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Job Detail
Job ID171616
Offered SalaryR261 372 ? R307 890 per annum. The successful candidate will be required to sign a performance agreement
QualificationsCertificate
IndustryDevelopment
ReferenceREF NO: 22/29/CFO
CentreNational Office, Pretoria
EnquiriesMr. J. Maluleke Tel No: (012) 315 1090
Where to submit applicationQuoting the relevant reference number, direct your application to: Postal address: The Human Resources: Department of Justice and Constitutional Development, Private Bag X81, Pretoria, 0001. or Physical address: Application Box, First Floor Reception, East Tower, Momentum Building, 329 Pretorius Street, Pretoria. NOTE : People with disabilities are encourage to apply
Notes
NOTE: Interested applicants must submit their applications for employment to the address specified in each post. The application must include only completed and signed Form Z83, obtainable from any Public Service Department or on the internet at www.gov.za, a CV, copy of Identity Document, Senior Certificate and the highest required qualification as well as a driver?s license where necessary. Application that do not comply with the above specifications will be disqualified. Original/certified copies must be produced by only shortlisted candidates during the interview date. A SAQA evaluation report must accompany foreign qualifications. Applications that do not comply with the above-mentioned requirements will not be considered. All shortlisted candidates for SMS posts will be subjected to a technical and competency assessment. A pre-entry certificate obtained from National School of Government (NSG) is required for all SMS applicants. Candidate will complete a financial disclosure form and also be required to undergo a security clearance. Foreigners or dual citizenship holder must provide the Police Clearance certificate from country of origin. The DOJ&CD is an equal opportunity employer. In the filling of vacant posts the objectives of section 195 (1) (i) of the Constitution of South Africa, 1996 (Act No: 108 of 1996), the Employment Equity imperatives as defined by the Employment Equity Act, 1998 (Act No: 55 of 1998) and relevant Human Resources policies of the Department will be taken into consideration. Reasonable accommodation shall be applied for People with Disabilities including where driver?s license is a requirement. Correspondence will be limited to short-listed candidates only. If you do not hear from us within 3 months of this advertisement, please accept that your application has been unsuccessful. The department reserves the right not to fill this position. Women and people with disabilities are encouraged to apply and preference will be given to the EE Target.
Job Description
REQUIREMENTS: An undergraduate qualification (NQF level 6) as recognized by SAQA in Financial Management/Public Administration/Business Management/Supply Chain Management/Logistic Management or Transport Management; At least 3 years? experience in the Supply Chain Managem
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNzEyXzExM19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1208157&xid=1712_113
2y
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Good day . Compliments for the new year. A dedicated hardworking and a positive personalised 27 years lady residing in Pretoria is looking for any kind of jobs around pretoria and joburg . I matriculated in 2014 and studied local government finance at Walter Sisulu university of technology in the eastern cape , unfortunately I dropped out due to lack of funds I am currently unemployed. However, I would like to gain experience through the possibilities that may be offered. I am very motivated to do any kind of jobs preferably in the admin, reception, bartending, Waitering and hostess(experiences), I promise to show that I can add value to an organisation. My experiences have provided me with expertise to be able to make a valuable contribution. I can further explain my motivation for anything offered according to my experiences on a phone call 0832655422 email address andiswa.mbekela96@gmail.com and I can further provide my cv . Housekeeping stay in or stay out, nanny or Aupair
1d
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202433
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202434
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202436
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202437
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202432
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202435
5d
1
An EAP Team Leader opportunity exists within the Call Centre of a multinational health solutions organisation. The role is based in Centurion, Gauteng.
*Role Purpose:*
To ensure compliance with Call Centre and SLA requirements according to defined protocols.
*KEY RESPONSIBILITIES:*
* Responsible for the distribution of workflow
* Manage the overall EAP administration, staff and cost aspects of the EAP call centre.
* Scheduling and monitoring of clinicians’ shift schedules
* Assess call centre statistics daily against targets and align processes and resources accordingly.
* Continuously review the appropriateness of performance targets and assist management to revise and aligning performance targets in accordance with changes in the environment.
* Coordination, management and monitoring of CISDs according to a level of excellence that exceeds client SLA’s.
* Proactively engage and contribute in regular operational meetings, whereby sufficient preparation in completed in advance.
* Draft agendas and action plans for team meetings.
* Provide regular reporting on operational challenges, achievement of care centre targets, operational statistics and interventions implemented within the team.
