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Our client, a leading South African financial group founded in 1985, encompasses insurers and a comparison platform. Rooted in providing peace of mind, they safeguard possessions, loved ones, and life plans. Pioneering innovation and service, their diverse team drives excellence, and they are looking for a Financial Advisor to join their team.
Job Purpose:
The Financial Advisor will be responsible for conducting financial needs analysis for both Life and Investment planning needs, utilize extensive expertise to provide financial advice to customers, grow client base and prospecting of new clients.
Responsibilities:
Sales Opportunities Creation
• Develop a personal network within the sales territory and represent the organization at relevant industry events, sourcing of referrals, and recommendations from existing customers and other contacts to identify sales opportunities, promote the organization, and enhance its reputation. Identify Personal Lines and Business Insurance opportunities Customer Needs Clarification
• Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyses complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of customer requirements. Conduct financial needs analysis, client portfolio analysis and provide financial advice Sell Customer Propositions
• Identify the products or services that best meet the customers stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale Customer Onboarding
• Walk customers through the advanced/custom features of the product/service, connecting those features directly with customer pain points Performance Management
• Respond to personal objectives, take appropriate actions to ensure achievement of agreed objectives and use performance management systems to improve personal performance Customer Relationships Development
• Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships
• Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response Client Customer Management (External)
• Manage key client and customer relationships to maintain customer satisfaction, retention of clients and loyalty Client Document Management
• Create and ensure compliance with a companywide document management system Operational Compliance
• Develop knowledge and understanding of the organizations policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to t...Job Reference #: 202627
18min
1
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Our client helps people in every phase of their life to enjoy unrestricted quality of life within their own four walls. As one of the market leaders in the field of stairlifts and home lifts, it is their daily ambition to offer their customers the best advice and service. In order to continue selling the right product to their customers, they are looking for a:
Our client is looking for you, if…
... you are focused on providing the best possible customer service. As a people person, you not only speak the language of your customers, but also connect with them emotionally to understand their needs. You have a charismatic and convincing personality, which enables you to sell in a target- and sales-oriented way.
Your responsibilities:
Provide information on products and prices of their extensive product portfolio, including proactively proposing offersExpertly respond to all inquiries from prospective customers via the telephone while presenting their products to conclude a transaction.Sales and marketing of the entire stairlift and home lift product rangeDirect entry of telephone orders and their schedulingIncrease customer satisfaction through solution-oriented salesSustained long-term customer care for current and prospective customers
Your qualifications:
Ideally, you have already worked in sales and know what is important - self-confidence, the ability to handle stress, stamina and the power to close salesYou enjoy sales and marketingYou have a pleasant telephone voice and the ability to communicate and express yourself clearly, also in written formYou are persuasive and enjoy convincing people of a good productYou have good PC skills and are confident in working with Microsoft OfficeFLUENT German conversation and written skills
What you can expect from the organisation:
An international, young and dynamic teamA young and goal driven team which is striving for successGood performance-related remuneration and the opportunity to advanceAn innovative, up-and-coming and modern product
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDI4OTgzMTg5P3NvdXJjZT1ndW10cmVl&jid=1296777&xid=2428983189
24min
1
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Position Summary
A Customer Service Agent is employed to perform a defined range of skilled operations within the required language range, usually within a range of broader related activities involving known routines, methods and procedures. Some discretion and judgement is required in the selection of equipment, services or contingency measures and within known time constraints. Within this team, this role is predominantly taking inbound calls and/or inbound emails and solving simple customer queries or creating cases to be handed over to a Case Manager.
Duties and Responsibilities
Receive calls and answer customer email queries in fluent GermanUse common call centre telephone and computer technology.Enter and retrieve data.Work and build relationship in a team consisting of local and international staff members at different locationsManage their own work under guidance.Use multiple technologies such as telephony and internet services.Follow occupational health & safety policy and procedures.Communicate in a customer contact centre.Work in a customer contact centre environment.Respond to inbound customer contact.Conduct outbound customer contact.Use basic computer technology with at least intermediate skill level.Use an enterprise information system.Provide excellent quality customer service.Send and retrieve information over the internet using browsers and email.Manage work priorities and professional development.Manage workplace relationships in a contact centre.Use multiple information systems.Manage customer relationships.Assist in providing solutions to customers and staff.Open service requests that must be referred to the country Customer relations Centre (CRC) – ask all the relevant questions so that the CRC Case Manager can start working on the case without contacting the customer again.
