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Store General Manager required for a reputable Retail company based in Gauteng
Requirements :
Stores Performance & MeasurementAchievement of agreed Gross Profit % Budget;Stock Management & Buying ControlsEnsure that the store is well merchandised and according to rate of sale and that top 250 lines are in stock at all times & ticketedBuild supplier relationship through interaction and dealings.Daily Budgeting, Sales, Reports, and TargetsDaily floor walks and Actioning- set targets daily, weekly and monthly. Follow up daily and increase store standardsEnsure that losses of all kinds are under control. (Minimize damages, expired stock etc)Attend to customer queries and resolve them as promptly as possibleEnsure that the store adheres to all safety and health laws. (Occupational Health and Safety Act.)Ensure that all staff understands what is expected from themEnsure that all Cash safety procedures are followed daily e.g. Cash pick-ups, Cash Drops, Cash Pay-outs and Cash Collections
Should you wish to apply please email your CV through to Kerry O’Hagan at Kerry@profilepersonnel.co.za
Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTUzODYxMzE5P3NvdXJjZT1ndW10cmVl&jid=1574150&xid=2953861319
1h
1
The IT Service Desk Analyst will provide first line technical support to users. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of user’s problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role.
Location: Hungary or Romania - Europe Are you willing to relocate to Europe?
Start Date:
January – 3-4 months’ Training and probation in South Africa Salary: R7 000 (in SA)
Once Visa issued
Relocate to Europe Salary: +/- Euro 1050 (Euro 650 after Tax)
Benefits:
Medical AidVacation Bonus 3.5%Daily Meal Tickets20 days off
Key responsibilities
? Act as a single point of contact for phone calls, chat and emails from users regarding IT issues and queries
? Record incident resolutions in the Help Desk tool based on user communication via phone, email, chat etc.
? Ensure that issues are resolved within ticket life cycle
? Co-ordination between users and resolver groups (if necessary)
? Incident handling and escalation management
? Work independently and within a team
? Communicate well with internal and external contacts
? Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
? Adhere to Tech Mahindra and client’s procedures, policies and guidelines
? All KPI related tasks must be followed & adhered to avoid business impact
? To ensure that breaks are pre-approved by SME, Team Leader or Manager
? Strong problem resolution skills
? Escalate unresolved calls to the resolution support team
? Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
? To maintain a high degree of customer service for all support queries and adhere to all service management principles
? Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
Requirements:
Minimum High SchoolExcellent communication skills in French (oral and written)Typing Speed – 30 words per minutePrevious Customer Service ExperienceValid work PermitValid PassportSense of responsibilityIndependent and customer friendlyCertifications (Optional) ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80NjI5MjA4MDc/c291cmNlPWd1bXRyZWU=&jid=377167&xid=462920807
1h
1
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Providing best practice day-to-day manufacturing pharmaceutical services to manage workflow, production and document procedure compliance so as to ensure safe and efficacious medicines are manufactured.
Qualifications and Experience:
Pharm DegreeRegistered with South African Pharmacy CouncilPreferably 2-3 years’ experience in Pharmaceutical Production in a Manufacturing environmentcGMP skillsComputer Literacy – MS Office (proficient in Excel, Word and PowerPoint)
Outputs:
Lead training on SOP, departmental inspection, and audits (both internal and external)Online and in line testing resulting in approval of batch documentation and Provisional releasesSubmission of full production manufacturing tickets and supporting documentation within 24 hours of batch completionsAbility to identify, execute and prioritize work tasks/projectsExcellent interpersonal, communication skills and collaborativeStrong problem solving and troubleshooting capabilitiesImprove production efficiency and reduce overtimeProper documentation of manufactured pharmaceutical productsPerform Line Openings and Closures in manufacturing linesPrepare weekly production scheduling of productAuditing batch documents for QA closure and releaseAssist in preparing Annual Product Quality ReviewsInitiate, investigate and close off CAPAs and Non-Conformances.Ensure regulatory compliance Safety, Health and Environmental Standards.Oversight on manufacturing process including in-process checksRegulatory and document complianceHandling of non-conforming production, both inbound, WIP and produced batchesAudits and continuous improvement capabilitiesDevelopment of team’s technical capabilitiesLead / champion change overs, line opening, line closing,Lead and be the chief accountable officer for GMP and micro compliance in the area on shift
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzQxMTAzMjc2P3NvdXJjZT1ndW10cmVl&jid=1263510&xid=3341103276
2h
1
To provide best practice day-to-day manufacturing pharmaceutical services to manage work flow, production and Document Procedure Compliance so as to ensure safe and efficacious medicines are manufactured. To comply with cGMP, MCC guidelines, SOP’s and adhere to batch documentation instructions at all the times.
