as well
*Why you will love working with us*
The HR Shared Services Administrator role will provide a comprehensive support service on behalf of HR to the Business, including but not limited to Third Party Providers. The incumbent is responsible for ensuring efficient and reliable administration support relating to Payroll, HR queries around Policies, Processes & Procedures.
Afrox, a member of Linde, acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, reg
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1NDU0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243132&xid=1555_55454
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*Reference: req6303*
Linde is a leading global industrial gases and engineering company with 2021 sales of $31 billion (€26 billion). We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet. The company serves a variety of end markets including chemicals & energy, food & beverage, electronics, healthcare, manufacturing, metals and mining. Lindes industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions. For more information about the company and its products and services, please visit (www.linde.com)(https://www.linde.com)
Afrox, a Linde company
*Shared Services Payroll Administrator*
Sandton, South Africa (req6303)
*What you will enjoy doing*
* First point of contact for HR out-of-scope services, to provide a professional administrative service for HR-related queries from employees, external parties, (Medical aid etc.), and government agencies i.e., Stats SA, DOL etc
* You will be identifying customer needs, seeking, and providing effective solutions to their queries and deliver excellent customer experience
* Have a proactive and collaborative approach, working with HR colleagues and stakeholders to ensure timely and professional delivery
* In addition you will provide direct support to employees, other HR groups and Management as part of a centralized function to handle a variety of HR-related transactions
* HtR - Administering the employee lifecycle; including but not limited to starters, changes to terms and conditions, transfers and leavers processes and various ad-hoc requests
* Inputs employee personal data into human resources information/computer system (HRIS) database and/or documents activities as requested
*What makes you great*
* You have a relevant HR/Payroll degree or diploma with 3 to 5 years related experience
* Computer literate (MS Office application, in particular) is required for this role
* Good understanding of labour laws
* Further you must have Payroll experience
* SAP HCM Payroll system experience is required as well
*Why you will love working with us*
The HR Shared Services Administrator role will provide a comprehensive support service on behalf of HR to the Business, including but not limited to Third Party Providers. The incumbent is responsible for ensuring efficient and reliable administration support relating to Payroll, HR queries around Policies, Processes & Procedures.
Afrox, a member of Linde, acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, reg
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1NDgxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243143&xid=1555_55481
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My client is seeking to employ an experienced Supervisor for their retail store based in the East Rand area. The ideal candidate must possess high energy levels, provide exceptional customer service delivery, meet, and exceed sales objective and be passionate about the retail industry.
* Provide support and assist the Store Manager in all key result areas
* To develop oneself and the team through training, knowledge and having a full understanding of key result areas with the goal of advancing
* In the absence of the Store Manager, to be responsible for all operations of the store
* To ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of all staff in the store, whilst managing within agreed budgets
* To continually raise the standard of customer service delivery in the store
* Reduce the occurrence of stock loss in the store whilst maximising on sales
* Matric
* Minimum of 1 year Retail Management experience required
* Computer literacy
* Matric
* Minimum of 1 year Retail Management experience required
* Computer literacy
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1NTEyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243130&xid=1555_55512
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*Reference: FRP002150-KK-1*
Our client in the ICT sector is looking for a Maintenance Manager to manage the Maintenance division and staff.
*You will be responsible for:*
* Monitor, control and support service delivery by following & enforcing relevant processes throughout all service delivery engagements.
* Meet contractual obligations through consistent fulfilment of client specific Service Level Agreements (SLAs).
* Ensure timeous and accurate booking of time by all productive resources.
* Management of complaints and escalations within the framework of the relevant processes.
* Remove all obstacles to customer satisfaction and / or financial performance.
* Build and maintain effective business relationships with both internal and external customers with the objective of retaining customers and maintaining high customer satisfaction levels.
* Produce & communicate service performance reports to an agreed schedule or upon request to internal and external customers.
* Attend regular service review meetings with customer & account managers as agreed with account team.