Requirements
SA citizen, permanent residence or qualifying for a work permit (e.g., Spousal permit) for South Africa.Fluent (speak, write, and read) in both German & English.
Education and Experience
Completed Matric / Grade 12 or equivalent with a minimum of one-year customer service-related experienceCommunicates both verbally and in written correspond...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjcwMzQzNjg5P3NvdXJjZT1ndW10cmVl&jid=376454&xid=3270343689
28min
1
Business Consultant
Position: Full time, Hybrid (Office based)
Location: Johannesburg
Please send your latest CV to Michelle - kindo.m@abcworldwide.com
COMPANY PROFILE
Our client is one of the largest South African FX intermediaries, and they are proud that some of the biggest names in Financial Services have chosen them as their preferred foreign exchange provider. In addition, they give their clients access to the best pricing and service available in the market.
They offer expert advice coupled with fast, reliable, and secure currency transfers with preferential exchange rates, so that your money goes further. Our client is licensed by the FSCA as an authorized Financial Services Provider and authorized by the SARB to act as a Foreign Exchange Intermediary.
About the role
This role is for a business consultant that will focus on the Wealth industry and assist financial advisors, asset managers and other financial institutions, and their clients, to move funds in and out of South Africa.
Key Responsibilities
Delivery of both annual and monthly sales targets in coordination with the company´s sales strategy to ensure sustainable growth and business developmentLead and develop relationships with key clients to build long term sales opportunities and an effective distribution network of regional contacts and influences in the foreign exchange marketMaintains, influences, and develops senior level relationships with all key FX Partners and introducing advisors for business development opportunitiesDevelops and maintains a strong business pipeline for Regional Accounts and expands on activitiesResponsible for generating and closing a consistently high level of sales opportunities with clients by identifying needs, developing FX relationships, and providing appropriate FX solutions and servicesAssisting Introducing Partners and Corporate Clients from the point of inquiry to trade completion by facilitating registration, gathering KYC documentation, and managing the client to the point of trade readiness
Core Competencies
Adhering to good practice and ethical Principles and ValuesDemonstrates consistent usage of ethics and values; raises potential violations in othersDelivering results and Meeting Customer ExpectationsModifies approach in the face of new demands helps others (both internally and externally)Supports change initiatives, adjusting their actions appropriately when presented with additional informationDemonstrates ability to relate well to people at all levelsMakes timely decisions and accepts accountability for own actions
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDY4MzA4MTM/c291cmNlPWd1bXRyZWU=&jid=1545840&xid=246830813
31min
1
Business Consultant
Position: Full time, Hybrid (Office based)
Location: Pretoria
Please send your latest CV to Michelle - kindo.m@abcworldwide.com
COMPANY PROFILE
Our client is one of the largest South African FX intermediaries, and they are proud that some of the biggest names in Financial Services have chosen them as their preferred foreign exchange provider. In addition, they give their clients access to the best pricing and service available in the market.
They offer expert advice coupled with fast, reliable, and secure currency transfers with preferential exchange rates, so that your money goes further. Our client is licensed by the FSCA as an authorized Financial Services Provider and authorized by the SARB to act as a Foreign Exchange Intermediary.
About the role
This role is for a business consultant that will focus on the Wealth industry and assist financial advisors, asset managers and other financial institutions, and their clients, to move funds in and out of South Africa.
