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The Person: CA (SA)5 to 8 years relevant experiencePreferably people management experienceERP and business intelligence knowledge and experienceAudit experienceRetail sales knowledge an advantageComputer literate with proficiency in Excel The Job:Cashflow Management: Maintain the cash flow of the region.Maintain the relationship with banks.Liaise with the bank given customer requests and branch requests.Maintain the credit card machine list and monthly costs.Liaise with bank to release credit card refunds communicated by branches for all three regions within the Group.Manage the refund process for all three regions within the Group.Ensure that there are adequate funds for scheduled payments.Release daily sundry payments and monthly supplier payments on online banking. Accounting and Finance Reporting: Ensure that the monthly reporting deadlines are achieved.Review and ensure that the monthly finance pack is submitted timeously.Ensure compliance with Generally Accepted Accounting and Auditing standards.Produce financial and management accounting reports for all branches (income statement, fixed assets, stocks and debtors).Review the monthly Inland costs and initiate anomaly investigations.Review the balance sheet reconciliations monthly.Submit a monthly cost flash commentary.Collate and submit the annual budget.Provide national information for monthly payroll submission and VAT submission monthly.Complete the year-end tax pack.Collate all BBBEE, internal and external audit requirements annually. Accounts Payable Management: Ensure that suppliers are paid timeously.Streamline the supplier reconciliation review monthly.Liaise with suppliers for query resolution.Authorise the creditor journals monthly.Manage the goods received notes process and manage the goods received imbalances.Escalate processing delays from warehouse; concerning goods received.Spearhead the Buyer Creditor meeting to assist with faster query resolution.Streamline the return to supplier process and obtain credits faster from suppliers. Accounts Receivable Management: Manage outstanding debt: reviewing debtors days and value within required limits.Assist with the managing the Credit Control staff.Review branch debtors age analyses and attend the weekly debt review meeting.Assist with customer collections.Report on Regional accounts receivable position monthly.Manage bad debt and authorising credit control journals.Authorise credit applications and credit limits. Contract Management: Ensure that supplier contracts are read and signed timeously.Manage service level agreements with service suppliers with General Manager.Negotiate with service supplier on annual price increases.Facilitate lease renewals. Branches/Operations: Monitor and manage finance related functions at the
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The incumbent of this position will assume tactical responsibility for all operational requirements associated with servicing a portfolio of clients in compliance with terms and conditions imposed by service level agreements, and Revco’s standard operating procedures and associated performance standards. This responsibility will include planning, work allocations, supervision and review of all accounts assigned to the client’s project, management of the matter status report, and associated statuses, and ensuring that definitive action is taken against each account every month; the incumbent will likewise control a team of collectors as well as field services consultant/s and manage the outcomes. In addition the incumbent of this position will assume direct responsibility and accountability for the performance management of the Call Centre, and in particular the performance of each consultant assigned to the call centre, ensuring that appropriate systems, procedures and controls are implemented and maintained aimed at achieving acceptable levels of productivity, financial performance, Right Party contact, and ensuring the highest levels of quality and professionalism is observed and maintained at all times, in accordance with Revco’s policies and the Debt Collectors Act.. All actions and activities must be conducted in a professional manner and in strict compliance with the Debt Collectors Act, and Revco’s Human Resources Policy manual.
The duties outlined below are minimum requirements which may be varied from time to time after consultation with the incumbent.
*Minimum Specific duties*
* *Planning* – Prepare and submit the monthly work plan to the Ops Manager in the specified format to allow for detailed monitoring and management of the work throughout the month. Monthly action plans must respond to key strategies formulated to address specific opportunities/ key risk areas, whilst addressing standardized actions in line with the approved SOP in line with the status of each account ensuring that every account is worked monthly, and that actions are escalated in line with Revco’s SOP.
* *Work allocation* – on a monthly, weekly and daily basis, review the work allocation set in the monthly plan and take into account any new instructions from the client, unusual work interruptions and staff movements such as new appointments, resignations, sick leave, annual leave and client imposed constraints. Ensure that the monthly plan, at a minimum is achieved by way of the work allocation and feedback.
* *Status Management*- Ensure the appropriate actioning of status amendments and ensure that all action status and associated subsequent actions are managed and implemented in line with approved monthly planner.
