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Results for lodge maintenance in Jobs in Eastern Cape
1
Overview
My Client a well known 5 Star Safari Lodge in the Eastern Cape is urgently recruiting for a Deputy General Manager to join their well established team of professionals.
Remuneration Structure
Very Competitive Salary - negotiable based on experience Single status only - Live in position with meals and uniform supplied7 days off per month
Requirements
Tertiary Qualification in Hospitality Management / Hotel Management or similar A minimum of 4 year’s work experience – ideally 2 years as a trainee and in a well-recognized five star hotel or world class lodge, as an assistant managerExceptional Food and Beverage knowledgeFinancial management abilityA hardworking, co-operative mannerHigh standards of service excellence and a passion for the industryAttention to detailExceptional English and a second language would be preferableGood computer literacyExcellent management ability and communication skillsA clear understanding of basic labour law and disciplinary proceduresA developmental approach to staffAssertiveness, patience and good organizational skillsUnderstanding of housekeeping and maintenance proceduresAn awareness of developments within the food and lodge industries, as well as international trends in hospitalityComputer literate. Easipos, Procure, Protel knowledge advantageous.Drivers License - with PDP preferableHealth and Safety Rep would be an advantage
Responsibilities and Key Outputs
Able to add value to the team by ensuring that company policy and procedure is carried out and by bringing a very solid service ethic to the EstablishmentHave a clear understanding of the workings of a lodge, strong communication skills and work well within and between the various departmentsExcellent Guest liaison skills a must in dealing with our guests demandsManagement and training of the lodge staff in line with the Company Standard of ExcellenceEnsure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintainedMaintain the highest standards of housekeeping and maintenance and ensure that style and design is not erodedEffective financial management through the administration of orders and effective stock controlEffective communication and maintenance of lodge relationsManagement of the night porters (SL)
Please note that only candidates that have been shortlisted for interview will be contacted
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Overview
My client a well established and well known 5 Star Safari Lodge in the Eastern Cape is urgently recruiting for a Senior Field / Trails Guide with 2-5 years active experience in a Similar 4-5 Star Safari Lodge.
Remuneration Structure
Salary - Highly competitive salary offered and negotiable based on experience Benifits:
Live in position with meals and uniform suppliedLeave cycle is 7 days off per monthCompany covers costs of annual FGASA fee’s as well as any further training
Requirements
FGASA Level 1 (Level 2 advantageous)FGASA Lead Trails (or in the process thereof)FGASA Backup TrailsMinimum 2-4 years’ experienceDEAT/THETA RegisteredValid PDPValid Advance Rifle Handling certificateValid First Aid certificateMust be computer literateMust be a good team player and passionate about conservationMust have a very good understanding of speaking and writing in the English language
Key Outputs
Provide an entertaining and educational safari experience while meeting and exceeding the guests expectations.Deliver an interpretive wildlife experience which covers a broad range of interests and includes a holistic appreciation of the environmentHost guests and ensure that all their needs and requests are met and exceededYou will partner with the Lodge Management team to ensure guests have a world-class Game viewing experience.You will take your guests on drives and walks.Hosting meals for our guestsYou will be required to assist with maintenance around the lodgeAbility to seamlessly interact with guestsAssistance around the camp in other the departments e.g maintenance when requiredAssisting with projects on the Reserve itself
Please note that only candidates that are shortlisted for interview will be contacted back .
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Our client, a safari lodge / private game reserve based near Grahamstown (Eastern Cape), is looking for an experienced Lodge Manager. Minimum criteria required: Qualification in Hotel Management Diploma/Certificate or equivalentAt least 3 years of prior working experience in guest relations at a Lodge or similar 5-star Lodge/HotelKey Performance Areas of this position include: Responsible for the day to day running and efficient operation of the Lodge to ensure exceptional service is delivered to guests in all areas at the LodgeSupport Lodge Staff to achieve their goals and objectivesImplementing and monitoring policies, processes and standards to ensure an effective and exceptional service is provided to guestsStay up to date with changes in policies, ways of working and standards in the industryPerform all daily, weekly and monthly administrative duties relating to Lodge operations in line with company policies and proceduresIdentify and report all necessary maintenance required at the Lodge and ensure all issues are timeously resolvedProvide on-the-job training for Lodge staffTake accountability for the performance of all the functions at the LodgeProvide superior levels of service to all guests at all timesCompetencies required: High level of competency in spoken and written EnglishGood working knowledge of GAAP, Opera and Ms Excel (Intermediate level)Sober habitsDriver’s licenseHigh level of attention to detailHigh level of ability to solve problems independentlyHigh level of knowledge i.r.t Guest Relations, F&B, Housekeeping and Front OfficePlease consider your application unsuccessful if you have not heard back from us within 2 weeks.
