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Join our dynamic tax team and take your career to the next
level! We are seeking a dedicated Tax Administrator who will report directly to
the Tax Team Manager and provide a wide range of tax services to both external
and internal clients.Key Responsibilities:
• Complete Individual, Corporate, and Trust Income Tax Returns.
• File Provisional Income Tax Returns biannually within the stipulated deadlines.
• Ensure all clients adhere to Tax Compliance.
• Handle reconciliations and additional returns/queries such as Income Tax
Audits, Dividend Withholding Tax (DWT) returns, and Donations Tax returns.
• Compile Notices of Objection (NOO) and Notice of Appeal (NOA).
• Prepare responses for Tax Audits on behalf of clients as required.
• Secure Tax Compliance to obtain Tax Clearance Certificates, including
certificates for foreign investments.
• Offer expert tax advice to clients.
• Process applications for Waiver of Interest and Penalties.
• Assist with Tax Compromises and Deferments in collaboration with Finsolve
External Associates.
• Negotiate and arrange repayment plans with the South African Revenue Service
(SARS) for clients.
• Maintain internal controls and ensure timely invoicing of all tax-related work
as per company policy.
• Provide tax insights for the Annual Financial Statements (AFS) prepared by the
internal AFS team.
• Participate in at least 20 hours per annum of Continuing Professional
Development (CPD) training in tax and related fields.
• Optionally, present tax training sessions to clients on behalf of our
associated training company, Bizfacility.Salary & Benefits:
• A competitive salary range of R23,000 - R26,000 per month, commensurate with
experience.
• Ample opportunities for professional growth and development in the tax sector.If you have a passion for tax and are looking for a
challenging role with significant potential for advancement, we would love to
hear from you. Send your CV to galanies@finsolve.co.za
and become an integral part of our tax team!
1mo
Durbanville
Results for internal audit in Jobs in South Africa
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Responsibilities:- Oversee and manage the day-to-day operations of the warehouse to ensure efficient and effective processes.- Supervise and lead a team of warehouse staff, providing guidance, training, and performance feedback.- Coordinate and monitor inventory management, including receiving, storage, and distribution of goods.- Implement and enforce warehouse safety procedures to maintain a safe working environment.- Optimize warehouse layout and workflow to improve efficiency and maximize storage capacity.- Liaise with suppliers, logistics partners, and other stakeholders to ensure timely delivery of goods.- Manage office operations, including facilities maintenance, supplies procurement, and vendor relationships.- Coordinate with other departments, such as sales, fulfillment, purchasing, receiving, returns, Listing, and customer service, to fulfill orders and address any issues.- Prepare regular reports on warehouse and office activities, including inventory levels, productivity, and operational performance.- Implement and maintain inventory control systems to track stock levels, conduct regular audits, and minimize discrepancies.- Monitor and control operating expenses within the warehouse and office budget.- Stay updated on industry best practices and technological advancements to improve warehouse and office processes.Qualifications and Skills:- Diploma or Bachelor's degree in Business Administration, Supply Chain Management, or a related field.- Minimum of 2 years of experience in warehouse management and office operations, preferably in the retail industry.- Strong knowledge of warehouse and inventory management principles and best practices.- Proficiency in using warehouse management systems (WMS) and office productivity tools.- Excellent leadership and team management skills, with the ability to motivate and engage staff.- Strong problem-solving abilities and the capacity to make sound decisions in a fast-paced environment.- Excellent communication and interpersonal skills to collaborate with internal teams and external stakeholders.- Strong attention to detail and organizational skills to manage multiple tasks and prioritize effectively.- Knowledge of health and safety regulations and compliance in a warehouse setting.- Ability to adapt to changing priorities and work under pressure to meet deadlines.- Experience with lean management principles or continuous improvement initiatives is a plus.If you meet the above qualifications and are looking for a challenging opportunity to contribute to our retail industry operations, we invite you to apply for the Warehouse Supervisor position. To apply, please submit your updated resume and a cover letter highlighting your relevant experience and qualifications to hr@gadgetboss.co.zaWe appreciate all applicants for their interest. However, only those selected for an interview will be contacted.Pay: R6 000,00 - R8 000,00 per month
13h
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A vacancy exists
for a Theatre Billings Clerk, reporting to the Pharmacy
Manager and indirectly to the Theatre Unit Manager. the successful incumbent will be required to
assist with billings in other departments, including final billing.