* Ensure effective assignment of team members based on skill and customer requirements.
* Coordinate knowledge sharing between team members internally and members from other JE teams to ensure continuous learning and development of team members.
* Facilitate & encourage knowledge sharing across teams.
* Participate in QMS activities to ensure compliance across all service delivery disciplines i.e.
* Project Handover to Regional Support.
* Continuous participation in technical information sessions, ensure that skills and knowledge stay up to date.
* Actively participate in knowledge sharing activities to support a culture of continuous learning and development amongst peers and colleagues.
* Work performed meets customer expectations and follows appropriate delivery methodologies.
* Ensure that if there are internal or external escalations that the escalations happen as quick as possible and with all relevant information.
* Provide feedback for the continuous improvement of processes.
* Ensure that services provided to customers meet the service levels specified in the SLAs.
* Identify opportunities to improve the efficiency and effectiveness of service delivery.
* Oversee maintenance of QC standards;
* To liaise with management to provide answers and solutions to client specific requests.
*Qualifications and Experience:*
* NQF Level 5, minimum 120 credits equates to a National Certificate or Higher Certificate e.g. National Certificate Systems Support or Higher Certificate: Information Technology
* More than 5 years extensive experience in a Technical Management position, Customer Service Management or similar Management experience in the ICT sector.
**Please note that only short-listed candidates will be contacted**
R 20000 - Monthly
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1MDkyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242973&xid=1555_55092
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*Banking*
*Role Purpose*
* To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, using advanced analytics technologies, to address business opportunities and problems and implement business strategy
*Responsibilities*
* Utilise advanced analytics technologies, build statistical model and apply advanced data modelling methodologies that inform future fit strategic decisions
* Refine and enhance advanced statistical models and data analysis to inform decision making and address business needs
* Develop and implement advanced statistical models and data analysis to optimise processes, inform strategic decisions and meet current and future business requirements, reduce risk and generate profits
* Deliver value add outputs across the analytics value chain in delivery of business strategy
* Implement localised Analytics strategy to address business needs
* Develop, encourage and nurture collaborative relationships within the company
* Develop new insights into situations and apply innovative solutions to make organisational improvements
* Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
* Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
*Additional Knowledge *
* Deep domain knowledge with regards to financial services: Credit, Pricing, Marketing, CVM, Trading etc.
* Design thinking
* Analytics Ops, Agile and SAFE concepts will assist
* Concepts such as: Exploratory data analysis, Data Science Pipeline lines
* Hands on experience using model such as: Naïve Bayes, Support Vector Machines, Classifications, Boosting Algorithms, Time Series, Feature Engineering and
* Dimensionality Reduction
* Data and Information Management topics e.g. structure, dimensions, storage
* Object-oriented programming ‘Big data modelling
* Database management
* Python, SQL, MATLAB, SAS, S-PLUS or R (used for statistical analysis)
* Monte Carlo techniques
* Machine learning
* Data mining and data modelling
* C++ (used for high-frequency trading applications)
* Scala and Spark
* C#/Java, .NET or VBA, Excel
* Mathematical skills
* Calculus (including differential, integral and stochastic)
* Linear algebra and differential equations
* Numerical linear algebra
* Probability and statistics
* Game theory
* Portfolio theory
* Equity and interest rate derivatives, including exotics
* Systematic and discretionary trading practices
* Credit-risk products
* Financial modelling
* Data visualization and dashboarding
*Please Note*: Responses will only be sent to shortlisted candidates. Should you not hear from us within 5 days, please consider your application unsuccessful.
*Qualifications *
* *Minimum
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1MjI0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243042&xid=1555_55224
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To cover all aspects of Post-Sales, understanding of (Field Event) engineering and installation standard in order to implement them in field by engaging in visual/spot commissioning of installation, matching system selection report or drawings with the actual installation scenario, start-up the systems, troubleshooting and ensuring customer satisfaction at all times.
