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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of exper...Job Reference #: 202638
1d
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The HR Administrator will
play a vital role in supporting the HR department and ensuring the smooth
operation of various HR processes and procedures. The ideal candidate will have
a strong foundation in HR principles and practices, excellent organizational
skills, and the ability to multitask in a fast-paced environment.
Responsibilities:
Assist
with the recruitment and onboarding process, including posting job
openings, scheduling interviews, conducting reference checks, and
facilitating new hire orientations.Maintain
accurate and up-to-date employee records ensuring compliance with data
privacy regulations and company policies.Process
employee changes, such as promotions, transfers, and terminations, and
update relevant HR documentation accordingly.Assist
in benefits administration, including enrolments, terminations, and
inquiries, and serve as a point of contact for employees.Coordinate
training and development initiatives, including scheduling training
sessions, tracking attendance, and managing training materials.Assist
with payroll processing, including data entry, payroll adjustments, and
resolving payroll discrepancies in collaboration with the finance
department.Prepare
HR-related reports. Respond
to employee inquiries and provide guidance on HR policies, procedures, and
programs.
Qualifications:
1-3
years of experience in HR administration or a related role, with a solid
understanding of HR principles and practices.Proficiency
in Microsoft Office suite, with strong data entry and analytical skills.Excellent
communication and interpersonal skills, with the ability to interact
effectively with employees at all levels of the organization.Strong
attention to detail and accuracy, with the ability to maintain
confidentiality and handle sensitive information.Ability
to prioritize tasks and manage time effectively in a deadline-driven
environment.Please e-mail admin@autorecruit.co.za
4h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Latin Spanish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202649
1d
1
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*Senior Account Manager - Gauteng*
An IT solutions company are looking for a Senior Account Manager / Account Director to join their team, to be responsible to deliver on agreed business growth values related to the overall company growth target. The focus will be in the large enterprise space dealing with corporate business. This requires a solid track record of successful sales engagements with prospective customers at all levels, as well as client engagements, both from new business development as well as managing existing clients.
Your role further includes;
* be the single point of contact for all relationship management, contractual and financial elements of general account management activities
* collaboration with internal services, pre-sales, business support units promoting open communication and teamwork
* you will also participate in supporting general sales operations and administrative functions for the Sales department by following policies and procedures for creation of documents, workflow, CRM (Salesforce) administration, document management, contract management, quoting and other administrative functions.
*DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO:*
* Single point of contact for Enterprise Account engagement
* Produce, manage and track customer quotes
* Upload and maintain the accuracy of information in CRM
* Perform account administration function to support the Sales Office
* Prepare and present the required management reports
* Assist with Invoicing
* Assist with Debtors Management
* Contract Management
* Client Engagement
* Strategic focused engagement, making use of time and resources in the most effective way
* Use good communication and negotiation skills to generate sales and profits from client engagements to meet sales targets
* Understand and use market intelligence to position and judge the competition to derive accurate pricing
* Produce, manage and track quotes
* Perform an oversight role in checking quote details to ensure that they are correct, ie: correct stock codes, GP%, RoE, delivery address and client order number are all loaded.
* Assist with raising sales orders.
* Ensure that procurement always receives the relevant documentation and information for the purchasing of stock.
* Check that the correct type of quote has been used and issued to the client, for example, Sales quote or Loan quote/Demo quote.
* Upload and maintain the accuracy of information in CRM
* Run a pipeline, forecast and deals closed (won/lost) query on a weekly basis on CRM for all Open opportunities.
* Check data validity on CRM and report exceptions.
* Assist to load all sales related information on CRM and maintain data.
* Perform account administration function to support the Sales Office
* Assist with setting up meeting schedules, document management, Sharpoint filing, printing and general sales office administration support.
* Prepare various management and sales reports
* Run
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzUzNzcwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1241309&xid=1555_53770
2y
1
An international freight forwarder and logistics service provider is looking for a Business Development Manager to join their Express Department in Johannesburg. The successful candidate will be responsible for developing New Business Revenue and growth through prospecting, qualifying, and closing the deal.