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Our client, a safari lodge / private game reserve based near Grahamstown (Eastern Cape), is looking for an experienced Lodge Manager.Minimum criteria required:Qualification in Hotel Management Diploma/Certificate or equivalentAt least 3 years of prior working experience in guest relations at a Lodge or similar 5-star Lodge/HotelKey Performance Areas of this position include:Responsible for the day to day running and efficient operation of the Lodge to ensure exceptional service is delivered to guests in all areas at the LodgeSupport Lodge Staff to achieve their goals and objectivesImplementing and monitoring policies, processes and standards to ensure an effective and exceptional service is provided to guestsStay up to date with changes in policies, ways of working and standards in the industryPerform all daily, weekly and monthly administrative duties relating to Lodge operations in line with company policies and proceduresIdentify and report all necessary maintenance required at the Lodge and ensure all issues are timeously resolvedProvide on-the-job training for Lodge staffTake accountability for the performance of all the functions at the LodgeProvide superior levels of service to all guests at all timesCompetencies required:High level of competency in spoken and written EnglishGood working knowledge of GAAP, Opera and Ms Excel (Intermediate level)Sober habitsDriver’s licenseHigh level of attention to detailHigh level of ability to solve problems independentlyHigh level of knowledge i.r.t Guest Relations, F&B, Housekeeping and Front OfficePlease consider your application unsuccessful if you have not heard back from us within 2 weeks.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQxNDY4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1149212&xid=1266_41468
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Our client, a luxury lodge / private game reserve based near Paterson (Eastern Cape), is looking for an experienced Assistant Lodge Manager.Minimum criteria required:Qualification in Hotel Management Diploma/Certificate or equivalentAt least 3 years of prior working experience in guest relations at a Shamwari Lodge or similar 5-star Lodge/HotelKey Performance Areas of this position include:Responsible for assisting the Lodge Manager with the day to day running and efficient operation of the Lodge to ensure exceptional service is delivered to guests in all areas at the LodgeStand in for the Lodge Manager when they are not availableSupport Senior Lodge Management to achieve their goals and objectivesAssist the Lodge Manager with implementing and monitoring policies, processes and standards to ensure an effective and exceptional service is provided to guestsStay up to date with changes in policies, ways of working and standards in the industryPerform all daily, weekly and monthly administrative duties relating to Lodge operations in line with company policies and proceduresIdentify and report all necessary maintenance required at the Lodge and ensure all issues are timeously resolvedAssist with on-the-job training for Lodge staffTake accountability for the performance of the functions at the LodgeCompetencies required:High level of competency in spoken and written EnglishGood working knowledge of GAAP, Opera and Ms Excel (Intermediate level)Sober habitsDriver’s licenseHigh level of attention to detailHigh level of ability to solve problems independentlyHigh level of knowledge i.r.t Guest Relations, F&B, Housekeeping and Front OfficePlease consider your application unsuccessful if you have not heard back from us within 2 weeks.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQxMDQzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1147630&xid=1266_41043
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Ads in other locations
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Front Office & Reservations Assistant:·
Guest Services; check-in & out procedures·
Work out rates and packages·
Upselling·
Promote activities that are offered·
Good telephone etiquette ·
Inform all departments of reservation changes &
special requests·
Knowledge of Innkeeper Software Maintenance Co-Ordinator:·
Co-ord of maintenance ·
Prioritising maintenance projects·
Planning ahead of maintenance to be done
throughout the lodge·
Make sure all materials are available for any
projects Housekeeping Co-ordinator:·
Lodge general areas cleanliness ·
Assist and supervise housekeeping·
Make sure laundry is running efficiently·
Make sure all housekeeping supplies are
available ·
Make sure all areas and guest rooms are up to
standard General Skills:·
Strong problem-solving abilities·
Very competent with figures & spreadsheets·
Lead by example·
Team player·
Must be conscientious·
Extremely neat, tidy and organized·
Maintain a professional approach ·
Impeccable attention to detail·
Must be able to following instructions Creative, loves housekeeping and cleanlinessTertiary & Experience:·
Relevant Degree or Diploma·
Housekeeping and maintenance experience 3 – 5
years·
Skilled & experienced with reservations
system·
At least 3 year working experience at 5-star
properties·
Excellent computer & software skills Personal:·
Fully bilingual·
Strong operational and leadership skills·
Excellent communication skills·
Focussed, creative and passionate about the
hospitality industry·
An excellent track record with contactable
references·
No bad habits e.g. smoking/drinking/other·
Applications
to be emailed to: accounts@thegorge.co.za
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NAMIBIAM RESIDENTS ONLY - NO WORK VISA FOR THIS POSITION
Remote lodge in Namibia, requires general lodge manager to oversee both front of house and back of house, operations, including maintenance.