Technical Knowledge:
* HVAC Technical knowledge is a must (both product and installation).
* Must know HVAC basics Pressure-Enthalpy chart, Psychrometric chart.
* Can do cycle analysis with manual gauge as well as using software.
* Hands-on installation and troubleshooting experience on VRF, Splits is a must.
* Quick learner to understand Clients standards and implement them on site to ensure quality installation and stable operation.
* Knowledge of electrical components and its functioning.
* Instant technical problem identifier and derive solution to rectify the issue.
* Must be able to train the contractors/installer on site and in clients academy
Brand Image and Customer Management:
* Must work closely with contractors and installers, including onsite services to ensure that the system is running perfectly.
* Must respect customer and empathize their pain point(s).
* Willing to add more to his/her work to ensure customer satisfaction.
* Administered communication skill is necessary while interacting with the customer.
Reporting:
* Updating internal system by filling in field/project information in accordance to FE process.
* Maintain commissioning and start-up reports of all sites in format and share with contractors and relevant team member(s).
* To prepare presentations for common site issues/improvement scopes and report to Team Leader.
Diploma in Engineering.
3 – 5 years of Post-Sales experience.
Microsoft Office (MS Word, Excel and PowerPoint), CAD or/and Revit is an add-on.
Required Competencies:
? Highly motivated, outgoing personality with a focus on customer satisfaction.
? Problem solver.
? Excellent communication skills with the ability to maintain happy customers.
? Honesty, integrity and ethical conduct at all times.
? Passionate and self-driven.
? Communicate effectively, both orally and in writing.
? Able to attend to customers request on a short period or no period at times.
? Walk an extra mile to ensure the work is done in the stipulated time.
Basic + Benifits
Medical AID
provident fund
Insurance
Diploma in Engineering.
3 – 5 years of Post-Sales experience.
Microsoft Office (MS Word, Excel and PowerPoint), CAD or/and Revit is an add-on.
Required Competencies:
? Highly motivated, outgoing personality with a focus on customer satisfaction.
? Problem solver.
? Excellent communication skills with the ability to maintain happy customers.
? Honesty, integrity and ethical conduct at all times.
? Passionate and self-driven.
? Communicate effectively, both orally and in writing.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1MTU1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243010&xid=1555_55155
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Workshop Foreman (Automotive) - Johannesburg South - Gauteng.Our client is looking for a Workshop Foreman to join their Service Department. The main purpose will be to provide effective technical support to staff and ensuring excellent customer service is provided.Requirements: Grade 12 Qualified Motor Vehicle TechnicianTertiary education in management would be beneficialMust have 8 years experience Responsibilities: Manage and grow workshop staff Maintain the workshop productivity standards and the workshop throughout Must set clear objectives and visions in advance Ensure high quality customer service is met Communicate with staff, parts department, and other departments effectively Encourage and motivate staff Implement and monitor compliance with policies and proceduresSalary: Negotiable depending on experience and qualifications APPLY ONLINE NOW at www.sydsenrecruit.com FOLLOW OUR PAGE ON FACEBOOK, INSTAGRAM, AND LINKEDIN SYDSEN RECRUIT - THE NEXT LEVEL OF EMPLOYMENT.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzE2NTczX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242738&xid=1320_16573
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Are you looking for a new opportunity in a world class technology environment? If so, a German Manufacturing business based in Midrand is looking for a Senior Java Developer to join their dynamic team.This role requires someone who will be responsible for development and maintenance on platform/application. Receiving incidents and analyzing issues from customers.If you are a Java Developer looking to work with cutting edge technologies on new projects then please be in touch.Requirements 7+ years commercial coding experienceJAVA EEJavaRESTful servicesSQLOracleJenkinsContinuous IntegrationDevOpsAgile EnvironmentJiraReference Number for this position is GZ53100 which is a long term contract position rotating between Midrand, Menlyn, Rosslyn and working from home offering a rate of R700 to R850 per hour negotiable on experience and ability.The time for change is NOW! e-Merge IT recruitment are specialist niche recruiters with a wide range of positions available. We offer researched positions with top companies to strong technical candidates.Email Garth on garth@e-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities.Check out our website www.e-merge.co.za for more positions that might be right for you!Do you have a friend who is a technology specialist? We pay BIG CASH to you if we place a friend that you sent us!“If you haven’t heard from e-Merge IT within 2 weeks of your application, please consider it unsuccessful for this position”