Critical
Outputs
·
Count stock including high valued
stock and document in the theatre stock book – in the absence of theatre stock
controller.
·
Assist with cycle counts, and stock
Takes within the theatre on a regular basis as planned by theatre manager and
pharmacy.
·
In the absence of the theatre stock
controller, check and sign for all incoming stock for correct quantity, correct
stock item and correct cost according to billed to patient.
·
Even though it is
the primary function of the theatre stock controller - Understand the use of
the theatre movement and amendment reports and assist in reducing amendments.
Reconcile the schedule drug
books and make sure this is charged on a daily basis –any discrepancies
must be reported to the theatre manager.Manage stock loss in the
theatre by monitoring items that are not limited to: High value items.Assist with hospital audits
pertaining to the departmental needs.
·
Ensure
charge sheets are kept up to date and changes to be communicated to Pharmacy
Manager.
·
Take appropriate action through
discussions with Unit Manager in improving any process that will allow the
improvement to workflow, reduction of cost and/or improvement to quality,
service, and productivity.
Requirements
Grade 12
(Matric) At least 2 years’ experience
in billing and stock management in a private theatre healthcare settingComputer literate – must be
accurate and pay attention to detailAbility to engage various
stakeholders and must be able to deliver exceptional customer serviceCustomer-oriented with exceptional interpersonal
skillsOrganised, able to multitask and work well under
pressureParticipative and able to work as part of the team.
·
Understanding
of the SAP.
·
Understand
and interpretation the FFS & NHN Tariff Structure
·
Promotion
of a harmonious team effort within department.
·
Maintaining
effective relationships with all internal and external customers,
·
Maintains
patient confidentiality at all times
·
Customer
service excellence
Closing date
Interested
candidates who meet the minimum requirements are invited to apply by forwarding
a comprehensive CV by close of business on 02nd
of May 2024 Recruitment@edengph.co.za
Eden Gardens
Private Hospital is an equal opportunity employer; external candidates will
also be considered. Only shortlisted candidates will be contacted, should you not receive any
communication after 2 weeks of closing date kindly consider your application
as unsuccessful.
14h
1
Basic Function
End-to-end ownership for managing technology operations in a hybrid operating environment, address support challenges and be the escalation point for issues in network, system and voice environment.Partner with business and clients for all new RFP/RFI and enable effective and timely onboarding of new clients.Effective partnership with global teams and drive efficiency and adoption of enterprise capabilities.Responsible for identifying areas of improvement and implement service improvement initiatives.Efficient service delivery of multiple client relationships in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per contractManage Customer Relationship and act as a first Point of Contact for any Process / Functional Escalations.
Essential Functions
Supplier Management – Manage business relationships with external partners and participate in regular supplier reviews.Effectively manage all Internal, external, client and statutory audits.Client Portfolio Management – End of End documentation / reporting ready & up-to-date for any business requirement.Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
Education Requirements
Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.
Work Experience Requirements
Minimum 16 – 18 years in managing technology operations for a large organization in outsourcing environment.Willingness to work in a 24 x 7 environment.
