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Your Grade 12 and LLB degree with at least 5 years post qualification experience in commercial disputes and litigation, acquisitions and drafting of legal processes will enable you to:Legal Expertise:AcquisitionsCorporate LawCommercial LawLaw of ContractPeople:Ability to communicate with a variety of individuals on all levels in order to obtain and confirm informationLiaise with employees across the GroupWork effectively as part of a teamResponsibilities:Provide legal opinionsNegotiate and draft/review agreements and other legal documentationDeal with disputes and litigation (commercial), with specific reference to compliance, legislative and regulatory requirementsInstruct and liaise with external legal counselGive legal guidance to management and the boardConsult on and draft all types of contracts and agreementsDeal with subpoenas and claims brought against the GroupCompliance with internal governance standards as well as regulatory requirementsMaintenance of a library of contract precedentsMaintenance and management of a formal agreement registerDocumentation of legal processes to be followedMaintenance of legal sections of the Risk Management databaseGeneral administrative responsibilities that ensure the smooth running of the Risk Management (legal) function including periodic reporting, assisting with regulatory compliance and general risk management and controlReview vendor and all third-party agreementsAdvise on labour mattersResponsible for legal compliance of the GroupManage and oversee the Company Secretarial functionMaintenance and Management of the Company Policy database and ensure that company policies meet regulatory requirementsTechnology:MS Office, Outlook and other relevant software applications
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NjY1MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775142&xid=1108_176650
40min
1
We invite suitable candidates to apply for the Temporary Group Aftersales Compliance Supervisor for our client in the Automotive Industry.
To implement, entrench and sustain Legal, System and Group binding obligations in order to ensure long term overall compliance across Group After Sales (GAS) in accordance with the changing compliance expectations in order to uphold benchmark governance for the Division. To sustain a governance driven organisation with best practice business processes and systems delivering most current compliance services.Duties:
Implement, entrench, and sustain Legal, System and Group binding obligations in order to ensure long term overall compliance across the Groups the After Sales Division by interacting with the relevant stakeholders and thereby adopting compliance expectations as measured by internal and external audits.
Develop a holistic comprehension of the current and changing governance landscape related to the After Sales environment by research and monitoring in order to develop appropriately tailored responses for respective Group After Sales (GAS) departments per respective GAS sites including Centurion, Cape Town, Sandton and Kariega.
Ensure there is effective communication and change management for the successful delivery of compliance systems including ISO, Environmental Compliance Management System (ECMS) and Product Compliance Management System (PCMS) across GAS in order to ensure a reputable and compliant organisation.
Identify training content and coordinate / implement enhanced compliance related processes and provide tools and systems to support stakeholders (employees and contractors) process improvements and measurement in order to improve governance.
Analyse current compliance related processes and systems at all levels within GAS and how these impact on stakeholders’ ability to adhere to binding obligations in order to ensure that internal processes support and enhance the stakeholders’ capability to deliver on governance.
Define the measurement criteria to evaluate the success for each GAS site by developing an accurate reporting system for departmental KPI’s in order to clearly identify whether there are areas of non-adherence to compliance topics that would otherwise build up to a non-compliant organisation.
Support GAS departments, who are in the process of implementing governance related initiatives through ongoing change and performance management in order to secure a compliance driven culture change and new business processes.
Appoint and manage designated service providers with the required specialised skills to support the GAS rollout of governance and compliance monitoring, initiatives/interventions, including communication and systems.
Address non-compliance by compiling specific inter-departmental action plans per GAS site including training and stakeholder development where suitable.
Manage the complexity and roll-out of projects to respective GAS sites w
SECTOR: Automotive
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMjAzNi9BSw==&jid=1811593&xid=E.L002036/AK
5h
A well-established business is seeking to appoint a Legal Advisor: Compliance Management The main purpose of the job is to provide legal support in respect of the companys compliance and information management function, particularly, in relation to the Protection of Personal Information Act (POPIA) and the Promotion of Access to Information Act (PAIA).
QUALIFICATIONS AND EXPERIENCE
LLB or equivalent degree.
Admitted Legal Practitioner.
A minimum of 3 (three) years post qualification experience in a legal role.
