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1
Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Company business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for company are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and Norwegian is required. Excellent written & oral communication is a MUST. Fluency in other languages, particularly Norweigian is highly regarded, is a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill.Having local knowledge of news & events, culture in the Middle East (primarily around Dubai, Abu Dhabi and Doha) and other key markets across Asia is highly preferred; A plus of is a plus is having knowledge and experience in working in the travel sector – such as first-hand experience booking flights, hotels and have confident to make other travel reservations3+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centreException...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MDcxNDAzNzQ/c291cmNlPWd1bXRyZWU=&jid=377166&xid=707140374
18h
1
The Role: Are you passionate about customer service?Are you solutions driven? Are you a good listener?Are you a problem solver?Do you have excellent communication skills?Do you speak Tshonga?If you answered yes to all the above, we want to hear from you!iSON Xperiences is looking for customer driven individuals to join our team of successful contact centre agents. Our agents support customers both locally and internationally for our clients in the Telecommunications; Broadcasting; Insurance; Banking; Retail and government Sectors.(Altron People Solutionsâ?? Business Process Outsourcing (BPO) and Customer Experience Technology (CXTech) business has been acquired by iSON Xperiences, a global organisation with headquarters in Dubai which is looking to expand their African footprint.)Skills and Experience: If you are successful after moving through our selection process (Interviews; Assessments etc.) iSON xperiences will give you the opportunity to join our world class team. Where you will have access to the following:Independent and customer centricAdvanced proficiency in EnglishExcellent communication skills in English (oral and written)Able to work shifts - Candidates need to be flexible.You live a clean lifestyle and have a clear criminal record.Requirement:Matric/Grade 12Experience will be an added advantageComputer literateMust have own transportDisabled applicants are welcome.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUyNjExX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1194143&xid=1108_52611
2y
1
The Role: Are you passionate about customer service?Are you solutions driven? Are you a good listener?Are you a problem solver?Do you have excellent communication skills? If you answered yes to all the above, we want to hear from you! iSON Xperiences is looking for customer driven individuals to join our team of successful contact centre agents. Our agents support customers both locally and internationally for our clients in the Telecommunications; Broadcasting; Insurance; Banking; Retail and government Sectors.( Altron People Solutionsâ?? Business Process Outsourcing (BPO) and Customer Experience Technology (CXTech) business has been acquired by iSON Xperiences, a global organisation with headquarters in Dubai which is looking to expand their African footprint.) Â If you are successful after moving through our selection process (Interviews; Assessments etc.) iSON xperiences will give you the opportunity to join our world class team. Where you will have access to the following:In depth training and guidance for the respective line of businessContinuous opportunities for training and development (i.e., Leadership development; soft skills; financial)Career growth opportunities within the contact centreRewards and recognition (Awards) for meeting performance criteria setOpportunity to join an employer centric organisationOpportunity to join a global award-winning organizationSkills and Experience: To be considered for opportunities within iSON xperiences you will need to meet the following criteria:Minimum Grade 12/MatricDiploma/Degree highly advantageousA drive to provide excellent Customer Service/Customer FocussedExcellent communication skillsExcellent ListenerProblem SolverTech SavvyA willingness to learn and grow
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUzNTM5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1196053&xid=1108_53539
2y
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