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Position: FINANCIAL MANAGER
The job specifications are:
Minimum requirements:
School: Grade 12
Post school: B Comm. degree with major coursework in accounting, finance, economics, or a related field
Job related: MS Office (advanced in PowerPoint, Excel, MS Word and Microsoft Outlook) and SAGE
Experience: Three to five years of experience in the field.
Required Competencies to meet the Job Outcomes:
At least 3 years financial management experienceInternational Financial Reporting StandardsAuditing practices and principlesComputer applications related to the companyApplicable laws, codes and regulations.Valid Driver’s LicenceCertificate of Medical Fitness
Essential Duties & Responsibilities:
All duties take place in accordance with the requirements of the client, Occupational Health and Safety Act and other relevant legislation. Duties include the following:
Responsibility of the financial function from start to finishCapturing of supplier invoices and generating customer invoicesPrepares journal entries and reconciles general ledger and subsidiary accountsCompletes Bank reconciliation and relevant cashbook entriesAssists with monthly Management AccountsAnalyses performance against budgetsManages daily/ monthly cash flowsPreparation of statuary returns e.g. VATLiaison with external auditorsPreparation of Annual Financial StatementsPreparation of Annual Operational BudgetsManages Fleet cards & Vehicle Licensing requirementsOther financial related activities as required by Group CFO and MDAdhoc travel within South Africa as required
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1s
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Team LeaderRandburgSeasonal USA Campaign – Night Shift  Main purpose of the job:We are looking for professional, self-motivated and determined individuals to join us on this exciting USA Campaign. You will be required manage a team in assisting clients in the USA with a luxurious, high end experience. This is seasonal work, and operate within America’s sunny season, for 6 months.If you have worked with clients from America before, and are confident in managing a team to deliver exceptional service to the international market…… Apply Now!Key responsibilities:Effectively manage the team to ensure service delivery standards are metImmediately address any challenges the agents might face which may impact productivityCoach and mentor the teamsRegular performance reviews to ensure KPI’s are met andDaily management of absenteeism and attendanceBuild rapport with the client, and ensure every experience is exceptionalMaintain sound client relationsCreate and submit the necessary reporting on timeRegularly connect with management where support is neededMinimum Requirements:Must have worked night shift beforeMust have worked with American clientsMS Office literateExcellent communication both verbal and writtenWe will only consider applications from candidates who have worked on a USA campaign before.
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11min
1
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Customer Service ConsultantRandburgSeasonal USA Campaign – Night Shift  We are looking for professional, self-motivated and determined individuals to join us on this exciting USA Campaign. You will be required to assist clients in the USA with a luxurious, high end experience. This is seasonal work, and operate within America’s sunny season, for 6 months.If you have worked with clients from America before, and are confident in delivering exceptional service to the international market…… Apply Now!Key responsibilities:Attend to inbound calls in a professional and timely mannerBuild rapport with the client, and ensure every experience is exceptionalThink on your feet to provide solutions to challenges faced by the clientYou will be conversing in voice, email and chat. Therefore, professionalism is to be maintained through all channelsAbility to accurately assess customer needs and potential, identify and deal with objectionsBe comfortable and confident in your approach to clientsMinimum Requirements:Must have worked night shift beforeMust have worked with American clientsMS Office literateExcellent communication both verbal and writtenWe will only consider applications from candidates who have worked on a USA campaign before.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4Mjg3OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1776207&xid=1109_182878
12min
1