Proven track record of at least 5 years in a similar position essential with contactable references.
FRONT OF HOUSE
Service orientated ensuring excellence in both the product and the guest experience – the guest always comes firstAttention to detail in respect of service and overall presentation of lodge experience and assetsStrong leadership and management skills to coordinate and direct the lodge staffStrong organizational skills to ensure all policies and procedures are strictly adhered to and enforcedComprehensive knowledge of HR and Labour Law practices and the ability to resolve potential employees’ dispute and carry out disciplinary procedures where necessaryOverseeing of daily, weekly and monthly lodge administration and stock controls and reporting to Head Office at month end
BACK OF HOUSE
Responsible for maintenance and repairs of all assets including buildings, vehicles, sewerage system, borehole and solar installation, roads maintenance etc.Ability to coordinate all daily logistics and plan ahead to ensure smooth running of all operations including direct procurement with suppliersSound preventative maintenance skills and ability to proactively identify new maintenance projects and action plans accordinglyGood knowledge of sustainability concepts and eco-friendly practices to be enforcedPosition requires ability to drive 4x4 in sandy and rocky terrainsDriver’s license, PDP and Tax Identification Number are compulsorySolid track record with contactable referencesFluency in German and/or French an advantageFlexible and adaptable to deal with any unforeseen circumstances in a very remote locationThe candidate must be willing to work flexible and long hours according to operational requirements.Remuneration will be market related
Closing date for submissions: 28.02.2023
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Executive Chef Zanzibar - TanzaniaSalary: Market Related Purpose of Position: Complement Recruitment are recruiting for an Executive Chef based in Zanzibar Tanzania, on a 2 year fixed term contract. We are looking at Chefs currently based in South Africa (Gauteng, Western Cape, Kwazulu Natal) looking to work on a 2 year contract for a 5* Island Lodge. Apply Directly for this Job by clicking here - https://bit.ly/3LkgmiK Minimum Requirements Qualifications And Skills QUALIFICATIONS & EXPERIENCE REQUIRED:Must have formal culinary qualifications and at least 2 years management experience, ideally in a 5* operation.Understand the remote/island lifestyleThe successful candidate must be able to work under pressure and have excellent and consistent attention to detail. He or she will be guest focused, have a positive outlook, be an excellent team player, committed, hardworking and eager to learn. KEY OUTPUTS:Overall responsibility for the standards of the food product on the island: guest and staff foodBe responsible for implementing kitchen standards and making regular visits to staff kitchen and canteen.Be responsible for the development and training of staff (chefs) to increase their individual skills and ensure promotion when possibleManage all administrative departmental duties (staff files, off day schedule, hygiene standards etc)Create seasonal menus based on guests in house and produce in storePresentation according to group lodge food identityTake the food product on the island to the next level in all areas (dishes, guest experiences etc)Excellent stock controls, ordering processes and stock rotationProactive maintenance of all kitchen equipmentExcellent and regular communications with:ü All chefsü Heads of Departmentü Lodge Managerü Suppliers All food going out to guests at any time to be checked by Exec or Sous ChefMeet all guests on arrival as much as possible, know their namesExcellent and regular interaction with guests: build the relationship, invite feedbackBe aware of & make your chefs aware of special dietary needs staff and guestsGood interaction/ communication with team members : invite feedback; exchange ideas; be suggestion-friendly; share experienceGood discipline and fair treatment in department, and lodge overall: Exec Chef to be a role model KEY SKILLS REQUIRED:Passion for food and the food experienceAbility to lead a team of people effectivelyStrong management skills, day-to-day, and long termThe ability to motivate staff to consistently deliverAbility to think and act creatively within a teamGood knowledge of hospitality operations including butler service, housekeeping and laundryComputer Skills PERSONAL CHARACTERISTICS:Passion for creating fabulous guest delight genuine interest in people and satisfactionGood interpersonal skills open and approachableDiligence, meticulousness and self-motivation to meet deadlines and keep on top of your jobGood communication skillsWillingness/ability to share information and te
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MjgzOF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775886&xid=1109_182838
