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KEY ACCOUNTS MANAGERQualifications and Experience:Essential: Matric or an equivalent Senior Certificate.Degree in Sales and Marketing or a related fieldAdvantage: Postgraduate qualification in Commerce orPharmacyACCOUNT MANAGEMENT: Establish and maintain strong working relationships with medical aid organizations, including insurers, managed care organizations, and third-party administrators. Serve as the main point of contact for medical aid organizations, proactively engage in regular communication and build trust. Collaborate with medical aid representatives to negotiate contracts, pricing agreements, and reimbursement terms that align with the pharmacy groups objectives. Facilitate effective communication between the pharmacy group and medical aid organizations, ensure accurate and timely exchange of information. Act as a liaison to resolve any issues or concerns raised by medical aid organizations, coordinate with relevant departments within the pharmacy group to address them promptly. Provide regular updates to both internal and external stakeholders regarding changes in medical aid policies, formulary updates, and other relevant information. Identify growth opportunities within assigned accounts and develop strategies to capitalize on them.FORMULARY MANAGEMENT: Work closely with medical aid organizations to understand their formulary requirements and ensure the pharmacy groups compliance with those guidelines. Collaborate with pharmacy and clinical teams to ensure that the pharmacy groups product offerings align with the medical aid organizations preferred drug lists. Assist in the development and implementation of strategies to maximize formulary access and reimbursement for the pharmacy groups products.STAKEHOLDER LIAISON Build and nurture strong relationships with key decision-makers within medical schemes and healthcare organizations. Act as the primary point of contact for key accounts, addressing their needs, resolving issues, and ensuring customer satisfaction.PERFORMANCE MONITORING AND REPORTING: Monitor and evaluate the pharmacy groups performance with medical aid organizations, including key performance indicators (KPIs) such as claims processing, medication adherence, and patient satisfaction. Generate reports and analyze data to identify trends, opportunities, and areas for improvement. Present findings and recommendations to internal stakeholders and medical aid organizations to optimize operational processes and enhance patient outcomes. Stay updated on industry trends, market conditions, and competitor activities to proactively identify new business opportunitiesGENERAL: Adhere to Dis-Chem Policies and Standard Operating Procedures. Adhere to Health and Safety rules and regulations.
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9h
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Database Infrastructure & Security
• Communication – Clear and timely communications (verbal and written) to colleagues and internal customers.• Assist with the creation, deployment, and maintenance of databases in both development and live service environments.• Service Delivery – Assist colleagues in achieving agreed service standards by maintaining database services to the required operational levels.• Standards and Working Practices – Ensure that team processes and standards are adhered to accurately to ensure that the expected levels of service quality and performance are maintained.
Dimensions and Limits of Authority
• Perform regular database maintenance activities by following internal processes (data loads, data fixes, schema updates, database copies, software installs/upgrades/patches etc).• Plan own time so that delivery targets are met• Maintain procedural documentation.Database Infrastructure• Assist with the creation, monitoring, and maintenance of live and development databases.• Assist with the setup and management of database resilience and backup strategies.• Assist Sigma NEST/MRP group development staff in database development projects.• Assist with the automation of regular database support activities.• Perform regular processes (e.g., weekly data refreshes, run data fix scripts) in an accurate and timely manner.
Communication
• Keep logs updated with progress on a regular basis.• Liaise with customers to plan activities, request testing etc.• Contribute to team meeting discussions.• Learn from and share knowledge with the team.
Service Delivery
• Assist with the planning for database projects from the initial phase onwards.• Assist with the design, implementation and maintenance of database services and infrastructure to support Sigma NEST/MRP client deliveries and internal services.• Escalate issues to senior colleagues when problems are identified.
Standards and Working Practices
• Ensure that all activity is performed in compliance with the audit standards (e.g., SAS 70, PCI DSS).• Assist with the reviews of working policies and procedure.• Assist with the formulation of company policy as appropriate.• Maintain code in centralised repositories appropriate to each project.
