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1
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We are actively searching for individuals who embody diligence and meticulous attention to detail to join our team as a Remote outbound contact center agent. If you're dedicated to precision and thrive in independent work settings, then this opportunity may align perfectly with your career goals. Join us and contribute to our dynamic and expanding organization, whete your skills will mske a tangible impact.Requirements1 year outbound experience in sales and lead generation with a proven track recordOwn PC/LaptopWifi/Fibre 25mbsHeadsetUPSRemunerationCommission basis for first 3 months, based on your performance, you will be offered a salaryIf you're excited to begin an engaging career in lead generation from the comfort of your home, apply today and become a valuable member of our team. We embrace diversity and inclusion, welcoming candidates from all backgrounds to join us in fulfilling our mission. Seize the opportunity to launch your lead generation career with us!
8h
VERIFIED
1
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The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customer’s experience.
Experience and skills required:
2-3 years experience in a similar roleExcellent verbal, written and interpersonal communication skillsOutstanding customer service skills and dedication to providing exceptional customer careMust be self-motivator and self-starterFocus on quality and customer serviceExceptional listening and analytical skillsSolid time management skillsMust be able to effectively deal with people at all levels inside and outside of the CompanyCreative ability & writing proficiencyAbility to multitask and successfully operate in a fast paced, team environmentMust adapt well to change and successfully set and adjust priorities as needed
Responsibilities:
Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Monitors customer care email responses.Participates in customer and client listening programs to identify customer needs and expectations.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for call center staff.Provides feedback to call center team leaders and managers.Prepares and analyzes internal and external quality reports for management staff review.Perform other duties as assigned.
https://www.ditto.jobs/job/gumtree/1073947081?source=gumtree
1d
1
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Responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned or directed.
Responsibilities and expectations (not limited to):
Responsible for coaching, developing, and improving the abilities of incubation agent to effectively meet performance standards that lead to their successful graduation from the incubation programCoach all incubation agents making sure they achieve a benchmark of 80% on all activitiesPerform monitoring sessions and other development activities such as role playing, while meeting the required daily and weekly quotasManage and reinforce the schedules of incubation agents to ensure strong attendance throughoutMonitor maximum performance and ensure all agents performing below the 80% benchmark are communicated to managementProvide feedback through daily, weekly, and otherwise assigned reports to ManagementConduct daily, weekly, and otherwise assigned performance reviews of the incubationagents, as well as creating individual development plans where neededInfluence personnel decisions for assigned incubation agentsIdentifying process improvement opportunities with the strategy and curriculum used throughout the incubation course mapEnsures performance, graduation, and attendance goals of incubation are consistently met
Desired Experience and Qualifications
Previous coaching/training experience at a contact center is advantageousClear disciplinary RecordMatric Excellent communication skillsComputer literateClear criminal record.Must be South African Citizen
Competencies
Must be a people’s personMust be passionate about other people’s development and growth potentialMust be comfortable facilitating reports, analysis & elaborate presentations during trainingPresent and communicate informationCoping with pressures and setbacksDelivering results and meeting client expectationsExcellent administrations skillsAttention to detailGood verbal communication skillshttps://www.ditto.jobs/job/gumtree/2323078959?source=gumtree
1d
1
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Our client is a Distribution Center based in New Germany, are currently interviewing PPT Drivers - Order Pickers
Minimum requirements :
Matric
Power Pallet F12 License / Electric Pallet Jack F12 License
Min 3 years experience
Duties & Responsibilities :
Ability to use a radio frequency or barcode scannerIn-depth knowledge of industry safety regulationsAbility to work in a fast-paced environment for long hoursGreat team spiritGreat physical strength and fitnessExcellent attention to detailGreat self-independence and motivationExcellent oral and written communication skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTE1NzcwNjUzP3NvdXJjZT1ndW10cmVl&jid=1244770&xid=3515770653
1d
Recruiting exceptional Call Centre sales Development representativesDo you have what it takes to join our high-performing call center? We are in the process of hiring a team of dynamic Sales Development Representatives.This is a work from home position. and the position will involve Cold-Calling top business executives and scheduling appointments with them.To be considered for this role, you must have:A Quiet workspace free from interruptionsA Reliable laptop High-speed internet. Additionally, we require candidates with prior experience in cold-calling or sales.If you are excited by this opportunity and ready to join our team please send us your details via our WhatsApp line.