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Our client, in the Financial Industry has a Permanent vacancy for an Executive Office Business Manager. The company is responsible for the design, implementation and greater payment system is South Africa.MUST HAVE ADVANCED MICROSOFT 365 SUITE (VISIO, PROJECTS, EXCEL, PP AND WORD)Minimum 3 years Degree or National Diploma 5-8 years of experience in an executive assistant role or professional business management role in the C-suite.Project management experience would be an advantage.Financial services experience would be an advantage. Advanced Microsoft 365 suite of products (Visio, MS Project, Excel, PowerPoint, Word).SA Payments industry knowledge and experience would be an advantage.Utmost discretion and professionalism.Team leadership and orientation with ability to motivate others towards performance.Excellent communication skills (verbal and written).Strong facilitation & presentation skills.Ability to integrate strategy and operational components into cohesive execution plans and follow-through.Data Analytical skills.Strong planning and organising skills.Proficient in relationship building and management (stakeholder management).Ability to work independently and hands-on.Cross-functional (matrix) collaboration skills.Ability to build credibility and trust.Ability to analyse problems and make decisions.Ability to work under pressure.Diligent and with excellent attention to detail.Good interpersonal skills.General business processes management (define, develop, execute, and optimise).Drivers license and own transport.The Company is responsible for the design, implementation, maintenance, and support services for the Companys members and the greater payments industry of South Africa. The functions of the Company also contribute to the safety, efficiency, and effectiveness of the global financial system in which South Africa participates.The key areas of responsibility entail managing governance, risk management, regulatory compliance, and operations of the Company. These functions are fulfilled through various Company structures, payment industry forums as well as strategic projects in the payments industry. The Executive Business Manager (EBM) role will support the Chief Payments Officer and Chief Risk Officer of the company in providing a highly professional, competent executive administration services. The Executive Business Manager will be responsible for the execution of all executive assistance and general business management duties to enable the executives to optimise their portfolios and execute their roles and responsibilities effectively and efficiently. The Executive Business Manager will act as the liaison for the two executives as and when required, establish, and maintain the highest levels of professionalism in the executives offices and portfolios. Executive Assistant SupportProvide end-to-end executive office support to the executives.Managing functional and cross-functional responsibilities at a senior management level on b
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NjQ1OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775004&xid=1108_176458
36min
1
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of exper...Job Reference #: 202638
1d
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The HR Administrator will
play a vital role in supporting the HR department and ensuring the smooth
operation of various HR processes and procedures. The ideal candidate will have
a strong foundation in HR principles and practices, excellent organizational
skills, and the ability to multitask in a fast-paced environment.
Responsibilities:
Assist
with the recruitment and onboarding process, including posting job
openings, scheduling interviews, conducting reference checks, and
facilitating new hire orientations.Maintain
accurate and up-to-date employee records ensuring compliance with data
privacy regulations and company policies.Process
employee changes, such as promotions, transfers, and terminations, and
update relevant HR documentation accordingly.Assist
in benefits administration, including enrolments, terminations, and
inquiries, and serve as a point of contact for employees.Coordinate
training and development initiatives, including scheduling training
sessions, tracking attendance, and managing training materials.Assist
with payroll processing, including data entry, payroll adjustments, and
resolving payroll discrepancies in collaboration with the finance
department.Prepare
HR-related reports. Respond
to employee inquiries and provide guidance on HR policies, procedures, and
programs.