Key Responsibilities
Delivery of both annual and monthly sales targets in coordination with the company´s sales strategy to ensure sustainable growth and business developmentLead and develop relationships with key clients to build long term sales opportunities and an effective distribution network of regional contacts and influencers in the foreign exchange marketMaintains, influences, and develops senior level relationships with all key FX Partners and introducing advisors for business development opportunitiesDevelops and maintains a strong business pipeline for Regional Accounts and expands on activitiesResponsible for generating and closing a consistently high level of sales opportunities with clients by identifying needs, developing FX relationships, and providing appropriate FX solutions and servicesAssisting Introducing Partners and Corporate Clients from the point of enquiry to trade completion by facilitating registration, gathering KYC documentation, and managing the client to the point of trade readiness
Core Competencies
Adhering to good practice and ethical Principles and ValuesDemonstrates consistent usage of ethics and values; raises potential violations in othersDelivering results and Meeting Customer ExpectationsModifies approach in the face of new demands and helps others (both internally and externally)Supports change initiatives, adjusting their actions appropriately when presented with additional informationDemonstrates ability to relate well to people at all levelsMakes timely decisions and accepts accountability for own actions...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzc3NzQ4NzYxP3NvdXJjZT1ndW10cmVl&jid=1545838&xid=2777748761
33min
1
SavedSave
The focus for this role will be Hybrid Cloud and Data Centre and SAP solutions.
A successful candidate will be expected to be a competent design authority on larger or more complex solutions, demonstrating an understanding of the customers’ business and commercial issues. They identify, design, and deliver larger or more complex architectures, strategies and specific solutions.
Responsible for the design and communication of high-level structures to enable and guide the design and development of integrated solutions that meet current and future business needs.
Minimum Requirements:
Bachelors’ Degree or equivalent through other qualifications / work experience.Successful track record in technical Pre-sales of Data Centre and Hybrid Cloud Solutions with a special focus on software Strong background and understanding of SAP HANA, Enterprise storage, Virtualization, Converged, Hyper Converged and Cloud infrastructures.5+ years’ experience in the design of Infrastructure Solutions.Demonstrable knowledge of the design considerations, technologies and tools enabling new generation Data Centre solutions.Appropriate accreditation / certification including one or more convergence technologyPrevious exposure and demonstrable understanding of Infrastructure Solutions for SAP environments.Previous exposure and demonstrable understanding of complex VMware environments (both converged and hyperconverged).Technology Evangelist with the ability to connect and work with C-Level stakeholdersTechnology Evangelist - Public Speaking at events
Key Accountabilities:
Owns and develop the Company Solution portfolio including alliance managementDevelop the VMware portfolio including alliance managementTake complete responsibility for technical input to qualification and business approval meetings, designing larger more complex solutionsShapes technical proposals to be commercially acceptable to the customer and may make solution/service trade-offsRepresents Company at customer forums, conferences, and professional bodies to build Company’s reputation in the marketplaceContributes to definition of customers’ overall IT architecture, designing new solutions of significant size and complexity, and can manage the work of specialists contributing to the design and implementationPartner enablement to drive the SAP portfolio value propositionAssisting sales team in articulating a clear win strategyParticipate in focused events creating brand and portfolio awareness for both the SAP and VMware portfoliosBe entrenched as a trusted advisorActively d...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzUwMDY1MTkyP3NvdXJjZT1ndW10cmVl&jid=1398997&xid=2750065192
35min
1
SavedSave
Our client is an international insurance company, specialist in international wellbeing offering a variety of international insurance products. They are seeking to employ a Membership Advisor to provide and effective customer service and claims assessment function to their key distributors and members based worldwide.
Requirements:
At least 2 – 5 years’ experience in a similar role.Grade 12 or Equivalent NQF Level 4 QualificationFAIS Compliant is an advantageCustomer service certificateSound knowledger of industry regulatory requirementsHigh standard of written English is essentialExcellent communicator in English, both written and verbalExcellent administration skills
Duties:
Initial underwriting of new applications, referring to medical underwriters as appropriate.Entering new group schemes and members onto database.Processing of renewals.Production of Policy Schedules and membership packs.Provide first class customer service to members, responding to enquiries by email, telephone, and letter.Liaison with Distributors and Brokers globally.Ensure all necessary administrative tasks are completed accurately and within agreed time limits.To consider and abide by the Data Protection Act, particularly in respect of the handling of sensitive medical data.To consider and abide by guidelines, regulations and standards always set by the FCA.Always adhere to departmental Service Level Agreements.Production of Life & Personal Accident documentation under the direction of the Senior Operations Adviser.Assessment of existing processes and evaluation and implementation of possible improvement solutions.Testing of new processes and procedures in concert with the Operation Team Manager.
