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1
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Introduction
We are looking for a technical service support engineer that will be responsible for administering, troubleshoots and maintaining Voice and Data Networks incl, routers, gateways and PBX phones. This person will also be responsible for configuring network and voice solutions for clients as per their requirements.
Duties & Responsibilities
Customer Service
Act as primary interface to all users to resolve problems reported.Respond to tickets on the CRM system in a timely manner.Provide troubleshooting and technical support via phone, email and face-to-face to end users.Keep end users informed on progress with problem resolution.Escalate and report on the status of all problems as and when required by management.
Other technical duties
Setup VPN’s and port forwards on routers.Make changes to routers as per client’s requirements.Do preventative maintenance on routers – updates & scheduling reboots.Log onto routers to check the current configuration thereof to make sure everything is up to standard.Setup domains for websites, email, POP3 and exchange.Create users on Active Directory and setting up permissions.Install and configure desktop computers and software.Assist in voice related Porta issuesSetting up VPN’s between sites.Setup QoS on routersSetup wireless AP’s for clientsManage and configure PRTGPoint websites on ISS server to other websites and make general changes.Change and manage the DNS records on the servers.Do domain transfers.Assist with internal troubleshooting and problem resolution as and when required at the officeSupport and maintenance of MS Windows and MS Exchange environmentsTesting, installation and maintenance of network related problemsProvide 3CX support to users and assisting them with problemsMonitor the infrastructure and act on any failures
Desired Experience & Qualification
Experience with data networking including implementation of VPN connections, firewall configuration and network routing is preferableGood understanding of voice networking and VOIP environmentsBe able to work in a teamBe customer service focusedBe able to work in a fast-paced environmentHave good time management skillsBe able to work under stressful conditionsBe able to communicate effectively and clearlyDemonstrate professional attributesBe able to manage conflictProper technical knowledge (analogue, digital and VoIP services, IP networking and data service p...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzI1Mzc2NjYxP3NvdXJjZT1ndW10cmVl&jid=1609815&xid=1725376661
5h
1
SavedSave
Introduction
We are looking for a technical service support engineer that will be responsible for administering, troubleshoots and maintaining Voice and Data Networks incl, routers, gateways and PBX phones.
This person will also be responsible for configuring network and voice solutions for clients as per their requirements.
Send your CV to hr5 (at) peopledimension (dot) co (dot) za.
Duties & Responsibilities
Customer Service
Act as primary interface to all users to resolve problems reported.Respond to tickets on the CRM system in a timely manner.Provide troubleshooting and technical support via phone, email and face-to-face to end users.Keep end users informed on progress with problem resolution.Escalate and report on the status of all problems as and when required by management.
Other technical duties
Setup VPN’s and port forwards on routers.Make changes to routers as per client’s requirements.Do preventative maintenance on routers – updates & scheduling reboots.Log onto routers to check the current configuration thereof to make sure everything is up to standard.Setup domains for websites, email, POP3 and exchange.Create users on Active Directory and setting up permissions.Install and configure desktop computers and software.Assist in voice related Porta issuesSetting up VPN’s between sites.Setup QoS on routersSetup wireless AP’s for clientsManage and configure PRTGPoint websites on ISS server to other websites and make general changes.Change and manage the DNS records on the servers.Do domain transfers.Assist with internal troubleshooting and problem resolution as and when required at the officeSupport and maintenance of MS Windows and MS Exchange environmentsTesting, installation and maintenance of network related problemsProvide 3CX support to users and assisting them with problemsMonitor the infrastructure and act on any failures
Desired Experience & Qualification
Experience with data networking including implementation of VPN connections, firewall configuration and network routing is preferableGood understanding of voice networking and VOIP environmentsBe able to work in a teamBe customer service focusedBe able to work in a fast-paced environmentHave good time management skillsBe able to work under stressful conditionsBe able to communicate effectively and clearlyDemonstrate professional attributesBe able to manage conflictProper technical knowledge (anal...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjM5NDQ1MDI/c291cmNlPWd1bXRyZWU=&jid=1609814&xid=163944502
5h
1
Our client in Pretoria is looking for a dynamic Desktop/Network Support Administrator to join their team!Requirements: Minimum 3 years of IT support experienceOwn transportThe applicant should have a working knowledge and should be able to troubleshoot the following :Office 365 administration, including email and SharepointWindows Server 2003 - 2016 - including ADBasic network infrastructure, CCNA would be advantageousBasic desktop support and troubleshooting (A+ and N+ would be advantageous)Basic hardware support, i.e. replace PC components, install\repair network points.In addition to post-sales support, the support person is engaged with the customer and will be responsible for maintaining the systems in running order. The candidate will also be responsible for emergency support and maintenance of customer equipment and the overall functioning of the “outsourced” IT function. Regular reporting and a close working relationship with other technicians/managers is a requirement.Roll up the sleeves: comfortable working on his/her own, or with a small and highly motivated staff implementing outsourced IT management solutions.The candidate will be based in Pretoria and be expected to travel to clients in the area, on days not traveling the candidate will be expected to work from home and resolve helpdesk tickets and offer technical support to clients, the candidate will also be expected to travel to further away client sites from time to time, the candidate will need to have their own reliable transport.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgyNDI0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1211141&xid=1109_82424
2y
1
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Tasks and Responsibilities Assembling of Desktops, mini-PCs & upgrade kits to PCBuilder standardsInstall Windows, Linux and Android onto Custom Desktops and Mini-PCsInjection and Activation of windows licence keysBenchmarking and reporting on assemblies doneOptimisation of both windows and Linux installationsFault finding and diagnostics of faulty Pc components Education & Experience Grade 12 or similarRelevant IT products and industry knowledgeExperience with software Operating Systems (Windows, Android, Linux, etc.)3 5 years experience in the IT IndustryA+ Certification Key Competencies Excellent written and verbal communication skillsOrganisation and planningProblem analysis and problem-solvingA keen eye for cable managementStrong attention to detailAdministrative skillsRespect and IntegrityInnovativeAbility to perform under pressureResults drivenAble to work standing for extensive periods.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzUyNjMyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1121194&xid=1109_52632
2y
1
Desktop Support Technician required at a leading-edge technology company working with one-of-a-kind applications supporting IT services, in Pretoria East.