Qualifications:
1-3
years of experience in HR administration or a related role, with a solid
understanding of HR principles and practices.Proficiency
in Microsoft Office suite, with strong data entry and analytical skills.Excellent
communication and interpersonal skills, with the ability to interact
effectively with employees at all levels of the organization.Strong
attention to detail and accuracy, with the ability to maintain
confidentiality and handle sensitive information.Ability
to prioritize tasks and manage time effectively in a deadline-driven
environment.Please e-mail admin@autorecruit.co.za
5h
1
IntroductionThe Manager of Communications and CI is responsible for executing the comprehensive communication strategy, giving special attention to internal communications to foster a sense of community. They take the lead in formulating and executing the communication strategy for all crucial South Africa+ (SA+) markets, encompassing external communications. This involves crafting and steering external communication strategies, creating impactful campaigns, interacting with the media, and showcasing the business and its leadership. Regularly evaluating strategies ensures ongoing alignment with contemporary trends. Duties & ResponsibilitiesMedia & PR - Manage PR agency.Overseeing creative, PR, and media procurement agencies. Devise, create, strategize, and execute media campaigns collaboratively with the backing of agency assistance. Craft press releases and Q&A materials while orchestrating responses to media inquiries alongside the CA&C Director. Formulate speeches, letters, and similar content to steer a targeted approach in addressing pivotal subjects, channeling these inputs into both the global communications team and the regional context. Oversee, monitor, and provide updates on the budget allocated for campaigns and external communications. Content Development Devise, ready, and execute an annual media strategy. Monitor the implementation and adapt as per market shifts. Collaborate with chosen journalists to convey corporate messages on crucial matters such as taxation, thwarting illegal trade, and regulatory advancements. Secure the backing of the General Manager and the Director of Corporate Affairs and CommunicationCommunity InvestmentSet and achieve goals for employee volunteerism in the CI program. Oversee and direct the CI ambassador initiative, maintaining consistent communication and assessing CI initiatives throughout the SA+ market. Take charge of expanding and guiding CI programs in our primary markets across the entirety of SA+, collaborating closely with consultants and government entities across EA markets. Monitor, record, and provide updates on the CI budget and initiatives.Supplier ManagementEffectively oversee the management of the companys communication vendors, encompassing communication consultants, printers, and more. Formulate project briefs and collaborate with procurement to identify essential suppliers for the department.Corporate Identity & Internal CommunicationsOversee and maintain all facets of corporate identity communications for the company. Revise internal communication resources, ensuring synchronization and assistance to other departments with communication aids. Disseminate and integrate these resources throughout all business functions. Guarantee that our offices, in coordination with the Facility Manager, feature updated corporate identity branding and supervise the project implementation process.Customer complaint managementFacilitating the handling of consumer complaints by promptly directing inco
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6h
1
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Entry Level Office Position to take your career to new heights.
SUMMARY:
The Office Assistant will assist in all general office tasks.
JOB DESCRIPTION:
Position: Office Assistant
Location: Midrand, Johannesburg area
Salary: R12,000pm plus benefits
Office Assistant Position
We require the services of a general office worker, male or female to assist us on a full-time basis.
Salary R12,000
Requirements:
Grade 12 Essential
Good Time Management
English Speaking
Ability to work unsupervised
Duties
General office work
Closing Statement:
• Correspondence will be with shortlisted candidates only.
• Please send up-to-date CV to: james@vacancyscout.co.za
If you do not hear from us within 2 weeks, unfortunately your application has not been successful.
Salary: R12000Job Reference #: Office3885
8h
1
SavedSave
Entry Level Office Position to take your career to new heights.
SUMMARY:
The Office Assistant will assist in all general office tasks.
JOB DESCRIPTION:
Position: Office Assistant
Location: Randburg, Johannesburg area
Salary: R12,000pm plus benefits
Office Assistant Position
We require the services of a general office worker, male or female to assist us on a full-time basis.
Salary R12,000
Requirements:
Grade 12 Essential
Good Time Management
English Speaking
Ability to work unsupervised
Duties
General office work
Closing Statement:
• Correspondence will be with shortlisted candidates only.
• Please send up-to-date CV to: james@vacancyscout.co.za
If you do not hear from us within 2 weeks, unfortunately your application has not been successful.
Salary: R12000Job Reference #: Office5867
9h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Latin Spanish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202649
1d
1
SavedSave
*Senior Account Manager - Gauteng*
An IT solutions company are looking for a Senior Account Manager / Account Director to join their team, to be responsible to deliver on agreed business growth values related to the overall company growth target. The focus will be in the large enterprise space dealing with corporate business. This requires a solid track record of successful sales engagements with prospective customers at all levels, as well as client engagements, both from new business development as well as managing existing clients.
Your role further includes;
* be the single point of contact for all relationship management, contractual and financial elements of general account management activities
* collaboration with internal services, pre-sales, business support units promoting open communication and teamwork
* you will also participate in supporting general sales operations and administrative functions for the Sales department by following policies and procedures for creation of documents, workflow, CRM (Salesforce) administration, document management, contract management, quoting and other administrative functions.
*DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO:*
* Single point of contact for Enterprise Account engagement
* Produce, manage and track customer quotes
* Upload and maintain the accuracy of information in CRM
* Perform account administration function to support the Sales Office
* Prepare and present the required management reports
* Assist with Invoicing
* Assist with Debtors Management
* Contract Management
* Client Engagement
* Strategic focused engagement, making use of time and resources in the most effective way
* Use good communication and negotiation skills to generate sales and profits from client engagements to meet sales targets
* Understand and use market intelligence to position and judge the competition to derive accurate pricing
* Produce, manage and track quotes
* Perform an oversight role in checking quote details to ensure that they are correct, ie: correct stock codes, GP%, RoE, delivery address and client order number are all loaded.
* Assist with raising sales orders.
* Ensure that procurement always receives the relevant documentation and information for the purchasing of stock.
* Check that the correct type of quote has been used and issued to the client, for example, Sales quote or Loan quote/Demo quote.
* Upload and maintain the accuracy of information in CRM
* Run a pipeline, forecast and deals closed (won/lost) query on a weekly basis on CRM for all Open opportunities.
* Check data validity on CRM and report exceptions.
* Assist to load all sales related information on CRM and maintain data.
* Perform account administration function to support the Sales Office
* Assist with setting up meeting schedules, document management, Sharpoint filing, printing and general sales office administration support.
* Prepare various management and sales reports
* Run
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2y
1
An international freight forwarder and logistics service provider is looking for a Business Development Manager to join their Express Department in Johannesburg. The successful candidate will be responsible for developing New Business Revenue and growth through prospecting, qualifying, and closing the deal.
Development of new business
* Focus on development of New Business Revenue growth through prospecting, qualifying, and closing the deal
* Prepare tenders, reports, presentations, Approve rates for types of customers
* Generate and follow up on qualified leads in line with company specific requirements
* Analyse clients needs and propose various courier solutions accordingly and close the deal
Service Excellence
* Ensure continuous follow-up by the Sales Team on pending clients
* Manage and retain client relationships on all levels and provide a professional service including of after- sales service, client enquiries and regular follow ups
Sales and Targets and Administration
* Exceed sales objective of assigned targets by promoting and selling couriers services through professional sales targets
* Ensure consistent achievement of all relevant product/monthly targets
* Submit weekly call reports to the General Manager, this will enable him to monitor your weekly activities
* Ensure the pipeline is up to date at all time
* Manage all relevant internal administrative processes
* Attend all meetings and submit weekly stats
* Ensure commission sheets are signed off by the General Manager and submitted to HR
Product Knowledge
* Learn new products knowledge and acquire improved selling skills and communicate to the Sales Team
* Keep abreast of competition services and Markets
Communication
* Ensure effective and ongoing communication between the Sales Teams and supporting departments within the Company at all levels
* Respond and assist on all Sales department queries as communicated by the Sales Team
* Ensure effective communication with General Manager and colleagues
Knowledge & Experience
* Matric or Senior Certification equivalent
* MS Office Suite (especially Excel)
* Minimum of 5 years Sales experience, preferably from the Logistics Industry
Skills
* Excellent client orientation
* Excellent negotiation skills
* The ability to generate sales leads and close deals
* Communication skills
* Time management skills
* Ability to work under pressure
* Target driven
Attributes
* Align performance for success: Focusing and guiding others guiding others in accomplishing work objectives
* Building customer loyalty: Effectively meeting customer needs and building productive customer relationships
* Customer Focus: Developing and sustaining productive customer relationships
* Communication: Clearly conveying information and ideas in a manner that engages the audience
* Follow up: Monitoring the results of assignments
* Initiating action: Taking
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2y
1
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A well-established medium sized IT Company that specializes in ICT Advisory services, virtual workspaces, cyber security and service delivery consulting is currently seeking to employ a Microsoft Managed Services Engineer to join their dynamic team.
Microsoft Managed Services Engineer will be working with the various teams in the business to provide a high level of support and management of the customers Windows Servers and Office 365/Azure tenants, ensuring that these systems are working well and adhere to industry best practices and internal standards and policies
Manage and maintain on the fleet of windows servers that the business manages, including, but
not limited to, provisioning, patch management, security management etc.