Minimum Requirements:
Formal Education & Certification• Relevant IT Degree qualification (preferred) or equivalentKnowledge & Experience• Proven, demonstrable interest in relational databases such as Oracle or My*SQL (e.g....
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9h
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What youll be doing if you get the job: The purpose of this role is responsible to drive the formulation and implementation of the risk model and underwriting philosophy, analyse claims and other data when assessing claims. Providing feedback on all claims, liaising with relevant stakeholders, and utilise their skills, knowledge and experience to make appropriate and accurate decisions on claims worked on. Assessment of income, disability and critical illness claims following policy terms and claims philosophy as well as facilitate case management programmes where applicable to assist claimants in their return to work. Wholl you report to: Youll be based at our head office in Sandton, Johannesburg. Youll report to the Head of Claims responsible for Claims. Your qualifications: Grade 12 (Essential)Relevant tertiary qualification; a medical degree in Nursing, Occupational Therapy, Physiotherapy is preferred Your Outputs (include but is not limited to):Evaluate claims forms and supporting documentation in preparation of making a payment decisionGathering information and various types of reports from medical practitionersCompare the reports to our existing claims criteria to establish if claim is payableDecide on levels of provisions to be raised based on information receivedWriting claims assessment in line with standards/policiesAuditing/QA of work done by peersDeliver claims decisions within the expected turnaround timeDetermine requirements / documents required to evaluate claimsLiaise with relevant re-insurers to determine validity of claims and get their approvals where requiredExplain and communicate final decisions to brokers and clientsCreate schedules for payments and obtain relevant approvalsCommunicate with relevant stakeholders throughout the claims processAssist other team members with complex mattersAdhoc project involvementPerform validation of policies in line with business and industry standard rules. Your experience:Minimum 3-5 years experience as a Claims assessor, preferably in a Senior positionExperience in both group and life individual life claims (Essential)Sound Business and Operational knowledge of Insurance Industry administrative processesGood knowledge of the business administration platformsFamiliar with Compliance Processes and Procedures in the Insurance Industry
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzI1N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1776882&xid=1109_183257
9h
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Are you a Qualified CA(SA) with a robust background in financial reporting and treasury functions? Are you eager to gain invaluable experience within a prominent group organization to accelerate your finance career? If so, this tailored opportunity awaits you.More about the opportunity:Our client is a successful, prominent player in the consumer goods sector. Established with a focus on diverse brand portfolios, it has strategically built a reputation for acquiring and nurturing a wide range of brands across various industries. Their growing Finance department is seeking a talented CA(SA) to take on a Finance Manager role with a focus on the management of the group financial planning and analysis, cashflow management and overseeing treasury operations.The successful incumbent will be responsible for the following:FP&A:Manage group annual budget and quarterly forecasting processes.Prepare consolidated board budget presentation.Participate in monthly management meetings of operational companies.Create financial models to provide insights into individual business performance for debt providers.Contribute to the preparation of a five-year business plan, including strategic analysis and restructuring plans. Treasury and Risk Mitigation:Oversee group liquidity management.Forex management and risk.Manage back-office functions of group treasury, including confirmation and settlement of foreign currency hedging instruments, interest, and capital repayments, and interest rate risk instruments.Develop and maintain group treasury operational policies, systems, and procedures.Ensure group compliance with SARB and other applicable regulations.Prepare month-end reporting for submission to the Exco pack.Requirements:CA(SA)3+ Years post-article experience in a similar roleStrong FP&A and cash flow management experienceMicrosoft Excel Advance (financial modelling)Exposure to FECs and forex management beneficialApply now!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzc3MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777681&xid=1108_177770
10h
1