Key Responsibilities:
Ensure regulatory compliance Safety, Health and Environmental Standards.Manufacturing process including line checksRegulatory and Document ComplianceHandling of non-conforming production, both inbound, WIP and produced batchesAudits and Continuous ImprovementDevelopment of Team’s technical capabilitiesLead / Champion change overs, line opening, line closing,Submission of full production manufacturing tickets and supporting documentation within one hour of batch completionsAbility to identify, execute and prioritize work tasks/projectsExcellent interpersonal, communication skills and team orientedStrong problem solving and troubleshooting capabilitiesLead and be the chief accountable officer for GMP and Micro compliance in the area on shiftOnline and in line testing resulting in approval of batch documentation and Provisional releasesManaging Pharmacist AssistantsProper documentation of manufactured and packaged pharmaceutical productsPerform Line Openings and Closures in manufacturing and packing linesPrepare weekly production scheduling of productAuditing batch documents for QA closure and releaseAssist in preparing Annual Product Quality ReviewsInitiate and close off CAPAs and Non-Conformances.
Qualifications and Experience:
Pharm DegreeRegistered with South African Pharmacy CouncilPreferably 2-3 years’ experience in pharmaceutical production in a manufacturing environmentcGMP skillsComputer Literacy – MS Office (proficient in Excel, Word and Power Point)Competencies
Deciding and initiating actionDelivering results and meeting customer expectationsPlanning and organisingWriting and reportingApplying expertise and technologyCoping with pressure and setbacksAchieving personal work goals and objectivesAdhering to principles and valuesRelating and networkingPresenting and communicating information.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjQ1NTEzOTIyP3NvdXJjZT1ndW10cmVl&jid=1409704&xid=3245513922
2h
1
Providing best practice day-to-day manufacturing pharmaceutical services to manage workflow, production and Document Procedure Compliance so as to ensure safe and efficacious medicines are manufactured.
Key Performance Areas:
Lead / Champion change overs, line opening, line closing,Lead and be the chief accountable officer for GMP and Micro compliance in the area on shiftOnline and in line testing resulting in approval of batch documentation and Provisional releasesSubmission of full production manufacturing tickets and supporting documentation within one hour of batch completionsEnsure regulatory compliance Safety, Health and Environmental Standards.Manufacturing process including line checksRegulatory and Document ComplianceHandling of non-conforming production, both inbound, WIP and produced batchesAudits and Continuous ImprovementManaging Pharmacist AssistantsProper documentation of manufactured and packaged pharmaceutical productsPerform Line Openings and Closures in manufacturing and packing linesPrepare weekly production scheduling of productAuditing batch documents for QA closure and releaseAssist in preparing Annual Product Quality ReviewsInitiate and close off CAPAs and Non-Conformances.Development of Team’s technical capabilitiesFacilitate SOP training of all personnel in the departmentAbility to identify, execute and prioritize work tasks/projectsExcellent interpersonal, communication skills and team orientedStrong problem solving and troubleshooting capabilities.
Minimum Requirements:
Pharm DegreeRegistered with South African Pharmacy CouncilPreferably 2-3 years’ experience in Pharmaceutical Production in a Manufacturing environmentcGMP skillsComputer Literacy – MS Office (proficient in Excel, Word, and Power Point)Competencies:
Deciding and initiating actionDelivering results and meeting customer expectationsPlanning and organisingWriting and reportingApplying expertise and technologyCoping with pressure and setbacksAchieving personal work goals and objectivesAdhering to principles and valuesRelating and networkingPresenting and communicating information
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTk2MjQ4MjkyP3NvdXJjZT1ndW10cmVl&jid=1409702&xid=1596248292
2h
1
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Introduction
A well-established company based in Midrand, Johannesburg is looking for a ITIL certified IT Manager to join their team.
Send your CV to hr5 (at) peopledimension (dot) co (dot) za.
Duties & Responsibilities:
• Monitor daily Backlog (Download from Compass), Coordinate repair activities with technicians and report progress by COB every day.
• Manage technical escalations and Raise technical tickets with respective Vendor where required.
• Coordinate customer escalations with Vendor customer relationship team (CRT)
• Provide Daily/Weekly/Monthly reports and presentations based on Vendor requirement.
• Supervision of the customer support team to ensure compliance to performance targets (KPIs) and overall customer satisfaction.
• Development of staff to ensure skills levels match both current and future operational and customer requirements, including training and certification of technicians.
• Apply ITIL processes into operations.
• Develop interlocks between team and the rest of Service Operations teams.
• Develop team targets.
• Working with supervisors to improve staff performance.
• Forecast, plan and set up business strategies.
• To leverage knowledge and skills in the timely operation of the unit.
• Drive operational performance and ensure proactively and business initiatives. Forecast, plan and set up business strategies.
• To leverage knowledge and skills in the timely operation of the unit.
• Drive operational performance and ensure proactively and business initiatives.