Development of new business
* Focus on development of New Business Revenue growth through prospecting, qualifying, and closing the deal
* Prepare tenders, reports, presentations, Approve rates for types of customers
* Generate and follow up on qualified leads in line with company specific requirements
* Analyse clients needs and propose various courier solutions accordingly and close the deal
Service Excellence
* Ensure continuous follow-up by the Sales Team on pending clients
* Manage and retain client relationships on all levels and provide a professional service including of after- sales service, client enquiries and regular follow ups
Sales and Targets and Administration
* Exceed sales objective of assigned targets by promoting and selling couriers services through professional sales targets
* Ensure consistent achievement of all relevant product/monthly targets
* Submit weekly call reports to the General Manager, this will enable him to monitor your weekly activities
* Ensure the pipeline is up to date at all time
* Manage all relevant internal administrative processes
* Attend all meetings and submit weekly stats
* Ensure commission sheets are signed off by the General Manager and submitted to HR
Product Knowledge
* Learn new products knowledge and acquire improved selling skills and communicate to the Sales Team
* Keep abreast of competition services and Markets
Communication
* Ensure effective and ongoing communication between the Sales Teams and supporting departments within the Company at all levels
* Respond and assist on all Sales department queries as communicated by the Sales Team
* Ensure effective communication with General Manager and colleagues
Knowledge & Experience
* Matric or Senior Certification equivalent
* MS Office Suite (especially Excel)
* Minimum of 5 years Sales experience, preferably from the Logistics Industry
Skills
* Excellent client orientation
* Excellent negotiation skills
* The ability to generate sales leads and close deals
* Communication skills
* Time management skills
* Ability to work under pressure
* Target driven
Attributes
* Align performance for success: Focusing and guiding others guiding others in accomplishing work objectives
* Building customer loyalty: Effectively meeting customer needs and building productive customer relationships
* Customer Focus: Developing and sustaining productive customer relationships
* Communication: Clearly conveying information and ideas in a manner that engages the audience
* Follow up: Monitoring the results of assignments
* Initiating action: Taking
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2y
1
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A well-established medium sized IT Company that specializes in ICT Advisory services, virtual workspaces, cyber security and service delivery consulting is currently seeking to employ a Microsoft Managed Services Engineer to join their dynamic team.
Microsoft Managed Services Engineer will be working with the various teams in the business to provide a high level of support and management of the customers Windows Servers and Office 365/Azure tenants, ensuring that these systems are working well and adhere to industry best practices and internal standards and policies
Manage and maintain on the fleet of windows servers that the business manages, including, but
not limited to, provisioning, patch management, security management etc.
• Proactively present opportunities for improvement on the security and management of the fleet
• Manage and maintain Office 365 customer tenants
• Proactively present opportunities for improvement on the security and management of Office 365
tenants
• Identifying and participating in sales opportunities such as new contracts, contract renewals and
system sales.
• Troubleshoot and resolve server incidents as reported by customers or internal monitoring
solutions as necessary
• Perform Root Cause Analyses of major incidents
• Assist with reporting or developing reports for customers based on managed infrastructure
• Meet with customers and provide advice and guidance on bespoke solutions
• Build positive relationships with customers by providing outstanding and excellent services
• Proof, test and assess new products/services.