Availability
To start ASAP
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTgwMzc0MjI5P3NvdXJjZT1ndW10cmVl&jid=1173189&xid=2180374229
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Basic Function
This role is primarily responsible for monitoring, assessing, and developing the channels of hiring, and hiring the right kind of people in the Organization through the. To ensure:
Smooth Functioning of the various channels of Recruitment
To mentor the Executives, in respective Teams
Essential Functions
Ensure that the process transactions are processed as per policy / proceduresEnsure that the assigned targets are met in accordance with SLA and Internal standardsEnsure that the quality of transaction is in compliance with predefined parameters as defined by Process ExcellenceEnsure adherence to established attendance schedulesEnsure adherence to Company Policies and Procedures
The performance parameters include the following:
Development and management of New and Existing vendorsCost effectiveness of hiring through that channelQuality parametersCompliance adherence in process and auditsNumber of defects made against the Offers rolled outAttain consistency in time to hire of candidatesOffer to Joining Ratio
Primary Internal Interactions
Team for the purpose of coordinationManager for escalations, unresolved issues, appraisals and reviewsSAVP / VP for solving the issues unsolved by the immediate supervisorOperations and Support hiring managers – for the purpose of Recruiting candidates for their processes and for calibration purposesFinance and Commercial departments for settling vendorCustomer Experience Analysts and Trainers for the purpose of Voice Capability assessments
Primary External Interactions
Vendors for:
Hiring candidates, Lining up candidates for interviews and also assessing their performanceGiving AdvertisementsPreparing promotion material
Skills
Process Specific Skills
- Interviewing skills
- Feedback skills
Soft skills (Minimum)
- Excellent Communication skills – written and oral
- Should be confident and willing to work in shifts and travel
Should display sufficient flexibility and urgency to handle pressure in a cross- cultural environment
- Computer proficiency – MS Office
- Team handling skill
- Should be able to take decisions in all kind of situations
- Orientation towards data and MIS
Soft Skills (Desired)
- Self starter
- Good Listening skills
- Dependable
- Matured to carry out assessments
Education Requirements
Matric (Passed)Appropriate Tertiary Qual...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTY0NjQzODUwP3NvdXJjZT1ndW10cmVl&jid=377549&xid=3564643850
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Responsible for ensuring smooth functioning of Quality Compliance, driving compliance and process improvement initiatives in the allocated business processesEnsure timely incubation of QCAs in allocated processes and ensuring that QC deliverables (monitoring, feedback, production, reporting) targets are metManages/Leads innovation/PE projectsAssist in set up of Quality Compliance function for business processes in coordination with Operations and/or Migrations TeamTimely and accurate reporting of the internal rating on the SLA parameters; timely and accurate reporting of quality performanceConduct regular Gage R & R / calibrations sessions internally and/or with clientsPerform ongoing reviews to ensure compliance to QSD and facilitate in changes in QC proceduresDrive compliance in business processes to internal standards and third-party certification standards by providing support to Operations in closure of audit findingsTrain / mentor QCAs on quality tools and conceptsSupport Six Sigma ProjectsSupport baseline activityResponsible for making and presenting MBR slides from Quality Excellence perspective
Competencies Required
Fosters a spirit of collaboration and team workContent DevelopmentNetworking & InfluencingBasic Statistical AnalyticsOperational planning and Process managementKnowledgeHas a bias for action. Superior ImplementationResolves Conflicts ConstructivelyFeedbackCommunicationConformance with Policies/CompliancesProcess Mapping and DocumentationAbility to Work IndependentlyMonitoring and reviewingProblem Solving
Preferred Skillset
Exceptional listening and analytical skillsExcellent oral, written and interpersonal communication skillsIntermediate level of knowledge in MS-OfficeWork accurately and with an eye for details
Requirements
2 years Leadership experience4+ years of experience as a Quality AnalystPreferably BPO experienceA Bachelors/College Degree any field is an advantage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjk3OTY1Njk1P3NvdXJjZT1ndW10cmVl&jid=370512&xid=1297965695
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We Urgently in need of a Senior Assistant Vice President for IT Operations
Basic Function:
End to end ownership for managing technology operations in a hybrid operating environment, address support challenges and be the escalation point for issues in network, system and voice environment.Partner with business and clients for all new RFP/RFI and enable effective and timely onboarding of new clients.Effective partnership with global teams and drive efficiency and adoption of enterprise capabilities.RespResponsible for identifying areas of improvement and implement service improvement initiatives.Efficient service delivery of multiple client relationships in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per contractManage Customer Relationship and act as a first Point of Contact for any Process / Functional Escalations.
Essential Functions
Supplier Management – Manage business relationships with external partners and participate in regular supplier reviews.Effectively manage all Internal ,external , client and statutory audits.Client Portfolio Management – End of End documentation / reporting ready & up-to-date for any business requirement.Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
Primary Internal Interactions
Business OperationsAll Technology Sub-Functions.EXL Internal / External Audit Teams.
Primary External Interactions
Client Teams – especially Client Technology Teams.External Vendors – Primarily for Service Desk Management.
Education Requirements
Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.