1d
1
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6 months Call Center Exp· Matric (Grade 12)· Solid understanding and experience with troubleshooting (preferably with tech/mobile products)· Computer literacy· Great communication skills with a clear and precise telephone etiquette· Ability to work well under pressure and meet performance targets· Excellent customer service skills, and a positive customer-centric attitudeWhat we offer:· Basic plus commission· Great earning potential, and competitive earnings· Career stability· Growth and advancement (we promote from within)· Uncapped commission, incentives & bonuses· Company provident fund, medical aid, and much more
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc2NzY1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1196357&xid=1109_76765
2y
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Experience call centre agents required for 2024 in the Chatsworth area. Minimum 6 months out bound call centre experience needed. Vehicle tracking experience will be an advantage. We offer a guaranteed basic salary + daily, weekly and monthly incentives+ uncapped commission. Should u feel u meet the above requirements, please contact Catherine on 0744101072 or email catherine@safmarketing.co.za
2d
1
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6 months Call Center Exp(UK and USA)· Matric (Grade 12)· Solid understanding and experience with troubleshooting (preferably with tech/mobile products)· Computer literacy· Great communication skills with a clear and precise telephone etiquette· Ability to work well under pressure and meet performance targets· Excellent customer service skills, and a positive customer-centric attitudeWhat we offer:· Basic plus commission· Great earning potential, and competitive earnings· Career stability· Growth and advancement (we promote from within)· Uncapped commission, incentives & bonuses· Company provident fund, medical aid, and much more
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgyMzIzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1211076&xid=1109_82323
2y
1
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6 months Call Center Exp(UK and USA)· Matric (Grade 12)· Solid understanding and experience with troubleshooting (preferably with tech/mobile products)· Computer literacy· Great communication skills with a clear and precise telephone etiquette· Ability to work well under pressure and meet performance targets· Excellent customer service skills, and a positive customer-centric attitudeWhat we offer:· Basic plus commission· Great earning potential, and competitive earnings· Career stability· Growth and advancement (we promote from within)· Uncapped commission, incentives & bonuses· Company provident fund, medical aid, and much more
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc5OTg5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1205821&xid=1109_79989
2y
1
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Manage the Learning Strategy Review performance and skill matrix for all trainers, ensuring sufficient learning resources to support onboarding, ongoing learnings and new campaign launchesSupport the development of all E-learning content with measures of success aligning to the standard industry practice like ADDIE or the Kirkpatrick modelDefining processes and revisit the operating model for all levels within the L&D team. Adopt the model to meet specific client expectationsConduct weekly audits to control or mitigate risks during onboarding and the performance management cyclesAttend weekly planning meeting to align L&D resources to business prioritiesContinuously review L&D procedures and processes with the intention to streamline or close identified gaps between Recruitment, Learning and On Job Training.Review and Re-ignite the onboarding, upskilling and performance management learning journeys Learning Curriculum Management Introduce effective learning methodologies and efficacies for LMS developmentMeasure the effectiveness of all learning interventions through feedback and operational performance reportsContinuously evaluate the effectiveness and adoption of learning interventions and implement necessary amendments and changes Job Description Learning and Development ManagerEnsure that detailed skills gap audits are carried out daily, accurately analyzing information to suggest suitable, practical learning solutions to close gaps identifiedConstantly creating new and improved learning and coaching methods for implementation within the L&D structure People Management Design the personal al growth development strategy for direct reports and learners. Conduct weekly discussions to review team and learner performance.Create a solid transitioning model for new onboards from E-learning, Practical Training to the On-job Training phaseBuild and maintain strong L&D partnering relationships with all external clientsWork with the Sales Operations, QA, Marketing, other support functions and stakeholders to develop relevant learning interventions once specific behaviours of learning needs are identified Management Reporting Review all MI reports, analyse and share insights that continuously drives and meets business outcomes and objectivesManage and maintain all housekeeping requirements i.e. learning areas, equipment and assetsCreate management reports of all activities and monitor, measure, manage ROIOutputManagement and auditing of learning interventions and learning recordsEmployee Skills, Knowledge and Experience Requirements ODETDP Qualification and Professional Training related qualifications essential Sound knowledge of Telesales in both the Financial and Telecommunications sector will be an advantageA sound understanding of the Contact center operations, policies and proceduresExperience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcyMjU3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1183639&xid=1109_72257
2y
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VICTOR WELDING AND FABRICATION offer you the best of the best specialist in burglar guards, staircases, Drive Way Gates, Balustrades, Fencing, awning, Sliding Gates, steel tables, steel structures and many more or you can buy your own materials and i will charge for my Labour.and theirs no work too small or too big for me.im very reliable honest and trust worthy feel free and contact me for any of your steel work quotes in this number for any of 0837344386 or email me at fevlovictor1@gmail.com thanks. I based in Berea center and i work around Durban
3d
VACANCY - Computer literate/ Driver
Join our dynamic team at a leading hotel group in Durban!