* Daily monitoring and motivating of TCs, Case Managers and Administrators to ensure departmental objectives are met.
* Distribute daily staffing emails and track attendance.
* Issue staff instructions (memos, guidelines) to address specific issues.
* Ensure cases are allocated evenly and the telephone coverage of EAP Lines and Calls are monitored accordingly.
* Assist Manager with ad-hoc requests.
*BEHAVIOURAL COMPETENCIES:*
* Excellent communication and time management skills
* Ability to multi-task and manage priorities in a fast-paced environment.
* Ability to make decisions independently under pressure whilst being accountable to management and holding composure with the team.
* High standard of response to all clients queries.
* An elevated level of emotional intelligence with the ability to balance supportive relationship building with firm boundaries.
* Solid people leadership skills.
* A *qualified social worker or psychologist or HPCSA registered counsellor.*
* *Min 3 years’ experience within wellness / a therapeutic context / EAP context.*
* Advanced MS Office proficiency
* *Min 2 years experience in EAP care centre environment*
* Counselling Case management, corporate wellness and quality management experience is advantageous
* A *qualified social worker or psychologist or HPCSA registered counsellor.*
* *Min 3 years’ experience within wellness / a therapeutic context / EAP context.*
* Advanced MS Office proficiency
* *Min 2 years experience in EAP care centre environment*
* Counselling Case management, corporate wellness and quality management experience is advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzMxMTc3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1206209&xid=1555_31177
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Minimum Requirements: Grade 12Own transportation.Proficient in MS Office Suite.Good telephone etiquette and fully bilingual in Afrikaans and English. Job Duties: Call centre duties - answering of phone and attend to all enquiries.Booking support.Following up of orders. Attend to all email enquiries.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY5NjIzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1175834&xid=1109_69623
2y
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Are you an accomplished Telesales Consultant with Long Term Insurance experience?We want results driven Telesales Consutants who need to be exceptionally well spoken in English who have sold Long Term Insurance (funeral cover) to join our clients dynamic sales team situated towards Pretoria.Responsibilities include: Handle inbound and outbound callsSell funeral policiesWork towards, achieve and exceed targets of 7-8 sales per dayCapture policy details accuratelyAttend to client queries or complaintsAmend policiesClient / policy retentionObjection handlingWork within fit and proper requirements Must have: Valid complete MatricCall Centre certificateRE 5 certificate (advantage)DOFA date and certificate120 FAIS credits related qualification (advantage)No less than 2 years – Telesales experience in an Outbound environment selling funeral coverTarget and incentive drivenExcellent English communicationExcellent objection handling
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcwMTAxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1177577&xid=1109_70101
2y
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A fast-growing company in Centurion is looking to employ a Call Centre Agent. Duties and Responsibilities: Meet and exceed sales targets and KPIsBuild and develop an existing client baseBuild and develop new potential businessPresent, promote, and educate clients across all company brandsGather market-related information, including opposition pricing and new product developmentsComplete administrative duties as required daily, weekly and monthlySales experience would be preferred however not crucialSales and/or marketing education would be preferred however not crucialMust have a valid drivers license and own vehicle essentialAvailable to start immediately Requirements: English home language essential Previous call center experience An honest personNot afraid to work hardSomeone who has perseveranceHigh energy individualApply now! (Please note that only candidates with the abovementioned requirements would be considered and contacted)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc2MDczX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1195197&xid=1109_76073
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RESPONSIBILITIES INCLUDE:
? Create and execute a long, short and medium term operational plan for the department.
? Compile reports on the department’s performance at the required intervals reflecting all relevant statistics.
? Implement innovative ways to improve current business practices and processes.
? Develop policy and procedure to mitigate risk.
? Create an effective and successful team through open discussion, coaching and mentoring.
? Engage continuously with key stakeholders, internal and external.
? Compile and manage a capital and operational budget for the department.
? Ensure that the outsourced after hour call centre is functioning according to the agreed service level agreement (SLA)
? Ensure effective and efficient operational systems, processes and policies are in place to improve operational efficiency and cost-effectiveness.
? Responsible for product development.
? Increase revenue through agreements with employer and other groups.
EXPERIENCE AND KNOWLEDGE REQUIRED FOR THE POSITION:
? Minimum 5 years’ previous management experience.
? Strong operations management background.
? Proven record of accomplishments of tactical plan development, project and process improvement.