• Responsible for managing & leading a team of dedicated Technical support professionals (Locally and Globally) in full filling the Customer Support contracts (KPIs / Lead Times) for Regional customers.
• Handle customer management escalations, work under extreme pressure, handle emergencies, co-ordinate with different stake holders.
• Conducting Periodic reviews with the customer to analyze issues and their trends to take proactive measures to maintain SLA and to exceed clients expectations.
• Knowledge of service management integration and ITIL.
• Measuring client satisfaction via client surveys and the continued growth and expansion of services and solutions.
• Point of escalation for other entities for the implementation of the solution to the customer problem within the defined time frames.
• Conduct regular in depth service and process audits.
• Employee retention, motivation and training.
• Focus on grooming people from L1 to L2, L2 to L3 within select timelines.
Experience & Qualification Requirements:
• Must have ITIL certification.
• Must have experience managing 20-30 members of a team.
• Needs to be skilled in handling people, complete operations and technical aspects.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NjMzNDQxMzY/c291cmNlPWd1bXRyZWU=&jid=1690591&xid=763344136
3h
1
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Complement Recruitment are recruiting for a Security Monitoring Analyst based in Sandton, Johannesburg Gauteng. The is a permanent position, remote, but will require on-site meetings at the office. The company offers a competitive salary as well as Medical aid, Retirement Annuity and Death & Disability benefits. Salary: Market Related, PermanentMinimum Requirements:3+ years of professional IT experience1+ years of experience in information security, (in areas such as security operations, intrusion detection, incident analysis, incident handling and log analysis detection systems, system logs)A sound knowledge of IT security best practices, common attack types and detection/prevention methods including malware, emerging threats, attacks, and vulnerability managementTCP/IP knowledge, networking, and security product experienceDemonstrable experience of analysing and interpreting system, security, and application logsKnowledge of the type of events that both Firewalls, IDS/IPS and other security related devices produceExperience with AlienVault, ArcSight, LogRhythm, QRadar, Splunk and other SIEM tools is preferable but not mandatoryExperience assisting in the development of procedures and documentationCustomer service including the resolution of customer escalations, incident handling, and reportingHighly proficient in spoken and written EnglishDuties:Monitor the Client SIEM tool to detect IT security incidentsMonitor multiple security technologies, such as IDS/IPS, Firewalls, Switches, VPNs, and other security threat data sourcesRespond to inbound requests via email and other electronic means for technical assistance with security managed servicesPerform manual alert correlations in accordance with predefined procedures and escalate based on specific Project/Client requirementsHandling of Incidents through ticketing systems and follow through completion and/or escalation in accordance with established procedures.Work in correlation with SLAs as applicable for day-to-day Operations of the Monitoring TeamDocument procedures used to solve issues for future reference
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUyOTc3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1199134&xid=1266_52977
2y
1
SavedSave
Complement Recruitment are recruiting for a Security Incident Response Analystbased in Sandton, Johannesburg Gauteng. The is a permanent position, remote, but will require on-site meetings at the office. The company offers a competitive salary as well as Medical aid, Retirement Annuity and Death & Disability benefits. Salary: Market Related, PermanentMinimum Requirements:7+ years of professional IT experience in either, but not limited to systems administration, systems engineering, and/or TCP/IP network administration3+ years of professional IT experience including experience in information security, in areas such as security operations, intrusion detection, incident analysis, incident handling and platform managementA sound knowledge of IT security best practices, common attack types and detection/prevention methods including malware, emerging threats, attacks, and vulnerability managementTCP/IP knowledge, networking, and security product experienceDemonstrable experience of analysing and interpreting system, security, and application logsKnowledge of the type of events that both Firewalls, IDS/IPS and other security related devices produceExperience with various security technology platforms such as, but not limited to: SIEM, AV, ETDR, DLP, Email SecurityStrong deductive reasoning, critical thinking, problem solving, and prioritization skillsExperience assisting the development and maintenance of tools, procedures, and documentationCustomer service including the resolution of customer escalations, incident handling, and responseHighly proficient in spoken and written EnglishDuties:Handling of Incidents through ticketing systems and follow through completion and/or escalation in accordance with established procedures.Work in correlation with SLAs as applicable for day-to-day OperationsTroubleshooting security incidents, reported by end-users, or discovered by proactive health checksMonitor multiple security technologies, such as IDS/IPS, Firewalls, Switches, VPNs, and other security threat data sourcesRespond to inbound requests via email and other electronic means for technical assistance with security managed servicesCase escalation and managementResolve problems independently and understand escalation procedureGeneral administration (user accounts, settings, policies, groups, etc.)Miscellaneous security platform specific outputsAssist in the recommendation for improvements and the development of technical standardsCreate, follow, and present detailed operational process and procedures to appropriately analyse, escalate, and assist in remediation of critical information security incidentsCreate, follow, and present customer reports to ensure quality, accuracy, and value to the Client
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUyOTc1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1199129&xid=1266_52975