We're looking for an energetic young male with a valid driver's license for general duties.
Must be of sober habits, computer literate, and living in Durban CBD.
Shift work required.
Previous call center or building industry experience advantageous.
Please email your cv to :
mohamed.fayzoo@gmail.com
5d
We are currently seeking outbound Call center agents:
Duties Include: Cold Calling Telephone Ettiquette Objection Handling Meeting Daily / Weekly / Targets Dialing from a Data base Basic Salary - R4000 - R8000 + incentives + attendance bonus
Working Hours - Mon - Friday 09:00 to 17:00
Preference will be given to candidates with Outbound Sales experience & prefrebably bilingual in more than one official language.
Interested candidates can E-mail : careersmts01@gmail.com to secure an interview
8d
1
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A medical emergency startup is looking for a dynamic driven high performer Sales Manager with a positive, growth mindset who will lead the Sales Department and call on new clients to build a quality sales pipeline.Requirements: Matric , call center experience, field sales experience preferably in corporate sector B2BOn offer:The remuneration package on offer will depend on the successful candidate's experience:Email CV to admin@ambucareplus.co.za
9d
1
REVIT Designer (Fire Protection) DBN - R265 037 to R372 120 per annum Fire Protection Specialists who work on medium to large projects like shopping centers, office buildings, etc seek a REVIT Designer to design high quality, impactful, and fully compliant fire protection systems that deliver value for money solutions for the client. REQUIREMENTS Qualifications Revit qualification (AutoCAD) MEP Engineering Experience 2 3 years experience as a Revit Designer 2 3 years experience as an AutoCAD 2D Designer Mechanical and PipingCOMPETENCIES Functional Teamwork Goal driven Communication Report Writing Stakeholder engagement Key Performance Areas: Design, Design Administration
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc2ODY0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1197265&xid=1109_76864
2y
SavedSave
We are Early childhood development Center base in Molweni, looking to hire NQF Level 4 qualified teacher to join our dynamic company must be a English speaker love children and willing to move closer where we are based. Salary R3500 please forward your CV to 0621170991
15d
1
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Purpose: We, at Cash
Crusaders are a busy first choice second hand retailer. We are currently
recruiting a repair technician to join our dynamic team and to be based at our
repair center in South Beach, Durban. This position is a permanent role. We are
a very energetic team and operate in a fast-paced environment. The successful
candidate must be able to multi-task, be hands on and able to work well under
pressure. The role entails been responsible for diagnosing and
repairing all kinds of equipment for example Cell phones, Laptops and
computers, Kitchen Appliances, DJ Speakers, Amplifiers and mixers, Sound
systems, Power tools or other machinery. Depending on the nature of the item
needing repair, these services may be performed in the repair centre and
seldomly onsite at the client's business or residence.Duties and
Responsibilities•
Proficient in fault
finding and repairing electrical items on a component level within a turn around time of 7 to 14 days. •
Conduct timely
assessments, testing and repair on items that are booked in for repair.•
Complete job cards for
each faulty item received •
Provide IT support and
technical advice to clients •
Assemble new PC’s that
are sold •
Perform upgrades on
notebook and desktop PCs•
Handle inter-branch
related repairs received on a weekly basis •
Manage in excel
spreadsheet for branches, documenting faults found and on- going process •
Must be able to engage
with various suppliers for repair parts/supplies. •
Responsible to order
repairs and repair items within a time frame of 7-14 days per item. •
Engage with various store
managers to fault find and repair items correctly the first time. Key Requirements •
Matric / Grade 12 certificate
•
National Diploma in
electric/electronic engineering advantageous •
