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The responsibilities will include, but not be limited in any way to:Ensuring an excellent quality of service is given to clients at all timesOnline accounts verification and activationBuild and establish relationships at all levels with internal departments, so as to ensure that timeous resolutions are found to any problems that might arise To provide support to the correspondence and walk-in-centre teams as and when requiredCompleting administrative and repetitive tasks in keeping accurate, detailed stats of all queries and correspondenceIdentifying and proposing solutions to process and service related failuresTo supply marketing material via various Media forms to all interested partiesDatabase updates and information maintenance Qualifications and experience which are Non-Neg.Relevant business degree or studying towards NOT NEGMatric/Grade 126 months contact centre experience/client services experienceExcellent verbal and written communication skills (good voice and good diction)Be multilingualITC/CRIM ClearComputer LiterateSkills: The importance of this role is that the candidate should possess all of the following skills.Self Control, Initiative, Analytical Thinking, Professionalism, and Administration SkillsFriendly and diplomatic nature with a passion for peopleMaturity to speak confidently with intermediaries and clientsHave an aptitude to learn different productsPosses the highest standards of personal integrity and the ability to maintain confidentialityCope with shifting prioritiesEnsure conformity with processes and rulesOrganised and self-disciplinedEnjoys working in a team environment.Numeric and Verbal AbilityQuality Focus (Attention to detail and Accuracy)Adaptability, Stress toleranceAbility to deal with complexity of different types of calls and clientsAbility to prioritise and function positively under pressureAccept accountability and take responsibility for tasks doneAbility to relate to others
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MjU4N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775208&xid=1109_182587
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SEB is looking for a Case Officer for a period of 12 months who will be in the Case Management Unit is to perform administration functions to facilitate the early resolution of member complaints filed by the OPFA. The incumbent will be responsible of managing all incoming complaints and queries, assess completeness of information on the complaint form, inform the complainants of their fund’s complaints management policy, escalate urgent complaints to line manager upon request, resolve administrative complaints directly with the complainant or make contact with third parties to obtain outstanding information. The Case Officer must also keep track of the turnaround time of all new complaints and queries received by the administrator. The Case Officer will also be required to maintain accurate records of all new complaints and generate statistical reports from the RESPOND system. The Case Officer will also perform other administrative functions in the department as required.
Areas of Responsibilities
Ensure that the information in the complaint form is accurate and complete.Identify the issues of complaint and facilitate early resolution.Escalate urgent complaints to the line manager for priority resolution.File responses in respect of administrative complaints with the OPFA.Obtain outstanding information from the member or employer in order to resolve or settle the complaint.Redirect invalid or out of jurisdiction complaints to the relevant parties or entities.Transfer complaints to internal parties for resolution and maintain records.Maintain and update filing systems, databases, and spreadsheets.Request confirmation of settlement from the parties if complaint is resolved.Maintain record of all files allocated by line manager.Maintain all correspondence relating to the complaint together including telephone calls, emails,etc.Record all closed files on the SEB respond system.Submit weekly and monthly reports in respective of allocated work to the line Manager.
Key Competencies:
Computer LiteracyListening skills (Verbal and written)Self-MotivatedPlanning & OrganisingResilienceAbility to analyse, interpret and solve problemsGood writing skills with the ability to express complex conceptsAbility to make investigative decisions in the resolution of complaints
Qualifications & Experience:
LLBPension Law Certificate (added advantage)3 years’ experience in the administrative function.Previous work experience in the Benefit Administrators/Legal sector (Added advantage)Good knowledge of Microsoft Outlook, Word and Excel.Excellent numerical skills with attention to detail and ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODM3MDg0Njk5P3NvdXJjZT1ndW10cmVl&jid=1491212&xid=2837084699
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OVERVIEW
The Contributions Administrator is responsible for the accurate and timeous processing of contributions within the agreed service level between SALT EB and the Fund and meeting production standards. The duties include requesting information, responding to enquiries and providing assistance to Client Services, the Call Center, Claims team, employers and external service providers.
AREAS OF RESPONSIBILITY
Key Activities
Perform all contribution related activities which include the complete contribution processing cycle of all contributions, all contribution related enquiries and complaints.Process contributions according to the rules, policies, legislation, administration procedures and the service level agreement.Process refunds according to administration processes within the service level agreements.Meet production standards in terms of quantity and quality.Liaise with employers and service providers both written and verbal.Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.Any other duties as determined by the the business needs and participate in all organisational events as required.