• Cooperate with technical teams and share information across the organisation
• Assist with projects as and when required
• Develop and implement internal deployment standards and policies
• Handle cover for other technical teams as and when necessary
• Recording of all daily support request and travel done
• Record events, problems and their resolution in logs
• Escalation point for 2nd line engineers and other divisions
Qualifications
* CompTIA N+ - or equivalent knowledge/experience
* MCSE/MCSA/MCITP
* 5 Years’ Experience in the field
* Microsoft 365 Foundation
* Experience in maintaining and managing Office 365 Tenants
* Experience managing a large amount of Microsoft Servers
* PowerShell and scripting experience
Beneficial
* Working knowledge of Intune
* Microsoft 365 Certified: Enterprise Administrator Expert
* Working Knowledge of Microsoft Azure
* Experience in Atera RMM and Zabbix Monitoring
* Experience with starting up and managing projects
* Valid Drivers License
* Own vehicle / transport
Physical requirements
• Valid driver’s licence
• South African ID or international passport a with work permit
• Reliable vehicle
• Reliable cell phone
• Language skills proficient in English
Key Performance Areas
• Presentation and completion of improvement projects
• High level of compliance with in
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzUyNzk3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1240790&xid=1555_52797
2y
1
Qualifications: Matric/Diploma/DegreeCertifications: Microsoft Certification (MCSE 2016), VMware Certified Professional (VCP), Azure Administrator, Office 365 Administrator Relevant Experience: Azure and Office 365 , azure directory services, AWS, VMware, Active Directory, Exchange, skype, Windows Server, Hyper V, Active Directory GPOs, DNS , Certificate Services, KMS, DFSR , PKIExtensive Hardware troubleshooting on HP ,Dell , blades, EVA and 3Par other storageExcellent knowledge of a server operating systemsExperience in Veeam Role Description: Ensure the stability, integrity, and efficient operation of the in-house or customers information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all networked software, hardware and associated operating systems. The Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.Responsible for the co-ordination, installation, configuration, programming, and implementation of releases, upgrades, or changes to multiple system hardware and software architectures (MVS, , Microsoft), and the range of products and productivity tools that support the development and production environments within the enterprise. Makes decisions in the areas of performance analysis, problem solving, and infrastructure planning, with the potential to affect the successful execution of business transactions. Ensures a stable performance environment for the business processing system. Participates in various IT projects intended to continually improve/upgrade the system infrastructure, ensuring change management procedures and methodologies are implemented and followed.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU4MDQxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1212394&xid=1108_58041
2y
1
SavedSave
Our company is looking for a professional front desk clerk to oversee all receptionist and secretarial duties at our main entrance desk. You will perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office budget.Your central goal is to provide our clients with outstanding customer service and support. As the face of our company, the successful candidate will be presentable and friendly, with outstanding peoples skills. You should have a talent for multi-tasking, with excellent communication and organizational skills.Responsibilities:Greet guests and provide them with superb customer service.Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.Answer all client questions and incoming calls.Redirect phone calls to the appropriate department and take down messages.Accept all letters and packages, and distribute them to their appropriate departments.Monitor, organize and forward emails.Track and order office equipment and supplies.Maintain records and files.Oversee the office budget. Requirements:Good understanding of office administration and basic bookkeeping practices.Superb written and verbal communication skills.Excellent organizational and multi-tasking abilities.Strong knowledge of MS Office programs.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzczNTk1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1187047&xid=1109_73595
2y