Our Client a Global Tech firm is seeking a Product Designer to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment.The Director, Service/Product Design is a servant leader and coach with the primary responsibility of developing and implementing the strategy on the design of services, processes and other aspects of the service delivery effort. This individual will drive service governance, service catalogue management, service design engineering and service platform design as part of their remit.Key Roles and Responsibilities:Develop compelling visual artifacts (UI layouts, interface elements, prototypes, high-level recommending effective ways to operate and adding value.Seek opportunities to improve business processes and systems by identifying and support of the implementation of recommendations.Contribute to a culture conducive to the achievement of transformation goals by participating in Culture building initiatives (e.g. staff surveys etc).Participate and support corporate responsibility initiatives for the achievement of business informal interaction.Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders businesses by highlighting benefits inmembers of the Service Design Team to craft a world-class user experienceCreate solid recommendations and prioritization based on technology and business needs Adhere to design standards by understanding and following the Design System Adhere to our client centered design process Consider user feedback from user testing results in order to deliver the best customerAccountable for time management within each project to ensure agreed deadlines are met. Adhere to consistent design patterns and principles. Align to technical infrastructure of the Group. Support the achievement of the business strategy, objectives and values by ensuring delivery of process, services and solutions. Identify training courses and career progression for self through input and feedback fromEnsure all personal development plan activities are completed within specified timeframe. Share knowledge and industry trends with team and stakeholders during formal andsuccessfully created and implemented to achieve the user goalsAdvocate for the end-user throughout the development process and work closely with other that promote ease of use and optimize the user experienceEffectively communicate ideas, both verbally and visually to gain stakeholder agreement Collaborate actively and work effectively with cross-functional teams to ensure designs areprototypes, specifications, navigation maps, and other design documentsCreate and evaluate interaction models, user task flows, screen designs, and UI details goals and UX metricsDevelop user experience flows and integrating them to mock-ups, usage scenarios,user needs, technical constraints, and business objectives to solve user problems eff
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10h
1
We are looking for a creative, independent, dynamic, enthusiastic, service driven team player to join the Reservations Team in JHB. The successful candidate will report to Direct Reservations Manager.
KEY OUTPUTS:
Calm and professional interaction with both suppliers and travel planners, telephonically & via email· Creative and out of the box planning and designing of itineraries· Handling reservation requests either email or telephonic· Processing of reservations from quote to finalising, including reservations, invoicing and travel documents· Professional servicing of our dynamic direct guests · Proactive selling of our products and services ensuring the best possible safari for the guest· Saturday duty and cell phone duty on a rotation basis· Public holiday duty and cell phone duty on a rotation basis· Working hours – shift work required (07:00 – 15:30 & 09:30 – 18:00) on rotation basis· Backup for colleagues when they are away from the office· Expanding product knowledge through attending training sessions· An independent, curious and “can do it” nature· Upholding the cornerstones of the company ... Care of the people, Care of land, Care of the wildlife
KNOWLEDGE REQUIRED:
A good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles · A good knowledge on FIT and Groups policies and procedures· A good knowledge of company Safari Offers· Communication skills and a good command of the English language· Tourplan reservations system, added advantage
SKILLS & ECPERIENCE REQUIRED:
Time & desk management· Computer aptitude· Understanding of travel industry· Attention to detail· Elaborating in writing explanations or descriptions · Exceptionally customer focused · Creativeness, flexibility, high energy and patience· An independent, curious and “can do it” nature· A good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles · Tourplan reservations system· Creativeness, flexibility, high energy and patience· Must have at least 5 years reservations experience preferably in a tour operating environment, no hotel, car rental reservations
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODExMjcwMDM/c291cmNlPWd1bXRyZWU=&jid=1503283&xid=281127003
10h
1
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Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa.
If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here!