Thorough knowledge and understanding the PAIA and POPIA, with at least 2 years prior experience in dealing directly with relevant requests, processes and reporting.
Knowledge and understanding the Compliance Institute of SA Compliance Framework.
Experience in legislative interpretation and implementation.
Knowledge and understanding mandate and enabling legal framework i.e. APA and PFMA
Proficiency in MS Office
The following would constitute an added advantage:
Compliance management experience
POPIA / PAIA training
Certificate in compliance management
Registration with the Compliance Institute of SA
Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful. However, please keep a lookout on our website, www.sixsense.co.za for available positions which may be inline with your career aspirations
SECTOR: Legal
Job Reference #: SSC000577/AK
5h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Swedish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Swedish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hour...Job Reference #: 202528
1d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Polish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Polish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:...Job Reference #: 202534
1d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Norwegian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Norwegian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ...Job Reference #: 202525
1d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Slovak Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Slovak and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:...Job Reference #: 202537
1d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Japanese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Japanese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ho...Job Reference #: 202546
1d
1
Your LLB degree with at least 5 years post qualification experience in commercial disputes and litigation, acquisitions and drafting of legal processes will enable you to:Legal Expertise:AcquisitionsCorporate LawCommercial LawLaw of ContractPeople:Ability to communicate with a variety of individuals on all levels in order to obtain and confirm informationLiaise with employees across the GroupWork effectively as part of a teamResponsibilities:Provide legal opinionsNegotiate and draft/review agreements and other legal documentationDeal with disputes and litigation (commercial), with specific reference to compliance, legislative and regulatory requirementsInstruct and liaise with external legal counselGive legal guidance to management and the boardConsult on and draft all types of contracts and agreementsDeal with subpoenas and claims brought against the GroupCompliance with internal governance standards as well as regulatory requirementsMaintenance of a library of contract precedentsMaintenance and management of a formal agreement registerDocumentation of legal processes to be followedMaintenance of legal sections of the Risk Management databaseGeneral administrative responsibilities that ensure the smooth running of the Risk Management (legal) function including periodic reporting, assisting with regulatory compliance and general risk management and controlReview vendor and all third-party agreementsAdvise on labour mattersResponsible for legal compliance of the GroupManage and oversee the Company Secretarial functionMaintenance and Management of the Company Policy database and ensure that company policies meet regulatory requirementsTechnology:MS Office, Outlook and other relevant software applications
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODM0MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778895&xid=1108_178340
16h
1
SavedSave
Your relevant Tertiary Degree as well as at least 8-10 years post qualification management experience, will enable you to:People:Communicate with all employees, management and other stakeholders.Be part of and contribute to a team of people.Responsibilities:Assist with the implementation of the HR Strategy to:Strengthening the Group Culture.Retain talent i.e. benchmarking, career development and effective recruitment.Drafting, reviewing, updating and administration of company policies and procedures to support the group strategy and the management of the groups human resources. Ensure legal compliance with relevant legislation.Guiding and enabling the HR team to provide HR administration/ transactional (HR Compliance) support to the Group including but not limited to:Provide inputs to payroll,Assist with activities as required with regards to employment equity,Compilation of monthly and quarterly HR reports,General administrative support,Capture all relevant information on HR administrative system,Ensure updated leave record system,Ensure adherence to HR policies and procedures.Conduct annual remuneration benchmarking for all employees and liaise with management with regards to deviations from the benchmark.Develop, implement and maintain recruitment and selection practices that ensure the appointment of the best possible staff in line with Group policies and legislation. The support to the Group should include, but not limited, the following activities:Assist management with job descriptions,Conduct grading and benchmarking activities,Assist management in the interview process ensuring compliance to company policies,Assist management with the internal transfers and promotions,Employee on-boarding, induction and termination,Managing Employment Equity Targets,Assist with workforce planning,Co-ordinating probation management and provide assistance to management.Performance ManagementCoordinating and maintaining the Performance management process,Ensure KPA and KPI alignment with Job Descriptions,Provide Performance management report to