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Head: Enterprise Project Management Office | GautengJoin this distinguished insurance company at their Gauteng offices as Head of Enterprise Project Management.Purpose of this role:·To strategically provide direction, manage and improve EPMO strategy, frameworks and policies align to industry standards, regulatory requirements, and risk management that is fit for company requirements.·To provide oversight and manage the enterprise-wide portfolio of the EPMO which includes a designated Team of Programme Mangers, Project Managers, Administrators, Business Analysts (Permanent & Contracted) and third party service providers contracted responsible for execution of various Operational and Strategic Projects and Programmes end to end within the company project and programme delivery framework on a day-to-day basis. ·Collaboration with stakeholders across organisation to drive and ensure successful execution against Business Cases and Benefits for specific Projects and Programmes and completion within set timelines and budgets approved, while ensuring professional standard of work.·Lead by example in living the Company Values and ongoing care and development of the team to stay aligned with best practices fit for the purpose to deliver a positive outcome and success in line with organization objectives and priorities.·Provide ongoing professional guidance, mentoring, coaching, development and on the job training of team and members to ensure excellence and progressing in ongoing improvement of the overall EPMO capabilities and execution success.Education and Experience:·A Bachelors degree in Business, Administration, or a related field.·Project Management Professional (PMP) ·Managing Successful Programmes (MSP) ·Agile Certification·PRINCE 2 Foundation and Practitioner advantageous·Business Analysis Diploma advantageous ·Minimum of 10 years plus experience in industry·Minimum of 5-year leadership experience in PMO
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzQ5NzE5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1178341&xid=1108_49719
2y
1
A highly data-driven AI and ML solutions team is looking for a s enior full stack Java developer to join them! You will be working with the redesigning of traditional workplace tools by writing well-designed, testable, documented and efficient code.If you are looking to revolutionize development in an environment full of passionate and like-minded innovators and would enjoy the flexibility of working from home this may be very good for you.Reference Number for this position is GZ48105 – 2019 which is a permanent position whose offices are based in Johannesburg North (although you’ll work from home) offering a salary of up to R960,000 per annum negotiable on experience and ability. Contact Garth on garth@e-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities.Are you ready for a change of scenery? The E-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles.Check out the e-Merge website www.e-merge.co.za for more great positions.Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals!REQUIREMENTS Bachelor degree in Computer Science or Computer/Electronic Engineering or similarJava J2SE, JEESOAP and REST making use of JAX-WS, JAX-RSAngularSpringSpring BootHTML, CSS and JavaScriptMaven and npmTest-Driven developmentGit/ Gitlab/ NexusBashEclipse or IntelliJLinuxSQL (Postgres), JDBC and hibernateDocker, Kubernetes and GKE (or willingness to become quickly familiar)Optional Understand concurrency concepts (threads, processes, semaphores, mutexes, signals)Development of software for real-time, high-performance systemsWorkflow processingDatabase administrationNetwork and data security.Experience with Tomcat as application serverExperience with bootstrapping applications such as jHipster
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzEwOTI3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1187134&xid=1320_10927
2y
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This is a WFH (work from Home) opportunity! However in future the successful candidate may be required to return to their premises (Fourways, Johannesburg) at a nominated time. They are are currently seeking a Sales Administrator! Requirements and Duties Matric CertificateMinimum of 2 years Sales Administration experienceMS Office an CRM proficiencyAssist Sales Team members with sales growth within the departmentProvide marketing strategies and executePlan, arrange “Road Shows” for the Sales TeamOnline CRM Administrator i.e Updating customer databases and maintaining records and keeping track of sales targetsAssist in online social media accounts, specifically LinkedInvisit www.mprtc.co.za to applyBy submitting any Personal Information to MPRTC in any form you acknowledge that such conduct constitutes a reasonable unconditional, specific and voluntary consent to the processing and storing of such Personal Information by MPRTC and/or MPRTC’s clients and/or verification information suppliers. You voluntarily consent that for the purposes of potentially gaining future employment opportunities, thorough background screening which may include but will not be limited to criminal, fraud, ITC and employment reference checks may be conducted. Should you have not been contacted within 14 days, please consider your application unsuccessful. You have the right to “Opt-Out” of electronic communications from us at any time and you also have the right to request us to delete your personal information by contacting us.