Job Purpose:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Key Performance Areas (but not limited to):
• To efficiently execute all operational activities at the point of sale in a timely and efficient manner
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased
• To ensure the safe handling of cash at all times
• To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards
• To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements:
• Grade 12
• 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment
• Understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Skills in customer service excellence
• SA ID / Valid Work Permit (if applicable)
• Well versed in English and any other official South African Language
• Clear criminal record
• Computer Literate Working hours:
• As per operational requirements Salary:
• Market related based on level of experience Position Location:
• Johannesburg, Gauteng Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202371 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
Surgo (PTY) Ltd. reserves th...Job Reference #: 202371
10h
1
KEY OUTPUTS
Clients Guests and Suppliers
Be on call for any major emergencies and immediately alert the client and Regional Touring ManagerConstantly re-evaluating internal processes, eliminating any re-work to ensure the smooth, effective and efficient functioning of the teamActively work at improving information flow to all key Suppliers via the MOSEnsure all client and/or guest complaints are replied to immediately and follow process of informing Guest Feedback and ensure Regional Manager Touring copied on all relevant correspondenceAssisting consultants in advising clients on all product related queriesActively checking the MOS on filesNegotiate preferential rates with suppliers and specialised terms for group bookingsImplement secondary buying with the groups team to increaseMust be able to do on-site inspections with Clients and assist with traveling groupsHelp prepare and support all operations of traveling filesAssist with compilation of gifting, filing, welcome notesEnsure all country travel restrictions are taken into account in planning and executing of groups travelingAssist in all administration required for adhering to travel restrictions and paperwork are in place and done for each guestEnsure administration Covid 19 protocols are in place for traveling groups
People
Managing a team of groups consultants when the G&I Sales Manager is on leave or travellingHands on management and checking of all files to ensure all quality control measures are in place and the operations of the itinerary pre trip and during trip and post trip go according to operating proceduresEnsure emergency duty reports are submitted each Monday and any issues are followed up and action taken and outcome reported to Regional Manager Touring
Finance
Ensure through strong commercial focus that all files are profitable and that margins remain in line with company guidelines and immediately bring to attention of G&I Sales Manager any errors resulting in loss of margin through consultant or supplier errorMonth end processes and procedures to be complete accurately and timeously complying too the month end time tableSupport and communicate with accounts teams to ensure debtors are collected timeously and inform Regional G&I Sales Manager, Manager Touring and Sales Director/Sales Manager of any potential bad debtBack buy opportunities are created to increase the Margins where possible
KNOWLEDGE REQUIRED
Extensive knowledge of Tourplan, alternatively, another reservations systemIn-depth geographical, logistical and product knowledg...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTM1MTIyNDQ4P3NvdXJjZT1ndW10cmVl&jid=1258551&xid=1135122448
10h
1
SavedSave
Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa.
If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here!
Job Purpose:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Key Performance Areas (but not limited to):
• To efficiently execute all operational activities at the point of sale in a timely and efficient manner
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased
• To ensure the safe handling of cash at all times
• To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards
• To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements:
• Grade 12
• 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment
• Understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Skills in customer service excellence
• SA ID / Valid Work Permit (if applicable)
• Well versed in English and any other official South African Language
• Clear criminal record
• Computer Literate Working hours:
• As per operational requirements Salary:
• Market related based on level of experience Position Location:
• Pretoria, Gauteng Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202372 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
Surgo (PTY) Ltd. reserves the ri...Job Reference #: 202372
10h
1
SavedSave
Our client, a leading South African financial group founded in 1985, encompasses insurers and a comparison platform. Rooted in providing peace of mind, they safeguard possessions, loved ones, and life plans. Pioneering innovation and service, their diverse team drives excellence, and they are looking for a Financial Advisor to join their team.
Job Purpose:
The Financial Advisor will be responsible for conducting financial needs analysis for both Life and Investment planning needs, utilize extensive expertise to provide financial advice to customers, grow client base and prospecting of new clients.