management,Ensure that the outcomes of the performance management are incorporated in the Individual Development plans.Skills and Employee DevelopmentPerform an annual skills gap analysis,Develop and implement a skills plan based on the gap analysis,Assist management with probation management,Assist management with the preparation of Individual Development plans and Management Development where applicable,Administration of bursary schemes and graduate programmes and learnerships,Compile and submit regulatory Skills development plans, Compile, submit Annual Training Reports, compile and submit progress and feedback reports and liaise with Inseta and Fasset.Obtain and manage all grant funding processes,Support management in development, implementation, and review succession plans and manage these planes in line with the Individual development plans.Co-ordinate and management of Employee relationsDisciplinary matters
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODM0MV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778896&xid=1108_178341
16h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Mandarin Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Mandarin and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ho...Job Reference #: 202540
1d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Czech Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Czech and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202531
1d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Hindi Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202543
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Minimum requirements for the role: A Bachelor of Pharmacy degree and registered with the South African Pharmacy Council is essential.Previous experience having worked in a Regulatory Affairs role within the Pharmaceutical Industry is essential.Previous experience having worked within a QA/QC management role would be preferred for the role.The successful candidate must have the ability to manage priorities, work on multiple matters at once, meet deadlines and have good communication skills. The successful candidate will be responsible for: Ensuring high standards of pharmaceutical care in accordance with good practice and other legal requirements.Ensuring compliance with the legislative requirements as set out in the Medicines and Related Substances Act 101 of 1965 and Pharmacy Act 53 of 1974 as well as all applicable legislative requirements for the Companys product portfolio and all regulations and guidelines pertaining to the import and export license for medicinal products and good manufacturing practices.Ensuring compliance with statutory and regulatory requirements of the various authorities in South Africa and related authorities in other African countries where products are sold.Providing regulatory intelligence and advice to the business divisions with regards to regulatory changes affecting the importation and exportation of the products.Responding to requests adequately, satisfactorily and timeously for external customers.Managing compilation of dossiers and technical files for registration applications of new products in South Africa and related authorities in other African countries.Maintaining existing dossiers and technical files, as per global and local health authority requirements.Submitting and following-up on all product registration amendments.Managing the quality control system.Liaising with the source of supply on all quality related issues.Compiling all release documentation as well as the release of all products.Investigating and reporting on customer complaints as per local and Company requirements.Investigating and reporting on defective or rejected products.Performing all daily activities in line with the Companys policies and code of conduct, integrity and compliance. Salary package, including benefits, is highly negotiable depending on experience gained.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY2OTExX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242330&xid=1108_66911
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Job Detail
Job ID
175959
Qualifications
Diploma
Industry
Mining, minerals & energy
Reference
Reference Number : 5001027513NM-Re-advert
Centre
Gauteng
Where to submit application https://secapps.eskom.co.za/sites/Recruitment/Pages/Officer-Procurement-Re-advert(Transmission)x2-Mpumalanga-x1Western-Cape-Northern-Cape.aspx
Notes
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
Job Description
Minimum Requirements Qualification(s): • National Diploma /National N Diploma in Commerce/Transport Logistics & Supply Chain Management at NQF 6 with 240 credits Experience: • 3 years Commercial / Supplier Management experience Skills and Competencies • Behavioural – Integrity – Honesty – Professionalism • Leadership – Team player – Motivating teams – Coaching, Mentoring and developing • Knowledge – SAP material management module – Spend Analysis – Total cost of ownership analysis – Strategic commodity / projects sourcing knowledge – Procure-to-pay process – Legal knowledge – Industry and market analysis – Commodity and supplier profiling (Commodity Management) – Sourcing / procurement strategy formulation & implementation – Negotiation strategy development – Supplier relationship management – Contract management – Demand forecasting and planning – Project management – Knowledge of NEC family contracts – Knowledge of FIDIC contract – Knowledge of Forex • Skill – Computer literacy – Financial analysis – Strategic thinking & decision making – Strong negotiation skills – Strong analytical skills – Strong communication skills – Ability to work and interact effectively at senior levels • Attributes – Business acumen – Strong ethical conduct – Problem solving – Leadership skills – Interpersonal skills – Presentation skills • Assessment – Extensive knowledge in sourcing and procurement process – Extensive knowledge of SAP system – Knowledge of NEC family contracts and or FIDIC – String technical, legal and financial acumen with respect to commercial matters – Leadership and people management skills Key Responsibilities • Execute integrated sourcing and procurement processes and follow prescribed procedures towards fulfilling procurement needs • Access, analyse procurement information independently • Execute purchases of goods and services and manage procurement administration • Perform dual adjudication of tenders and management of contracts / purchase orders with set policies and standards • Negotiate and coordinate conclusion of the agreement with suppliers to meet customer expectations • Use own discretion to manage problems risks and make recommendations timeously • Build and maintain healthy interpersonal and inter-team relationships
Required skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNzEyXzExNzVfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1242190&xid=1712_1175
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- Sourcing, negotiating, and securing tenants for developments undertaken by the Portfolio on land managed or controlled.- Creating Nodal Reviews, brochures, comparative surveys for canvassing efforts- Regular cold calling /canvassing efforts- Working closely with the Property Managers & Asset Managers on new deal opportunities- Sourcing & managing leasing leads from multiple engagement platforms, including, but not limited to website, to let boards, tender portals.- Creating an in-depth knowledge of each property within the portfolio and how best to market each vacancy- Contribute towards ongoing growth of the organisation through interaction with the different divisions and exploiting of opportunities- Attaining of individual, divisional and company financial targets as budgeted at the commencement of each financial year.Skills Required- Strong canvassing & cold calling abilities- Strong effective communicator- Excellent interpersonal skills- Strong negotiations & leasing skills- Good understanding of all legal leasing requirements- Able to interact professionally with tenants- Competent time management skills- Thorough knowledge of commercial, industrial & retail property sectors- Self-motivated- Attention to detail & numerate accuracy- Knowledge of emerging trends in all three sectors- Strong Proficiency in relevant computer packages (MS Office) and software packages- Problem solving ability- Team playerQualifications- Grade 12 (Matric)- National Diploma or degree in related field (added advantage)Experience- 5 years of industry experience which at least 3 years must have been spent in a leasing position- Concluded new leasing deals in excess of 13 000m² through the candidates career
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk0MjA2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242061&xid=1109_94206
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The requirements are:- LLB degree- minimum 5 years post articles experience- must have experience in financing, specifically in relation to property- Exposure to structured funding/ capital markets- open to applicants from Law Firms or In-house counsel.The role is based in Johannesburg.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU4MTk0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213059&xid=1108_58194
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To provide sound, clear and accurate legal advice to mitigate the legal risks that the client is exposed to in its daily activities.Qualification Law degree and Admission as an Attorney essentialMaster’s degree such as LLM desirableKnowledge Skills A minimum of five years’ post-article experience in the financial services industry2-3 years working experience in the banking and finance/SoE/DFI (restructuring, turnaround business rescue) space is essentialExperience in the drafting, review, negotiation and re-negotiation of cross-border, project finance, corporate, commercial, structured and re-structured finance transactionsUnderstanding of the PFMA in particular its application to Schedule 2 SOEs, PFMA Treasury acquisition notifications, competition commission  acquisitions notifications, fund management/investmentProvide general legal advice, including legal researchStructure, restructure, negotiate and re-negotiate corporate and commercial transactions including project finance and cross-border financing transactionsIdentify, evaluate and structure import and export finance transactionsEnsure compliance with internal legal and other orginisational procedures and policiesIdentify and minimize potential legal risksDraft, review, negotiate and re-negotiate financing agreements and other legal documentationMake presentations and opine on legal and regulatory developmentsConducting legal due diligence investigationsEnsure efficiencies aimed at improving client satisfaction by providing efficient legal services Developing and maintaining relationships with providers of legal services (including, external legal counsels, business rescue practitioners and other key stakeholders)Develop and maintain client and institutional relationships, internally, locally and internationally
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzM4NV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777569&xid=1108_177385