Record Keeping and Filing
Attach all email correspondence to the members record.Record all appropriate member notes on members Everest record.
Query resolution
Attend to all email and telephonic enquiries both internal and external.Assist Client Services, the Call Center, Claims team, employers and external service providers to resolve queries.Applying the rules, policies and administration procedures of different funds in accordance with the Co standards service level agreementsFollow through and provide client with on-going feedback until enquiry is resolved.Support a positive and responsive climate for client enquiry resolution.Action all escalated enquiries within 24 - 72 hours.
Team Support
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Action any other responsibilities allocated by the manager.Cheque releasing, Year ends & Benefit statements
Relationship Management
Build and maintain relationships at all levels with service providers and internal departments to enhance organisational effectiveness and efficiency.Use your best endeavors to properly conduct, improve, extend, dev...
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The candidate will form part of one of the Telkom Managed Service development team , and will be responsible
for ongoing Development of software solutions together with this team. He/she will work in conjunction with
the Domain Tech lead. In this position the candidate will be expected to be able to work and develop tasks given
to him/her. He/she will also form part of the larger team and must be a good team player. He/she will also be expected to provide 3rd level product development support.
Primary Responsibilities for the Role
Maintaining and contributing to system standardsImprove the automation of tasks where possibleManaging system securityCapacity and performance management
Minimum Qualification and Experience Requirements
Must have Experience
A tertiary Engineering or Computer Science degree.At least 4 years experience in Java programming.Solid experience working in LinuxBack-end, Middleware, Front-end, and/or Mobile Application development experience.Shell scripting ability for system administration.Knowledge of networking protocols and technologies (TCP/IP, SOAP, HTTP, XML, RADIUS,Diameter, SCTP).Ability to learn quickly and work independently.Ability to work under pressureGroovy Scripting experience and experience using Microservices
Nice to have Experience
Experience in a Telco or Financial Services environment.Linux system administration (RedHat/Centos, Apache/NGINX, MySQL/MariaDB, Bash, Python).Telecommunications technologies (SS7, SIGTRAN, MTP, SCCP, TCAP, MAP, CAP, etc).Docker and Docker Swarm experienceGood Understanding of Golang
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The Section 37C, Disability and Funeral Claims specialist administrator is responsible to accurately and timeously perform all Section 37C related activities through the co-ordinating of death, disability and funeral claims information as per agreed service levels between SALT EB and the Fund and support the trustees with the death, disability and funeral claims process whilst meeting production standards.
To provide efficient administration and verification service in respect to quality assurance of risk claims that results in the improvement of client service and to minimize financial risk. The responsibility is to ensure that all claims and related documents conform to the set standards, within the agreed service levels and that the claim is ready for processing.
The duties include requesting information, responding to enquiries and providing assistance to members and beneficiaries, Compliance, Client Services, the Contact Centre, employers and external service providers.
Areas of Responsibilities
KEY ACTIVITIES
Perform all Section 37C related activities which include the complete death claim processing cycle of all death claims, all death related enquiries and complaints.Liaise with members, beneficiaries, employers and/or relevant stakeholders in a professional manner in order to obtain and clarify details regarding the claims (both verbal and written).Quality assure and review the death claim documentation in order to ensure the documentation is accurate, complete and compliant with relevant legislation.Liaise with the relevant affiliations in order to resolve issues around incorrect or incomplete documentation.Prepare investigation report detailing findings together with motivation for the distribution of the benefit for the Trustees to verify and approve at the Death Benefit Disposal Sub-Committee meeting.Prepare a report on death cases for presentation to Trustees at the Death Benefit Disposal Sub- Committee meeting on a monthly basis.Report on inflow and outflow of death claims statistics for Fund.Process payment of death once approved by Trustees within the agreed service levels.Keep abreast of all requirements in the retirement industry as set out by the FSCA and the relevant legislation.Process Section 37C claims according to the rules, policies, legislation, administration procedures and the service level agreement.Provide accurate information to clients in order to ensure that they receive appropriate service.Build and maintain relationships with internal and external stakeholders.Deliver on service level agreements agreed between internal and external stakeholders in order to ensure that expectations are managed with beneficiaries.Make recommendations to improve client service and fair treatment of clients within area ofhttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjQ3ODgwNjc1P3NvdXJjZT1ndW10cmVl&jid=161745&xid=1647880675
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Position: Marketing Administrative Assistant
Location: Johannesburg
Job Summary:
The Marketing Administrative Assistant has an in-depth understanding of all the brands within the group. They are at the pulse of all leads generated by the companies marketing campaigns for all their stone and infinity surfaces, while assisting with the general marketing administrative tasks for all four brands.This is an administration role that requires incredible organisational and communication skills. The success of this role relies on maintaining an extremely high level of customer service and the ability to manage a variety of tasks throughout the day.Crucial to the PR efforts of the brands, the Marketing Administrative Assistant has direct contact to our end-user and provides the marketing department with the most accurate and current context of our target audience. With word-of-mouth marketing being more crucial than ever, this role ensures that the end-user has an exceptional overall brand experience, no matter what their needs are.Although the position is a junior one, the incumbent will serve as essential support to the daily operations of the marketing department. This role also manages the functioning of the Designer Incentive and Warranty Programs. Responsibilities are likely to grow and develop along with the tenure of the position.The role is perfect for someone who sees themselves as an admin machine with an eye for detail. General technological know-how and a “can do”, solutions-oriented attitude will make this job a pleasure
Skills and Personality Requirements:The ideal candidate should:
Have a friendly and positive attitudeBe very organised and meticulousBe reliable, responsible, and have the ability to work independently without constant supervisionPossess good people skills and be able to communicate in an appropriate and respectful wayHave the ability to undertake basic administrative tasks such as report writing and record keepingHave strong computer literacy in MS Office and search engine operatingHave the capacity for attention to detailDisplay a solid understanding of marketing principles is important
Minimum Qualification Requirements:
Diploma/Certificate in Sales and Marketing1-2 years experienceOwn Vehicle
Roles and Responsibilities:
Leads Protection
Receive all stone and infinity surfaces leads from our various channels on a daily basis. These platforms include (but not limited to): website, emails, helpline, WhatsApp, and Live Chat.Respond to these leads by way of ...
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Job Overview:
As a Talent Acquisition Specialist, you will play a key role in identifying, attracting, and hiring top talent to meet the staffing needs of the organization. You will work closely with hiring managers and candidates to ensure a smooth and efficient recruitment process.
Key Responsibilities:
Recruitment Strategy: Develop and execute effective talent acquisition strategies to meet the organizations staffing needs.
Candidate Sourcing: Proactively source and identify candidates through various channels, including job boards, social media, networking, and referrals.
Screening: Review resumes and applications to evaluate qualifications, conduct initial phone screens, and assess candidate fit for open positions.
Interviewing: Coordinate and conduct interviews, both in-person and virtual, with candidates and hiring managers, ensuring a positive candidate experience.
Assessment: Administer assessments, tests, and skills evaluations as needed to evaluate candidate suitability for specific roles.
Selection: Collaborate with hiring managers to make informed hiring decisions, including negotiating offers and facilitating the hiring process.
Compliance: Ensure compliance with all applicable employment laws, regulations, and company policies throughout the recruitment process.
Employer Branding: Promote the organization as an employer of choice by showcasing its culture, values, and career opportunities.
Reporting: Generate and maintain recruitment-related reports and metrics, providing insights and recommendations for process improvement.
Candidate Relationship Management: Build and maintain strong relationships with candidates, ensuring effective communication and a positive candidate experience.
Qualifications:
Bachelors degree in human resources, business administration, or a related field (preferred).Proven experience as a Talent Acquisition Specialist or in a similar recruiting role.Strong knowledge of recruitment best practices and industry trends.Excellent interpersonal and communication skills.Strong interviewing and assessment skills.Attention to detail and organizational skills.Familiarity with diversity and inclusion initiatives in recruitment is a plus.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82MjUzMjMwOTc/c291cmNlPWd1bXRyZWU=&jid=1715928&xid=625323097
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PURPOSE OF ROLE
The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Reconstructions are prepared for the OPFA and attention to detail and high standard of work is required.The reconstruction is used by the Adjudicator to prepare a determination which is equivalent to a court order. This is then handed down to the employer/fund/administrator/attorneys and membersThe incumbent should have knowledge of the OPFA complaint and Determinations process as understanding the wording plays a critical role in preparing a recon.The position is a B3 as it is a specialized role and requires intense investigations.MUST have excel knowledgeEngage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutionsThe ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedilyPerform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication i.e., feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceMust have the ability to communicate via different communication channelsEnsure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)Be a strong team playerHave both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpersonal skills as cross team collaboration is required.Must have the ability to innovate in the roleQuality of work should be thoroughConscious of the abuse of company resources
PEOPLE MANAGEMENT
Implement the culture transformation program that will enable the delivery of Salt’s strategic intent and identified ideal behaviors to improve employee engagement and reduce employee turnover.