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Executive Chef Zanzibar - TanzaniaSalary: Market Related Purpose of Position: Complement Recruitment are recruiting for an Executive Chef based in Zanzibar Tanzania, on a 2 year fixed term contract. We are looking at Chefs currently based in South Africa (Gauteng, Western Cape, Kwazulu Natal) looking to work on a 2 year contract for a 5* Island Lodge. Apply Directly for this Job by clicking here - https://bit.ly/3LkgmiK Minimum Requirements Qualifications And Skills QUALIFICATIONS & EXPERIENCE REQUIRED:Must have formal culinary qualifications and at least 2 years management experience, ideally in a 5* operation.Understand the remote/island lifestyleThe successful candidate must be able to work under pressure and have excellent and consistent attention to detail. He or she will be guest focused, have a positive outlook, be an excellent team player, committed, hardworking and eager to learn. KEY OUTPUTS:Overall responsibility for the standards of the food product on the island: guest and staff foodBe responsible for implementing kitchen standards and making regular visits to staff kitchen and canteen.Be responsible for the development and training of staff (chefs) to increase their individual skills and ensure promotion when possibleManage all administrative departmental duties (staff files, off day schedule, hygiene standards etc)Create seasonal menus based on guests in house and produce in storePresentation according to group lodge food identityTake the food product on the island to the next level in all areas (dishes, guest experiences etc)Excellent stock controls, ordering processes and stock rotationProactive maintenance of all kitchen equipmentExcellent and regular communications with:ü All chefsü Heads of Departmentü Lodge Managerü Suppliers All food going out to guests at any time to be checked by Exec or Sous ChefMeet all guests on arrival as much as possible, know their namesExcellent and regular interaction with guests: build the relationship, invite feedbackBe aware of & make your chefs aware of special dietary needs staff and guestsGood interaction/ communication with team members : invite feedback; exchange ideas; be suggestion-friendly; share experienceGood discipline and fair treatment in department, and lodge overall: Exec Chef to be a role model KEY SKILLS REQUIRED:Passion for food and the food experienceAbility to lead a team of people effectivelyStrong management skills, day-to-day, and long termThe ability to motivate staff to consistently deliverAbility to think and act creatively within a teamGood knowledge of hospitality operations including butler service, housekeeping and laundryComputer Skills PERSONAL CHARACTERISTICS:Passion for creating fabulous guest delight genuine interest in people and satisfactionGood interpersonal skills open and approachableDiligence, meticulousness and self-motivation to meet deadlines and keep on top of your jobGood communication skillsWillingness/ability to share information and teac
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MjgzOV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775887&xid=1109_182839
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Executive Chef Zanzibar - TanzaniaSalary: Market Related Purpose of Position: Complement Recruitment are recruiting for an Executive Chef based in Zanzibar Tanzania, on a 2 year fixed term contract. We are looking at Chefs currently based in South Africa (Gauteng, Western Cape, Kwazulu Natal) looking to work on a 2 year contract for a 5* Island Lodge. Apply Directly for this Job by clicking here - https://bit.ly/3LkgmiK Minimum Requirements Qualifications And Skills QUALIFICATIONS & EXPERIENCE REQUIRED:Must have formal culinary qualifications and at least 2 years management experience, ideally in a 5* operation.Understand the remote/island lifestyleThe successful candidate must be able to work under pressure and have excellent and consistent attention to detail. He or she will be guest focused, have a positive outlook, be an excellent team player, committed, hardworking and eager to learn. KEY OUTPUTS:Overall responsibility for the standards of the food product on the island: guest and staff foodBe responsible for implementing kitchen standards and making regular visits to staff kitchen and canteen.Be responsible for the development and training of staff (chefs) to increase their individual skills and ensure promotion when possibleManage all administrative departmental duties (staff files, off day schedule, hygiene standards etc)Create seasonal menus based on guests in house and produce in storePresentation according to group lodge food identityTake the food product on the island to the next level in all areas (dishes, guest experiences etc)Excellent stock controls, ordering processes and stock rotationProactive maintenance of all kitchen equipmentExcellent and regular communications with:ü All chefsü Heads of Departmentü Lodge Managerü Suppliers All food going out to guests at any time to be checked by Exec or Sous ChefMeet all guests on arrival as much as possible, know their namesExcellent and regular interaction with guests: build the relationship, invite feedbackBe aware of & make your chefs aware of special dietary needs staff and guestsGood interaction/ communication with team members : invite feedback; exchange ideas; be suggestion-friendly; share