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1
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ROLE PURPOSE
Huntswood’s success relies on its IT Infrastructure and End-user facilities being available, effective and efficient.
As a Firstline ServiceDesk Technician, you will be the face of the Technology Team. You, along with the team will handle the initial first point of contact for all technical incidents and requests from the business, offering a professional, courteous, speedy and effective service to ensure disruption to Huntswood’s business processes and clients are kept to a minimum.
Job description
Ensure that incidents and problems logged on Huntswood’s call logging system are responded to quickly, professionally and courteously, ensuring that calls are correctly prioritised and categorised.Ensure that identified incidents and problems are descriptively logged and kept up to date on Huntswood’s call logging system.Strive to meet the SLA’s defined within the Call logging system.Ensure that all incidents, requests and problems are escalated to the appropriate team if they are not able to be resolved within the agreed timescale.Answering telephone calls and strive to resolve a majority of tickets on first contact and to work with the Head of Customer Support to identify opportunities to further improve the number of tickets resolve on first contact.Managing Client project set-ups to ensure the Client infrastructure is set up on-time and is tested and working.Work alongside 2nd & 3rd Line to learn and carry out escalated tasks (where appropriate)Provide remote support across both Huntswood sites and to home based colleagues.Be a true team player, working professionally and constructively with colleagues offering help and assistance with incidents, user requests, problems and projects.Ensure Huntswood’s computing facilities are kept secure to reduce the risk of breaches of confidentiality, integrity and availability.Writing and reviewing Service Desk Team’s documentation.Carry out manual handling, moving desktop equipment during desk and office moves as well as project set ups.Work positively with the other members of the Technology team to ensure end-to-end customer satisfaction with the technology services to customers.Responsible for Huntswood Assets and ensuring that the CMDB is accurate and kept up to date.
Person Specification *Essential
Excellent Customer facing and Customer Service skills, able to communicate to users at all levels.Thrive in a busy environment with changing priorities and goals.Good level of understanding of a Microsoft Windows Active Directory environment including GPO.Be able to demonstrate a good understanding of the major Microsoft packages namely Microsoft Windows and Office 365.Good l...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTMxMjEyOTcyP3NvdXJjZT1ndW10cmVl&jid=1012492&xid=1531212972
1d
Job Title: Legal Secretary.
Company: Shamla Pather Attorneys Inc.
Location: Umhlanga, KwaZulu-Natal, South Africa.
Position Overview:
We are currently seeking a skilled and professional
Receptionist to join our team. The Receptionist will be the first point of
contact for our clients and visitors and will play a crucial role in providing
exceptional customer service and administrative support to ensure the smooth
operation of our office.
Key Responsibilities:
Front Desk Management:
- Greet clients and visitors courteously.
- Answer and direct phone calls professionally.
- Handle inquiries about the firm’s services accurately.
- Manage incoming and outgoing mail and packages.
- Coordinate meeting room bookings and prepare conference
rooms.
- Perform clerical duties: photocopying, scanning, filing.
- Assist with legal document preparation.
- Monitor office supplies and place orders.
- Coordinate with building management for maintenance.
- Diary management skills.
Qualifications:
- Matric Certificate or equivalent; office administration
certification advantageous.
- Receptionist experience, preferably in a legal setting.
- Proficiency in MS Office and typing.
- Litigation and conveyancing knowledge advantageous.
Application Process:
To apply for the Receptionist position at Shamla Pather
Attorneys, please submit your resume and cover letter detailing your
qualifications and relevant experience to reception@lawspa.co.za.
We thank all applicants for their interest in joining our
team.
1d
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A well established company in Umhlanga is seeking a receptionist to manage our front desk on a daily basis and to perform a variety of administrative tasks.Responsibilities:1. Greet and welcome guests as soon as they arrive.2. Direct clients to the appropriate person and manage flow of traffic within the office3. Screen and forward incoming phone calls4. Ensure reception area is tidy and presentable5. Provide basic and accurate information in-person and via phone/email6. Receive, sort and distribute daily mails/deliveries and appointments 7. Maintain office security by following safety procedures and controlling access via the reception desk 8. Scheduling appointments 9. Keep updated records of expenses and costs.10. Perform other clerical receptionist duties such as filing, photocopying, stock control and invoicingRequirements and skills•Proven work experience as a Receptionist, Front Office Representative or similar role•Proficiency in Microsoft Office Suite•Hands-on experience with office equipment (e.g. fax machines and printers)•Professional attitude and appearance•Solid written and verbal communication skills•Ability to be resourceful and proactive when issues arise•Excellent organizational skills•Multitasking and time-management skills, with the ability to prioritize tasks•High school degree; additional certification in Office Management is a plusIf you think you fit this role please email your cv to talalutchu15@gmail.com
21d
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