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzEzODUxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1214250&xid=1320_13851
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Qualification and Experience: 3 Years IT related degree Postgraduate qualification (advantageous) 5-10 years of experience and understanding in designing and developing data warehouses according to the Kimball methodology. Experience within Retail, Financial Services, and Logistics environments. Design and development of ETL processes.SQL development experience, preferably SAS data studio and AWS experienceThe ability to ingest/output CSV, JSON, other flat-file types, and any related data sources.Proficient in Python or R or willingness to learn. Key Performance: Systematic solution design of the ETL and data pipeline in line with business user specificationsDevelop and implement ETL pipelines aligned to the approved solution designEnsure data governance and data quality assurance standards are upheldDeal with customers in a customer-centric mannerEffective Self-Management and TeamworkTO APPLY: Only if you do meet the minimum job requirements and experience as mentioned above, you may submit a detailed updated CV. Please Apply Online and complete your registration on Ditto Hire (our application tracking system) to enable and protect you as a candidate to accept the new POPIA terms and conditions. This will then create your permanent profile with which you can apply for all jobs as advertised by AJ PERSONNEL. However, you may remove your profile from AJ PERSONNEL when you are no longer in the job market. AJ Personnel is fully POPIA Compliant. Please take note that the applicants who do not adhere to the above criteria will not be considered for the respective position. Note our clients may expire jobs at their own discretion. AJ PERSONNEL will only respond to shortlisted candidates. If you have not received a response within two (2) weeks from applying, your application was most likely unsuccessful. In accordance with our Employment Equity goals and plan, preference will be given to suitable applicants from designated groups as defined in the Employment Equity Act 55 of 1998 and subsequent amendments thereto
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU4NDg1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213717&xid=1108_58485
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The incumbent will be responsible and accountable for assessing, reviewing, and managing Capital Disability, Dread Disease and Income Disability Claims and other claims which need a medical assessment component. The person will need to ensure that the standards of decisions taken is equitable and made in accordance with the principles and philosophy of the Company. The incumbent will need to ensure that service level agreements are adhered to and that claims are assessed and reviewed to the clients satisfaction.KEY OUTPUTSResponsible and accountable for disability and dread disease claimsAssess all disability and dread disease claimsLiaise with the relevant role players for claims needing active managementMaintain the competence within the Company to ensure that disability claims issued are dealt with efficiently, service level agreements with internal and external clients are met and quality control is adhered to according to the audit requirements.Meet regularly as requested with brokers and their clients to discuss relevant claims issues and resolve any outstanding queriesEnsure that good knowledge of policies, terms and conditions and their application is maintained. Ensure claim standards are met relative to policy wording, market practice and the Company practiceAssist with processes not within portfolio when requiredQUALIFICATION AND EXPERIENCEMatricMedically aligned degree is preferable e.g. Occupational Therapy, PhysiotherapistPreferably with claims assessing experience in Group Risk as a claims environment with exposure to Income Disability Claims (PHI) Capital Disability and Dread Disease Claims or clinical experiencePERSONAL ATTRIBUTESIntegrityAssertiveCustomer CentricityAbility to maintain confidentialityAbility to work under pressurePatience and empathyAccuracyAbility to work independentlySKILLSClinical experience essential - corporate group life would be an advantageExcellent Knowledge of Microsoft OfficeExcellent Telephonic skillsExcellent interpersonal skillsGood written and verbal communication
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzczOTE0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188311&xid=1109_73914