experienceGood discipline and fair treatment in department, and lodge overall: Exec Chef to be a role model KEY SKILLS REQUIRED:Passion for food and the food experienceAbility to lead a team of people effectivelyStrong management skills, day-to-day, and long termThe ability to motivate staff to consistently deliverAbility to think and act creatively within a teamGood knowledge of hospitality operations including butler service, housekeeping and laundryComputer Skills PERSONAL CHARACTERISTICS:Passion for creating fabulous guest delight genuine interest in people and satisfactionGood interpersonal skills open and approachableDiligence, meticulousness and self-motivation to meet deadlines and keep on top of your jobGood communication skillsWillingness/ability to share information and te
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MjgzN19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775829&xid=1109_182837
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KEY OUTPUTS
Kitchen Hygiene standards setAbide by the Menu set according to Food Styling Guide and approved by the company’s Food FundiUp to date with What’s Hot & What’s Not for the company’s FoodThrough the Tummy of the Guest BopsCreative Bush Banqueting according to Food Styling GuideProactive MaintenanceGood communications with:All chefs; including the Executive ChefHeads of DepartmentLodge ManagerSuppliersGood stock controls and stock rotationAssist with the management of food orders, storerooms and fridge and deep freezers
QUALIFICATIONS AND SKILLS
Knowledge of various cooking methods, ingredients, and procedures with emphases in PastryComputer Literate and sound knowledge of Excel and WordFamiliarity with industry’s best practicesAbility to execute instructions by the Executive Chef or Lodge ManagerCreativityTime-management skillsDietary KnowledgeHandles pressure in a professional mannerHACCP (FIFO etc.)Ability to work well with other chefsAbility to mentor and train staffValid RSA Drivers Licence would be beneficial
PERSONAL CHARACTERISTICS
Good interpersonal skillsSense of urgencyPassionate about guest delightAttention to detailDiligence and self-motivation to meet deadlines and keep on top of your jobWillingness/ability to share information and teach and inspire others
PREVIOUS WORK EXPERIENCE REQUIRED
At least 2+ years Chef experience as a Pastry chef in five-star lodge or hotelFormal Qualification/sUnderstanding and experience on PANstrat or Pastel is favourable
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjY3MzQ4MzE/c291cmNlPWd1bXRyZWU=&jid=1187711&xid=426734831
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KEY OUTPUTS
Meet and greet all guests, say goodbye to all guests, know all guests by nameUnderstand personal guest needs through interactionWhen required to do so, conduct thorough orientation of new guests on arrival and inform the kitchen of any dietary requirements, liaise with guides and butlers with regard to any special requestsTransmit guest information to other lodges and get information from other lodges before guests arrivalCover all daily and weekly requirements of the Lodge Manager, especially budget control and guest delight activitiesWhen required to do so, assist with room allocation and planning for future bookings well in advance – read all day sheets thoroughly and plan for any special requests, requirements or occasionsBe present at all morning meetingsWhen required to do so, plan all tomorrow’s activities and transfer activities with the guides/trackers/driversEnsure that all rooms are checked by Guest Relations – Housekeeping Manager before the guest’s arrivalIn co-ordination with other management, host guests at all mealsManage check-outs and invoices when Lodge Administrator is on leave or needs assistanceAssist with monthly planning – training, guest requirement and staffing levelsFamiliarise yourself and adhere to the Company Policies and ProceduresSit in on Disciplinary procedures – sound knowledge of all policies and procedures and labour relationsEnsure that minimum standards as per BOPs are adhered to in all departmentsPromote and instil a passion for Going the Extra Mile throughout all departmentsClosely manage all guest delight activities together with other management, butlers, guides, housekeepers and other staff as necessaryAttend any departmental and finance meetingsOversee stock takesSpot check equipment, replace and improve when necessary. Manage annual on on-going maintenance and deep cleaning of furniture etc.Welcome packs for new staffOrganise training workshops with the lodge managerCheck uniforms are correct, name badges are worn etc.Ensure monthly operational stock takes are done and that you order up to parMaintain par stock of crockery & cutlery, linen, operational smalls, and guest amenities in the store rooms. Ensure the store rooms are kept neat and tidyRegular “walk-about” the office, stores, laundry and workshop - tidy, dusted, clean, including toiletsHelp drive:Company LifeNew “stories of the Company”Community involvementTraining and records of suchStaff delightGuest Delights, Uniform, Cut & Crock, Ops Smalls and GA
PREVIOUS WORK EXPERIENCE REQUIRED:
2 years’ experience ...