Key skills:
Excellent administration skills.Sound knowledge of industry regulatory requirements.Excellent communicator at all levels, able to listen and respond effectively to others, with the ability to translate the needs of customers into working procedures.Highly organised and able to implement an effective time management system to plan and prioritise own workload.Great team player.Good problem-solving skills and ability to work on own initiative when required.People focused and customer orientated.Culturally aware.High standard of written English.
Salary: Market related
Closing date: 31 May 2023
Candidates who meet the relevant requirements must please apply by contacting Gary on 011 0261907 or email a detailed CV to vacancy (at) letslink .co .zaPlease view our website:...
https://www.ditto.jobs/job/gumtree/3808582964?source=gumtree
1h
A well-established financial services business is seeking to appoint a Senior Legal Advisor: Litigation.
Qualifications:
LLB
Admitted Attorney
Experience:
At least 8 years’ experience post articles experience in similar environment i.e. Private equity, Corporate finance, Corporate Finance Management Consulting etc.
At least 8 years litigation, business rescue and Court experience,
Experience in securities law; and/or
Experience in insolvency law; and/or
General experience in commercial law; and/or
Proven working knowledge of Company law, Tax law and NCR
Business report writing
MS Office suite knowledge
Experience in Turnarounds, Workouts and Restructuring is advantageous
Professional and courteous to all clients (internal and external)
Accuracy in preparing legal documentation
Ability to advice on legal issues related to business
Ability to convey legal opinion and argue legally.
Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful. However, please keep a lookout on our website, www.sixsense.co.za for available positions which may be inline with your career aspirations.
SECTOR: Legal
Job Reference #: SSC000573/AK
1h
1
SavedSave
Purpose of this role:
HRBPs is the strategic partner, single point of contact, and principal advisor for human capital matters to the leadership of businesses, countries, or functions.Positions may have direct reports and be responsible for managing other colleagues.HR Specialists are the expert partners to the HRBPs and trusted advisors on specialized human resources deliverables such as employee relations, reward and compensation, talent.
Education and Experience;
MatricRelevant graduate and postgraduate qualification.Masters in Business Administration considered an advantage.Minimum 3-5 years HR experience in a medium size or large company.Knows and applies HR concepts, practices and procedures aligning to Group HR;Minimum supervision in performing work and assignments that are broad in nature, requiring originality and ingenuityShould have appreciable latitude for un-reviewed action and decision
Minimum Requirements:
Contributing to the creation and development of its strategic plan.HR Specialists form part of the COEs and assist our HRBPs to guide our businesses through specialized deliverables such as talent acquisition, learning and leadership development, compensation and reward, HR systems and reporting.Providing specialist support in areas like Talent Acquisition and Rewards.May be required to lead, manage, and direct a team (where relevant)
Strategic Competencies:
Operational ExcellenceManaging ChangeAccountabilityCollaboration CultureInnovation
Functional Competencies:
ConsultingStrategic ThinkingOptimizing TalentDriving ResultsInfluence and partneringBusiness Acumen
Key performance areas:
Level Summary
The Business Partner families exist to act as trusted advisors to the business providing a world class service offering value add advice and solutions that influence the business and drive people agenda across the business.Engage with all relevant stakeholders on strategic HR issues.Provides guidance on the implementation of relevant HR strategies, policies, guidelines and procedures.Successfully deliver short to medium term change projects. ScopeWork with Business Heads to drive the people agenda across the divisionActs as a catalyst, confronting issues and creating the drive for rapid and continuous changeEmpower people to take accountability of resultsIs successful in engaging and building credibility with influential and complex teamsCan successfu...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDA1Njk2NzgzP3NvdXJjZT1ndW10cmVl&jid=1144172&xid=2005696783