Develop a high performing team by embedding formal performance development and informal coaching. Implement talent acquisition, engagement and recognition process in line with this.
RESPONSIBILITIEShttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzkxNTY3MjgxP3NvdXJjZT1ndW10cmVl&jid=1310512&xid=2391567281
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Refurbish uplifted equipment from site closuresRefurbishing and servicing all equipment uplifted from sites where necessary or where instructed by the National Field Manager.Repairing of all uplifted equipment and managing the entire repairs processCreating refurbished equipment from unrepairable equipmentGetting involved in the repairs process and filing in where necessary for Workshop AdministrationAssist with managing the repairs queue
Primary Responsibilities for the Role
Repair process
Provide support to the current workshop admins, field technicians and managementRepair all equipment nationally which is uplifted from sitesMake sure stock availability for equipment repairsMake sure all equipment we hold we create refurbished optionsRepair all out of warranty equipmentMake sure the in-warranty repair process is understoodMake sure they understand all suppliers and contactsWork with stock controllers to make sure you have enough workshop spares availableDo all Oracle hardware courses available and stay current with Oracle versions
Refurbishment Process
Meet with the Micros Hardware Manager to be briefed on any special requirements.The Micros Workshop Technician will ensure that, to the best of his/her ability, the project will be completed within schedule.Be able to liaise with Support Staff/ Projects Manager and manage the job assigned or any other dealings that the company deems fit.The WSM must sign for all equipmentThe WSM will test all the equipment and submit the details to Projects for quotingThe necessary servicing, repairs etc. will be done and the equipment stored in the workshop storeroom until it is staged for re-installation, at which stage the staging technician will sign receipt of it.The WSM is to maintain a file on all the equipment moving through the workshop.Any piece of equipment not working after servicing will be deemed to have been damaged by us and the customer will not be charged for the repair (disciplinary action may be taken if necessary).
Support Assistance
The Micros Workshop Technician is required to support the products assigned to him/her.Clients on ‘Stop Support’ are not to be supported without authorization by Management.All support calls are to be logged on the in-house call logging system according to the Micros logging standards.The Micros Workshop Technician to be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.The Micros Workshop Technician must assess the problem and assign a correct priorityAll logged calls are to b...
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SALT EB is seeking to appoint a candidate who is results-driven, passionate about service delivery and thrives under pressure to lead, manage and control the activities of the administrator’s complaints and queries resolution unit within the Legal Risk & Compliance Department.
RESPONSIBILITIES
Oversee and manage the administrators’ complaints and queries unit within the Department;Oversee and manage the administrators’ reconstruction and determination unit within the Department;Handle all complaints and enquiries referred to the Department;Manage the processes of referral of matters to internal and external stakeholders;Ensure timeous filing of responses on behalf of funds administered by SALT EB in accordance with the SLA’s;Enhancement of the complaints management process flow;Attend to administrative and managerial responsibilities of the team as directed by the Head of Department;Prepare monthly, quarterly and annual reports on matters handled by the Unit;
RECORD KEEPING AND FILING
Ensure all documentation relating to umbrella funds are saved in the member profile on the systemEnsure appropriate notes are recorded in the member profile on the systemFull fund administration system filing
REPORTING
Prepare, analyse and present ad hoc reports as and when requestedOversee and manage the administrators’ complaints and queries unit within the Department;Oversee and manage the administrators’ reconstruction and determination unit within the Department;Handle all complaints and enquiries referred to the Department;Manage the processes of referral of matters to internal and external stakeholders;Ensure timeous filing of responses on behalf of funds administered by SALT EB in accordance with the SLA’s;Enhancement of the complaints management process flow;Attend to administrative and managerial responsibilities of the team as directed by the Head of Department;Prepare monthly, quarterly and annual reports on matters handled by the Unit;
RECORD KEEPING AND FILING
Ensure all documentation relating to umbrella funds are saved in the member profile on the systemEnsure appropriate notes are recorded in the member profile on the systemFull fund administration system filing
REPORTING
Prepare, analyse and present ad hoc reports as and when requested
QUERY RESOLUTION
Attend to queries or inquiries by members within the required timelinesProvide assistance to Employers or service providers where necessary
INNOVATIVE & TEAM PLAYER
Be able to work independently with minimal supervisionAbide by audit findings as directed by the Head of Administration o...