? Proven record of financial management.
? Proven record of the development of policies and procedures.
? Strong verbal and written communication skills (presentation skills, report writing, etc.).
? Management of large teams.
? Proficient in MS Office suite, working knowledge of project management software and general computer competencies.
QUALIFICATION REQUIREMENTS FOR THIS POSITION:
? Post matric qualification in Commerce or Business Administration (minimum 3-year qualification)
EXPERIENCE AND KNOWLEDGE REQUIRED FOR THE POSITION:
? Minimum 5 years’ previous management experience.
? Strong operations management background.
? Proven record of accomplishments of tactical plan development, project and process improvement.
? Proven record of financial management.
? Proven record of the development of policies and procedures.
? Strong verbal and written communication skills (presentation skills, report writing, etc.).
? Management of large teams.
? Proficient in MS Office suite, working knowledge of project management software and general computer competencies.
QUALIFICATION REQUIREMENTS FOR THIS POSITION:
? Post matric qualification in Commerce or Business Administration (minimum 3-year qualification)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI4NDczX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1197961&xid=1555_28473
2y
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One of the well known long term insurance companies, with a National footprint, is looking for an experienced Technical support candidate with Team leader experience to join their Pretoria branch.
Responsibilities:
Drafting reports - call closure stats and 1st line support matters
Process implementation and driving continuous improvement (For call closures)
Stakeholder engagement
Assigning JIRAS
Escalating calls to 3rd Line and other teams
LAN and WAN support
Installing software
Troubleshooting
Assembling of computer
Maintain and repair hardware
Maintain and install cables
Inventory maintenance for hardware and software
Assist users - 2nd line support
Procure laptops and desktops
Asset management - obtain quotes, tracking and managing assets
Must have:
A+ and N+
Team leader - Technical support experience
No less than 5 years experience in 2nd and 3rd line support
Valid drivers license
Excellent English communication
Clear credit record, clear criminal record
Contactable references of 2 most recent employers
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDEyNzEzNTIyP3NvdXJjZT1ndW10cmVl&jid=1696235&xid=2412713522
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1. Lead Technical Support Team• Provide reports to management on call closure status and first line support related matters• Implement processes to ensure calls are closed timeously• Liaise with all necessary stakeholders and provide feedback to business and IT Management• Ensure jiras are dealt with and closed timeously• Assign jiras• Monitoring (e.g. Boardrooms)• Escalation of calls to 3rd line and other Teams.
2. Provide hardware and software support (LAN & WAN)• Install software• Troubleshooting (TCF)• Assemble computer • Repairs & maintenance of hardware & peripherals• Installation & maintenance of cabling• Maintain inventory for software & hardware (TCF)• Desktop patch management
3. Provide 2nd line support to users • Investigate and provide solution (TCF)• Communicate with users on incident logged (TCF)
4. Finance, procurement and asset management• Ensure that end user equipment (e.g. laptops and desktops) are procured timeously• Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure• Works closely with the asset management team to ensure that assets are tracked and managed.
REQUIREMENTS:
National Diploma in IT (advantageous)
TECHNICAL/LEGAL CERTIFICATION
A+N+
EXPERIENCE:
5 years experience in 2nd & 3rd line supportTeam lead for technical support experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjE0ODA4NDYwP3NvdXJjZT1ndW10cmVl&jid=1696229&xid=2614808460
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If you have a RE 5, COB - personal lines, 12 CPD points, Matric, valid DOFA date, clear criminal record, clear ITC (Credit), 6 months proof of income of showing you earner proper commission, available to start a new job on 25 August 2023, then hit APPLY button!!!!
Our short term insurance client is looking for qualified and experienced short term insurance Outbound Sales Agents with 2 - 3 years Outbound Sales experience in a call centre to join their team!!!!
Must be used to marathon days, hitting target every month, overcoming objections from clients, excellent communication, professional, quality orientated, self motivated.
Must be results driven, resilient, energetic, able to liaise with all different levels of clients.
If you are seriously interested, please send me your updated CV, copy of ID, Matric, RE 5, COB, CPD, 2 contacts to call for reference checks, 6 months payslips of bank statements to show you earned proper commission consecutively.