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Job Details:Title: Armed Security GuardLocation: Pomona Kempton ParkPermanent: YesFull time: YesIndustry: Electronic RecyclingSalary / CTC: R 6 500 (monthly incentives of R 500 extra to be discussed)Reports to: Security ManagerJob Description:The Armed and Licensed Security Guard is responsible for maintaining a secure and safe environment by patrolling, monitoring, and enforcing security procedures. This position requires a valid armed security guard license, extensive training in firearms handling, and the ability to respond to potential security threats. The primary goal is to protect people, property, and assets from unauthorised access, theft, vandalism, or other criminal activities.Roles and Responsibilities:Patrol and Monitor:Conduct regular patrols of assigned areas to detect and deter criminal activity.Use surveillance equipment to monitor premises and identify potential security risks.Enforce Security Procedures:Ensure adherence to security protocols and procedures.Act as a visible deterrent to prevent unauthorised access and maintain order in the designated area.Respond to Security Incidents:React promptly and effectively to security incidents, emergencies, or alarms.Take appropriate action to address and resolve issues, including contacting law enforcement if necessary.Maintain Access Control:Verify and control access to restricted areas.Monitor entrances and exits, check identification, and ensure that only authorised individuals enter secure zones.Use of Firearms: Safely and responsibly carry firearms as required by the job.Follow strict protocols for the use of force, ensuring that firearms are used only in situations that warrant such action and in accordance with legal regulations.Report Writing:Document all security-related incidents, observations, and activities accurately and promptly.Submit detailed reports to supervisors as required.Collaborate with Authorities:Coordinate with local law enforcement and emergency services when needed. Provide assistance and information as required during investigations.Customer Service:Interact professionally and courteously with employees, visitors, and clients.Provide assistance and information when necessary, maintaining a positive and helpful demeanour.Maintain Equipment:Regularly inspect and maintain security equipment, including firearms, communication devices, and surveillance tools.Report any malfunctions or issues to supervisors.Training and Development:Participate in ongoing training sessions to enhance skills, stay updated on security trends, and comply with licensing requirements.Qualifications:Matric qualificationRegistered with PSIRAExperience and qualified to handle Handgun, Shot gun, and Riffle5 years minimum experienceWilling to complete monthly polygraph testingArmed Security Guard License:Possession of a valid armed security guard license issued by the relevant regulatory authority.Firearms Training:Completion of comprehensive firearms training and certification.Physical Fi
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A specialist warehouse and distribution company has an exciting opportunity for an experienced, customer service-oriented National Employee Relations Manager in GautengTo drive compliance in Labour legislation and implementation of interventions in the respective region in line with company strategy thereby mitigating risk to ACMS. To manage internal dispute resolution procedures and provide advice to ACMS Management in the allocated region. External dispute management at CCMA/Bargaining Council for ACMS. To provide professional and competent strategic consulting services to ACMS, manage subordinates, and coordinate team activities to achieve ACMS strategy and departmental objectives. Active engagement with Trade Unions on behalf of ACMS.Grade 12Bachelor’s Degree - Labour LawAdmitted attorney would be an added advantageMinimum 5 yrs. Labour Relations experience is essential with extensive exposure to CCMA, Conciliation, Arbitrations, litigation, unions etc.Training experience would be advantageousTES Industry exposure advantageousSolid reporting and administration skillsPROCESSAccountable for the improvement of quality, service and desired work outputs, advising on procedural and process improvements; enabling adherence to a set framework of policies and procedures.Proactively identify process-related operational problems, determine cause and effect and recommend improvements to solve issues based on previous experience and an understanding of the context of the problem.Plan for the organization of work outputs and process improvement activities in light of a specific situational context related to an area of specialization.Gather relevant information related to specialization activities; collate and integrate into written reports for assessment or appraisal and present as input to managerial reporting or decision-making.Externally represent the company at CCMA / Bargaining Councils / Trade Union engagement.Manage and track disputes received within required timelines and presented, including tracking of positive or adverse awards in relation to prospects of success identified proactively and impact of performance on results in case presentation.Monitor Post for any legal documents received or served on regional offices and follow up with Adcorp entities to check if any legal documents were served on them.Ensure operations activities and support received are professionally attended to and closed out within required timelines and status reports provided. (e.g., s189 processes s197 agreements and processes, strike management, organisational rights, complex and, Mass. disciplinary hearings, union negotiations, collective bargaining and collective grievances, etc.)Union engagement meetings, e.g. wage negotiations, internal disputes, labour unrest; organisational rightsStrike Management: Protected and Unprotected; establishing picketing rules;Initiator at mass disciplinary enquiries;Chairing mass disciplinary enquiries;Chairing complex disciplinary e
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