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The primary purpose of the role is to Prospect new business clients. This will be for direct business and broker business. Further it is expected that the incumbent will present the company to potential clients (direct business or broker business).
Responsibilities:
Building and developing new business introductions and relationships.Opportunities need to be recognised and developed to the advantage of the organisation.Develop engagement strategies. These strategies need to be documented and followed – up by regular meetings and communication. Feedback needs to be given to all relevant departments within the organisation to provide answers or follow-ups.Finalise new fund or review documents and sign proposals.Submit abovementioned documents to the relevant departments within the organisation for them to be able to execute implementation.Achievement of approved targets. Targets will be set as agreed and monitored.Request risk quotations from different service providers and establish SLA’s with the providers. This must be done accurately and within the necessary SLA as agreed.Follow-up and liaise with different risk providers regarding outstanding quotations. The SLA must be used as guideline to secure that risk providers act within certain periods.Compile cost comparisons for clients regarding different risk providers and benefits. These comparisons must be of such a standard that it can be presented to the client to make an informed decision.Complete proposal document and member summary for SALT UMBRELLA FUNDS within 48 hours after receiving all the necessary information. Any queries regarding outstanding requirements should be dealt with in 24 hours after receiving information.Ensure the attendance list is completed and filed according to the FAIS requirements and that the parties meet all FAIS requirements.Manage team members diaries and arrangement of travelling logisticsAttendance of industry events and networking sessions, as approved by the executivesIntroduce client relations consultant to client. Explain process to client and define the different roles each individual plays within managing the fund.Member presentations with client relations consultant. This should took place at least annually but preferable bi-annually with each client.Follow up with client relations consultant regarding finalisation of member booklets and any outstanding issues relating to any funds under administration.Establish relationships with all major unions and representatives and present company’s products and services. Provide written feedback to management regarding the progressParticipate in work forums created by the employer such as Occupational Health and Safety and Employment Equity
New Business Acquisition
...
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The Graduate Technical Consultant forms part of the Support team. The Support team ensures that software is effectively implemented, maintained and continues to provide up time within the customer. Customers are enterprise wide and across the African continent. The Technical Consultant’s primary focus is to ensure the Software Technology is always effectively functional as well as to deliver the objectives the customer originally and continuously require.
Customers are effectively supported through efficient SLA managementWe can meet the return on investment to the customerWe are recognized as the trusted advisor across our software solutions.
Primary Responsibilities for the Role
Delivers and executes quality Support to the customer as per the SLA/Contract
Troubleshoot AdaptIT EPM softwareTroubleshoot hardware faults linked to the softwareInstalls as per protocol AdaptIT hardware and softwareConducts root cause analysisConducts maintenance, commissioning and health checks on the systemEffective administration, reports and feedback of tickets assigned.Investigate and identify potential flaws with the in-house software and assist with rectifying any such potential flawsInvestigate and identify potential issues with buffer hardware, customer’s environment (LAN/WAN), customer’s serversConducts maintenance, commissioning, health checks as well as advising the customers on their solutionsEffective communication with customers and internal operations to ensure that the software is delivering on the solution offered.Raising any software bugs, feature enhancements and potential road map items to our inhouse Development Team.
Project implementation
Follows a detailed project plan and ensures delivery of own objectives within the project planAssists with management of multiple vendorsFollow project plans with implementation of hardware and/or provisioning of our software solutions on our hosted platforms or when required to deploy onsiteCommunicates actively, verbally and written regularly during project implementation.Takes responsibility of signoff of project assignments.
Consulting and customer engagement
Guides, trains and advises users of the system on achieving optimal usage of our EPM software solutions.Ensures effective communication and informs the team and customers.Able to extract, read and understand information provided by the system and can consult to users at customers on its impactAbility to do full root cause analysis as documented
Collaborating with Sales where appropriate to ensure that SLA is being met and actively engages when customers in pain are eviden...