• Proactively present opportunities for improvement on the security and management of the fleet
• Manage and maintain Office 365 customer tenants
• Proactively present opportunities for improvement on the security and management of Office 365
tenants
• Identifying and participating in sales opportunities such as new contracts, contract renewals and
system sales.
• Troubleshoot and resolve server incidents as reported by customers or internal monitoring
solutions as necessary
• Perform Root Cause Analyses of major incidents
• Assist with reporting or developing reports for customers based on managed infrastructure
• Meet with customers and provide advice and guidance on bespoke solutions
• Build positive relationships with customers by providing outstanding and excellent services
• Proof, test and assess new products/services.
• Cooperate with technical teams and share information across the organisation
• Assist with projects as and when required
• Develop and implement internal deployment standards and policies
• Handle cover for other technical teams as and when necessary
• Recording of all daily support request and travel done
• Record events, problems and their resolution in logs
• Escalation point for 2nd line engineers and other divisions
Qualifications
* CompTIA N+ - or equivalent knowledge/experience
* MCSE/MCSA/MCITP
* 5 Years’ Experience in the field
* Microsoft 365 Foundation
* Experience in maintaining and managing Office 365 Tenants
* Experience managing a large amount of Microsoft Servers
* PowerShell and scripting experience
Beneficial
* Working knowledge of Intune
* Microsoft 365 Certified: Enterprise Administrator Expert
* Working Knowledge of Microsoft Azure
* Experience in Atera RMM and Zabbix Monitoring
* Experience with starting up and managing projects
* Valid Drivers License
* Own vehicle / transport
Physical requirements
• Valid driver’s licence
• South African ID or international passport a with work permit
• Reliable vehicle
• Reliable cell phone
• Language skills proficient in English
Key Performance Areas
• Presentation and completion of improvement projects
• High level of compliance with in
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2y
1
SavedSave
Overview: As an Account Manager, you will be responsible for client-facing activities pre and post acceptance of sales proposals. Activities include: New business prospect meetings, project planning and on-going client management. An astute Account Manager has the ability to balance client demands with internal timelines and ensures that projects remain on schedule, on budget and delivers to client satisfaction. An account manager is both diplomatic yet firm, a strategic thinker who performs well under pressure and is able to support new business development, manage / grow multiple customer accounts while driving profitability, client loyalty and satisfaction.
Requirements:
* Minimum of 2 year of project management and client relationship management experience
* Completed a post-secondary diploma or degree, or has relevant business experience
* Professional presentation and public speaking skills
* Excellent command of the English language: written, spoken, grammar, writing and mathematical skills for business correspondence and reporting
* Excellent time management, organisational, problem solving and analytical skills
* Monitors and facilitates operation’s activities to ensure that all deliverables are running according to project plan and takes action to avoid/resolve problems and/or seeks senior management assistance if issues are beyond their control
* Attention to detail
* Ability to service several clients at one time
* Ability to support new business development initiatives
* Ability to work well under pressure and possess a high degree of tenacity
* Proficient with Microsoft Office
* Aptitude for technology and software
* Excellent negotiator
*
*
Responsibilities: New business development: Potential new clients
* Identify suitable client leads.
* Contact potential clients via telephone / email to generate new business meetings.
* Facilitate sales pitches.
* Follow-up on clients with an interest in procuring services from nudge.
Relationship Management: Existing clients
* Build on-going client relationships to ensure loyalty and satisfaction.
* Get to know the client’s business/industry.