*Duties & Responsibilities but not limited to*
* Ensure all staff can effectively exchange information via email, file sharing and other tools.
* Install relevant software and configure access for people to do their jobs.
* Maintain and configure hardware to ensure minimum downtime.
* Make sure the group’s websites are up and running and updates are loaded when required.
* Safeguard connections through monitoring and maintenance of networks.
* First level software support for a range of applications.
* Running the helpdesk and resolving tickets raised.
* Guarantees as much as possible that things work when they need to.
*Minimum Requirements*
* Relevant Certification (A+, N+ or similar)
* 5+ years’ experience in IT support.
* Microsoft 365 administration
* cPanel & domain administration
* Network administration (Unifi preferred)
* Laptop / Desktop / Mac office support
* Pastel support (preferred)
* Helpdesk support (Atera preferred)
* CCTV support - Hikvision (beneficial)
* Gallagher Access (beneficial)
* Communicates effectively with all types of people, both written and verbal.
* Thinks out of the box and look for new and innovative ways to do things.
* Effectively works under pressure.
* Has an aptitude for technical activities
* Conveys a positive attitude even in difficult circumstances.
* Handles conflict in a way that will ensure a positive outcome.
* Has an up-to-date knowledge of the latest IT trends.
* Focuses on customer service with a genuine desire to assist.
R15 000 to R25 000 per month depending on experience and qualification(s).
*Minimum Requirements*
* Relevant Certification (A+, N+ or similar)
* 5+ years’ experience in IT support.
* Microsoft 365 administration
* cPanel & domain administration
* Network administration (Unifi preferred)
* Laptop / Desktop / Mac office support
* Pastel support (preferred)
* Helpdesk support (Atera preferred)
* CCTV support - Hikvision (beneficial)
* Gallagher Access (beneficial)
* Communicates effectively with all types of people, both written and verbal.
* Thinks out of the box and look for new and innovative ways to do things.
* Effectively works under pressure.
* Has an aptitude for technical activities
* Conveys a positive attitude even in difficult circumstances.
* Handles conflict in a way that will ensure a positive outcome.
* Has an up-to-date knowledge of the latest IT trends.
* Focuses on customer service with a genuine desire to assist.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzM3Ml9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1133356&xid=1555_372
2y
1
SavedSave
Centurion: SENIOR IT TECHNICIAN Minimum Requirements: -Presentable Afrikaans speaking male-Afrikaans and English first and second languages a must (Afr & Eng client base)-Matric or NQF Level 4 Equivalent-Microsoft 365 Certified (Modern Desktop Administrator Associate / Messaging Administrator Associate)-Minimum 5 years Technical Support experience a must-1 to 2 years experience in MCSA, A+ and N+-Minimum 1 year VOIP experience-Minimum 2 years Office 365 working experience-Experienced in Microsoft 365 Fundamentals, CCNA of MTCNA beneficial-Self-motivated with the ability to work with minimal direction.-Ability to handle confidential matters, set priorities, work well under pressure with attention to detail.-Valid drivers license and own vehicle a must-No Criminal Record and clean credit check-Stable employment record-Contactable reference-To start as soon as possibleDuties: -Assist with monitoring client networks daily, ensuring appropriate action is taken to remedy faults identified.-Take ownership of routine checks and maintenance on client networks and the IT environment.-Keep abreast of modern technologies.-Troubleshoot computer problems and determine the source, and advise on or perform appropriate corrective action, onsite and remotely.-Assist with project-based work when required.-Engage and coordinate with 3rd party vendors (i.e. DELL; HP) to resolve/ complete open incidents or projects.-Report any ongoing or unresolved problems, or suggestions to improve service delivery to Team Leader.-Prioritize incidents and the capturing of time entries, working independently.-Configuration, setup, maintenance and troubleshooting of computer systems (hardware and software)Salary: R 15 000.00 R 25 000.00 gross (Depending on experience)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0OTk3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1191934&xid=1109_74997
2y
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