2y
1
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Hardware/Machine Buying Ensure that all requested stock is ordered and delivered timeously once signed off by the Managing Director or National Sales Manager.Ensure that the best possible price and payment terms are negotiated with the various suppliers.Ensure that all costings and invoice values on BPO are 100% accurate and correctly allocated to the correct centres and account codes.Register care packs to the relevant equipment as per the machine request forms when ordering stock.Capture and submit Care Pack information to HP on a monthly basis.Liaise with suppliers to ensure that deliveries are expedited in an efficient manner and within the required time frame specified.If and when required liaise with the relevant Sales Managers and Sales people in updating them on delivery dates and times.Maintain a positive and professional relationship with all suppliers and staff.Upload supplies and hardware on HP portal on a monthly basis.Keep abreast of specials, and notify the sales teams of any specials being run by any suppliers. Consumables Generic and Original Purchasing of all products requested by the various sales teams and service department as and when required.Create POs when requested, and check that the purchase requisitions are correct.Ensure that all relevant procedures are followed correctly with executing this function and that all relevant paperwork is completed accurately and efficiently. This includes invoices, GRNs, and any support documents required.Pay attention to detail in ensuring that the best possible result is achieved.Ensure that the best possible price and payment terms are negotiated with the various suppliers.Upload relevant supplies on HP portal on a monthly basis. Miscellaneous Buying Purchasing of any other items as and when required in the daily operations of the business must be done within the parameters and required specifications.Ensure the correct authorizing documents are included before the required items are purchased.Ensure that the best possible price and payment terms are negotiated with the various suppliers.Responsible for booking of accommodation, flight tickets and vehicles for all Johannesburg staff and other staff as and when required staff.Assist members of management when required in procuring of non-standard items which are not part of the day to day running of the business. Replenishment of the Bar Ensure, conjunction with the tea lady and Chris, that there is adequate refreshments and snacks in the bar on a daily basis and where there are shortages, they are replenished timeously.Ensure that stock levels are relative to the amount of stock that is used, i.e.: dont pack too many slow-moving beverages in the bar fridge and under stock on beverages that are popular.Work pro-actively to ensure we have stock and the best pricing of alcohol at all times. Inventory Control and Admin
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2y
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Key Roles and Responsibilities :Build and lead NOC team. Ensure surveillance, organization, and motivation of all NOC team members. Provide leadership and direction to NOC engineers and leads who are responsible for customer trouble tickets, system events, monitoring, backup/restore operations etc.Recruit and train NOC personnel as required. Conduct regular 1:1s with assigned staff and provide ongoing training, coaching, and mentoring.Develop and drive improvements to all NOC methods and quality procedures to drive high customer satisfaction.Lead the day-to-day activities of the NOC staff to successfully maintain required standards, uptime, and customer service. Ensure that work assignments are completed.Serve as the escalation point of contact for NOC Analysts concerning technical issues. Establish action plans for improvements based on escalation trending analysisCheck whether network performance reports are generated as desired pattern and delivered on time to concerned parties.Have efficient and documented routines/procedures with all concerned inner working units like different system support units, inner working operators, subcontractors, rollout units, planning/engineering unitsCommunicate regularly with line manager (CTO) and customers to get escalations and follow up.Ensure processes are aligned towards achieving committed SLAs and KPIs.Attend management and customers meetings about NOC activities. Achieve customer satisfaction within network performance.Ensure all workarounds performed to restore service are revisited as part of permanent resolutions to network issues.Initiate and implement ideas to improve operational procedures, policies, and functions of the regional NOC.Establish and maintain well-defined and effective communication channels with internal and external customers.Serve as custodian of the NOC Knowledge Base.Continuously search for ways to improve the network performance.Develop proactive methodologies for conducting fault diagnostics and resolution.Identify new interfaces, tools, and applications to increase effectiveness of the Network Management Systems (NMS) deployed.Continuously assess operational and business continuity risks, ensuring timely awareness and deploying mitigating initiatives. Experience and Qualifications required: Bachelors degree in Computer Science, Telecommunications Engineering, or any related discipline.â?¯Professional certifications such as CCNA, CCNP, etc, will be an asset.â?¯Upwards of 12 years related experience in Operations within the Telecoms Industry with at least 5 years in a Managerial role supporting Executives
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc4ODg5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1201906&xid=1109_78889
2y