1h
1
My client in the Short Term Insurance is looking for a Broker
Minimum requirements for successful candidates:
MatricFull qualification (NQF4) Short-term insurance - Commercial and Personal lines.Successfully completed the class business examSuccessfully completed the RE5 examCurrently registered with the Financial Sector Conduct Authority as a full representative2+ years, of experience as a representative rendering Financial Advice and Intermediary servicesMust be computer literate on a basic intermediary level on Microsoft softwareMust have excellent negotiation and presentation skills and possesses the ability to close dealsMust have high initiative and entrepreneurial skills and must be able to work independentlyOwn transport and a cell phone are mandatoryAFRIKAANS & ENGLISH First Language ESS
Responsibilities will be, but are not limited to:
Prospection and closing of new businessMaintaining existing businessTo have a holistic approach to financial adviceEstablishing and defining a professional relationship with clienteleAnalysing and evaluating current insurance policies and cover informationDeveloping and presenting recommendations and/or alternatives to clienteleThe implementation of recommendationsThe monitoring and maintaining of clients short-term insurance portfolios
The remuneration and value proposition are to be compiled in collaboration with each successful individual advisor.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTAzNjQ2MzYwP3NvdXJjZT1ndW10cmVl&jid=1302138&xid=2103646360
1h
1
My client in the Short Term Insurance is looking for a Broker
Minimum requirements for successful candidates:
MatricFull qualification (NQF4) Short-term insurance - Commercial and Personal lines.Successfully completed the class business examSuccessfully completed the RE5 examCurrently registered with the Financial Sector Conduct Authority as a full representative2+ years, of experience as a representative rendering Financial Advice and Intermediary servicesMust be computer literate on a basic intermediary level on Microsoft softwareMust have excellent negotiation and presentation skills and possesses the ability to close dealsMust have high initiative and entrepreneurial skills and must be able to work independentlyOwn transport and a cell phone are mandatoryAFRIKAANS & ENGLISH First Language ESS
Responsibilities will be, but are not limited to:
Prospection and closing of new businessMaintaining existing businessTo have a holistic approach to financial adviceEstablishing and defining a professional relationship with clienteleAnalysing and evaluating current insurance policies and cover informationDeveloping and presenting recommendations and/or alternatives to clienteleThe implementation of recommendationsThe monitoring and maintaining of clients short-term insurance portfolios
The remuneration and value proposition are to be compiled in collaboration with each successful individual advisor.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTIwNTAwNjM1P3NvdXJjZT1ndW10cmVl&jid=1289282&xid=4120500635
1h
1
SavedSave
Service advisor / Aftersales consultant
Vacancy for a Vehicle Service advisor with a vehicle dealership in Bryanston.
Duties: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into workshop, liaising between the client and workshop on progress of vehicles, ensuring customer satisfaction of vehicles serviced
Requirements:
Minimum of 3 to 4 years’ experience as Vehicle Service advisor / Aftersales consultantExperience working within the MOTOR industry and with a corporate branded dealershipMust be able to work under pressure and be customer service orientatedGrade 12 or equivalentValid SA Driver’s licenseClear criminal record
Basic salary plus incentives
Please send Cv to :cherise@firstdegreerecruitment.co.za
https://www.ditto.jobs/job/gumtree/3610758048?source=gumtree
1h
1
SavedSave
Service advisor
Vacancy for a Vehicle Service advisor with a vehicle dealership in Johannesburg.