Responsibilities:
Sales Opportunities Creation
• Develop a personal network within the sales territory and represent the organization at relevant industry events, sourcing of referrals, and recommendations from existing customers and other contacts to identify sales opportunities, promote the organization, and enhance its reputation. Identify Personal Lines and Business Insurance opportunities Customer Needs Clarification
• Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyses complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of customer requirements. Conduct financial needs analysis, client portfolio analysis and provide financial advice Sell Customer Propositions
• Identify the products or services that best meet the customers stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale Customer Onboarding
• Walk customers through the advanced/custom features of the product/service, connecting those features directly with customer pain points Performance Management
• Respond to personal objectives, take appropriate actions to ensure achievement of agreed objectives and use performance management systems to improve personal performance Customer Relationships Development
• Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships
• Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response Client Customer Management (External)
• Manage key client and customer relationships to maintain customer satisfaction, retention of clients and loyalty Client Document Management
• Create and ensure compliance with a companywide document management system Operational Compliance
• Develop knowledge and understanding of the organizations policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to t...Job Reference #: 202627
10h
1
SavedSave
Surgo (PTY) Ltd. has partnered with one of South Africas fastest-growing pharmaceutical retail groups with operations in South Africa, Botswana, and Namibia. The group was founded in 1978 and has its Head Office based in Midrand, Johannesburg.
Our client has since grown to over 200 stores to date, employing over 18 500 full-time and part-time employees and is now looking to recruit an Organisational Development Manager to join their team.
Job Purpose:
Strategic implementation of organisational development activities through research, design, development, and facilitation of OD interventions to optimise the alignment of the workforce and key business strategies and initiatives.
Responsibilities:
Organisation Design:
• Strategic organisational design through understanding organisational structures and job specific requirements to contribute to the HR Strategy of the company
• Conduct job analysis and evaluations and development of job profiling
• Implement and maintain job grading system
• Create competency model Performance Appraisals and Management
• Identify performance targets and link with job profile
• Develop methods of measuring if performance management aligns with organisational goals
• Develop, review, and implement performance management policies and procedures
• Guide management on performance appraisal and management principles
• Assist management to create project timelines and deadlines Workforce and Succession Planning:
• Design and implementation of succession planning in line with companys talent management framework
• Guide management on succession and career development to ensure the sustainability of the business
• Provide input into employee risk movement and develop strategic plan to ensure higher retention rate
• Develop, review, and implement succession planning policies and procedures
• Evaluate job satisfaction and corporate culture through climate surveys and develop and implementation action plan to prevent high employee turnover
• Design and implement competency-based assessment and analyses
• Compile appropriate test batteries for different assessment purposes and according to competency requirements
• Obtain quotes from suppliers when required and consider costing when suggesting assessments
• Interpret results obtained from assessments and utilise information in an ethical manner
• Provide feedback on assessment results to relevant members of the HR team, Department Heads as well as respondents
• Utilise the information obtained from assessments in order to suggest and implement relevant HR interventions Leadership Strategy: (Wellness)
• Facilitate team building, group forming, strategic planning, and training sessions to ensue cohesive functioning of teams
• Diagnose potential organisational problem areas and liaise with management to implement strategies counter concerns
• Conflict Management within teams
• Design and implement leadership strategies in line with business obje...Job Reference #: 202621
10h
1
Technical Architect – Solutions Architecture
Location: Pretoria, Gauteng, South Africa
Company
Our client, a multinational professional services company that specialises in information technology services and consulting, is looking to hire a Technical Architect to join their team in Pretoria.
Job Description
We are looking for people with breadth of knowledge across all IT components driven by business
aspirations and requirements. This knowledge is used to assess current architectural maturity and to
recommend / shape a future architectural goal state, including architectural standards, patterns and
platform services.
Key Competencies
Deep technical skills and experience in one or more technology architecture domains
Ability to develop implementation plans and estimates that serve as input to the business case supporting the technology implementationKnowledge across old and new technologies is also key as the solution architect can understand how existing solutions will co-exist and integrate to the new
Responsibilities
Driving the necessary sign-off of the solution with proper input from the Operating Groups on client business objectives, industry, risk assessment, budget and preferences (see service group rules/process and escalation approach for specifics)Managing the sales team, Subject Matter Experts required during the sales process and the communication/collaboration with the delivery organization(s)Directing and coordinating with Legal & Commercial and Corporate Transaction Services (CTS) in areas specific to the solution to ensure use of standardsInterfacing with the delivery organization/s to ensure effective transition, shape services, collaborate on clear solution assumptions, determine appropriate service delivery locations and related cost to deliverUnderstand and translate buyer requirements into a standard solution offering deal approach, solution plan, proposal and cost estimate leveraging standard process methods, deliverables and the right collection of offeringsPreparing the BD spend estimate, schedule, work plan, resource/sourcing planCollaborating as a key member of the sales team to represent the solution offering to the client buyer and other internal groupsAligning final solution architecture (including statement of work, schedules and other contractual documents) with final terms and conditions
Qualifications Required
Bachelor’s degree in Information Technology, Comp...