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2y
1
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A specialist warehouse and distribution company has an exciting opportunity for an experienced, customer service-oriented National Employee Relations Manager in GautengTo drive compliance in Labour legislation and implementation of interventions in the respective region in line with company strategy thereby mitigating risk to ACMS. To manage internal dispute resolution procedures and provide advice to ACMS Management in the allocated region. External dispute management at CCMA/Bargaining Council for ACMS. To provide professional and competent strategic consulting services to ACMS, manage subordinates, and coordinate team activities to achieve ACMS strategy and departmental objectives. Active engagement with Trade Unions on behalf of ACMS.Grade 12Bachelor’s Degree - Labour LawAdmitted attorney would be an added advantageMinimum 5 yrs. Labour Relations experience is essential with extensive exposure to CCMA, Conciliation, Arbitrations, litigation, unions etc.Training experience would be advantageousTES Industry exposure advantageousSolid reporting and administration skillsPROCESSAccountable for the improvement of quality, service and desired work outputs, advising on procedural and process improvements; enabling adherence to a set framework of policies and procedures.Proactively identify process-related operational problems, determine cause and effect and recommend improvements to solve issues based on previous experience and an understanding of the context of the problem.Plan for the organization of work outputs and process improvement activities in light of a specific situational context related to an area of specialization.Gather relevant information related to specialization activities; collate and integrate into written reports for assessment or appraisal and present as input to managerial reporting or decision-making.Externally represent the company at CCMA / Bargaining Councils / Trade Union engagement.Manage and track disputes received within required timelines and presented, including tracking of positive or adverse awards in relation to prospects of success identified proactively and impact of performance on results in case presentation.Monitor Post for any legal documents received or served on regional offices and follow up with Adcorp entities to check if any legal documents were served on them.Ensure operations activities and support received are professionally attended to and closed out within required timelines and status reports provided. (e.g., s189 processes s197 agreements and processes, strike management, organisational rights, complex and, Mass. disciplinary hearings, union negotiations, collective bargaining and collective grievances, etc.)Union engagement meetings, e.g. wage negotiations, internal disputes, labour unrest; organisational rightsStrike Management: Protected and Unprotected; establishing picketing rules;Initiator at mass disciplinary enquiries;Chairing mass disciplinary enquiries;Chairing complex disciplinary e
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODI1M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778464&xid=1108_178253
15h
1
Our Client a Global Tech firm is seeking a Project Coordinator to join their team in Johannesburg on a contract basis for 3 months with possible renewal. They offer stability, growth, attractive rates and a great working environment.Note candidates will be working 3 days onsite at the Rosebank office.A project coordinator is a member of the project management team who runs small-medium sized projects or supports senior project manager by overseeing administrative tasks, communicating with stakeholders and ensuring resource availability for the project team.The project coordinator will coordinate the schedule, budget, issues and risks of the project. This includes the project management framework is well-organized and that it runs smoothly. This can include communicating with various departments in the organization to make sure everyone is on the same page.Key Roles and Responsibilities:Manage and update the backlog (support or projects) between PMO and VendorCommunicate activities, progress and manage dependenciesFacilitate and perform testing and validation to ensure change and meets requirementsAssisting with resource scheduling so that team members have the resources they need to complete their tasksScheduling stakeholder meetings and facilitating communication between the project manager and stakeholders throughout the project life cycleManaging project management or work package documents such as the project plan, budget, schedule or scope statement, as directed by the project managerExecuting a variety of project management administrative tasksSupport team members when implementing risk management strategiesKnowledge, Skills and Attributes:Diploma\Bachelors degree in business administration, management, IT or a related fieldProject Management CoursesWorking knowledge of project management software (e.g. MS Project, Dynamic or similar)Proficiency with Microsoft Office
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15h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202426
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Admin/Stock Manager
Position Overview:
As an Admin/Stock Manager, you will be responsible for overseeing the administrative and stock management functions within our organization. You will lead a team of administrators and stock controllers to ensure efficient operations and accurate inventory management. Additionally, you will play a key role in developing and implementing policies and procedures to optimize stock control processes and enhance overall productivity.
Key Responsibilities:
- Lead and manage the administrative and stock control teams, providing guidance, training, and support to ensure high performance and adherence to company policies and procedures.
- Develop and implement effective stock control policies and procedures to optimize inventory management, minimize stockouts, and reduce excess inventory levels.
- Monitor inventory levels and stock movements, conducting regular stock counts and reconciliations to ensure accuracy and integrity of inventory records.