* *Query management* – ensure that all debtor queries are recorded in line with the clients’ procedures and that systems are implemented to manage and monitor the status, ageing and resolution of all queries. The Query Status
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Office AdministratorA well-established company that supply, service and maintain high quality diagnostic equipment to the x-ray community is currently sourcing for a Meticulous and responsible Office Administratorwith high work ethic in the Edenvale areaMinimum Requirements•Grade 12 math mark of 75 % and above•Debt collecting and general office work experience•Good memory and lots of energy•Good communication skills•Valid Driver’s license•Computer Literate Applicants who meet the criteria are invited to submit their CV to Recruitment@nwjresourcing.co.za Correspondence will only be conducted with short listed candidates. Should you not hear from us within 2 weeks, please consider your application unsuccessfulResourcing will not request or accept any fees to secure employment”Sharing of Insurance Information: The Agency shall take all reasonable measures to protect the personal information of candidates i.t.o. POPIA
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The incumbent of this position will assume tactical responsibility for all operational requirements associated with servicing a portfolio of clients in compliance with terms and conditions imposed by service level agreements, and Revco’s standard operating procedures and associated performance standards. This responsibility will include planning, work allocations, supervision and review of all accounts assigned to the client’s project, management of the matter status report, and associated statuses, and ensuring that definitive action is taken against each account every month; the incumbent will likewise control a team of collectors as well as field services consultant/s and manage the outcomes. In addition the incumbent of this position will assume direct responsibility and accountability for the performance management of the Call Centre, and in particular the performance of each consultant assigned to the call centre, ensuring that appropriate systems, procedures and controls are implemented and maintained aimed at achieving acceptable levels of productivity, financial performance, Right Party contact, and ensuring the highest levels of quality and professionalism is observed and maintained at all times, in accordance with Revco’s policies and the Debt Collectors Act.. All actions and activities must be conducted in a professional manner and in strict compliance with the Debt Collectors Act, and Revco’s Human Resources Policy manual.
The duties outlined below are minimum requirements which may be varied from time to time after consultation with the incumbent.
*Minimum Specific duties*
* *Planning* – Prepare and submit the monthly work plan to the Ops Manager in the specified format to allow for detailed monitoring and management of the work throughout the month. Monthly action plans must respond to key strategies formulated to address specific opportunities/ key risk areas, whilst addressing standardized actions in line with the approved SOP in line with the status of each account ensuring that every account is worked monthly, and that actions are escalated in line with Revco’s SOP.
* *Work allocation* – on a monthly, weekly and daily basis, review the work allocation set in the monthly plan and take into account any new instructions from the client, unusual work interruptions and staff movements such as new appointments, resignations, sick leave, annual leave and client imposed constraints. Ensure that the monthly plan, at a minimum is achieved by way of the work allocation and feedback.
* *Status Management*- Ensure the appropriate actioning of status amendments and ensure that all action status and associated subsequent actions are managed and implemented in line with approved monthly planner.
* *Query management* – ensure that all debtor queries are recorded in line with the clients’ procedures and that systems are implemented to manage and monitor the status, ageing and resolution of all queries. The Query Status
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Office AdministratorA well-established company that supply, service and maintain high quality diagnostic equipment to the x-ray community is currently sourcing for a Meticulous and responsible Office Administratorwith high work ethic in the Edenvale areaMinimum Requirements•Grade 12 math mark of 75 % and above•Debt collecting and general office work experience•Good memory and lots of energy•Good communication skills•Valid Driver’s license•Computer Literate Applicants who meet the criteria are invited to submit their CV to Recruitment@nwjresourcing.co.za Correspondence will only be conducted with short listed candidates. Should you not hear from us within 2 weeks, please consider your application unsuccessfulResourcing will not request or accept any fees to secure employment”Sharing of Insurance Information: The Agency shall take all reasonable measures to protect the personal information of candidates i.t.o. POPIA
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Our Client a leading retail software company based in Edenvale is looking for an Admin Operations Manager.
* Reporting to Group MD, based in Edenvale, JHB offices.
* Management and responsibility of employees - 4 managers and approximately 17 employees.
* Guide, support, oversee departments work to ensure accuracy, accountability, and productivity.
* Admin team: responsible for debt collections and reporting.
* Procurement team: placing all orders as per signed customer quotes.
* Data team: data analysis, reporting statistics and projects.