Uncapped performance based commission
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDkyMTA5OTY/c291cmNlPWd1bXRyZWU=&jid=1679717&xid=309210996
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Position Summary
A Customer Service Agent is employed to perform a defined range of skilled operations within the required language range, usually within a range of broader related activities involving known routines, methods and procedures. Some discretion and judgement is required in the selection of equipment, services or contingency measures and within known time constraints. Within this team, this role is predominantly taking inbound calls and/or inbound emails and solving simple customer queries or creating cases to be handed over to a Case Manager.
Duties and Responsibilities
Receive calls and answer customer email queries in fluent GermanUse common call centre telephone and computer technology.Enter and retrieve data.Work and build relationship in a team consisting of local and international staff members at different locationsManage their own work under guidance.Use multiple technologies such as telephony and internet services.Follow occupational health & safety policy and procedures.Communicate in a customer contact centre.Work in a customer contact centre environment.Respond to inbound customer contact.Conduct outbound customer contact.Use basic computer technology with at least intermediate skill level.Use an enterprise information system.Provide excellent quality customer service.Send and retrieve information over the internet using browsers and email.Manage work priorities and professional development.Manage workplace relationships in a contact centre.Use multiple information systems.Manage customer relationships.Assist in providing solutions to customers and staff.Open service requests that must be referred to the country Customer relations Centre (CRC) – ask all the relevant questions so that the CRC Case Manager can start working on the case without contacting the customer again.
Requirements
SA citizen, permanent residence or qualifying for a work permit (e.g., Spousal permit) for South Africa.Fluent (speak, write, and read) in both German & English.
Education and Experience
Completed Matric / Grade 12 or equivalent with a minimum of one-year customer service-related experienceCommunicates both verbally and in written correspond...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjcwMzQzNjg5P3NvdXJjZT1ndW10cmVl&jid=376454&xid=3270343689
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A leading Financial Services Provider is looking for a Technical Support Team Leader
Job Description
1. Lead Technical Support Team• Provide reports to management on call closure status and first line support related matters• Implement processes to ensure calls are closed timeously• Liaise with all necessary stakeholders and provide feedback to business and IT Management• Ensure jiras are dealt with and closed timeously• Assign jiras• Monitoring (e.g. Boardrooms)• Escalation of calls to 3rd line and other Teams.2. Provide hardware and software support (LAN & WAN)• Install software• Troubleshooting (TCF)• Assemble computer • Repairs & maintenance of hardware & peripherals• Installation & maintenance of cabling• Maintain inventory for software & hardware (TCF)• Desktop patch management
3. Provide 2nd line support to users • Investigate and provide solution (TCF)• Communicate with users on incident logged (TCF)
4. Finance, procurement and asset management• Ensure that end user equipment (e.g. laptops and desktops) are procured timeously• Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure• Works closely with the asset management team to ensure that assets are tracked and managed.
Education Requirements
Nationals Diploma in ITTechnical/Legal CertificationA+N+
Experience
5 Years Experience in 2nd and 3rd line of supportTeam Leader Experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82MTM5OTY2NDY/c291cmNlPWd1bXRyZWU=&jid=1696234&xid=613996646
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Are you a passionate IT Technician who has experience in report writing, liaising with stakeholders and 2nd and 3rd line support?
This opportunity is for you. A top insurance company is looking for an IT Technician with Team lead Experience to join their IT Communications department as a Team Leader for the Technical Support division within a call center environment.
Duties
Will be responsible for leading technical support team, Providing hardware and software support (LAN & WAN)Providing 2nd line support to users, investigate and provide solutions (TCF)Finance, procurement and asset management
Requirements
Must have matriculated.National Diploma in IT (advantageous)Must have A+ certification.Must have N+ certification.Must have 5 years of experience in 2nd and 3rd line Support.Must have Team lead Experience.
Skills
LeadershipcommunicationComputer Literacy
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzE2ODUwODMzP3NvdXJjZT1ndW10cmVl&jid=1700179&xid=3716850833
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Call Centre Sales Agents (Outbound)
Menlyn, Pretoria
Permanent
Job Duties
Sell funeral and Life policies (out bound)Apply product knowledgeCapture policy on systemAttend to client queriesProcess amendments on policiesResponsible for own policy retention
Requirements:
MatricCall Centre CertificateRE 5 within 2 years of DOFA.Full FAIS within 6 years of DOFA1 Year Experience as a call centre agent (outbound)Experience with Long Term Insurance (Funeral and Life)Clear ITC
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzc2NzcyODMyP3NvdXJjZT1ndW10cmVl&jid=1619507&xid=2776772832
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