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A new positionhas become available for a Support Engineer to resolve technical issues within different components of computer systems, such as software, hardware, and other network-related IT related problems.
* Production environment, support, upgrade, and security
* Setup and configure Disaster recovery
* Ensure periodic tests are executed at the DR site
* Ensure that failover procedures are documented and kept up to date
* Ensure that communication channels are established with all clients at a technical level
* Ensure feedback is given to both management and clients
* Ensure change management is adhered to
* Ensure adequate testing has taken place before implementing new systems or changes to
* existing systems
* Ensure all technical documentation is current and freely available
* Ensure all process are documented
* Test any new system released/upgrades from development
* Ensure that a testing schedule and procedure is available
* Set-up and maintain Production systems
* Database management
*
* Identify issues/problems and assess the severity of the problem and take corrective action
* Determine appropriate approach to solving problems
* Develop plans for implementing solutions
* Setup and Configure ACI Products
* Support Production Systems
* Configuration of Production Systems
* Test and UAT
Education
Grade 12
Completion of relevant IT Technical Course
Experience
* 2-years related experience
* Knowledge of MSSQL and MySQL
* High Level of Knowledge in ACI Postilion suite of products (Realtime Framework, Office, Config-Server, eSocket. POS)
* Linux knowledge and experience
* Business analyst skills is advantageous.
R260,000 - R330,000 pa ctc including benefits
Education
Grade 12
Completion of relevant IT Technical Course
Experience
* 2-years related experience
* Knowledge of MSSQL and MySQL
* High Level of Knowledge in ACI Postilion suite of products (Realtime Framework, Office, Config-Server, eSocket. POS)
* Linux knowledge and experience
* Business analyst skills is advantageous.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY3ODY2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1262262&xid=1555_67866
2y
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