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Responsibilities and DeliverablesMain Deliverables• Manage the Team members daily and ensure weekly level 10 and daily stand-up meetings are held.• Work closely with the technical lead to ensure projects are on track i.e., developed, tested, and deployed to production as agreed with Vodacom.• Maintain a high level of communication between the Adapt IT team and the Customer BA’s, the relevant Business unit Project Managers, Scrum master, Release manager as well as the Engineering Team (TSS).• Manage and prioritize all incoming projects and CR’s together with the Customer Fusion project team.• Together with the developers ensure that all CR related defects get timeously addressed and development is prioritized.• Work with business owner to design Engineering Fusion services.• Work with customer Business Analysts (BA) to design & communicate requirements.• Protect the interests of Adapt IT and the Fusion squad.• Provide general Fusion leadership oversight.• Review documentation quality.• Oversee output in terms of design and delivery quality.• Align design with Vodacom backend systems.• Align and assess impact of new designs on existing functionality.
Skills, Abilities and Experience Required• Xpath/Xquery Knowledge.• Oracle OSB Knowledge.• Weblogic experience advantageous.• Solid Project Management Understanding.• Previous experience with API’s, API interface design and working with WebServices and testing tools .eg. Soapui/Postman / OpenApi.• Telecommunications knowledge advantageous. especially integrations with Charging/Billing systems.• Previous technical experience working on (Oracle) middleware and integrations advantageous.• Knowledge with Agile methodologies and Software Development Life Cycle (SDLC).• Able to identify areas of risk/concern in area of responsibility.• Strong Team Leadership Skills.• Good Communication Skills• Possess Analytical and problem-solving skills.• A tertiary Engineering or Computer Science degree.• Drive for continuous Improvement and innovation across architecture, engineering, and quality.• Ensure together with the project administrator that all required documents are uploaded onto the JIRA case. This must be done for each CR and must include the following documents, MOP, URS, and any other project specific documentation.• Ensure that project administrator is tracking all time logged and that timesheets are up to date for all staff.• Ensure that monthly report is completed by project administrator and is sent to Vodacom Fusion management team.• Complete KPI’s and IDP’s for all Adapt IT team members.In addition to the above assist the Fusion Support Team as follows:• Monitor and ensure that all support calls are attended to and that all tickets are resolved within the SLA.• Ensure sta...
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The Claims Manager is responsible for the overall management of the claims department. The duties include, managing, planning, monitoring and reporting. Providing assistance to Client Services, the Call Centre, Claims team, employers and external service providers. The Claims Manager reports to the Snr Manager PSSPF.
Areas of Responsibilities
Meet production standards in terms of quantity and quality.Liaise with employers and service providers both written and verbal.Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.Coordinate and monitor all claims related activities which includes payment of claims, reporting, data maintenance and client enquiries.Ensure all funds comply and is administered according to the rules, policies, legislation, administration procedures and the service level agreements applicable to each fund.Identify, develop, enhance and implement policies and procedures that are relevant to the claims department.Follow up on audit findings and recommendations.Compile job descriptions for all levels within the claims department.Set and agree performance areas with staff and manage employee performance.Delegate work to staff.Coordinate departmental leave.Compile accurate reports required by management in the required format.Any other duties as determined by the Senior Manager: PSSPF Claims.
Record Keeping and Filing
Keep all email correspondence for future reference
Query resolution
Attend to all email and telephonic enquiries both internal and external.Assist Client Services, the Call Centre, Claims team, employers and external service providers to resolve queries.Follow through and provide client with on-going feedback until enquiry is resolved.Support a positive and responsive climate for client enquiry resolution.Action all escalated enquiries within 24 - 72 hours.Report any irregularities to the Senior Manager: PSSPF Claims.Monitor escalations and complaints and recommend preventative measures.
Team Support
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Select, assign, lead and manage peopleTrain, mentor and coach staff.Maintain staff relations.
Relationship Management
Build and maintain relationships at all levels with service providers and internal departments to enhance organizational effectiveness and efficiency....
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84ODM2NDcxMTU/c291cmNlPWd1bXRyZWU=&jid=285053&xid=883647115
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Our Client based in Sandton Johannesburg is seeking to employ a full time IT Compliance Officer.
The successful candidate will be responsible for administrative and operational support to the IT Security and Governance Team and other clients and stakeholders. Ensure overall compliance with applicable legislation and company information and technology contracts, governance controls and processes.
The key work outputs are IT Compliance.
The successful candidate must have knowledge in CIPP, security and Privacy law knowledge and compliance in IT (essential), excellent management skills, excellent report writing skills and good ICT Knowledge
Education requirements include Grade 12 or equivalent NQF Level 4 qualification, A Compliance or IT related tertiary qualification and an Administration/Project Management qualification is essential.