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KEY OUTPUTS
Managerial
Overall responsibility for the effective management on all levelsOverall management of all operational management at the Tented Camp and direct support to the Management Team including Security, Chefs and Guiding TeamDevelopment, Training and relief schedules of all direct reports managementOverall responsibility for all permanent and seasonal staff at KTTC and the creating of an environment of learning and development within the company valuesOverall communication between General Management, HOD’s and general staff departments through all levelsManaging HR issues and industrial relations proceduresManaging the Tented Camp in absence of General and Assistant General Manager
Financial
Assisting in creation of lodge budget in conjunction with the General Manager and Lodge accountantActive management of stocks in the Camp such as crockery and cutlers, linen, operational items, spa stocks and safari shop stocksCreate an environment of care for equipment, saving and sustainability
Operational
Management of all Guests areas and exceeding of guest expectationsOverall accountability of following up on all maintenance in ALL front of house areasOverall accountability to live the company behaviours and implement a culture of care and learningDaily, monthly and weekly training of Housekeeping, Butlers, Cleaners etc.Daily, monthly and weekly training of all Service departments within company standardsAssist with daily hosting during mealtimes, welcome, check in etc.Coordinating of reception for day sheets, reservations, VIPs, special requests and guest movementsAssist with daily/weekly/monthly departmental meetingsProvide support and guidance to the Head Housekeeper with Rooms checks, room maintenance and upkeep of company standard in the roomsProvide support and guidance to F&B Supervisor and Service Teams with Main area checks and upkeep of company standards in serviceImplementing and follow up on Development plan and performance management of F&B Supervisor and Lodge StaffCoordinate and actively oversee the exceeding of guest expectations and guest delightsOverall accountability for Leave cycles of Service staff, Reception and Safari ShopDaily and weekly meetings with Assistant GM and GM for smooth operations and updates at the CampDaily and weekly feedback to Reservations on Agents, bookings etc.Implementing of new standards, equipment and active participation into the company cultureImplementing of Fox Browne feedback, regional feedback and adhere to the company standards at all timesCreating an en...
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KEY OUTPUTS
Kitchen Hygiene standards setResponsible for training chefs & implementing kitchen standardsAbide by the 7 day Menu set according to Food Styling Guide and approved by the company’s Food FundiWork with the company’s training chef when visits are conducted and be feedback fitPresentation as discussed and according to Styling GuideUp to date with What’s Hot & What’s Not for the company’s FoodThrough the Tummy of the Guest BopsCreative Bush Banqueting according to Food Styling GuideProactive MaintenanceGood communications with:All chefsAll camp managersHeads of DepartmentLodge ManagerSuppliersGood stock controls and stock rotationResponsible for all food orders, storerooms and fridge and deepfreezes in absence of the executive chefAll food going out to guests at any time to be checked in absence of the executive chefChef to check buffets/dinner/breakfasts
PERSONAL CHARACTERISTICS
Good interpersonal skillsSense of urgencyPassionate about guest delightAttention to detailDiligence and self-motivation to meet deadlines and keep on top of your jobWillingness/ability to share information and teach and inspire others
PREVIOUS WORK EXPERIENCE REQUIRED
At least 2+ years Chef experiencePassion for kitchen management – including all kitchen administration, general hygiene and people managementPassion for training staff, creating fabulous food, and new ideas
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Financial Manager
Location: Arusha, Tanzania
This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose individuals very carefully – they are the strength and the future of this business.
CHARACTERISTICS
Hands-on, self-driven and motivatedOrganised and results orientedExcellent problem-solving skillsComfortable in dealing with and tolerant of diverse cultures, languages and environmentsHighly numerate and accurate, with an eye for detail on numbers and analysis of financial resultsHighly ethical and integrous with the ability to be principled when necessaryBe open to and adapt to the very specific company culture of tolerance across the regions we operate
RESPONSIBILITIES
Finance reporting function for all business units
balance sheet reconciliations and process monthly journalsmonthly management account reporting for regional business units and variance analysisquarterly forecasts, annual budgets and high-level forecastsTreasury management and cashflow forecastingFixed asset register maintenanceDebtors age analysis and bad debt provisionRevaluation and authorisation of all bank reconciliationsReview and approval of payment obligations (creditors)
Maintain commercial focus through preparation & review of detailed budgets, forecasts and input into management decisionsInvestigate and report variances and implement controls to reduce variances where relevantPlan, direct and coordinate the responsibilities of subordinates to ensure they are performing in line with expectations, including regular lodge visitsManage External Audit and field queries with Audit TeamCo-ordinate regional annual budgeting and quarterly forecastingCompletion and submission of relevant tax returns, including VAT, Income Tax, PAYE and Withholding TaxMaintain procedures for custody and control of assets and records in order to ensure safekeepingEstablish and maintain...
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Overview
My Client a Deluxe award winning Safari Lodge in Limpopo is urgently recruiting for an Assistant Lodge Manager.