* Developing a strategic relationship where nudge becomes a major component of the market research plans of the client
* Regular communications (phone and email) with client
* Identify “at-risk” clients
* Implement churn reduction strategies
Account Management and Growth: Existing clients
* Manage contracts and addendums – keep up to date and flag for expiry dates
* Support in the renegotiation of contracts
* Understand the nudge offerings and up-sell clients when appropriate
* Maintain accurate customer records
* Regular updates to senior management
* Take meeting minutes/notes
Financial Management:
* Ensure accurate timekeeping
* Ensure all projects remain on scope and on budget (project profit review)
* Ensure accurate and timely invoicing on all accounts (invoice request and approval)
* Accurate revenue recognition of phases
New
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2y
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Matric and 4 - 6 years recruitment agency experience is essentialAssist with the management of our key accounts by contributing towards the placement processThis is a desk bound position and office based Vacancies range from Office Support, Finance, Technical, Sales etc. You will be required to source, screen and shortlist suitable Candidates and manage the candidate process from start to finishThorough and detailed screening is requiredInterview candidates and represent them to our clients via emailWork within a fast paced environment to ensure client parameters and deadlines are metConduct all background checksWe offer:A basic salary and a lucrative commission structureA strong team environmentCoaching and mentoring on our client base and roles We require:An individual who enjoys team work Good communication skillsA self-managed and well-organised individual Excellent people skills and professional telephone mannerAttention to detail and high level of accuracyMust be passionate about service
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzkzOTcxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1240568&xid=1109_93971
2y
1
An Intermediate Full Stack PHP Developer with Angular is required to join a top FinTec house and be part of a technically dynamic squad!! You will get the opportunity to influence the technical direction of their applications and shape the success of the organisation.You will be responsible for planning, designing & developing solutions within a team, conduct or assist with code quality reviews of solutions as well as conduct or assist with troubleshooting and debugging of developed solutions in development and production environmentsLand the job and be part of the greatest short-term insurance house around; and you will be part of a cross platform / open-source environment that invites you to dabble in other technologies! If you are self-driven, passionate, and eager to enhance their career; Read ON!Minimum Experience: 3+ years of development experience in software developmentStrong PHP background and expertise in related open-source technologiesWorking experience with PHP related projects with exposure to PHP 7.2 or greaterKnowledge of MVC orientated PHP frameworks (with additional preference to Symfony 3 or greater)Good understanding and working experience with JavaScript and JavaScript frameworks and libraries (with additional preference to Vue.js, Nuxt.js and jQuery)Solid understanding of serving and consuming web services (SOAP/REST)Solid understanding of web application architectureGood understanding of software development design patternsUnderstanding of software tools used in the development process, namely, code versioning (Git), release management (Bitbucket) and issue tracking (JIRA)Knowledge and working experience with Agile Software Development Methodologies such as Scrum/KanbanReference Number for this position is GZ55008 which is a permanent position working hybrid with a max of 4 days a month in the office offering a cost to company of R550k to R600k per annum
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzkzOTQwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1240548&xid=1109_93940
2y
1
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Main Purpose of Role: To manage and support QA agents in achieving their required daily, weekly, and monthly performance targets. To take accountability for QA Agents performance through daily monitoring, compilation of reports and providing guidance to the QA Team.Key Performance Areas: Ensuring that QA agents are aware of their daily, weekly, and monthly targetsMonitoring performance and ensuring that targets are met, and calls are correctly passed or failedHaving regularly meetings with the QA Team to allow for the open flow of communicationDeveloping strong team co-operation and clear directionProviding encouragement and support to assist QA agents in achieving performance goalsMonitor regular attendance and late coming by agents and following the correct disciplinary proceduresReview and manage leave applications of QA agents to ensure that the QA Team is not impacted negativelyProviding timeous and accurate reportingRequired Qualification: Grade 12Relevant Call Centre Certificate/ Diploma advantageousRequired Minimum Work Experience: 2 – 3 years’ experience in a Call Centre environment1 years’ experience as Supervisor/ Team Leader role in a Call CentreTechnical and Behavioural Competencies Required: Technical: MS Office skills- intermediate excel skills advantageousReport drafting skillsUnderstanding Call Centre queues and QA metricsKnowledge of best practice within a QA environment Behavioural: Self-drivenPositive and energeticStructured and detail orientatedAble to multi-taskRelationship buildingProactive – capable of identifying and initiating changeResponsiveFocus on implementation and deliveryApproachableAble to work under pressureAttention to detail