- Coordinate with suppliers to manage procurement activities, negotiate contracts, and ensure timely delivery of stock while minimizing costs and maximizing value.
- Analyze stock data and performance metrics to identify trends, inefficiencies, and opportunities for improvement, implementing corrective actions as needed.
- Collaborate with cross-functional teams, including sales, operations, and finance, to forecast demand, plan inventory levels, and optimize stock allocation to meet customer requirements.
- Maintain accurate records of stock transactions, including stock in, stock out, and adjustments, and generate reports to provide insights into stock performance and inventory trends.
- Handle administrative tasks, such as managing correspondence, scheduling meetings, and maintaining office supplies, to support the smooth operation of the organization.
Qualifications:
- Proven experience in administrative and stock management roles, and or relevant experience in a similar industry.
- Strong leadership and management skills, with the ability to motivate and inspire team members to achieve common goals.
- Excellent organizational and analytical skills, with a keen attention to detail and accuracy in inventory management and record-keeping.
- Proficiency in inventory management software and MS Office applications, particularly Excel, to analyze data and generate reports.
- Effective communication and interpersonal skills, with the ability to interact professionally with internal and external stakeholders.
- Proactive and results-oriented mindset, with a commitment to continuous improvement and driving operational excellence.
If you feel you meet the above listed requirements then feel free to send us your CV at:
info@chicanoscustoms.com
Should we not get back to you within 2 Weeks Please consider your application unsuccessful.
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We have an exciting career opportunity for an Administration Officer with great scope and the potential for rapid advancement based on performance. The successful candidate will be responsible for providing key administrative functions within our head office. This role requires the ability to work under pressure and a continuous display of a high level of attention to detail.What you’ll do:Answer Switchboard and manage calls/ messages.Monitor and coordinate customer purchase orders, place stock orders, follow up with suppliers for ETAs, and monitor supply and delivery.Manage stock in the storeroom – liaise with technical staff.Source equipment and obtain costing from suppliers where necessary.Manage and check deliveries.Coordinate and oversee packing of orders and prepare equipment for installations.Manage and ensure site sign-offs for projects completed are received from the technical division for invoicing.Manage follow-ups with customers, providing ETA’s, etc.Weekly project report/ order book.Manage scanner repair desk.Manage customer fault logging desk.Arrange couriers/ freight forwarding agents for sending out equipment (to customers) and receiving equipment (from suppliers).Book flights, accommodation, and rental vehicles.Manage provisions for the office, stationery, and office supplies.Banking/ Post office/ Printers, etc.General admin duties and filing.Receive visitors and handle in professional manner, and offer refreshments.Perform other duties as and when assigned.Maintain Company’s best interest at all times.Use initiative.Manage time effectively, meet personal goals, and work effectively with other members.Maintain proficiency in using personal computers, data entry terminals, and other common office equipment and software.Follow company policies and procedures.Present a professional image at all times to customers and suppliers.Your Expertise:Must be dynamic self-motivated and energetic.Must have a sense of urgency.Must have an eye for detail.Must have Pastel experience.Office Admin experience.Must be organized and be able to work under pressure.Must be well presented and able to communicate well, verbally and writtenOwn vehicle.Driver’s License.Qualifications Required:A minimum of a high school diploma or equivalent is typically required.Proficient in using office software such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).Strong typing and data entry skills.Other information applicable to the opportunity:Fixed-term contract with the potential to go permanent.Location: Johannesburg, Fourways - (Onsite).Office hours – 8:00 am – 5:00 pm, with 1 hour lunch.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzQ5Ml9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777049&xid=1108_177492