Work Experience Requirements
Minimum 16 – 18 years in managing technology operations for a large organization in outsourcing environment.Willingness to work in a 24 x 7 environment.
Contact Person
James Knoll
james@abcworldwide.com
Business WhatsApp
074 644 4500
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODQ3NjQ5NjMyP3NvdXJjZT1ndW10cmVl&jid=1315933&xid=2847649632
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POSITION SUMMARY
The DGM is the overall in charge of the Call Centre Operations that support the internal and external clients on a day-to-day basis. The DGM is the first Line management. Directly responsible for 400-1000 FTE’S depending on process requirements. Responsible for ensuring the highest level of service for our clients; promoting development, growth and providing leadership that promotes and encourages teamwork. Responsible to manage all the business function in association with all Internal and External stakeholders.
Meet customers’ expectations by planning and implementing call centre strategies and operations, improving systems and processes and Managing Call Centre staffs.
Experience preferably in Inbound & Outbound onshoring operations.
DUTIES & RESPONSIBILITIES
Determines call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviewsDevelops call centre systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementationsMaintains and improves call centre operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgradesAccomplishes call centre human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Meets call centre financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actionsPrepares call centre performance reports by collecting, analysing, and summarizing data and trendsMaintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgradesMaintains professional and technical knowledge by tracking emerging trends in call centre operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional soci...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjM1MzQyNzY3P3NvdXJjZT1ndW10cmVl&jid=1163879&xid=2635342767
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We are seeking to employ an excellent International BPO/Call Centre Team Manager / Assistant Manager/Team Leader
Basic Function
Drive overall performance and manage International Insurance voice processes.Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines.Produce reports to gauge process performance and lead process meetings / calls.In addition to call service levels, customer satisfaction and voice quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable.
Role / Responsibility
Manage teamsEnsure customer satisfaction and productivityMeet targetsMotivate team membersManage complaintsMonitor call transactionsProvide coaching and feedback to team membersAssist new hiresClient Interaction, where requiredEnsure compliance with internal policies and procedures, external regulations and information security standardsCollect and provide data for auditsEffectively management of workload
Competencies & Skills
Knowledge of the function, process and systemsCoaching and Feedback abilityExcellent communication skillsEffective operations managementPrevious experience in a similar environment is preferred
Values & Behaviour
Customer Service OrientationQuality OrientationEmpathy for effective on the job coaching and feedback
Work Experience Requirements
Minimum 12 months experience as TL, Team Manager, Assistant Manager in at an International Call Centre
Education Requirements
Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education.
Additional Requirements
Open to work US or UK hoursCannot have any criminal recordNo bad debt (accounts in arears/ under debt review)
If you are interested
Please share your CV with James Knoll
James@abcworldwide.com
Send CV along with current salary, expected salary and notice period
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzk5NTYwMDk0P3NvdXJjZT1ndW10cmVl&jid=1484496&xid=3799560094
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JOB DESCRIPTION
An opportunity exists for a Compliance Manager (Sub-Saharan Africa Region). The purpose of the role is to provide compliance and organizational advice to management and associates on compliance topics.
Duties may include but are not limited to:
Advice and Expertise
Provide compliance and organizational advice to management and associates on compliance topics;Understand, and keep abreast of changes to, relevant local laws and regulations;Implement local policies, guidelines, and procedures;Cooperate and liaise with government authorities and where necessary, instruct and manage external legal counsel.
Compliance Risk Management
Identify and analyse compliance risks, with a focus on anti-corruption and anti-bribery, as well as carrying out measures to monitor and mitigate risks, for example third-party due diligence, risk assessments and audits;Support local management to define/promote compliance goals on anti-corruption and compliance culture;Support further development of the compliance management system.