Duties: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into workshop, liaising between the client and workshop on progress of vehicles, ensuring customer satisfaction of vehicles serviced
Requirements:
Minimum of 3 to 4 years’ experience as Vehicle Service advisor / Aftersales consultantExperience working within the MOTOR industry and with a corporate branded dealershipMust be able to work under pressure and be customer service orientatedGrade 12 or equivalentValid SA Driver’s licenseClear criminal record
Basic salary plus incentives
Please send cv to :cherise@firstdegreerecruitment.co.za
https://www.ditto.jobs/job/gumtree/3632639408?source=gumtree
1h
1
SavedSave
Service advisor / Aftersales consultant
Vacancy for a Vehicle Service advisor with a vehicle dealership in the Northern Parts of Johannesburg
Duties: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into workshop, liaising between the client and workshop on progress of vehicles, ensuring customer satisfaction of vehicles serviced
Requirements:
Minimum of 3 to 4 years’ experience as Vehicle Service advisor / Aftersales consultantExperience working within the MOTOR industry and with a corporate branded dealershipExperience working in a premium dealershipMust be able to work under pressure and be customer service orientatedGrade 12 or equivalentValid SA Driver’s licenseClear criminal record
Basic salary plus incentives
Send CV to charne@firstdegreerecruitment.co.za
https://www.ditto.jobs/job/gumtree/1522491881?source=gumtree
1h
1
SavedSave
Vacancy for a Vehicle Service advisor with a vehicle dealership in Johannesburg
Duties: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into workshop, liaising between the client and workshop on progress of vehicles, ensuring customer satisfaction of vehicles serviced
Requirements:
Minimum of 3 to 4 years’ experience as Vehicle Service advisor / Aftersales consultantExperience working within the MOTOR industry and with a corporate branded dealershipMust be Audi Experienced and Audi certified Must be able to work under pressure and be customer service orientatedGrade 12 or equivalentValid SA Driver’s licenseClear criminal record
Basic salary plus incentives
Please email CV and supporting documents to charne@firstdegreerecruitment.co.za
https://www.ditto.jobs/job/gumtree/2659394688?source=gumtree
1h
1
SavedSave
We have a position for a Quality Controller with a vehicle dealership in Johannesburg to join their team.
The duties:
Plans, coordinates and directs the dealership service departments quality control effortsEnsuring that repairs to customers cars have been completed
Requirements:
At least 3 years experience as a Quality ControllerPrevious Experience as vehicle technician or technical advisor in the workshopExperience working in a Vehicle Dealership and with a premium brand like Mercedes,Bmw etc.Valid SA Driver’s license and Clear criminal recordTarget Driven, dedicated, focused, leadership abilitiesGrade 12
Basic salary with excellent incentives
Please send Cv to charne@firstdegreerecruitment.co.za
https://www.ditto.jobs/job/gumtree/1402924030?source=gumtree
1h
1
SavedSave
Vacancy for a Vehicle Service advisor with a vehicle dealership in Johannesburg North.
Duties: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into workshop, liaising between the client and workshop on progress of vehicles, ensuring customer satisfaction of vehicles serviced
Requirements:
Minimum of 3 to 4 years’ experience as Vehicle Service advisor / Aftersales consultantExperience working within the MOTOR industry and with a corporate branded premium dealership - like Audi, Mercedes, Jeep, Land Rover, BMWMust be able to work under pressure and be customer service orientatedGrade 12 or equivalentValid SA Driver’s licenseClear criminal record
Basic salary plus incentives
Please email CV to charne@firstdegreerecruitment.co.za
https://www.ditto.jobs/job/gumtree/3882524619?source=gumtree
1h
1
SavedSave
Duties:
Checking in cars in to the workshop, confirming customers details on job card,Phoning for warranty and Service authorisation on customers vehicles,Welcoming Customers at service reception, phoning customers for Authorization on work to be done on their vehicles or any extra work.Liaise with the workshop foreman with regards to progress on customers cars so as to inform them of the statusMonitoring cash outstanding and work in progress make follow ups with customers for CSI purposes and make sure everything is in orderPhoning customers to come fetch the vehicles when done and explain invoices to customers
Requirements:
Minimum of 3 to 4 years’ experience as Vehicle Service advisor / Aftersales consultantExperience working within the MOTOR industry and with a corporate branded dealershipMust be able to work under pressure and be customer service orientatedGrade 12 or equivalentValid SA Driver’s licenseClear criminal record
https://www.ditto.jobs/job/gumtree/3599163634?source=gumtree
1h
1
SavedSave
Are you a seasoned business process outsourcing industry leader that prioritizes results? Do you have a track record of successfully managing numerous customer accounts, driving revenue, and producing outstanding results? A fantastic opportunity is available for a BPO Divisional Manager.