Remuneration Structure
Basic Salary - Negotiable based on qualifications and experience Live in Accommodation - Single status 3 meals daily Uniforms provided Med Aid Pension / Provident Fund Annual Leave Days off - Leave Cycle - 6 weeks on / 2 weeks off
What The Role Entails
The main purpose of the assistant lodge manager is to assist the lodge manager in managing the lodge and, by doing so, creating a profound guest experience, which is in line with the service, vision and creative concepts of the lodge. This position is accountable to the Lodge Manager for this.It is the responsibility of the assistant lodge manager to monitor the hospitality service, maintenance, gardening and housekeeping standards within the lodge.In this capacity, guest expectations regarding the standard of service should be exceeded. In addition, the lodge needs to be monitored so that it operates in a cost effective manner, remaining within the agreed budget; as well as in a manner which is conducive to positive inter-personal relationships between staff and at a superior level of efficiency.The assistant lodge manager is also responsible for ensuring that the morale of the lodge staff is kept at a high level and that staff are developed on an ongoing basis.Finally, the assistant lodge manager must provide a written hand over of responsibilities in his/her absence and ensure that a full handover is received on his/her return.
Requirements
A minimum of 4 year’s work experience – ideally 2 years as a trainee and in a well-recognized five star hotel or world class lodge, as an assistant managerExceptional Food and Beverage knowledgeFinancial management abilityA hardworking, co-operative mannerHigh standards of service excellence and a passion for the industryAttention to detailExceptional English and a second language would be preferableGood computer literacyExcellent management ability and communication skillsA clear understanding of basic labour law and disciplinary proceduresA developmental approach to staffAssertiveness, patience and good organizational skillsUnderstanding of housekeeping and maintenance proceduresAn awareness of developments within the food and lodge industries, as well as international trends in hospitality
Responsibilities
Management and training of the lodge staff in line with the Company Standard of ExcellenceEnsure ultimate guest relations in the lodge and that the ...
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Overview - What The Role Entails
The senior sous chef is fully responsible for the management of the kitchen under the head chef and assumes complete responsibility for the kitchen in his/her absence. The main purpose of the senior sous chef is to ensure that the kitchen is supervised and that quality food is produced in a hygienic environment, in line with the required Company standards. Portion control must be exercised according to the number of guests dining and stock rotation in terms of the mise-en-place used in preparation of dishes.
Remuneration:
Market Related Salary - NegotiableAccommodationUniformsMed Aid contributionPension / Provident fundOff day cycleAnnual leave
What You will Need
A minimum of 5 years management experience in a medium sized kitchenMatric qualificationProfessional cookery qualificationAssertiveness, patience and good organizational skillsUnderstanding of kitchen procedure and timing requirements and be able to plan accordinglyPassion for cheffing and kitchen-related dutiesGood communication skillsThe ability to implement and maintain health and hygiene proceduresKnowledge of safety procedures and the use of fire-fighting equipmentFirst-Aid trainingThe ability to deal with constructive criticism and present healthy, innovative and modern dishes
What You will do
In broad terms the sous chef oversees the following key result areas:
Supervision and training of the kitchen staff in line with the Company Standard.Preparation of food, in line with Company Standards of Excellence.Effective guest interaction to enhance guest satisfaction.Effective management of staff canteens.Administration of orders to minimize shortages and wastage and effective stock control.Ensuring that the cleanliness and hygiene of the kitchen is of the highest standard.Correct use and maintenance of kitchen equipment.Maintaining fridges and stores to the highest hygiene and stock rotation standards.Communication with kitchen and lodge front of house staff to ensure the smooth running of the department.Achieving service excellence though Teamwork.
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SPECIALIZED DUTIES
You would be required to be proficient and have substantial experience in the following:
Fields, Painter, Carpenter, Aircon/Refrigeration, Electrical wiring, Plumbing, Diesel Mechanics, Quad Bike Mechanics, Reserve Management, project management, solar farm and ring main maintenance, water and sewerage maintenance
General
You would report to the Lodge ManagerYou will assist in all the maintenance at your Lodge – including plumbing, electrical (domestic), refrigeration and air conditioning, building, carpentry and general maintenanceSolar and Hot Water will be your responsibilityWater Treatment and Sewerage will be your responsibilityYou will be responsible for all routine and preventative maintenance, generator maintenance, fleet maintenance, road maintenance, annual fire break burning and maintaining of the fire breakYou will be liaison between NSE and the lodge for the upkeep of the solar plantProject management and managing large teams of staff will be a requirement
Stock and Tools
You will endeavour to keep a par stock of spares that will allow you to affect emergency and other repairs efficientlyYou will ensure that tools and spares are neatly stored and packed awayYou will perform a stock take of tools monthly and report any shortfalls to the manager
Communication
Maintain open communication channels with the General or Lodge Managers and Guest RelationsManagers and ensure that clear feedback loops are in place to ensure that status reports on problems are fed back to those who have reported themHold frequent meetings with Lodge Managers and the Regional ManagerAttend and partake in the lodge morning meeting dailyConduct morning meetings with the other maintenance staff and make sure that good team work exists within the teamProduce Reports on status of projects and reports on monthly spendProduce in depth maintenance plans for routine and preventative maintenance
Guest Relations
You will be required to assist in hosting guests from time to timeEnsure that when interacting with guests in the lodge environment that you are well presented(Uniform), friendly and courteous
DAILY AND WEEKLY DUTIES
Ensure that the following duties are performed by yourself and your teams at the lodge:
Daily Duties
Swimming Pools & PathwaysClean poolCheck timerBackwash Pool and Clean filterMake sure the chairs are neat and tidyTake pool ...
