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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our team based at Century City, Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experience
• S...Job Reference #: 202417
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Were looking for a candidate to fill this position in an exciting company. Director of FSATI and ASIC The job purpose is to contribute to the development and execution of the entities strategy through:Strategic and operational leadership in the development and management of the entities, within the strategicFrameworks of Government, the University and the FSATI Board, and in line with the objectives and priorities of the institution.Responsible for the strategic operational and financial sustainability of both FSATI and ASIC.Ensure the growth of the entities within South Africa, SADEC, Africa and Globally.Development of strategic collaborative partnerships, both locally and internationally, to expand the capabilities of theCentre and its opportunities;Create synergies within the Higher Education, Government and relevant industry sectors to create innovative space-based solutions to societal needs for the sustainable socio-economic development of Africa.Development, create and transfer knowledge through by creating intellectual property.Lecture on Masters in Satellite programme The person will be expected to operate at the Professorial level Develop and lead research and innovation in FSATI/ASICSuccessful recruitment and supervision of postgraduate studentsStrengthen collaborations and successful research external fundingContribute to teaching & learning, research & innovation, and community engagement.Incorporate research outcomes into the academic project.Lecture on Masters in Satellite programmeKey Performance Areas / Principal AccountabilitiesProvide strategic direction and leadership.Be accountable for the management and operations of FSATI/ASIC.Direct strategy towards the profitable growth and operation of FSATI/ASIC.Sound financial management and accountability, with a clear plan for the sustainability of the entities.Closely monitor the operating and financial results against plans and budgets.Put in place adequate operational planning and financial control systems.Seek and negotiate new business and funding opportunities.Identify strategic partnerships, collaborations and affiliations.Negotiate agreements with relevant stakeholdersRepresent CPUT/FSATI/ASIC to major customers and professional associations.Report to CPUT internal structures and CPUT management.Report to all relevant external stakeholders and funders.Develop strategic operating plans that reflect long-term objectives and priorities.Take remedial action where necessary and inform CPUT senior management of significant changes.Build and maintain an effective motivated team that delivers on time.Attract, supervise and ensure the success of postgraduate students.Academic Teaching and Learning: be involved in teaching and learning and all related activities in the department, faculty and institution.Research and Innovat
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yOTJfMjM3NTg1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1127714&xid=292_237585
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The Villa is based at Sunset Beach, close to Milnerton/Tableview1) professionally trained in the manor of being a Butler2) professionally trained in food & beverage service3) must have experience working as a Butler / Concierge for at least 4 to 5 years in a 5 start Hotel or Boutique Guest HouseDuties:Overseeing correct layout, change-over and upkeep of table services for breakfast, lunch and evening meals; preparing dining tables in traditional English or French stylesMaintaining and cleaning valuable silverware, fine porcelain and crystal waresPreparing travel plans for daily excursions and luggage for international travelPreserving and assisting in the managing the Owners private art collectionManaging stock in the wine cellar and has a vast knowledge of wines in generalManaging and supervising the creation and upkeep of floral displaysUnderstanding, promoting and defending household protocols among staff and guestsAssisting in the training of household staffMaintaining exhaustive, up-to-date inventories of valuablesInviting and welcoming guestsServing food and drinks, ensuring proper service at all timeLiaising with the Villa ManagerTaking full responsibility of maintaining and clean all three vehiclesUnderstanding that when the Owners are not in the Villa, the Villa is to be maintained with a strict cleaning scheduleKnowledge and experience• Fluent command of English verbally and written communication• Honest and trustworthy individual with a pro-active mind set• Detail oriented with the ability to manage the entire smooth running of the home in absence of the Villa Manager• Extensive experience in similar position within a private family residence with contactable references• High level of experience in Valet, Butler and Service positions• Flexible and able to accommodate business professional’s schedule including public holidays and weekends• Drivers Licence (PDP would be an advantage)Personal attributes• Professional• Pro-active• Meticulous• Accountable• Reliable and trustworthy• Initiative• Energetic and dynamic• Attention to detailAdditional information• Schedule is flexible in accordance to the Villas & Owners needs• Availability required on all Weekends and Public Holidays when the Owners are in the Villa• Salary based on experience and qualifications for the right candidate• Full time placement with 3 month probation period
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQxMjAxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1149043&xid=1266_41201
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Director: French South African Institute of Technology (FSATI ) / African Space Innovation Centre (ASIC) (Re-advertisement) - (5486)Share this job as a link in your status update to LinkedIn. Job Title Director: French South African Institute of Technology (FSATI ) / African Space Innovation Centre (ASIC) (Re-advertisement) Faculty Department Cape Peninsula University of Technology -( Engineering and the Built Environment -( Electrical, Electronic and Computer Engineering Campus/ Location Job Type Permanent Occupational Function Number of Positions 1 Annual Salary Package (incl. Medical Aid rate based on principal member only) To be confirmed Advert Closing Date 13/2/2022 Job Purpose Director of FSATI and ASIC The job purpose is to contribute to the development and execution of the entities strategy through:Strategic and operational leadership in the development and management of the entities, within the strategicFrameworks of Government, the University and the FSATI Board, and in line with the objectives and priorities of the institution.Responsible for the strategic operational and financial sustainability of both FSATI and ASIC.Ensure the growth of the entities within South Africa, SADEC, Africa and Globally.Development of strategic collaborative partnerships, both locally and internationally, to expand the capabilities of theCentre and its opportunities;Create synergies within the Higher Education, Government and relevant industry sectors to create innovative space-based solutions to societal needs for the sustainable socio-economic development of Africa.Development, create and transfer knowledge through by creating intellectual property.Lecture on Masters in Satellite programmeThe person will be expected to operate at the Professorial level Develop and lead research and innovation in FSATI/ASICSuccessful recruitment and supervision of postgraduate studentsStrengthen collaborations and successful research external fundingContribute to teaching & learning, research & innovation, and community engagement.Incorporate research outcomes into the academic project.Lecture on Masters in Satellite programme Job Knowledge, Skills and Experience Director FSATI Doctoral Degree in Engineering (Electrical/Electronic/Computer/related). At least 6 years experience in a leadership and management capacity (Institute/Centre/Department) in the higher education sector or leadership and management in a relevant industry or a combination of the two. Successful supervision of Master’s and Doctoral students. A track record of accredited and peer-reviewed publications.Successful track record of external national and international fundingRecognised as an international leader in resea
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yOTJfMjM3NTg1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1127714&xid=292_237585
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