* Projects team: onboarding new projects and ensuring governance.
* Establish and actively maintain professional relationships both internally and externally.
* Develop initiatives to increase customer satisfaction and internal departments workflows.
* Prepare, implement, and monitor effective processes.
* A detailed job spec will be shared with shortlisted candidates.
* Relevant finance / business management qualifications.
* 3-5 Years finance and operations management experience.
* Excellent verbal and written communication.
* Ability to work well under pressure.
* Relevant finance / business management qualifications.
* 3-5 Years finance and operations management experience.
* Excellent verbal and written communication.
* Ability to work well under pressure.
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*Reference: PTA000896-JL-1*
A debt collections company is looking to appoint an Intermediate Developer that will be based in the East Rand of Johannesburg. It is essential that the successful candidate comes with more than 5 years’ experience.
*Minimum Requirements:*
* Matric.
* 5+ years’ experience in a similar role.
* Frontend experience is essential:
* Vue;
* React (Next, Native);
* Angular and;
* .Net Core.
* Backend experience is essential:
* PHP (Laravel);
* Node (Express JS, Nest JS);
* API .Net Core and
* MS SQL.
* Added Advantage: Git and Azure knowledge.
*Duties and Responsibilities will be discussed in the interview.*
* *
*Closing Date:*
Submissions for this vacancy will close on 3 June 2022, however you will still have the opportunity to submit your CV for this position till 27 June 2022.
*Please Note:*
Thank you for submitting your CV to Marvel Placement Consultants. We value your submission, and we try our utmost best to get back to each applicant. However, should your application be successful, we will be in contact with you. Should you not hear from us within two weeks of application, please consider your application as unsuccessful. We are however recruitment specialists and will keep your details on our database for possible future opportunities.
*PoPI Act:*
Please note that Marvel Placement Consultants adhere to the POPI Act (Act No. 4 of 2013: Protection of Personal Information Act, 2013). Section 9 of PoPI states that “Personal Information may only be processed if, given the purpose for which it is processed, it is adequate, relevant and not excessive”.
R Market Related
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Admitted Attorney / General Litigation Description: Urgently looking for Admitted Attorney / General Litigation. Must have the following requirements; Admitted as an Attorney. 5 years experience. Own reliable vehicle. Experience in RAF, Debt Collection. Furthermore the candidate needs to be well presented as we represent big clients, be able to work well under pressure and understand the urgency of matters. If you meet the above please send a copy of your cv to silvana@jcgservices.co.za. Please email your cv with all relevant documents and indicate the job title on the subject line.
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Minimum requirements: Provide support to Credit Risk Advisors, and guidance to the credit risk teamImprove customer cash flow and minimize risk by proactively recovering any outstanding debtLiaising Internally and Externally: Clients, Attorneys, Tracing Agents, strategic partnersNQF qualification/diploma or degree will be an advantage3-5 years experience in debt collection or credit control2-3 years experience with Credit InsuranceExperience in a Legal firm will be an advantage Consultant: Mellissa Rambally - Dante Personnel Johannesburg
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DEBTORS CLERKMidrandSalary: R----- - R----- + 50% Medical Aid and Provident fund.Responsible for 200 - 250 accounts (R40m - R50m)Were seeking a passionate and self-motivated DEBTORS CLERK to join our awesome Financeteam to ensure the timeous collection of the bank debtors book in order to optimise cash flow,minimize risk and reduce outstanding debtors book to an acceptable level. Ensuring thecompany policies and procedures are adhered to in respect of handling debtor accounts.QUALITIES WE ARE LOOKING FORThe ideal candidate should possess strong analytical skills, exceptional problem-solving skills, aflair for numbers and be highly organized. We are looking for a mature individual who has agood eye for detail and the ability to reconcile complex company accounts. Ultimately, a top-class Debtors Clerk can maximize company profits by efficiently managing its debts.A DAY IN THE LIFE OF A DEBTORS CLERK? Liaise with customers timeously regarding outstanding payment and arrange paymentterms.? Follow up and solve all debtors queries timeously to ensure customers are happy.? Complete the monthly aged analysis and liaise with the Financial Director.? Complete debtors reconciliations and follow up on weekly or monthly payments.? Capture and allocate payments.? Request remittance advice, ensuring the payment allocation is done accurately.? Batch input discounts, rebate and advertising to be processed on accounts.? Put account on credit stop if payment is not received by the 7th of each month and notifythe relevant Sales Representative.? Prepare Final Letter of Demand within 5 days of grace period, if the payment still notreceived.? Remove account from credit stop once payment has been made.? Email or fax a full general ledger if there is a difference on a customers account.? Request copies of the claim forms from customers.? Send claim document to the relevant Sales Representative to ensure stock is picked upand send back to be credited.? Ensure a credit note has been processed correctly and then allocate accordingly.? Do trade references.? Scan credit applications onto the system and update customers details accordingly.? Fax or email invoice, pod, credit note or statement on request.? Ensure all filing and administration is up to date.SKILLS & EXPERIENCE? Ability to reconcile complex debtors accounts.? Excellent analytical and numerical skills.? Attention to detail.? Critical thinker and problem-solving skills.? Team player.? Good time-management skills.? Excellent communication skills, especially over the telephone with the sales team andcustomers.? Ability to affectively plan your day and prioritize your duties.? Able to work under pressure and extended hours if necessary.QUALIFICATIONS &am