Training/Communication
Design and conduct trainings on compliance topics;Design and implement programs and initiatives to ensure awareness of compliance organization and topics, both internally and externally;Ensure effective communication of compliance topics in general
Monitoring and Control
Review and monitor the compliance management system to ensure it meets the requirements under local laws;Conduct and assist in compliance investigations, including recommending appropriate sanctions, disciplinary measures, or other consequences, and, if necessary, implementation of sanctions and measures;Monitor and review effectiveness of compliance program
General
Undertake duties as and when assigned by Regional Head of Corporate Compliance
MINIMUM REQUIREMENTS
7+ years of experience in ethics and compliance, legal, risk management/mitigation, internal audit, or other similar governance areas preferably in a multi-national company;Sound knowledge of and experience in the relevant regulations and laws, particularly relating to anti-corruption and anti-bribery;Supervisory experience preferred;Solid time management and organizational skills;Ability to work under pressure and to manage multiple tasks in a dynamic corporate environment;Excellent interpersonal and communication skills (fluent in English), with ability to communicate professionally with all levels within the organization;https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzY5ODI0NTk3P3NvdXJjZT1ndW10cmVl&jid=1240006&xid=3369824597
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DUTIES & RESPONSIBILITIES
Plan working time in accordance with the requirements of the audit schedulePrepare personal audit working documents in accordance with instructions from the audit team leader and the internal requirements of the companyDuring the on-site audit:Arrive promptly on time for the auditCollect objective evidence by means of review of documentation, interviews with auditees, observation of auditees as they carry out their duties, and (if applicable) examining the outputs of auditees’ activities; recording this evidence in “Audit Notes”Assist the audit team leader with the classification of audit findings and preparation of reportsAs necessary, support the audit team leader during meetings with the audit customerPromote a positive professional image, including the wearing of PPE as required by the customerRespond to customer questions relevant to the audit and certification processesInform the Certification Manager of customer complaints, and raising these on the CAPA systemAttend staff meetings, auditor experience exchanges, customer focus days, and training sessions, as required by the Business Stream Manager and/or the Certification ManagerTake responsibility for maintaining his/her appointment as an auditor by:Attending at least one auditor experience exchange a yearProper time managementEnsuring that auditing work is monitored by a competent auditor as required, and at least once every three years; studying and learning from the monitoring results; taking any corrective action necessary to improve skills and knowledgeEnsuring participation in a minimum of two external audits within the appointment period (3 years)Maintaining knowledge of latest information on material technology best practise through Continual Personal Development (CPD) training exchangesMaintaining CP- SG/PV registration where necessary to support the RBI TeamImplement and adhere to the company’s South African Group management system requirements
Single Assignments
Beside the above listed job duties, special assignments have to be carried out based on the instructions of the direct superior. Those special assignments are usually connected to above listed activities or those assignments are a result of company policy.
COMPETENCIES
Good command of the English languageBudget management, milestone trackingStrong communication skills, strong collaborative skillsComfortable with PowerPointStrong knowledge and understanding audit principles, procedures and methodsStrong analytical and problem-solving skillsAttention to detail
...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjE1MDYwNTIzP3NvdXJjZT1ndW10cmVl&jid=370504&xid=1615060523
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We are looking for an excellent IT Service Delivery Manager for George Western Cape location
Essential Functions
IT Operations:
· Driving incident & situation management for all Sev1 & Sev2 incidents
· Follows established operating policies to mitigate risk and ensures business availability
· Engage and collaborate with the Global geographies team and manage communication, escalations, provide support, drive central initiatives
IT Governance:
· IT governance and effectiveness to be measured on weekly, monthly & quarterly basis
· Compliance assurance - support audit activities along with risk identification & management. Vulnerability management.
IT Transition Management:
· IT client transition management
· Client account & portfolio management
· Program management
· Stakeholder management
· Client communications around Technology
· Understand technology availability metrics and share insights
Information Security:
· Ensure compliance to client contractual obligations on InfoSec & Regulatory controls/certifications
· Audit & Risk Management
· Manage IT governance with client and all business stakeholders
Primary Internal Interactions
Business OperationsAll Technology Sub-Functions.Internal / External Audit Teams.
Primary External Interactions
· Client Teams – especially Client Technology Teams.
· External Vendors – Primarily for Service Desk Management.
Organizational Relationships
Reports To: VP – Technology Operations Supervises: AVP and Below
Technical Skills
· Good understanding of Networking, Systems, Voice and business applications.
· An industry recognized certification like ITIL / ITSM is an advantage.
Process Specific Skills
· Ability to interface and communicate at all levels within the company and Client organizations.
· Understanding of Enterprise Business Processes, IT Process, Service Delivery is vital.