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Gauteng - International Telecommunications company seeking a NOC Manager to oversee information gathering and dissemination, as well as incident and problem management in the NOC, ensuring that end-to-end processes and activities are effectively and efficiently carried out by accountable teams. Responsible for managing and coordinating the NOC team. The main aim for this coordination is to ensure that the networking system runs efficiently without interruption.Key Roles and Responsibilities:Build and lead NOC team. Ensure surveillance, organization, and motivation of all NOC team members. Provide leadership and direction to NOC engineers and leads who are responsible for customer trouble tickets, system events, monitoring, backup/restore operations etc.Recruit and train NOC personnel as required. Conduct regular 1:1’s with assigned staff and provide ongoing training, coaching, and mentoring.Develop and drive improvements to all NOC methods and quality procedures to drive high customer satisfaction.Lead the day-to-day activities of the NOC staff to successfully maintain required standards, uptime, and customer service. Ensure that work assignments are completed.Serve as the escalation point of contact for NOC Analysts concerning technical issues. Establish action plans for improvements based on escalation trending analysisCheck whether network performance reports are generated as desired pattern and delivered on time to concerned parties.Have efficient and documented routines/procedures with all concerned inner working units like different system support units, inner working operators, subcontractors, rollout units, planning/engineering unitsCommunicate regularly with line manager (CTO) and customers to get escalations and follow up.Ensure processes are aligned towards achieving committed SLAs and KPIs.Attend management and customers meetings about NOC activities. Achieve customer satisfaction within network performance.Ensure all workarounds performed to restore service are revisited as part of permanent resolutions to network issues.Initiate and implement ideas to improve operational procedures, policies, and functions of the regional NOC.Establish and maintain well-defined and effective communication channels with internal and external customers.Serve as custodian of the NOC Knowledge Base.Continuously search for ways to improve the network performance.Develop proactive methodologies for conducting fault diagnostics and resolution.Identify new interfaces, tools, and applications to increase effectiveness of the Network Management Systems (NMS) deployed.Continuously assess operational and business continuity risks, ensuring timely awareness and deploying mitigating initiatives.Experience and Qualifications required:Bachelor’s degree in Computer Science, Telecommunications Engineering, or any related discipline.?Professional certifications such as CCNA, CCNP, etc, will be an asset.?Upwards of 12 years related experience in Operations within the T
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzU0NjIwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1203277&xid=1266_54620
2y
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Security Incident Response Analyst - Johannesburg Salary: Market Related, Permanent Purpose of Position: Complement Recruitment are recruiting for a Security Incident Response Analyst based in Sandton, Johannesburg Gauteng. The is a permanent position, remote, but will require on-site meetings at the office. The company offers a competitive salary as well as Medical aid, Retirement Annuity and Death & Disability benefits.Check out Our Site Apply Directly for this Job by clicking here - https://bit.ly/3LkgmiK Minimum Requirements :7+ years of professional IT experience in either, but not limited to systems administration, systemsengineering, and/or TCP/IP network administration3+ years of professional IT experience including experience in information security, in areas such as security operations, intrusion detection, incident analysis, incident handling and platform managementA sound knowledge of IT security best practices, common attack types and detection/prevention methods including malware, emerging threats, attacks, and vulnerability managementTCP/IP knowledge, networking, and security product experienceDemonstrable experience of analysing and interpreting system, security, and application logsKnowledge of the type of events that both Firewalls, IDS/IPS and other security related devices produceExperience with various security technology platforms such as, but not limited to: SIEM, AV, ETDR, DLP, Email SecurityStrong deductive reasoning, critical thinking, problem solving, and prioritization skillsExperience assisting the development and maintenance of tools, procedures, and documentationCustomer service including the resolution of customer escalations, incident handling, and responseHighly proficient in spoken and written English Duties: Handling of Incidents through ticketing systems and follow through completion and/or escalation inaccordance with established procedures.Work in correlation with SLAs as applicable for day-to-day OperationsTroubleshooting security incidents, reported by end-users, or discovered by proactive health checksMonitor multiple security technologies, such as IDS/IPS, Firewalls, Switches, VPNs, and other security threatdata sourcesRespond to inbound requests via email and other electronic means for technical assistance with securitymanaged servicesCase escalation and managementResolve problems independently and understand escalation procedureGeneral administration (user accounts, settings, policies, groups, etc.)Miscellaneous security platform specific outputsAssist in the recommendation for improvements and the development of technical standardsCreate, follow, and present detailed operational process and procedures to appropriately analyse, escalate,and assist in remediation of critical in
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0OTU5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1191904&xid=1109_74959
2y
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Our client in the IT industry is looking for an Infrastructure Remote Monitoring Analyst to join their dynamic team in Woodmead, Johannesburg PROFESSIONAL SKILLS AND REQUIRED QUALIFICATIONS: • Available to work on a 24/7 schedule• Excellent English language skills for both written and verbal• Analytical skills• Demonstrate a good understanding of technical issues• Minimum of 1 year of IT Support experience• Basic hardware components knowledge• Basic networking knowledge• Basic ITIL understanding• Experience with Operating Systems and Monitoring tools (considered an advantage)MAIN RESPONSIBILITIES: • Monitor all monitoring alerts using various monitoring tools integrated with Client environments.• Perform actions based on predefined procedures/SOPs.• Act as the 1st Level of IT Support for in-scope monitored assets (SW, HW, OSs, etc.)• Perform manual alert correlations in accordance with predefined procedures and escalate based on specific Project/Client requirements• Handling of Incidents through ticketing systems and follow-through completion and/or escalation in accordance with established procedures.• Work in correlation with SLAs as applicable for day-to-day Operations of the Monitoring Team• Document procedures used to solve issues for future reference.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUxODAyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189130&xid=1108_51802