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Together with our client, a leading claims administrator in Johannesburg North, we are recruiting for a Medical Credit Controller to assist with Private and medical aid claims.Duties and Responsibilities: Implement credit control procedures for specialist doctors and Allied Professionals in accordance with our credit control/debt collection policyExperience in collecting payments for specialist patient accounts with medical aids, with proficiency in at least four of the following specialties: Surgery, Gynaecology, Paediatrics, Urology, Physiotherapy, General Practice (GP), Physician and Psychiatry.Follow up with medical aids to ensure prompt payment of outstanding claims.Apply any necessary fixes or adjustments to claims.Monitor and follow up on claims related to Prescribed Minimum Benefits (PMB), providing relevant documentation as required.Collect payments directly from patients for accounts where they are liable.Perform daily reconciliation of Electronic Remittance Advice (ERA) and bank statements.Obtain and input manual Remittance Advices (RA)Resolve rejections from medical aids and upfront claim rejectionsSubmit paper claims when electronic submission is not possibleProvide timely responses to inquiries from both medical practices and patientsFollow the handover process once the collection process is completedPerform any additional duties as requested by supervisors and management Qualifications and Experience:Matric / Grade 12Credit Control/debt collection within a medical bureau, performing collections on specialist doctors patient accountsCPT 4 Code experienceTariff code experienceICD 10 Coding experienceValid driver’s license and own vehicle Skills and Competencies:Computer literate in MS Office (Microsoft Excel, Word, and PowerPoint; and Outlook)Articulate with strong communication skills (oral and written)Ability to adapt and learn new skills.Ability to multitask.Cope well under pressure. Remuneration R 15 000.00 – R19 000.00 CTC per month depending on experienceYearly bonus – target based15 Days holiday, with 2 additional holiday days for every 5 years’ service completedTeam building fun day once a yearYearly salary increase based on performance Only candidates who meet all the requirements stipulated in this advert will be considered. If you don’t receive feedback from us within 2 weeks of your application, please consider your application unsuccessful.
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KEY OUTPUTS
Clients Guests and Suppliers
Be on call for any major emergencies and immediately alert the client and Regional Touring ManagerConstantly re-evaluating internal processes, eliminating any re-work to ensure the smooth, effective and efficient functioning of the teamActively work at improving information flow to all key Suppliers via the MOSEnsure all client and/or guest complaints are replied to immediately and follow process of informing Guest Feedback and ensure Regional Manager Touring copied on all relevant correspondenceAssisting consultants in advising clients on all product related queriesActively checking the MOS on filesNegotiate preferential rates with suppliers and specialised terms for group bookingsImplement secondary buying with the groups team to increaseMust be able to do on-site inspections with Clients and assist with traveling groupsHelp prepare and support all operations of traveling filesAssist with compilation of gifting, filing, welcome notesEnsure all country travel restrictions are taken into account in planning and executing of groups travelingAssist in all administration required for adhering to travel restrictions and paperwork are in place and done for each guestEnsure administration Covid 19 protocols are in place for traveling groups
People
Managing a team of groups consultants when the G&I Sales Manager is on leave or travellingHands on management and checking of all files to ensure all quality control measures are in place and the operations of the itinerary pre trip and during trip and post trip go according to operating proceduresEnsure emergency duty reports are submitted each Monday and any issues are followed up and action taken and outcome reported to Regional Manager Touring
Finance
Ensure through strong commercial focus that all files are profitable and that margins remain in line with company guidelines and immediately bring to attention of G&I Sales Manager any errors resulting in loss of margin through consultant or supplier errorMonth end processes and procedures to be complete accurately and timeously complying too the month end time tableSupport and communicate with accounts teams to ensure debtors are collected timeously and inform Regional G&I Sales Manager, Manager Touring and Sales Director/Sales Manager of any potential bad debtBack buy opportunities are created to increase the Margins where possible
KNOWLEDGE REQUIRED
Extensive knowledge of Tourplan, alternatively, another reservations systemIn-depth geographical, logistical and product knowledg...