· Working knowledge of MS office, MS Project and Visio.
Soft skills (Desired)
Good presentation and interpersonal skills.Excellent problem-solving skills in a cross functional environment
Soft Skills (Minimum)
· Strong verbal and written communication skills
· Strong customer service orientation ability to connect with global customers and work with Global teams.
· Goo...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjA4NjI4Mjk/c291cmNlPWd1bXRyZWU=&jid=1508289&xid=420862829
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Our Client, an auditing and business advisory firm, aims to provide both corporate and individual clients with the advice, information and support they require to manage and grow their own businesses. In addition, they ensure compliance with the many laws that govern South African industry. They are recruiting for an experienced Tax Consultant to join their team
Job Purpose:
The successful candidate would be responsible for managing a diverse portfolio of clients (including individuals, corporate entities, and trusts). The candidate would be required to liaise directly with clients and is expected to be capable of working with limited supervision from senior management.
Responsibilities:
• Draft Tax Calculations and Income Tax returns Mainly for individuals and deceased estates, but at times it may be necessary to prepare tax returns for Trusts and Corporates
• Preparation and submission of provisional tax calculations for individuals, companies, and trusts
• Send requests to clients for information necessary for the completion of various tax returns
• Check Assessments
• Assistance with drafting and submission of objections where necessary (Income Tax, VAT, Employees Tax)
• Assistance with drafting of responses to SARS queries and SARS Audits
• Declarations of Ceasing to Be Resident
• Approval of International Transfer (AIT) Applications
• Dividends Tax returns
• Tax Directive Applications
• Account Maintenance for all tax types
• Attend SARS Appointments where required
• Deal with client queries and requests Skills or competencies:
• Ability to work under pressure
• Attention to detail
• Good communication and interpersonal skills
• Team player
• Strong analytical skills
• Strong administration skills
• Strong understanding of the overall Microsoft Office package
• Knowledge of Great Soft would be advantageous Qualification and Experience:
• A minimum of 3 - 5 years prior experience working within a similar role
• Solid knowledge of the Income Tax Act, the tax systems and practical experience in dealing with SARS is compulsory
• Experience working on E-Filing is compulsory
• It is essential that the candidate is able to communicate directly with clients in a professional and confident manner
• Candidate should be willing to teach and share knowledge with more junior colleagues
• Suitable qualifications would be favorable but are not compulsory Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202636 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your applicati...Job Reference #: 202636
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Our client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence. They seek to employ an IT Service Delivery Manager for Technology Operations who will be reporting to the Senior Vice President of Technology Services.
Basic Function
This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams.
Essential Functions
Client Portfolio Management: End of End owner of key accounts from IT Service delivery perspective.IT Service Management and Delivery: Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Participate in ongoing Service Delivery Reviews (MBR / QBR) and also on new business growth calls with client / internal stakeholders.Business Value Creation: Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes: Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams.
Major Incidents Database: Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.
Primary Internal Interactions
Business LeadersAll Technology Sub-Functions.Internal / External Audit Teams.
Primary External Interactions
Client Teams – especially Client Technology Teams.External Vendors – Primarily for Service Desk Management
Work Experience Requirements
Minimum 8 – 12 years in managing IT service delivery of large client relationship (800+ Seats)Willingness to work in a 24 x 7 environment
contact person
James Knoll
james@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODEwODQwNjA4P3NvdXJjZT1ndW10cmVl&jid=1326995&xid=1810840608
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Primary Job Responsibility (not limited to)
To ensure Regulatory, Contractual and Policies & Procedural compliances in the area by conducting regular reviewsReporting exceptions to the management
Brief Job Description (not limited to)
Conducting daily hygiene checksConducting audits as per the monthly audit calendarPreparation of audit reports and highlighting any other anomalies foundEscalation of compliance exceptions to the higher management and ensuring their closureConducting follow-up’s and reviewing implementation of action plansEnsure compliance to laws & regulations, contracts and organizational policies and procedures in respect of reportingLiaison effectively with leadership team from multiple clients, proving to be an effective and dependable support mechanism
Competencies & Skills
Strong Computing Skills and Data analysis skillsAbility to work in a continually challenging environmentAuditing skills and eye for detailsGood organizing skills and ability to work independently with strict deadlinesShould possess excellent logical reasoning skillsProficient in MS OfficeGood communication skills and written EnglishEffective planning and prioritizing abilities to execute everyday responsibilities
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjk5NzY0MTY5P3NvdXJjZT1ndW10cmVl&jid=1160092&xid=2699764169
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Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence.