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10h
1
SavedSave
Group HR Manager required for a reputable Retail/Wholesale company based in Johannesburg, Gauteng
Requirements:
5 - 10 years HR Management within the retail/wholesale industryActive involvement in group Retail StoresRecruitment of key critical roles, admin & management level roles and Manco related roles at support office and storesOnboarding and induction processes of Management and Admin placementAbility to design and review of annual training matrix for entire businessAbility to set up and manage induction and settling in reviews of new starters
Responsibilities:
SOP drafting and Implementation, in line with operational requirements, risk assessments and ComplianceManagement of unemployed and disabled learnership programs, for skills development and EE requirementsProcessing of annual license fees and follow up of renewalsCulture and Climate Development with Analysis Surveys & Implemented Organizational Structure DesignsImplementation and management of people performance reviews and improvement plansEnsuring review of employee’s skills from PM reviews and implementing skills development processes
Should you wish to apply please email your CV through to Kerry O’Hagan at Kerry@profilepersonnel.co.za
Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjg3OTM5NDk2P3NvdXJjZT1ndW10cmVl&jid=1746512&xid=3287939496
10h
1
SavedSave
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customer’s experience.
Experience and skills required:
2-3 years experience in a similar roleExcellent verbal, written and interpersonal communication skillsOutstanding customer service skills and dedication to providing exceptional customer careMust be self-motivator and self-starterFocus on quality and customer serviceExceptional listening and analytical skillsSolid time management skillsMust be able to effectively deal with people at all levels inside and outside of the CompanyCreative ability & writing proficiencyAbility to multitask and successfully operate in a fast paced, team environmentMust adapt well to change and successfully set and adjust priorities as needed
Responsibilities:
Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Monitors customer care email responses.Participates in customer and client listening programs to identify customer needs and expectations.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for call center staff.Provides feedback to call center team leaders and managers.Prepares and analyzes internal and external quality reports for management staff review.Perform other duties as assigned.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/334739193?source=gumtree
10h
1
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Department: Retail Sales
Reporting To: Head of Retail Sales and Distribution
Location: Durban Central, KZN
JOB PURPOSE
Responsible for developing and managing business operations to increase sales, profitability, market share, customer and employee satisfaction by directing, coordinating and monitoring all sales, branch operations and personnel development activities.
FORMAL QUALIFICATION REQUIRED
Business Degree and FAIS Compliant. RE qualifiedPassed RE1 and Registered as a K1, an advantage
WORKING REQUIREMENTS AND KNOWLEDGE
6 to 12 years’ experience in Sales of Insurance products2 to 5 years’ experience in managing and motivating a Sales team
KEY RESPONSIBILITES
Formulate Sales strategies and roll-out campaigns across the regionDrive the Sales of all Insurance productsEnsure maximum penetration of Insurance products across all channels and clientsBuild strong relationships with key stakeholders in the Group and externallyParticipate in relevant Provincial events and deliver best practicesAnalyse data on competitors, pricing, trends and identify gapsCompile up-to-date Sales Reports on the ProvinceLead, motivate and manage a team to achieve and exceed sales targetsFoster a great team environment. Manage all HR, Recruitment and Performance aspectsEnsure that Compliance and regulatory aspects are adhered to
BEHAVIOURAL COMPETENCIES, SKILLS & ATTRIBUTES
Customer Focus, Customer ServiceVerbal Communication, Informing OthersProcess Improvement, Problem SolvingPeople Skills, Teamwork, People ManagementManaging Processes, Emphasizing Excellence
Should you wish to apply for this position, please email your latest CV and motivation to miriam@abcworldwide.com
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10h
1
Responsibilities
Design, implementation, Migration and maintenance of Active Directory, DNS, DHCP, IIS, Group Policy, Clustering, Terminal Services, LDAP and windows scripting/automationInfrastructure projects data centre moves, offshoring applicationsDrive improvement and compliance across Windows server technologiesProvides Level 2,3 infrastructure supportExecutes all or most project tasks for systems and applications with minimal integration points for existing technologies/processesExecutes systems management to ensure optimal current and future efficiency and functionalityAssess project requirements and provides design inputExecutes upgrades, migrations, optimizations, new implementations and identifies and resolves efficiency issuesWrites scripts, templates, interfaces and utility applications to continuously improve functionalityExecutes design and deploy activities for operating environmentsImplementation and Troubleshooting WSUSImplementation and troubleshooting of DNSKnowledge of SQL serversImplementation of Storage server /Raid ConfigurationKnowledge of Linux OS and commandsAntivirus servers’ management experiencesOffice 365 Console management experiencesReports management exposure.Good communication and positive attitudeAsset Management experiencesITIL Process awareness.