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Key Responsibilities Manage project planLead functional and interface design workshop Prepare WMS Functional FlowPrepare interface specification with mappingsPrepare specification for reportsPerform WMS configuration inConduct key user trainingPerform integration testingSupport user acceptance testPrepare test scenariosPerform data migration for existing customer migrating to the WMSProvide onsite support for Go-liveTroubleshoot production issues Key Activities Assess customers needs in respect of their operational processes while respecting the guideline of Supply Chain & Logistics Dept.Assist the Logistics MOAD in collecting the relevant information to define the solution.Ensure that business requirements collected by the MOADs are included in the solution with the support of the Corp MIS AMOA & editor consultants and that they are integrated seamlessly into the solution.In case enhancements/evolutions of the solution are necessary, document functional specifications and transfer to the Supply Chain AMOA of Corporate MIS & Corp. Supply Chain Dept. for review and validation.Ensure the solution defined is in adequacy with the corporate defined best practices and in line with the Corp. MIS applicative architecture.Challenge/Suggests reasonable workaround solutions whenever possible and write down the functional specifications of the specific solutions accepted by the project committee.Responsible to deliver the Operational Flow documentSupport the Domain MOAD all over the project, making the functional follow up of the system configuration, user acceptance tests and go live preparation.Responsible of the configuration of the solutionRealize unitary testsDevelop client/project specific labelsDevelop client/project specific reports and documents based on Cognos SCI productSupport MOAD during the UAT phaseIn case of EDI implementation with customers: Document functional specifications, operational and project constraints and coordinate with the Project Manager appointed by the Supply Chain AMOA of Corporate MIS (answer to business/operational question questions, participate in the design).Organize follow up with the Supply Chain AMOA of Corporate MIS during project phase (until delivery to production and stabilization of the solution).Complete test scenarios them with all necessary functional tests (practical scenarios).During the user acceptance phase (UAT), run test scenarios and validate the solution.Communicate on project advancement in term of planning and raise alerts if necessary. Training / Support Provide trainings where and when required within his parameterFormalise the various levels of support on Supply Chain & Logistics Solutions to internal users for each service offeredMonitor to ensure the Support Engineer maintains the needed level of support to the end usersSupport the e
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzczOTM4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188321&xid=1109_73938
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Responsible for: Management of factory & manufacturingTechnical support & assistanceDesign & testing of new products KEY PERFORMANCE AREAS: Strong phone and communication skillsGood technical, mechanical, electrical knowledgeOrganizedStrong IT, Computer & technical skills, need to be able to setup networks, fix computers, diagnose technical issues etc SKILLS/COMPETENCIES REQUIRED: Attention to detail.Customer Service Focussed.Ability to work on ones own.Good speech and vocabulary.Speak Afrikaans & EnglishDrivers Licence + car
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0MDY0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188356&xid=1109_74064
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Employer DescriptionA Trendy and Up-Market Restaurant, situated in Randburg.Job DescriptionYou will be responsible for the following: Opening and closing procedures, Staff rosters, Staff training, Daily section checks to ensure all departments are compliant with health and safety protocols, daily stock take, receiving and ordering of stock, Cost control, Input of stock into POS systems, Strong customer relation skills, Tend to disciplinary matters when needed, Quality control at the pass during service, Good knowledge of Portuguese Cuisine, Good spirited, Go getter all round stand in when the General Manager is not in, Have the ability to jump in and help in all areas from Grill to Sculler, hands on at all times, Quick thinker who knows how to diffuse a panic by creating order in a humble manner.QualificationsMatricDiploma in Hospitality Management (Not essential but advantageous)SkillsMinimum 5 years in a Senior Management Role. Ability to handle up to 150 guests in a seating. Microsoft office savvy. Excellent know how on POS systems(Front office and Back office) Take initiative at all times.Salary / PackageNegotiable
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0MDI1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188345&xid=1109_74025