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Our client is one of East Africa’s long-standing safari companies. They are looking to employ a professional Chef Trainer to be responsible for managing all chef training and Foods & Beverages (F&B) operations and for delivering an excellent guest experience across all their lodges in Tanzania. The successful candidate will be able to forecast, plan, manage and approve all F&B orders in accordance with set par levels and menus.
As the Chef Trainer, you will be tasked with helping to trouble shoot any problems across the lodges, whilst setting and maintaining the F&B standards.
The Chef Trainer is a member of the training team and indirectly the F&B department. The objective of the training department is to constantly train skills in order to improve the quality of service to our guests. As part of the F&B department we aim to offer wholesome lovingly well-prepared meals while ensuring that we engage with our guests to ensure what we offer is well received.
Reporting Relationships
Position Reports to: Group Head Chef Trainer
General Profile
As a chef trainer you will lead by example and must always remain professional. This includes your attire as well as your attitude. A chef trainer is responsible for improving the skills and efficiency of our kitchens while indirectly improving the overall food offering at our camps. He/she will observe all aspects of the F&B offering while in camp and report any irregularities or concerns. While in camp the chef trainer will engage with guests at mealtimes to ensure that meals are well received.
Health & Food Safety
As a trainer he/she will be knowledgeable of food safety guidelines and procedures and will ensure that these guidelines are trained and adhered to. This will include assisting management & camp chefs with cleaning, sanitation, and organization of kitchen, walk-in coolers, and all storage areas at all times. Report maintenance problems, breakages, fire and health hazards, security risks, accidents, lost and found, shortages and any unusual happenings.
Training
As a chef training your main function is to train set curriculum as set out by the group head of training. This training will be reported on a monthly basis. As a trainer you will be asked to assess the progress of each individual and assist in managing their progress.
Enforcing company rules and regulations
It will be your responsibility to ensure that recipes, portion controls, food safety and presentation specifications are adhered to in order to remain consistent. While in camp you will assist with receiving of food items, stock counts and food orders and report any discrepancies to the camp management.
Communication
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CHARACTERISTICS
Hands-on, self-driven and motivatedOrganised and results orientedExcellent problem solving skillsComfortable in dealing with and tolerant of diverse cultures, languages and environmentsHighly numerate and accurate, with an eye for detail on numbers and analysis of financial resultsHighly ethical and integrous with the ability to be principled when necessaryBe open to and adapt to the very specific &Beyond culture of tolerance across the regions we operate
RESPONSIBILITES
Finance reporting function for all business unitsbalance sheet reconciliations & process monthly journalsmonthly management account reporting for regional business units and variance analysisquarterly forecasts, annual budgets and high level forecastsTreasury management and cash flow forecastingFixed asset register maintenanceDebtors age analysis and bad debt provisionRevaluation and authorisation of all bank reconciliationsReview and approval of payment obligations (creditors)Maintain commercial focus through preparation & review of detailed budgets, forecasts and input into management decisionsInvestigate and report variances and implement controls to reduce variances where relevant.Plan, direct and coordinate the responsibilities of subordinates to ensure they are performing in line with expectations, including regular lodge visitsManage External Audit and field queries with Audit TeamCo-ordinate regional annual budgeting and quarterly forecastingCompletion and submission of relevant tax returns, including VAT, Income Tax, PAYE and Withholding TaxMaintain procedures for custody and control of assets and records in order to ensure safekeepingEstablish and maintain relationships with internal customers and provide assistance when problems may be encounteredMonthly preparation of Rwanda payroll and reviewing regional payrollSecuring relevant permits and park fees
AD HOC TASKS
Consider review and support investment and commercial opportunities that arise from time to timeAd hoc projects as required from time to time
QUALIFICATIONS & EXPERIENCE
Qualified Chartered AccountantMust be proficient with MS Office Packages and be able to demonstrate superior MS Excel abilitiesExperience in Accpac or Tourplan a plusMust be able to work in a challenging environmentEast African Tax & Accounting experience an advantageInternational experience is a plusLuxury lodge and / or Touring finance experience an advantageRwandan National is preferredhttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82Mzg3OTkxNT9zb3VyY2U9Z3VtdHJlZQ==&jid=1508287&xid=63879915
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