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We have an exciting career opportunity for an Administration Officer with great scope and the potential for rapid advancement based on performance. The successful candidate will be responsible for providing key administrative functions within our head office. This role requires the ability to work under pressure and a continuous display of a high level of attention to detail.What you’ll do:Answer Switchboard and manage calls/ messages.Monitor and coordinate customer purchase orders, place stock orders, follow up with suppliers for ETAs, and monitor supply and delivery.Manage stock in the storeroom – liaise with technical staff.Source equipment and obtain costing from suppliers where necessary.Manage and check deliveries.Coordinate and oversee packing of orders and prepare equipment for installations.Manage and ensure site sign-offs for projects completed are received from the technical division for invoicing.Manage follow-ups with customers, providing ETA’s, etc.Weekly project report/ order book.Manage scanner repair desk.Manage customer fault logging desk.Arrange couriers/ freight forwarding agents for sending out equipment (to customers) and receiving equipment (from suppliers).Book flights, accommodation, and rental vehicles.Manage provisions for the office, stationery, and office supplies.Banking/ Post office/ Printers, etc.General admin duties and filing.Receive visitors and handle in professional manner, and offer refreshments.Perform other duties as and when assigned.Maintain Company’s best interest at all times.Use initiative.Manage time effectively, meet personal goals, and work effectively with other members.Maintain proficiency in using personal computers, data entry terminals, and other common office equipment and software.Follow company policies and procedures.Present a professional image at all times to customers and suppliers.Your Expertise:Must be dynamic self-motivated and energetic.Must have a sense of urgency.Must have an eye for detail.Must have Pastel experience.Office Admin experience.Must be organized and be able to work under pressure.Must be well presented and able to communicate well, verbally and writtenOwn vehicle.Driver’s License.Qualifications Required:A minimum of a high school diploma or equivalent is typically required.Proficient in using office software such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).Strong typing and data entry skills.Other information applicable to the opportunity:Fixed-term contract with the potential to go permanent.Location: Johannesburg, Fourways - (Onsite).Office hours – 8:00 am – 5:00 pm, with 1 hour lunch.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzQ5M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777050&xid=1108_177493
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I am looking for a Senior Human Capital Officer to be based at Peter Place. Responsibilities will include but may not be limited to:Strategic HR Planning:Collaborate with business leaders to understand organizational goals and develop HR strategies that support the achievement of these objectives.Contribute to the development and execution of HR initiatives aligned with business needs.Employee Relations:Act as a liaison between employees and management to address employee concerns, resolve conflicts, and promote a positive work environment.Conduct investigations and recommend appropriate actions to resolve workplace issues.Talent Management:Work with hiring managers to identify staffing needs, participate in the recruitment process, and ensure the onboarding of new employees.Support talent development initiatives, including training, performance management, and succession planning.Organizational Development:Partner with business units to identify opportunities for organizational improvement and implement change management strategies.Facilitate employee development programs and initiatives to enhance skills and competencies.HR Compliance:Ensure compliance with local employment laws and regulations.Provide guidance on HR policies, procedures, and best practices.Data Analysis and Reporting:Analyze HR metrics to identify trends, assess the effectiveness of HR programs, and make recommendations for improvement.Prepare regular reports on key HR metrics for management review.Qualifications:Bachelors degree in Human Resources, Business Administration, or a related field.5+ years of experience in HR roles, with at least 2 years in an HRBP or similar position.Strong knowledge of HR principles, practices, and employment laws.Excellent communication and interpersonal skills.Demonstrated ability to build effective relationships with all levels of the organization.Strategic thinking and problem-solving skills.Proven experience in talent management, organizational development, and change management.Skills:Business acumenRelationship managementConflict resolutionProject managementData analysisChange managementPresentation and training skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzU3N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777117&xid=1108_177577