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10h
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Executive Chef Zanzibar - TanzaniaSalary: Market Related Purpose of Position: Complement Recruitment are recruiting for an Executive Chef based in Zanzibar Tanzania, on a 2 year fixed term contract. We are looking at Chefs currently based in South Africa (Gauteng, Western Cape, Kwazulu Natal) looking to work on a 2 year contract for a 5* Island Lodge. Apply Directly for this Job by clicking here - https://bit.ly/3LkgmiK Minimum Requirements Qualifications And Skills QUALIFICATIONS & EXPERIENCE REQUIRED:Must have formal culinary qualifications and at least 2 years management experience, ideally in a 5* operation.Understand the remote/island lifestyleThe successful candidate must be able to work under pressure and have excellent and consistent attention to detail. He or she will be guest focused, have a positive outlook, be an excellent team player, committed, hardworking and eager to learn. KEY OUTPUTS:Overall responsibility for the standards of the food product on the island: guest and staff foodBe responsible for implementing kitchen standards and making regular visits to staff kitchen and canteen.Be responsible for the development and training of staff (chefs) to increase their individual skills and ensure promotion when possibleManage all administrative departmental duties (staff files, off day schedule, hygiene standards etc)Create seasonal menus based on guests in house and produce in storePresentation according to group lodge food identityTake the food product on the island to the next level in all areas (dishes, guest experiences etc)Excellent stock controls, ordering processes and stock rotationProactive maintenance of all kitchen equipmentExcellent and regular communications with:ü All chefsü Heads of Departmentü Lodge Managerü Suppliers All food going out to guests at any time to be checked by Exec or Sous ChefMeet all guests on arrival as much as possible, know their namesExcellent and regular interaction with guests: build the relationship, invite feedbackBe aware of & make your chefs aware of special dietary needs staff and guestsGood interaction/ communication with team members : invite feedback; exchange ideas; be suggestion-friendly; share experienceGood discipline and fair treatment in department, and lodge overall: Exec Chef to be a role model KEY SKILLS REQUIRED:Passion for food and the food experienceAbility to lead a team of people effectivelyStrong management skills, day-to-day, and long termThe ability to motivate staff to consistently deliverAbility to think and act creatively within a teamGood knowledge of hospitality operations including butler service, housekeeping and laundryComputer Skills PERSONAL CHARACTERISTICS:Passion for creating fabulous guest delight genuine interest in people and satisfactionGood interpersonal skills open and approachableDiligence, meticulousness and self-motivation to meet deadlines and keep on top of your jobGood communication skillsWillingness/ability to share information and te
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10h
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Red Ember Recruitment is currently recruiting for Sage X3 Functional Consultant .