Experience: Two or more years administrative/project management experience and 3 or more years privacy/IT law related experience.
Benefits: to be discussed on application
Salary is negotiable (between R450000.00 and R750000.00 CTC P.A. Salary)
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to (vacancy@letslink. co.za ) or to contact Colleen on +27(0)718680114 / 0110261907
Please view our website: LetsLink .co .za
By applying for this position and providing us with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes (Should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of the employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without your prior consent.
If your application is not successful, we retain your CV and other information provided for a period of 24 months after which it will be destroyed in a secure manner. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection and we will immediately destroy your personal information in a secure manner.
https://www.ditto.jobs/job/gumtree/3237728084?source=gumtree
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Purpose of role:
The Senior Fund Accounting Manager supervises the Fund Accounting unit. The Senior Fund Accounting Manager reports to the COO and assists on all strategic and tactical matters as they relate to budget management, cost benefit analysis, forecasting needs, etc.
Main Responsibilities
Operational
Assist in performing all tasks necessary to achieve the organisations mission.Work with the Executive Team on the strategic vision including fostering and cultivating stakeholder relationships.Assisting in the development and negotiation of contracts.Enhancement and automation of processes through utilisation of technology.Ensure adequate controls are installed and that substantiating documentation is approved and available such that it may pass independent audits.Work with the COO/Deputy COO to ensure programmatic success through cost analysis support and compliance with all contractual and programmatic requirements. This includes:
Interpreting legislative and programmatic rules and regulations to ensure compliance with all statutory requirements.Ensuring that all statutory regulations and requirements are disseminated to appropriate personnel, andMonitoring compliance.
Develop and maintain systems of internal controls to safeguard financial assets of the funds and oversee programs, the coordination and activities of independent auditors ensuring all audit issues are resolved, and all compliance issues are met.Oversee the production of monthly reports for use by the Executive Team, as well as the Board of Directors.Oversee and manage existing system controls and introduce new enhancements to streamline workflow and mitigate risk factors.Preparing and maintaining standard operating procedures throughout the Fund Accounting department.Development, implementation and management of effective financial controls.
Compliance
Provide oversight and play a leadership role in the Compliance Management function to ensure that:the company compliance framework and policies are properly embedded and implemented in the business.there is regular reporting on compliance breaches and progress on mitigation and management plans.administrative penalties as a result of compliance breaches are minimised.Ensure compliance with regulatory requirements through adherence to policies, procedures and guidelines.Work closely with the Executive Team to ensure that all key risks are identified and are adequately communicated to the relevant business owners.Implementation of controls to mitigate fraudulent activities and misrepresentation of information.Enhancement and automation of the production of monthly management repo...
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To provide support to clients on the functionality of the ITS Integrator suite of products. The incumbent is responsible for the for logging, investigation, and resolution of queries from the clients, to fulfill the contractual obligation to the clients as laid out in the SLA (Service Level agreement).
Primary Responsibilities for the Role
Investigate incidents relating to systems, within the scope of control and assign to other departments where necessary.Continuous communication with originators of incidents with regards to their status and activity.Perform reconciliations for the subsystem in the scope of controlRecommend corrective actions after investigation.Participate in internal audits.Provide client support on the use of the ITS Integrator systems as per maintenance and service level agreements (SLA).Log incidents on the ticketing system in response to customer or internal reports.Monitor statutory regulation alignment to the system within scope of control.Responsible for the integration between sub-systems allocated to the team and other ITS systems.Have a good understanding of all other modules and systems within the product set (e.g. Student Administration, Finance, HR etc).Assist with testing of software when required and advise on compliance.Be able to assist with material development, manuals etc. Adapt IT Consultant Student ManagementComply with all administrative, SLA and ISO requirements as published and as revised from time to time.Mentoring of juniors and new staff and the associated administrative functions related to this. Key CompetenciesHave the Ability to understand issues and make systematic and rational judgments based on the relevant information.
Compliance to the ISO 9001:2015 Support Procedure
Adhere to published procedures and standards.Maintain records in accordance with published procedures.Initiate corrective and preventative action as per standard procedure.Monitor effectiveness of corrective and preventative action.
Minimum Qualification Experience RequireD
Matric + relevant qualification i.e., a Degree or DiplomaBusiness Analysis/Testing Certificate will be an advantage7+ years of experience using ITS Integrator on the related subsystemProficient in MS Excel, MS Word and PowerPointKnowledge of Visio and MS Projects will be an advantageKnowledge of Student Finance system and/or HR/Payroll system will be advantageous.