Duties & Responsibilities:
BPO Opps Management
Develop and execute the overall operational strategy for the BPO division, aligned with the companys goals and objectives.Lead, mentor, and manage a team of managers and supervisors to ensure effective service delivery, adherence to quality standards, and achievement of performance targets.Establish and monitor key performance indicators (KPIs) to track and improve operational efficiency, client satisfaction, and financial performance.Analyze market trends, industry best practices, and emerging technologies to identify opportunities for process improvements, automation, and innovation within the BPO operations.Collaborate with cross-functional teams, including sales, marketing, and technology, to drive revenue growth, enhance client relationships, and develop new service offerings.Develop and maintain strong relationships with key clients, acting as a strategic partner and trusted advisor to address their evolving needs and drive long-term satisfaction.Ensure effective quality assurance processes and controls to ensure adherence to service level agreements (SLAs), compliance with regulations, and continuous improvement in service delivery, by working closely with the QA teams and Managers.Identify and mitigate operational risks, proactively addressing potential issues and ensuring robust business continuity plans.Monitor and manage operational budgets, resources, and costs to optimize efficiency and profitability.Provide regular reports and updates to the executive team, highlighting operational performance, challenges, and opportunities, and making strategic recommendationsLead and oversee the end-to-end operations of the BPO division, ensuring efficient and effective service delivery, adherence to service level agreements (SLAs), and achievement of key performance indicators (KPIs).Develop and implement operational strategies, policies, and procedures to drive performance improvements, enhance productivity, and optimize service quality.Monitor and analyze BPO operations performance metrics, including call volume, response time, first call resolution, customer satisfaction, and agent productivity, and/or sales enviroments metrics, and take proactive measures to meet or exceed targets.Foster a positive and collaborative work environment, promoting teamwork, motivation, and professional development among the BPO team members.Manage and cultivate client relationships, acting as the primary poi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDExMDQyMTM0P3NvdXJjZT1ndW10cmVl&jid=1608038&xid=3411042134
1h
1
SavedSave
Responsible for creating, implementing, and analysing retention campaigns across all channels and at all stages of the customer lifecycle to retain customers and maximise customer lifetime value.
Key Performance Areas:
Contribute to the development of new business with either existing or new clientsProvide Monthly statistics to the GM: Life Operations (cancellations, lapse ratios, persistency ratios, etc.).Coordinate teams of Client Service Advisors (where applicable) to ensure client service standards are metActs as a support to Sales and distribution and Partnership departments on the more complex accountsEnhance relationships with current and prospective clients by leveraging the credibility gained through knowledge and performance of client’s business environments and requirementsProactively identify and manage potential problems/escalations within client base with appropriate resolution plans.Management of direct and indirect reportsSet clearly defined objectives for each team member, lead and assist them in achieving these objectives; employ, retain, develop, integrate, motivate, remunerate and assign people to appropriate tasks, conduct performance management and ensure teamworkResponsible for the development and implementation of a retention’s strategyEnsure alignment of Group strategy and fulfilment of the business unit’s tasks, while ensuring maximum productivity and efficiencySpeak to clients regarding issues that are brought to the Ombudsman’s officeAct as the link between other departments, and Retentions and continuously liaise with internal stakeholders to ensure alignment and support to enable delivering of solutions and manage riskSeek and continuously develop knowledge of our client business to build an understanding of their needsBe a trusted advisor to all clients through consultative engagements and adding value throughout the supply chainSchedule monthly meetings with existing client base, reporting on SLA’s, challenges, successes, threats, opportunitiesResponsible for maintaining and improving client satisfaction, retention, revenue and profitabilityResponsible for compliant dealings with clientsCarry out the performance management (KPI) process to rate each employee’s performance and providing feedback to employees of their strengths and development areas on a monthly basisEnsure that new consultants joining the team are trained and refreshed on products, scripts, and systems as and when neededCoach and guide bottom performers when the need arisesReactivate valuable inactive accountsImplement automated, multichannel CRM flows across all customer lifecycle stagesCreate effective communication (email, SMS, push etc) using industry best practice...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODY0NDk5NDU5P3NvdXJjZT1ndW10cmVl&jid=1305813&xid=1864499459
1h
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