Our client is recruiting for an SAP Basis Administrator to join their team based in Cape Town.
Responsibilities:
• SAP ERP user maintenance - Create, change or delete users for the SAP ERP systems, SoX, SAP Basis best practices
• SAP ERP authorizations - Add, delete SAP authorizations according to the SAP Role concept, SoX, Maestro, SAP, SoD
• Compliance - Create evidence reports according to request by internal or external auditors and Process change requests driven by compliance/audit teams. Ticket resolution according to SOP SoX and other applicable compliance regulations
• Maestro - Maintain system settings, Trouble shooting of Maestro solutions Maestro, Compliance
• SAP Administration - Coordinating the refresh of systems, maintain system, printer set up and maintenance of connections to our IT systems SAP best practices
• Project - Support continuous improvement projects and team as needed Requirements and Experience:
• Matric
• Clear Credit record
• Clear Criminal and fraud record
• Minimum 3 years of experience in a similar area
• Solid business process understanding within manufacturing industry, SAP Basis and authorizations modules knowledge needed, Maestro, SoX, ITGC, ITIL Salary: Market Related
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202635 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202635
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DUTIES & RESPONSIBILITIES
Planning of own working time in accordance with the requirements of the audit scheduleAllocating work to the audit team in accordance with the assignments given on the audit schedulePreparing the audit plan and ensuring that it reaches Back Office at least 15 working days before the audit is scheduled to start. (Exception: in the case of short-notice audits, audit plan to be sent to Back Office as soon as possible.)Preparing audit documents and personal audit working documents in accordance with the internal requirements of the companyAct as primary contact with the audit client, representing both the company and the audit team; chair all audit meetings; prevent/resolve conflict between audit team members and auditeesMaximise use of audit resources, by organising and directing audit team members and reassigning tasks as necessaryCollecting objective evidence by means of review of documentation, interviews with auditees, observation of auditees as they carry out their duties, and (if applicable) examining the outputs of auditees activities; recording this evidence in Audit NotesWith the assistance of audit team members, classifying audit findings and preparing of audit reports and non-conformity reportsPromoting a positive professional image, including the wearing of PPE as required by the clientSubmitting completed audit packs to Back Office within five working days of the end of the auditResponding to pack-related queries from Back Office, including submission of corrected or missing audit documents, within 2 working daysIn cases where there are non-conformities, liaising with the audit client regarding close out; performing re-audits if required; submitting non-conformity packs to Back OfficeMaking recommendations to the Certification Body regarding certification, continued certification, or suspension/withdrawal of certificatesResponding to customer questions relevant to the audit and certification processesInforming the Certification Manager of customer complaints, and raising these on the CAPA systemAttending staff meetings, auditor experience exchanges, customer focus days, and training sessions, as required by the Business Stream Manager and/or the Certification ManagerCoaching and mentoring Auditors-In-Training and Lead Auditors-In-TrainingPerforming monitoring of other auditors, as necessaryTaking responsibility for maintaining his/her appointment as an auditorWhen necessary, assisting the companys Marketing Team by visiting clients to provide technical supportImplement and adhere to the company’s South African Group management system requirementsAny other ad hoc tasks as requested by Management
Single Assi...