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Job Function: Manage project planLead functional and interface design workshop Prepare WMS Functional FlowPrepare interface specification with mappingsPrepare specification for reportsPerform configuration in WMS (Warehouse Management System)Conduct key user trainingPerform integration testingSupport user acceptance testPrepare test scenariosPerform data migration for existing customer migrating to WMSProvide onsite support for Go-liveTroubleshoot production issues Key Activities Assess customers needs in respect of their operational processes while respecting the guideline of Supply Chain & Logistics Dept.Assist the Logistics MOAD in collecting the relevant information to define the solution.Ensure that business requirements collected by the MOADs are included in the solution with the support of the Corp MIS AMOA & editor consultants and that they are integrated seamlessly into the solution.In case enhancements/evolutions of the solution are necessary, document functional specifications and transfer to the Supply Chain AMOA of Corporate MIS & Corp. Supply Chain Dept. for review and validation.Ensure the solution defined is in adequacy with the corporate defined best practices and in line with the Corp. MIS applicative architecture.Challenge/Suggests reasonable workaround solutions whenever possible and write down the functional specifications of the specific solutions accepted by the project committee.Responsible to deliver the Operational Flow documentSupport the Domain MOAD all over the project, making the functional follow up of the system configuration, user acceptance tests and go live preparation.Responsible of the configuration of the solutionRealize unitary testsDevelop client/project specific labelsDevelop client/project specific reports and document based on Cognos SCI productSupport MOAD during the UAT phaseIn case of EDI implementation with customers: Document functional specifications, operational and project constraints and coordinate with the Project Manager appointed by the Supply Chain AMOA of Corporate MIS (answer to business/operational question questions, participate in the design).Organize follow up with the Supply Chain AMOA of Corporate MIS during project phase (until delivery to production and stabilization of the solution).Complete test scenarios them with all necessary functional tests (practical scenarios).During the user acceptance phase (UAT), run test scenarios and validate the solution.Communicate on project advancement in term of planning and raise alerts if necessary.Training / Support Provide training where and when required within his parameterFormalise the various levels of support on Supply Chain & Logistics Solutions to internal users for each service offeredMonitor to ensure the Support Engineer maintains the needed level of support to the end userContinuou
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzczOTM5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188221&xid=1109_73939
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We are searching for a new assistant manager to join our team who is interested in helping to hire and train other team members. You will also assist in making sure the team adheres to company policies, resolving customer complaints, leading the team, and organizing the team schedule.To be a great fit for this role you should have a consistent work history and previous experience as a senior staff member or as an assistant manager. A passion for customer service and team mentoring is also a plus.Assistant Manager Responsibilities:Ensuring company policies are followed.Optimizing profits by controlling costs.Hiring, training and developing new employees.Resolving customer issues to their overall satisfaction.Maintaining an overall management style that follows company best practices.Providing leadership and direction to all employees.Ensuring product quality and availability.Preparing and presenting employee reviews.Working closely with the store manager to lead staff.Overseeing retail inventory.Assisting customers whenever necessary.Organizing employee schedule.Ensuring that health, safety, and security rules are followed.Taking disciplinary action when necessary.Ensuring a consistent standard of customer service.Motivating employees and ensuring a focus on the mission.Maintaining merchandise and a visual plan.Maintaining stores to standards, including stocking and cleaning.Completing tasks assigned by the general manager accurately and efficiently.Supporting store manager as needed.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzczODIzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188219&xid=1109_73823
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We require a presentable and professional Driver with a valid Code 10 drivers license. The position requires you to work Monday to Friday and alternating Saturdays. Duties include: Performing deliveries in Gauteng and surrounding areas Assisting in the Dispatch area with general tasks Cleaning of vehicles Daily vehicle inspection Assisting with ad-hoc duties as required Candidate Requirements Requirements: Valid Code 10 license - Required Professional and courteous Well-groomed, presentable and an ambassador for the company Reliable and punctual Be of Sober habits Communicate fluent and efficiently in English Exceptional customer service Experience doing deliveries and the related administrative procedures Excellent working environment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0MDU3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188086&xid=1109_74057