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KEY RESPONSIBILITIES
Policies and Procedures
• Ensure adherence to collection policies and procedures.
Collections and Targets
• Monitor and manage a debtor’s portfolio of no more than 480 accounts.
• Achieve and maintain collections and targets set per company protocol.
• Actively collect payment according to payment terms
• Performs reconciliations of allocated accounts daily.
Overdue Accounts
• Attend weekly meetings with the credit supervisor to review all defaulting accounts.
• Ensure the correct escalation process is followed for the Reminder Letters.
• Feedback on the top 20 overdue accounts must be prepared and discussed weekly.
Hand Overs and Bad Debts
• Follow the correct protocol before blacklisting a client, and then proceed to blacklist clients.
• Inform the credit supervisor of any liquidations, absconded clients and business rescue’s immediately.
Credit Notes, Invoices and Adjustments
• Check that all credit notes and adjustments are raised correctly.
• Investigate all reasons for credit notes to ensure that they are valid.
• Submit all credit notes requisitions to the regional credit supervisor.
• Raise all rate queries and stop billing on closures with the billing department.
Month-end Activities
• Ensure that all re-allocations of unallocated deposits are completed.
• Ensure that all journals’ requisitions are raised by 12h00 on the 4th working day of the new month.
Cash / Suspense Accounts
• Ensure the bank statements deposits are captured and allocated daily.
• Ensure that all suspense accounts are reconciled and cleared monthly.
• Obtain all remittance advices for all deposits received on allotted debtor’s accounts.
Financial & Reporting
• Prepare commentary on top twenty clients each month for the region
Auditors
• Assist auditors as and when required.
Meetings
• Regular one on one book reviews with the credit supervisor
• Attend monthly and weekly meetings where required.
• Regularly attend customer meetings.
Customer Care & Queries
• Promote a high level of focus on customer care with relevance to all customer complaints and queries.
• Maintains accurate and complete client information on the system
• Ensure that such queries and complaints are dealt with efficiently, accurately, and promptly.
• Ensure a 48-hour turn-around-time on all customer queries.
Inter-departmental Relations
• Ensure that inter-departmental relationships between Accounts Receivable and other areas are maintained at high levels.
• Ensure a balance is maintained between sales and credit objectives.
Projects
• To get involved in any additional projects as and when required.
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS and EXPERIENCE: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
? Degree or Diploma within the accounting field
...
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MINIMUM REQUIREMENTS
Grade 12 (Matric) or equivalentMinimum five years’ credit management experience in a fast paced and target driven environmentDiploma / Degree in Credit Management or accounting related equivalentLegal related background will be an advantageCommercial / Industrial background
BRIEF DESCRIPTION OF THE JOB
To effectively manage the Creditors Department to collect money on invoices and per terms given and within the credit limit as well as responsible for the overall invoicing and collection activities, maintain and improve sustained cash flow thought diligent and aggressive monitoring of our customers’ accounts.