Minimum 3 years’
experience•
Driver’s License
(advantageous) Key
Attibutes: •
Good communication skills
•
A Team Player •
Good Customer Service
skills •
High attention to detail•
Good time management skills
•
Able to work well under
pressure •
Good knowledge of
electronic equipment •
Good Testing knowledge•
Excellent trouble
shooting skills •
Competent in MS word,
excel•
Must be adaptable with a Can-do attitude If you
have the required skills and are passionate about electronic repairs, we invite
you to apply for this position. This position is based in South Beach, Durban. Applications close on 22 April 2024. All
successful candidates would undergo a criminal check as well as a poly graph.
Applications must be sent to: sayurie.cashcrusaders@gmail.com
15d
1
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6 months Call Center Exp(UK and USA)· Matric (Grade 12)· Solid understanding and experience with troubleshooting (preferably with tech/mobile products)· Computer literacy· Great communication skills with a clear and precise telephone etiquette· Ability to work well under pressure and meet performance targets· Excellent customer service skills, and a positive customer-centric attitudeWhat we offer:· Basic plus commission· Great earning potential, and competitive earnings· Career stability· Growth and advancement (we promote from within)· Uncapped commission, incentives & bonuses· Company provident fund, medical aid, and much more
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg5NzQ5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1223305&xid=1109_89749
2y
2
IF YOU MEET OUR CRITERIA, BRING A HARDCOPY CVCompetitive basic salaryUncapped commissionDaily/weekly incentivesShift times 10am to 8pmNo weekendsNo salary issues.Lots of room for growthGood, Fun environmentBenefits - Provident fundThe
Centenary
30 Meridian Drive
4th Floor
Units 21 and 22
Umhlanga
Directions:
We are opposite Zeebies Lights, in the same building as Ignition but on the
opposite side.
20d
1
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Contact Centre Manager (JB1779)Durban Market Related Aligned to the Institutions vision and strategy to deliver an end-to-end seamless customer service to our student body, the Contact Centre Manager provides operational, technical and administrative management and leadership and is accountable for the management of all customer services associated tasks. This includes the management and support of the contact center in implementing and achieving set input and output standards, accountability for the contact centers performance through the monitoring of service quality, and the coaching of team leaders and contact CENTRE agents.Educational Requirements: Degree/Diploma in Contact Centre Management6-10 years contact center experienceAt least 5 years contact CENTRE experience in a senior management roleMain Purpose: To set up a fully operational contact center, implement telephony systems effectively. Motivating team managers and call CENTRE agents to achieve daily, weekly and monthly targets.Meeting call center targets set by management for both inbound and outbound activities.Reviewing and assessing results of quality and compliance and implementing the necessary action plans.Identify problem areas within our service delivery portal and setting process and practice that provide resolutionConducting of real time monitoring.Ensuring the continuous application of PIP processesManaging of employees performance driven targetsPlanning, organizing and controlling the contact CENTRE team according to dialer efficiencies (work force management for contact centers (WFM) adherence)Creating a highly productive work environment recognizing contribution, retention, attendance and rewardAnalysis and reporting of performance and strategy implementation in a clear and concise manner to all business stakeholdersKey Performance areas: Management of contact CENTRE deliveryQuality and compliance managementPerformance managementPeople ManagementReporting
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYyODI0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1221298&xid=1108_62824
2y
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