2y
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Qualifications: B.Eng., BSc, or BTEC (National Diploma) in Mechanical Engineering or associated discipline.Experience: 3 to 5 years working in a related field in any of these industries (Automotive, Aerospace, Marine, Industrial engineering,) (I may consider less, dependant on what they were doing)Skills: Must be proficient in the use of CATIA or other similar 3D Design Software (Fusion 360, Solidworks, Inventor, CREO or similar)Should have a good understanding of the principles of PLMMust be proficient in the use of 2D Design and Drafting Software (GstarCAD, AutoCAD, Draftsight or similar)Must be well presented, articulate, able to identify client requirements, recommend and describe appropriate solutions within our software portfolios, and be comfortable liaising with client representatives at all levels.The Role includes recommendation, demonstration, provision, implementation, and Support of our software solutions. Additionally training of clients in the use of the solutions.Other requirements will include working together with internal marketing to prepare and provide material and media, as well as technical demonstrations of features, to prospective and existing clients.Additional responsibilities will include: Managing junior applications engineers on day-to-day tasks,Overseeing task allocations to ensure deadlines are met and KPI’s achieved.Scoping occasional client project requirementsOverseeing Helpdesk Ticketing system to ensure targets i.r.o. query resolution are met.Some National, and occasional international travel is a requirement of this role.Candidates should possess, or be prepared to obtain, a valid passportCandidate must be fully vaccinated against Covid 19.Candidate must not have a criminal record.Candidate must have a full clean driver’s licence and own reliable transport. All business travel, accommodation, meals etc are pre-booked and arranged by our travel agents, so staff never incur any out-of-pocket expenses.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzQ2MTkyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1155096&xid=1108_46192
2y
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*Reference: E.L000523-BG-1*
Opportunity Available!! Our well known client in the Information Technology sector is looking to employ a Senior Account Support Consultant to join their team in Johannesburg.
*Job Description: *
* Instituting corrective actions by completing accurate and complete Jira Project tickets and
ensuring developers understand fully what changes are to be carried out
* Fully understand the clients business model, processes and procedures
* Active involvement in managing two-way communication between ourselves and the relevant Account Managers
* Providing application support to users - Answer, resolve, and log in-bound customer calls,
identify issues and provide suggestions and long-term resolutions
* Investigate and analyse system issues to determine cause of issues and appropriate corrective
action
* Review and recommend continuous improvement of the systems and support processes
* Document technical information and processes for existing and newly developed functionality
* Provide clear, professional, informative and appropriate communication to colleagues, customer, via telephonic, email, Skype and Team Viewer
* Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries
* Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)
* Deconstruct client issues and analyze the various solutions via various communication channels
* Effective and accurate logging, updates and closure of service desk calls and monitoring time
targets of outstanding calls
* Customer relationship building to ensure our service and value add is of a high quality
* Based on the client site for most days of the week
*Job Requirements: *
* B Com /Information System or similar qualification
* Knowledge and /or exposure to IT/Accounting systems
* Minimum of 5 years’ experience in similar position
* Analytical and problem-solving skills
* Exceptional communication and people skills
* A valid driver’s license and willing to travel during the day in JHB
* Excellent knowledge of business and accounting systems
* Ability to work in a team environment
* An understanding of the software development and database environment will be an added advantage
R Negotiable
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzIzNjM3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1184410&xid=1555_23637
2y
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Our company is looking for a suitably qualified and experienced Service Delivery Manager to join our dynamic team. Purpose of the Job: To be the first point of contact between the MVNO and Cell C through providing continuous support through managing and fostering the MVNO business requirements both operational and service orientated therefore establishing and maintaining an excellent client centric service relationship.
*Service Delivery Management*
* Manage all aspects related to the engagement between the MVNO’s and Cell C.
* Manage/maintain the service, technical & operational relationship between Cell C and the assigned MVNOs.
* Manage information flow to the MVNO where the MVNO is entitled to such.
* Accountable for the day to day operational and service relationship between Cell C and MVNOs by supporting and assisting the MVNOs
* Responsible for project delivery by being the single point of contact between the assigned MVNOs and Cell C for MVNO related products and/or services.
* Ensure contractual timelines are met
* Establish and evaluate Key Performance Indicators for any service and/or operational metrics
*Operational Delivery *
* Drive efficiencies, service management workflow enhancements, service request template updates/enhancements and operational effectiveness within the operations environment that will benefit MVNOs.