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Reports to: Assistant Vice President
Supervises: Assistant Managers & their respective Teams
This role is primarily responsible for monitoring, assessing, and developing the channels of hiring, and hiring the right kind of people in the Organization within the specified time and cost. To ensure:
Smooth Functioning of the various channels of RecruitmentTo mentor the Executives, in respective Teams
ESSENTIAL FUNCTIONS
Improving process performance by recruiting the right people for the job within the specified time and costLiaising with the Process Owners to jointly agree on the number of people to be recruited, their profiles and the time frames for the sameMaintaining the quality of people hiredTo develop and monitor the performance of various channels of recruitment / hiring including the outstation recruitment offices. Ensure a good mix of channels, increase cost-consciousness and make optimum use of advertising mediaRelationship Management with vendors (Recruitment Agencies). Design and implement incentive schemesBuild medium to long-term capability within the function to meet future demandsEnsure continuous excitement for referral program, put feedback process in place, strengthen MIS reporting and tracking of performanceEnsure that the process transactions are processed as per Desktop proceduresEnsure that the assigned targets are met in accordance with SLA and Internal standardsEnsure that the quality of transaction is in compliance with predefined parameters as defined by Process ExcellenceEnsure adherence to established attendance schedulesEnsure adherence to Company Policies and Procedures
The performance parameters include the following:
Development and management of New and Existing vendorsCost effectiveness of hiring through that channelQuality parametersNumber of defects made against the Offers rolled outOffer to Joining RatioEnsure 100% compliance on Background Checks and Audits
SKILLS
Process Specific Skills
Interviewing skillsFeedback skillsKnowledge of the industry and the marketFunctional SkillsRelationship ManagementChannel Manage...
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Senior Associate Quality is responsible for transactional quality monitoring and quality improvement based on the company’s Quality Management Framework
Roles and responsibility
Perform quality audits and evaluationsProvide Feedback and coaching to improve customer experienceParticipate in team huddles to discuss Quality Scores and opportunity areasProvide process updates as per requirementParticipate in internal/external calibration sessionsHandle transactions to stay in sync with OperationPublish quality trends, feedback and improvement /enhancement reportsProduce Quality reports and dashboards such as TNI, Pareto etc.Ensure compliance and conduct, drive customer experience improvementContribute to the development of short- and long-term goals of the processEnsure quality and CSAT targets are always met
Preferred Skillset
Exceptional listening and analytical skillsExcellent oral, written and interpersonal communication skillsIntermediate level of knowledge in MS-OfficeWork accurately and with an eye for details
Requirements
2+ years of experience as a Quality AnalystA Bachelors/College Degree any field is an advantage
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Our client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence. They seek to employ an IT Service Delivery Manager for Technology Operations who will be reporting to the Senior Vice President of Technology Services.
Basic Function
This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams.
Essential Functions
Client Portfolio Management: End of End owner of key accounts from IT Service delivery perspective.IT Service Management and Delivery: Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Participate in ongoing Service Delivery Reviews (MBR / QBR) and also on new business growth calls with client / internal stakeholders.Business Value Creation: Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes: Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams.
Major Incidents Database: Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.
Primary Internal Interactions
Business LeadersAll Technology Sub-Functions.Internal / External Audit Teams.
Primary External Interactions
Client Teams – especially Client Technology Teams.External Vendors – Primarily for Service Desk Management
Work Experience Requirements
Minimum 8 – 12 years in managing IT service delivery of large client relationship (800+ Seats)Willingness to work in a 24 x 7 environment
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We looking for an excellent Asset Manager for George Western Cape Location
Essential Functions
Asset & Inventory Management (Validation and ask respective team to update the database on regular basis)FAR reconciliation procured wise / deployed wise as and when requiredKeeping track on RFH Assets (Desktop/Laptop/TFT/JIO Dongles)
Primary Internal Interactions
Business OperationsAll Technology Sub-Functions.EXL Internal / External Audit Teams.
Primary External Interactions
Client Teams – especially Client Technology Teams.External Vendors – Primarily for Service Desk Management.
Organizational Relationships
Reports To: VP – Technology Operations Supervises: AVP and Below
Technical Skills
Good understanding of Networking, Systems, Voice and business applications.
Process Specific Skills
Ability to interface and communicate at all levels within the company and Client organizations.Understanding of Enterprise Business Processes, IT Process, Service Delivery is vital.Working knowledge of MS office, MS Project and Visio.
Soft skills (Desired)
Good presentation and interpersonal skills.Excellent problem-solving skills in a cross functional environment
Soft Skills (Minimum)
Strong verbal and written communication skillsStrong customer service orientation ability to connect with global customers and work with Global teams.Good listening and consultative skills.
Education Requirements
Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.
Work Experience Requirements
Bcom or relevant degreeMinimum 1 year relevant experience in Asset Management/ IT Software ManagementWillingness to work in a 24 x 7 environment.
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