SKILLS REQUIREMENTS & ATTRIBUTES
Exposure to Pastel or similar accounting packagesKnowledge of the Courier industry very advantageousMS office applications, with excellent Excel skillsExperience in budgeting and forecastingKnowledge of the National Credit Act, including legal processes to collect debtKnowledge of POPIA ActTeam managementAbility to work and interact with all departments and confident to engage at C suite level with Customers
KEY RESPONSIBILITIES OF THIS ROLE (but not limited to)
Opening of customer accountsRequest information from credit verification platforms regarding customer credit history and credit scoresRequest trade references and vet customer appropriatelyIssue welcome letters to approved customersDetermine appropriate credit limits and present for approval in terms of authority matrixReview debtors report updates compiled by the Credit Controller and provide assistance for collection as requiredUpdate and review daily cash flow and follow up on collections that did not come in as expectedReview customer credit limits and manage customer credit applications for approval by the Finance ExecutiveCollate required support for credit notes and refunds and present for approval in terms of authority matrixChair debtor’s meetings with each vertical lead and Account ManagersDiscuss actions to be taken on delinquent customers and follow up on actions as agreedDocument and send updated action plan report to Finance ExecutiveReview of debtors reports on a weekly basisInitiate customer visits when required to resolve queries on accounts or for customers with payment problemsFollow up on problem customers by initiating visits to customers / letter of demand / acknowledgement of debt / final demands / final remindersHanding customers over to attorneys to start legal processesMaintain legal accounts registerManage legal costsKeep track of legal...
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One of our TOP banking clients is in urgent need of Legal / Recoveries Agent, to join them in Sandton on a 3-month contract.
MUST be: ITC (Credit clear) - cannot be listed for debt review, judgements, debt written off, accounts handed over, CLEAR criminal record, no fraud listings
Great track record - Reference checks will be conducted upfront (We want TOP performers, reliable staff)
Must be willing to work on alternate Public holidays and Saturdays
Must be willing to work rotational shift, latest shift being 7 pm
Must have reliable transport and stay within close range of Sandton
No less than 4 years LATE STAGE collections experience on CREDIT CARDS, collecting for the TOP Banks credit cards (FNB, Standard Bank, ABSA, Nedbank)
MUST have great telephone etiquette and great customer service skills
Looking for energetic staff
Should be great at problem solving
Must be available immediately to start
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A top Company in the banking industry is looking for an experienced Debt Review agent, who is comfortable with working rotational shifts and alternate Saturdays and Public holidays.
Requirements
MatricNQF Level 5 Banking creditsAt least 2 years experience in Debt Review.Must have full knowledge of Debt Review (from liaising with debt collection agencies to Dealing with insolvency and Sequestrations)Regulatory Exam RE5 will be advantageous.Must come from one of the top banks.Must be great at objection handling.Must have excellent English Communication.
Must be available to start Immediately.
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We are seeking skilled and experienced Debt Collectors to join our reputable call center. The primary responsibility of this role is to effectively collect outstanding debts from businesses while maintaining a professional and compassionate approach.
Responsibilities:
You will be working Monday - Friday from 09h00 - 18h00 as well as 2 Saturdays a month from 08:00 - 13:30 Proactively contact customers via phone, email, or other communication channels to collect outstanding debtsMaintain accurate and up-to-date records of all collection activities and interactions with customers Analyze customer accounts and plan appropriate course of action to recover outstanding paymentsNegotiate payment plans and settlement agreements with customers, ensuring adherence to company policies and legal requirementsFollow up on payment commitments and monitor payment schedules to ensure complianceIdentify and escalate accounts requiring legal action or further collection effortsCollaborate with internal departments, such as sales and customer service, to resolve customer disputes and inquiriesProvide timely and accurate reports on collection activities, outstanding debts, and progress towards targetsStay updated on relevant laws and regulations related to debt collection practiceUtilize MS Excel and databases to manage and organize customer account informationMaintain a high level of professionalism, empathy, and customer service during all interactionsAdapt to changes in policies, procedures, and strategies related to debt collection
Requirements:
Proven 5 years experience collecting from businesses High school diploma (Matric) is essentialRelevant Diploma/Degree in Financial would be advantageousProven track record of meeting collection targets and working within deadlinesStrong ability to plan and execute strategies to recover outstanding paymentsFamiliarity with legal requirements and regulations related to debt collectionProficiency in MS Excel and databases for data management and reportingExcellent verbal and written communication skillsStrong negotiation and persuasion skillsPolite, compassionate, and confident demeanor when dealing with customersAbility to adapt to changes in policies, procedures, and strategiesClear ITC (credit) and criminal recordCredit 1,2,3 would be advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTYyMDI0ODI/c291cmNlPWd1bXRyZWU=&jid=1619994&xid=356202482
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One of our TOP banking clients is in urgent need of Legal / Recoveries Agent, to join them in Sandton on a 3-month contract.