* Manage and/or communicate to the respective operations team to ensure that the MVNOs meet their operational targets and SLAs.
* Ensure MVNOs are fully supported and operational at all times
* Provide regular feedback to MVNO regarding the status of each business requirement, as per SLA
* Provide Service management support including internal and external SLA reporting requirements, workflow and service template improvements/enhancements and escalations to MVNOs about MVNO open service tickets
* Prepare internal and external Service Level reports
* Conduct and analyse quarterly SLA results, business satisfaction surveys/results with the assigned MVNOs to gain feedback on actual performance, perceptions of services, service levels met or not met and quality of deliverables.
* Assist the respective outsource partner to define Support and Service Level Agreement’s (SLAs).
* Ensure the creation and establishment of processes required to manage the Cell C and MVNO relationship e.g. demand Generation management, service management, partner satisfaction, change control, fault and incident management and MVNO engagement
* Drive continues improvements across the Cell C and with the MVNOs
* Recommend enhancements to existing policies, processes and services.
* Drive the uptake of new products and/or services offered to the MVNOs by the wholesale service delivery portfolio.
* Ensure timely delivery of reports, invoicing and pricing to the assigned MVNOs as defined within guidelines of the mutually agreed operations manuals and the governing agreements.
* Ensure knowledge management by taking an active role
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI2NzIwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1192645&xid=1555_26720
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Heres an incredible opportunity for a junior C# developer at a top fintech/product shop in Sandton central. They have a global footprint in a broad range of industries including mining, manufacturing, machine learning, banking, and aviation. The role at hand is sitting in their fintech space which means you will be building product for SA’s major banks (a commercial investment platform, and a smart workflow system) as well as a green investment platform for a European company.As a junior dev, this is your Golden ticket to work among Johannesburg smartest and finest devs. This environment is technology-driven with highly analytical and complex problem-solving in store for you. You will learn and conquer every day.Get ready to build the next big thing within a respect-driven, trusting team culture.Get ready to embrace international projects, while drinking some rather good coffee and embracing some family banter and office fun.How to land the ticket: You have at least two years commercial experience in C# developmentThey are currently using C# .Net Core 3.1 using EF Core 3.1 with an Angular 9 web app – you need to be familiar with these toolsFamiliar with the scrum-like process; Azure DevOps for CI/CD, Git for source controlOn the front end you are comfortable with the newer versions of AngularBy nature, you are a go-getter, constantly upskilling yourself, you enjoy tackling hackathons/competitions etc, and keep up to date with tech trends Qualifications: Some non-negotiables include a degree in computer science/IT and a C symbol for HG mathematicsReference number for this position is ND52877 which is a permanent position based in Sandton offering a salary of up to R420,000, salary negotiable on experience. E-mail me on nicoled@e-merge.co.za or call her for a chat on 011 463 3633 to discuss this and other opportunities.Are you ready for a change of scenery? E-Merge IT recruitment is a niche recruitment agency. We offer our candidates options so that we can successfully place the right people with the right companies, in the right roles. Check out the E-Merge IT website for more great positions.Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzE3NjI5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1251195&xid=1320_17629
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Were recruiting for the position of Senior IT Technician. The purpose of this position will be to take responsibility for the day to day running of all centralised infrastructure, as well as the national SD-WAN. This will include VMware Privace Cloud, ADDS and ADFS, SQL Enterprise Clusters, Terminal Services, Web Servers, File Services, Exchange Server and Office365 in Hybrid. The primary objective will be to ensure the availability of applications in line with internal SLAs. This will include being available on standby for maintenance and issues outside of normal working hours.
View our other positions on (Facebook)(http://www.facebook.com/apmcSA), (LinkedIn)(https://www.linkedin.com/company/18124490) and (Instagram)(https://www.instagram.com/apmc_sa/).