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We are currently hiring for the position of Field Technician to join our technical support team. As a Field Technician, you will be responsible for providing on-site technical support and services to our clients. If you have a strong technical background, excellent problem-solving skills, and enjoy working in a dynamic field environment, we encourage you to apply.What you’ll do:Receive technical instruction from the Technical Manager as and when necessary and deems fit.Carry out duties and tasks to the best of your ability and in a reasonable andefficient timeframe.Perform technical tasks; cable laying, splicing and repairs, installation of networkpoints and other cable network-related duties, installations, and all warehouse equipment i.e. handheld scanners, access points, and printers.Perform Site Surveys.Provide technical assistance and support on printer scanner infrastructures.Receive instructions from the Office Administrator regarding deliveries/ collections as and when required.Plan and execute fixed SLA PMIs – provide necessary sign-offs, documentation,updates, etc.Provide necessary technical services regarding SLA fault callouts and other fault callouts.Pack the toolbox with the necessary tools required for each installation.Liaise with the Office Administrator and colleagues to ensure the exact equipment is packed.Look out for on-site sales opportunities. Complete the Job Card so that the OfficeAdministrator/ Sales can compile quotations and network upgrade recommendations for the client.Plan daily tasks and complete time sheets.Be available to provide 1st, 2nd, and 3rd-line technical support for fault callouts.This includes after-hours technical service requirements/standby – biweekly per month.Ensure that successful site sign-off documents and fault reports are obtained.Monitor stock and assist the Office Administrator when the stock takes becomes necessary.Test and configure new radios before sending them to customers.Test faulty radio and warehouse equipment.Keep the storeroom neat and assist in packing equipment away.Check emails daily and respond where necessary.Acknowledge, update, and close off logged calls/ faults.Provide adequate feedback to Office Administrators and Managers regardingcompleted jobs and/or problem areas.Maintain good communications within the office and amongst colleagues.Provide concise and up-to-date feedback to the customer.Be available for after-hours technical support and biweekly after-hours standby.Be available for planned weekend work.From time to time downtime or PMI can only be done on a weekend.Where possible the Company will give reasonable notice in advance to the employee.Behavior and dress must be neat, clean, and tidy in keeping with the Company’s image and best interests always, and acceptable hygiene and personal presentation.The employee shall be responsible for keeping medically fit in order to work oncustomers premises as required.Your Expertise:Network cabling installation exper
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzUxNl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777069&xid=1108_177516
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What youll be doing if you get the job: The purpose of this role is responsible to drive the formulation and implementation of the risk model and underwriting philosophy, analyse claims and other data when assessing claims. Providing feedback on all claims, liaising with relevant stakeholders, and utilise their skills, knowledge and experience to make appropriate and accurate decisions on claims worked on. Assessment of income, disability and critical illness claims following policy terms and claims philosophy as well as facilitate case management programmes where applicable to assist claimants in their return to work. Wholl you report to: Youll be based at our head office in Sandton, Johannesburg. Youll report to the Head of Claims responsible for Claims. Your qualifications: Grade 12 (Essential)Relevant tertiary qualification; a medical degree in Nursing, Occupational Therapy, Physiotherapy is preferred Your Outputs (include but is not limited to):Evaluate claims forms and supporting documentation in preparation of making a payment decisionGathering information and various types of reports from medical practitionersCompare the reports to our existing claims criteria to establish if claim is payableDecide on levels of provisions to be raised based on information receivedWriting claims assessment in line with standards/policiesAuditing/QA of work done by peersDeliver claims decisions within the expected turnaround timeDetermine requirements / documents required to evaluate claimsLiaise with relevant re-insurers to determine validity of claims and get their approvals where requiredExplain and communicate final decisions to brokers and clientsCreate schedules for payments and obtain relevant approvalsCommunicate with relevant stakeholders throughout the claims processAssist other team members with complex mattersAdhoc project involvementPerform validation of policies in line with business and industry standard rules. Your experience:Minimum 3-5 years experience as a Claims assessor, preferably in a Senior positionExperience in both group and life individual life claims (Essential)Sound Business and Operational knowledge of Insurance Industry administrative processesGood knowledge of the business administration platformsFamiliar with Compliance Processes and Procedures in the Insurance Industry
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzI1N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1776882&xid=1109_183257
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