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This description is not intended to be a complete statement of the position, but rather to act as a guide to the general work to be performed and responsibilities of the role. The requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required
3+ years Sage X3 implementation and supportCompleted min 1 Sage X3 V12 implementation projectCertified Sage X3 Functional ConsultantGrade 12 or Matric EquivalentTertiary Certificate, Diploma or Degree in Computer Systems or equivalent desiredExperience as an ERP Implementation ConsultantImplementing Sage X3Understanding of ERP software implementation project life cycles & implementation methodologies.Solid understanding of basic accounting principles and dataConsulting background with a record of delivering complex technical solutions within defined timeframes and budgets.Strong business expertise, a keen understanding of business needs, and ability to ensure technical solutions, strategies, practices, and deliver business and customer value.Experience translating business requirements into solution specifications.Experience leading requirements definition and design sessions through the use of interviews, surveys, user workshops, product/prototype demos, etcSuccessful track record of delivering on agreed-upon business objectives and performance on key metrics.Ability to effectively document business and technical designs.Ability to effectively prioritize and execute tasks in a high-pressure environment.Experience working in a team-oriented, collaborative environment.Strong relationship and social skills with the ability to build and manage a strategic external industry network.Effective communicator - superb listener and communicator; able to assess a situation quickly to understand and exceed customer and team member needs.Customer-focused - with a sincere desire to help; calm under pressure and able to reassure customers that so that they remain our customer.Drive for results – has a bias for taking action; works with a sense of urgency to find solutions to problems.Collaborative - able to work independently and as part of a group; takes pleasure in providing a positive attitude to the team and a high level of service and quality to customers.
RESPONSIBILITIES:
Achieve high customer satisfaction.Plan, design, develop, and launch efficient information systems and oper...
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10h
1
Scope of position
Customer Service Team Lead acts as the contact point for all team members hence excellent communication skills is required. You need to act proactively to ensure smooth team operations and effective collaboration. You will be responsible for supervising, managing and motivating team members on a daily basis by optimizing group dynamics and team composition. Ultimately, you should lead by setting a good example and engage the team to achieve the necessary KPIs.
Key responsibilities
To motivate, develop and mentor team members in a dynamically changing environmentDrive process performance to achieve and exceed SLA deliverablesLead and deliver complex client engagements that help identify, design and implement creative business solutions for the companyProvide excellent customer service and determine the needs of the client.Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performanceManage Shrinkage, Productivity and control attritionManage dips in performance with adequate reinforcement plans proactivelyPeople management and associated responsibilities like performance and development managementAbility to communicate well and Manage relationships with internal and external contactsManage & delegate daily volumes within team and coordinate activities to ensure daily BAU delivery is in line to customer KPIsUnderstanding of processes run by team and ability to bring in improvements and efficiencies within operationsCreate a mode of operations to be adhered to by team members in order to maintain good routine and orderlinessConduct Team Huddles to discuss process updates, feedbacks and key focus points for the dayAnswer and manage client queries/complaints across LOBs, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutionsAble to mentor team in process & quality parametersPerform Root Cause Analysis to identify key AFIs and create action plans / goals to improveProvide Direct Customer Support, answer live chats or/and social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member.Create, Publish and Maintain operations related reports on timely mannerDiscover training needs and support in training to provide the necessary coaching on groundCollaborate with the different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performanceAny additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPIAdh...
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10h
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The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customer’s experience.
Experience and skills required:
2-3 years experience in a similar roleExcellent verbal, written and interpersonal communication skillsOutstanding customer service skills and dedication to providing exceptional customer careMust be self-motivator and self-starterFocus on quality and customer serviceExceptional listening and analytical skillsSolid time management skillsMust be able to effectively deal with people at all levels inside and outside of the CompanyCreative ability & writing proficiencyAbility to multitask and successfully operate in a fast paced, team environmentMust adapt well to change and successfully set and adjust priorities as needed
Responsibilities:
Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Monitors customer care email responses.Participates in customer and client listening programs to identify customer needs and expectations.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for call center staff.Provides feedback to call center team leaders and managers.Prepares and analyzes internal and external quality reports for management staff review.Perform other duties as assigned.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/1370446644?source=gumtree
10h
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