MUST be: ITC (Credit clear) - cannot be listed for debt review, judgements, debt written off, accounts handed over, CLEAR criminal record, no fraud listings
Must be willing to work on alternate Public holidays and Saturdays
Must be willing to work rotational shift, latest shift being 7 pm
Must have reliable transport and stay within close range of Sandton
No less than 4 years LATE STAGE collections experience on CREDIT CARDS, collecting for the TOP Banks credit cards (FNB, Standard Bank, ABSA, Nedbank)
MUST have great telephone etiquette and great customer service skills
Looking for energetic staff
Should be great at problem solving
Must be available immediately to start
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDU1MjQ1MTkzP3NvdXJjZT1ndW10cmVl&jid=1696238&xid=2455245193
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Minimum requirements: (Qualifications and Experience)
Grade 12Proficient in MS OfficeProficient in MS PowerPointRelevant Tertiary qualification (added advantage)Numerically orientatedAdvanced proficiency level with Microsoft ExcelBasic statistics knowledgeNobel University
Job description:
Keep dialer downtime to a minimum and ensure any issues are communicated to IT & General Management immediately.Create a dashboard of unique campaign performance metrics, set performance benchmarks/thresholds and monitor and report back on outcomes.Manage dialer functionality including blended, inbound and outbound campaigns.Deliver effective dialing strategies to enhance the success of multiple outbound campaigns.Monitoring the team and agent performance through blended/dialer system and maintain maximum productivity with minimum idle time.Daily performance reporting delivered to the operation.Optimize call abandon rate.Oversee average call duration and identify anomalies for further investigation and review.Providing analysis to the Operations Leadership help increase performance and productivity across the floor.Present, explain and gain support for changes to the dialer strategies or processes based on analysis.Analyze data files and best dialing times to keep the operation as productive as possible.Constant monitoring of agent activity to ensure maximum productivity is achieved.Pacing strategy utilized for campaigns where necessary.Maintenance of dialer templates and provision of these to the business where necessary.Proactive dialer feedback to Team Managers to provide an accurate picture of dialer activity.Continually analyze campaign and agent performance to identify opportunities to increase contact rates and subsequent rpc’s.Meet deadlines for reporting and that the reports are accurate and presented to highest standards.
Required work minimum experience;
3 years previous Dialler knowledge or 3 years Risk (Campaign) knowledge
Technical and behavioral competencies required:
Technical:
Ability to oversee a Retail OR Bank OR Specialized Lending OR Telco OR Public Sector dialing strategy framework, and provide campaign insights to validate vertical strategy.Good knowledge and understanding of:CollectionsNational Credit ActDebt Collector ActAbility to define own contribution in the context of overall business performance.Ability to provide Industry/best practice insights into dialing strategy to facilitate Grou...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTExODY5NDE1P3NvdXJjZT1ndW10cmVl&jid=1080499&xid=1111869415
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Contract period:
12 months
Job Overview:
To mainly collect outstanding debt in line with current receivables policies and procedure but also to recognize revenue, and to reduce unallocated deposits.
Duties and Responsibilities:
Manage Debtors
Generate invoices relating to allocated debtor accounts.Receipt of deposits by allocated debtors.Submit debit/credit notes and refund applications.Ensure timeous collection of debtors.
Unallocated Deposits
Follow up on unallocated deposits daily with a view to reducing receivables.Control import and flow of unallocated deposits on Saltlake and relevant accountsReconcile unallocated deposit GL and sub-ledger accounts and listingLiaise with Bank to trace depositors
Credit Control Environment (Reconciliation)
Reconcile allocated debtor accounts monthly.Follow up on outstanding accounts and initiate debt collection enforcement of outstanding amounts older than 30 days.Comply with the provisions of the relevant policies and procedures.
Client Interaction
Project a satisfactory image of the CAA in dealing with mailed, telephonic or personal interactions.Ensure that internal and external service standards are met.
Minimum skills, experience, and qualifications requirements:
National Diploma or NQF level 6 qualification related to Finance or Financial management
Ideal Qualification Degree in accounting
5 years Credit Control Experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83OTE1MjkzOTk/c291cmNlPWd1bXRyZWU=&jid=377563&xid=791529399
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