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*Our client, a leader within the Shared Office Space sector, has a vacancy for a Snr IT Technician to join their team.*
*Job Description:*
*The Snr IT Technician is responsible for ensuring that both the hardware and software is adequately maintained and installed and that the IT services offered to the company clients (i.e., internet) is fast and stable. The Snr IT Technician is also responsible for driving IT strategy in the company and ensuring maximum benefit and use of current technology. The Snr IT Technician will be responsible for all three branches in the Johannesburg area, and will be expected to travel from branch to branch as needed.*
*Main Duties & Responsibilities:*
* Office 365
* Assisting and training users on SharePoint
* Assisting staff with tasks and information they don’t have access to
* Have a good understanding of SharePoint and O365 applications
* User account administration and setup
* License and product management
* Mailing list and group management
* Service access control
* Application for new licenses and service additions
* Implementation of new service needed by the business
* Maintenance and support of application part of the suite
* Printers (Papercut)
* Add and remove users from Papercut
* Install virtual print queues on devices
* Assist and training clients on machine functions
* Monitor toner levels
* Generate monthly usage reports for rent roll
* Maintenance and installation of Papercut related applications
* Troubleshooting of printer related issues
* Maintain the integrity of the system and ensure it conforms to company policy
* Internet
* Troubleshooting internet problems internally and externally
* Liaising with service providers when there is a disruption in connectivity
* Consult with clients on particular internet solutions
* Provide standard and bespoke internet solutions to clients
* Maintenance and oversight of firewalls (Mikrotik)
* Maintenance and oversight of network switches (Netgear, TP-Link, HP, UniFi)
* *Must have:*
* *Good understanding of Radius and user account provisioning*
* *Good understanding of dynamic routing (OSPF)*
* *Good understanding of networking concepts (EoIP, GRE, L2TP, PPTP, VLANs, NAT)*
* *Good understanding of bandwidth management (Queues)*
* *Good understanding of firewalling (Filters and Mangle)*
* Telephony VOIP & PABX
* MAN3000 (call logging software)
* Generating reports of call for rent roll
* Generating custom call reports for clients on request
* Adding and removing users phone codes
* Ensuring the system is working correctly
* Panasonic PABX unified Maintenance Console (Telephone Management Software)
* Assigning clients telephone and extension numbers
* Adding clients company names to assigned numbers
* Removing ex clients from the directory
* Adding and removing users phone codes
* Adding special call forwarding functions on clients requests
* Maintain the i
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