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU4MDg4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1212473&xid=1108_58088
2y
1
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One of the largest and most successful banks is seeking a Data Engineer to join their team of excellence.You will have the opportunity to support and maintain the data warehouse in line with the data model; metadata repository and to provide business intelligence analysis through performing strategic and operational support.Aapply now and take your career to new heights in an environment that fosters growth and innovation while working with state-of-the-art technologies.Requirements: Three years minimum experienceETL – Extraction Transform LoadSQL – Server Integration ServicesSSIS – SQL Server Integration ServicesData warehousingData Management (DAMA) Certification, Certification/formal training in relevant technology Responsibilities: Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systemsUtilize resources by adhering to standards; policies and proceduresIdentify and mitigate risk by executing within governanceResolve incidents by logging and tracking through correct channelsStructure data into compliance standards by adhering to metadata governance procedures according to Nedbank documented standards and formatsManage final transformed data content by complying to prescribed standards for reviewing and publishingAssist/govern population of data mart and metadata repository by complying to standards; systems; processes and proceduresSupport business units by providing consulting services that delivers data and information relevant to their businessContribute to internal/external information sharing sessions by attending formal and informal meetingsManage vendor relationship interactions by conforming to vendor management office guidelines and principles Reference number for this position is NN 51641. This is a Permanent position based in Johannesburg offering a cost to company salary of R550,000 per annum negotiable on experience and ability. Email Nigel Ntuli on nigeln@e-merge.co.za or alternatively call him on 011 463 3633 to discuss this and other opportunities that you may be seeking.E-Merge IT Recruitment is a specialist niche recruitment agency with a wide range of positions available. We offer our technical skilled candidates’ options so that we can successfully place the right developers with the top companies in the right roles. Check out the E-Merge website www.e-merge.co.za for more great positions.Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals!https://www.e-merge.co.za/careers/referralprogramme/
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzExMDYwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1187260&xid=1320_11060
2y
1
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Main Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.Main Responsibilities (including but not limited to):Answering inbound calls timeously.Be professional and polite at all times.Listening attentively to customer queries.Responding to customer queries accurately.Ensure that quality standards are met.Familiarize oneself with products and procedures.Providing relevant information to ensure First Call Resolution.Effectively resolve queries.Escalating faults that cannot be concluded on first contact.Ensuring that customer details are captured accurately.Perform any ad hoc tasks as and when requiredJob Specific Requirements / Knowledge RequirementsCommunication skillsInterpersonal skillsAnalytical skills  Team playerNegotiating skills  Presentation skillsIntegrity Writing skillsCustomer orientationProactive and professionalSystem SpecificationMS Office and ExcelNumerical abilityCOMPETENCIES:Customer focusAbility to build customer loyaltyConflict managementExcellent communication skillsHigh level of professionalism and an understanding ethical conduct.Quality orientationKNOWLEDGE, SKILLS AND EDUCATION:Grade 12Excellent Communication written skills in EnglishA 2nd language is a requirement: Sotho, Zulu or XhosaSerious and passionate about customer service and working in a customer service industry COMPETENCIES:Customer focusAbility to build customer loyaltyConflict managementExcellent communication skillsHigh level of professionalism and an understanding ethical conduct.Quality orientationKNOWLEDGE, SKILLS AND EDUCATION:Grade 12Excellent Communication written skills in EnglishA 2nd language is a requirement: Sotho, Zulu or XhosaSerious and passionate about customer service and working in a customer service industryAnswering inbound calls timeously.Be professional and polite at all times.Listening attentively to customer queries.Responding to customer queries accurately.Ensure that quality standards are met.Familiarize oneself with products and procedures.Providing relevant information to ensure First Call Resolution.Effectively resolve queries.Escalating faults that cannot be concluded on first contact.Ensuring that customer details are captured accurately.Perform any ad hoc tasks as and when required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODI1MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778424&xid=1108_178250
15h
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202426
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