CORE COMPETENCIES
KNOWLEDGE
Intermediate business process knowledgeIntermediate understanding of business principlesIntermediate knowledge of statutory legislationIdentify opportunities to sell syst...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTIxMjk2OTQ/c291cmNlPWd1bXRyZWU=&jid=375883&xid=312129694
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The Specialist will serve as the liaison between the business side of the organization and the technical side, identifying needs, communicating findings, and making recommendations. They will oversee the Application systems design, development, implementation, and optimization. Assist business is process development and optimization making use of various technologies from the ICT platform. In this role, the incumbent will analyze our current systems and assets, recommend, and implement solutions and upgrades, and manage overall demand from business. Our ideal candidate will have extensive knowledge of Everest Application and core understanding on the administration of Funds. From day one, they will have an immediate impact on the day-to-day efficiency of our applications environment, and an ongoing impact on our overall growth.
Areas of responsibility:
REPORTING:
Monthly feedback to Senior Mangers on Application deliverables and alignment with regards to Business requirements.
INNOVATIVE & TEAM PLAYER:
Be able to work independently with minimal supervisionBuild and maintain supportive relationships both internally and externally stakeholders
RELATIONSHIP MANAGEMENT:
Build and maintain positive relationships with all clients and service providers.Be able to explain technical concepts to non-technical business leaders.
TIME MANAGEMENT:
Devote the whole of your time, attention, and abilities during working hours to the discharge of your duties.Work concurrently on multiple projects to deliver value to business
Required Qualification:
Bachelor’s degree in Technology, Informatics or Accounting3+ years’ experience working in similar type roleFund Administration KnowledgeOperational Platform Knowledge (Everest)Understand core business processes and associated technical solutions
Required Knowledge:
Maintain essential application operations, including operating systems, security, alignment of system process, improvements & maintenance.Assist with impact analysis on all system changes.Own projects, solutions, and key responsibilities within a larger business initiative.Analyze department needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions.Continuously analyze current process & technologies to identify areas of improvement.Reporting requirements on Applications.Manage and maintain all training required to processes & amendments.SLA requirements are met both internally & externally.Central body of knowledge on changes and impactions on the Ap...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85NzMwOTQ1Mzk/c291cmNlPWd1bXRyZWU=&jid=1480876&xid=973094539
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Ensuring that the Advanced Support Team delivers an empathetic, confident service to thier customers
Actively driving adherence to the companys Code of Conduct, adherence to SLA’s and adherence to processes and procedures
Actively driving continuous improvement, a learning culture and innovation
Ensure that all shift management and administration requirements is completed on time and accurately.
Ensure that all customer engagements are dealt with within the prescribed SLA’s
Preparing and sending customer and internal stakeholder communication regarding outages
Requirements:
Minimum of an A+ and N+ qualification.• BSc / National diploma in Information Technology is advantageous.• At least 5 years’ experience in the ISP industry, of which 3 years must be in a technical call center team leader position.• Multi-lingual.• Computer literate, intermediate proficient in Microsoft office.• Knowledge in networking, cabling and switches preferred.• Good understanding of network device configuration• Good report writing skills.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjA5NzkwNTAyP3NvdXJjZT1ndW10cmVl&jid=375601&xid=1209790502
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If you have worked within Corporate Investment banking / Asset / Investment management sector for 2 years, have a Bachelor’s degree in Financial Accounting or Fund Accounting, available immediately for a maternity fill role, then this is for you!
Your supporting functions will include:
Driving compliance
Applying accounting standards
Fund monitoring / performance
Fund accounting
Reporting on multi funds
Preparing an accounting book: trial balance, income statement, balance sheet to showcase investment
Engage with clients and provide detailed feedback
Work within strict timelines
Stakeholder engagement
Prepare investment valuations for Unitised Retirement Funds
Prepare financial statements according to international standards
Non-negotiables:
Matric
Bachelors degree in Accounting / Finance / Fund Accounting
No less than 2 years relevant experience
GAAP and IFRS knowledge
Understand regulatory and market changes - on and off trade markets
Analytical
Numerical
Detail orientated
Solutions driven
Great customer service
English - 1st language
Clear criminal and fraud record
Clear ITC (credit record)
Reference checks will be conducted upfront
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTkwMzE1MDQzP3NvdXJjZT1ndW10cmVl&jid=1734969&xid=2190315043
5min
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