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Responsibilities:- Oversee and manage the day-to-day operations of the warehouse to ensure efficient and effective processes.- Supervise and lead a team of warehouse staff, providing guidance, training, and performance feedback.- Coordinate and monitor inventory management, including receiving, storage, and distribution of goods.- Implement and enforce warehouse safety procedures to maintain a safe working environment.- Optimize warehouse layout and workflow to improve efficiency and maximize storage capacity.- Liaise with suppliers, logistics partners, and other stakeholders to ensure timely delivery of goods.- Manage office operations, including facilities maintenance, supplies procurement, and vendor relationships.- Coordinate with other departments, such as sales, fulfillment, purchasing, receiving, returns, Listing, and customer service, to fulfill orders and address any issues.- Prepare regular reports on warehouse and office activities, including inventory levels, productivity, and operational performance.- Implement and maintain inventory control systems to track stock levels, conduct regular audits, and minimize discrepancies.- Monitor and control operating expenses within the warehouse and office budget.- Stay updated on industry best practices and technological advancements to improve warehouse and office processes.Qualifications and Skills:- Diploma or Bachelor's degree in Business Administration, Supply Chain Management, or a related field.- Minimum of 2 years of experience in warehouse management and office operations, preferably in the retail industry.- Strong knowledge of warehouse and inventory management principles and best practices.- Proficiency in using warehouse management systems (WMS) and office productivity tools.- Excellent leadership and team management skills, with the ability to motivate and engage staff.- Strong problem-solving abilities and the capacity to make sound decisions in a fast-paced environment.- Excellent communication and interpersonal skills to collaborate with internal teams and external stakeholders.- Strong attention to detail and organizational skills to manage multiple tasks and prioritize effectively.- Knowledge of health and safety regulations and compliance in a warehouse setting.- Ability to adapt to changing priorities and work under pressure to meet deadlines.- Experience with lean management principles or continuous improvement initiatives is a plus.If you meet the above qualifications and are looking for a challenging opportunity to contribute to our retail industry operations, we invite you to apply for the Warehouse Supervisor position. To apply, please submit your updated resume and a cover letter highlighting your relevant experience and qualifications to hr@gadgetboss.co.zaWe appreciate all applicants for their interest. However, only those selected for an interview will be contacted.Pay: R6 000,00 - R8 000,00 per month
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Overview:
Our client caters to a wide spectrum of clients spanning government, medical, recreational, hospitality, and corporate sectors. Their commitment to excellence is reflected in their seamless online platform, ensuring convenient access to a comprehensive range of our clients products and services.
Job Purpose:
As an Internal Business to Business (B2B) Sales Consultant, your primary role is to drive revenue growth by effectively promoting and selling our products and services to other businesses. You will be responsible for developing and maintaining strong relationships with prospective and existing B2B clients, understanding their needs, and offering tailored solutions that align with their business objectives.
Responsibilities:
• Selling skills and people skills Basic admin
• Product skills and knowledge
• Build customer base and maintain good relations with clients
• Focus on specific market areas
• Closing sales, quoting and surveys
• Sales driven and ability to reach set targets
Requirements:
• 5 years sales experience, preferably in the Hygiene or Medical supply industry would be an advantage
• Valid Drivers License
• Grade 12
• Tertiary qualification in Sales or Marketing would be an advantage
• High Energy Drive
• Target Driven
• Based in Sandton
• Extremely well groomed and well spoken
• Able to sell in Sandton Hub, dealing with Blue ship clients
Hours: Will be from 8:00 to 16:30,no flexi arrangements
Salary: CTC of R25k,providentd fund,100-120% commission on sales achieved with a target of R21k per month, quarterly and annual sales incentives
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202665 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za.Job Reference #: 202665
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Swedish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Swedish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hour...Job Reference #: 202528
2d
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