* Taking responsibility for the day to day running of all centralised infrastructure, as well as the national SD-WAN; including VMware Privace Cloud, ADDS and ADFS, SQL Enterprise Clusters, Terminal Services, Web Servers, File Services, Exchange Server and Office365 in Hybrid
* Ensuring the availability of applications in line with internal SLAs
* Being available on standby for maintenance and issues outside of normal working hours
* Continuously monitoring the status of all infrasructure
* Handling incident and problem management functions
* Taking responsibility for project and change management
* Facilitating system upgrades and migrations in line with the IT roadmap
* Managing level 3 escalations from regional IT teams
* Maintaining the automated patch management system to ensure end user devices are up to date
* Reviewing and approving change requests in accordance with the change management process
* Managing vendor performance and relationships
* Maintaining the ticketing system
* Ensuring technical SLAs are met
* Writing technical documentation
* Developing and presenting technical training
* VMware Certified; Microsoft MCE Certified; Veeam Certified; Office365 Certified; Cisco, FortiGate or Sophos Certified; ITIL Certified; basic experience with C# and SQL scripting
* Advanced Windows Server and VMware skills
* Experience designing and supporting IT systems including disaster recovery
* Advanced understanding of networking including Firewalls, SD-WAN, routing and NAT
* Strong understanding of email and specifically Office365 in a hybrid deployment
* Experience implementing a cyber security framework such as NIST or CIS
* Experience maintaining automation tools such as N-Able, Kaseya or ConnectWise Automate
* Experience maintaining monitoring tools such as Zabbix or Nagios
* Experience writing PowerShell scripts
* VMware Certified; Microsoft MCE Certified; Veeam Certified; Office365 Certified; Cisco, FortiGate or Sophos Certified; ITIL Certified; basic experience with C# and SQL scripting
* Advanced Windows Server and VMware skills
* Experience designing and supporting IT systems including disaster recovery
* Advanced un
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI4OTE3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1199485&xid=1555_28917
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Job Description: As the Account Manager, you need to ensure that our clients receive exceptional service. You will be responsible for driving customer engagements by understanding customer needs, build ing strong client relationships and strategically collaborating with the Technical and Sales T eam s to ensure that we de liver and exceed on client expectations. Responsibilities: Build, manage, and nurture relationships with clients, ensuring their needs are understood and met according to the Account Management Life Cycle. Ensure alignment between client services (billed vs supported) and address discrepancies promptly. Monitor and maintain client satisfaction using customer satisfaction surveys (Customer Thermometer). Track and report monthly Customer Thermometer results, highlighting successes, failures, and actions taken. Monitor client profitability and sales from existing clients, ensuring contracts are renewed in a timely manner . Identify and generate opportunities to upsell and cross sell our service offerings by understanding the client environment and effectively communicating any leads to the Sales Team. Manage T echnical Managed Services Contract Annual escalations, discussions, and meetings with clients. Mediate between clients and the technical team, overseeing client complaints and escalations. Manage client escalations, working closely with the dispatcher and IT professionals to resolve issues before escalating to Service Delivery M anager or other relevant parties. Assist with onboarding and offboarding clients as part of the project management process. Ensure agreed schedules for alignment and management of account information, including contacts, banners, and tooling. Handle administrative aspects of projects, including managing issues, scope creep, and project completion internally. Monitor monthly ticket performance and activity per client, ensuring timely and effective issue resolution. Track all account activity in the Professional Services Automation (PSA) system, maintaining an up-to-date record of client interactions and services. Liaise and collaborate with the Technical Team to implement relevant improvements in customer service, both verbal and written, onsite and remote. Assist with the preparation of Quarterly Business Reviews (QBRs) as needed. Review and approve month end invoices within 5 business days from the start of a new month Mediate billing queries with clients and internal teams, ensuring prompt resolution. Role requirements: Matric Business Management Qualification Drivers License and Own Car At least 4 years experience in a similar role in a Managed Services IT Support environment Skills requirements: Emotional Intelligence High Technical Aptitude Ability to work under pressure Strategic and Critical Thinking Good Communication and Presentation Skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMjAxXzI5ODUzMl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1752552&xid=2201_298532
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*Reference: E.L000493-BG-1*
Senior Account Support Consultant!! Our leading client in the Information Technology sector is seeking to employ a Senior Account Support Consultant to join their team in Johannesburg.
*Job Description: *
* Instituting corrective actions by completing accurate and complete Jira Project tickets and
ensuring developers understand fully what changes are to be carried out
* Fully understand the clients business model, processes and procedures
* Active involvement in managing two-way communication between ourselves and the relevant Account Managers
* Providing application support to users - Answer, resolve, and log in-bound customer calls,
identify issues and provide suggestions and long-term resolutions
* Investigate and analyse system issues to determine cause of issues and appropriate corrective
action
* Review and recommend continuous improvement of the systems and support processes
* Document technical information and processes for existing and newly developed functionality
* Provide clear, professional, informative and appropriate communication to colleagues, customer, via telephonic, email, Skype and Team Viewer
* Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries
* Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)
* Deconstruct client issues and analyze the various solutions via various communication channels
* Effective and accurate logging, updates and closure of service desk calls and monitoring time
targets of outstanding calls
* Customer relationship building to ensure our service and value add is of a high quality
* Based on the client site for most days of the week
*Job Requirements: *
* B Com /Information System or similar qualification
* Knowledge and /or exposure to IT/Accounting systems
* Minimum of 5 years’ experience in similar position
* Analytical and problem-solving skills
* Exceptional communication and people skills
* A valid driver’s license and willing to travel during the day in JHB
* Excellent knowledge of business and accounting systems
* Ability to work in a team environment
* An understanding of the software development and database environment will be an added advantage
R Negotiable
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzEzNDQ4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1155813&xid=1555_13448
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