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1
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We are looking for a manager to help monitor and oversee the proper functioning of our call centre. You will be required to ensure the centre is performing at its best and producing results. You will also be required to make budget plans, analyze performances and report to management on the happenings of the centre. Your contribution will make an impact on the kind of service we provide and keep our customers satisfied.
Responsibilities
* Create a task list for the call center daily activities and ensure they are achieved.
* Ensure the resources are used to produce optimal results.
* Manage the call center to achieve quantitative and qualitative objectives
* Plan and implement the overall strategy
* Track and measure productivity and compare to benchmarks
* Offer solutions for improvement
* Identify bottlenecks and suggest solutions
* Monitor the performance of the call center and regularly provide feedback.
* Collect data and statistics at regular intervals (weekly, monthly, annually) and analyze them to improve performances.
* Provide training and orientation for the recruits to provide high-quality customer service.
* Oversee the budget plans and track expenses of the call center.
* Assess performances with metrics like calls left waiting, calls missed, etc.
* Ensure that all employees adhere to the company policies and regulations.
* Prepare performance reports and report any issue to the management.
* Build relationships with staff and clients
* Create a welcoming and motivating environment for employees
* Oversee the call center altogether
* Helps call agents with challenging customer service issues.
Requirements
* Relevant bachelors degree.
* Prior experience as a call centre manager or similar position.
* Experience with customer service is compulsory.
* Proficient with MS Office and Call Centre software programs.
* Strong ability to budget and perform financial analysis.
* Strong knowledge of performance evaluation techniques and customer service metrics.
* Driven and result oriented.
* Strong problem-solving ability and analytical skill.
* Excellent multitasking, time management, and leadership skills.
* Exceptional training and coaching skills to motivate employees
* Great verbal and written communication skills
* Ability to remain calm and in control of a situation
Market Related
Requirements
* Relevant bachelors degree.
* Prior experience as a call centre manager or similar position.
* Experience with customer service is compulsory.
* Proficient with MS Office and Call Centre software programs.
* Strong ability to budget and perform financial analysis.
* Strong knowledge of performance evaluation techniques and customer service metrics.
* Driven and result oriented.
* Strong problem-solving ability and analytical skill.
* Excellent multitasking, time management, and leadership skills.
* Exceptional training and coaching skills to motiva
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1OTY3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243632&xid=1555_55967
2y
Ads in other locations
1
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SURGO (PTY) Ltd. has partnered with a full-service brokerage firm in South Africa commissioned by various Insurance Companies to sell a variety of quality insurance products. A licensed FSP established in 2016 with the goal to ensure that the brokerage recognises individual insurance needs and works in line with the various product suppliers to meet those needs.
They are committed to fulfilling the clients insurance needs through high standards of professionalism, integrity and innovation. They strive to be the leading insurance brokerage for all South Africans by providing advice and intermediary services that are easy to comprehend and ensure insurance cover for our clients that is affordable.
Our client is recruiting for a skilled, driven, and ambitious Sales Consultant to join their team in Benoni
Requirements:
• Minimum 6 months sales experience
• Must be within DOFA
• Must have cold calling experience
• Must speak and understand English and Afrikaans fluently
Benefits:
• Performance Incentives
• Full training provided
Salary: R8 000 basic plus commission
Working hours:
Monday to Friday, 08:00am to 05:30pm
One Saturday every month, 09:00am to 12:00pm
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202630 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202630
12h
1
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SURGO (PTY) Ltd. has partnered with a full-service brokerage firm in South Africa commissioned by various Insurance Companies to sell a variety of quality insurance products. A licensed FSP established in 2016 with the goal to ensure that the brokerage recognises individual insurance needs and works in line with the various product suppliers to meet those needs.
They are committed to fulfilling the clients insurance needs through high standards of professionalism, integrity, and innovation. They strive to be the leading insurance brokerage for all South Africans by providing advice and intermediary services that are easy to comprehend and ensure insurance cover for our clients that is affordable.
Our client is recruiting for a skilled, driven, and ambitious Experienced Health Insurance Consultant to join their team.
Requirements:
• Matric Qualification
• Clear criminal record
• 1 year cold calling experience
• Within DOFA (FSCA Qualification)
• RE5 Qualification FAIS credits required Benefits:
• Performance incentives
• Full training provided Salary: Between R8000 and R12500 plus 12 to 18 month Experience
MUST HAVE RE5 WITH FAIS CREDITS
Working hours:
• Monday to Friday, 08:00am to 05:30pm
• One Saturday every month, 09:00am to 12:00pm Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202510 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202510
13h
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Top Call Centre Business is opening a new call centre in Benoni. Successful candidates must have minimum 2 years outbound sales experience. Our top agents earn over R20 000 per month within 3 months with the company. Fantastic opportunity to grow fast within the business for the right candidates. If you know how to sell this is the opportunity you've been waiting for. Send your cv to Monica on 0718986150 and start your roadmap to success today!
20h
1
One of our clients, a well-established car rental agency based in Kempton Park, seeks to employ an Inbound call centre agent.
The required candidate will be required to handle and answer calls and assist with bookings./ reservations on behalf of customers
Duties and Responsibilities:
* Answer inbound calls in a timely and friendly manner.
* Assist customers with bookings of rental vehicles.
* Respond to the needs of customers.
* Provide information on the company’s products or services and generate interest.
* Research needed information using available resources.
* Process orders, forms, and applications.
* Route calls to other team members whenever needed .
* Identify any issues that customers might be struggling with.
* Complete call logs and reports .
* Follow-up on customer calls .
* Boost customer loyalty by offering a proper experience over the phone.
Requirements:
* Matric
* 1+ year call centre experience
* Own reliable transport to work
* Hard working and can work under pressure
Requirements:
* Matric
* 1+ year call centre experience
* Own reliable transport to work
* Hard working and can work under pressure
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQzNTExX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1233706&xid=1555_43511
2y
1
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Position: Fleet ControllerLocation: Alberton, GautengSalary Range: R 15 000.00 R 20 000.00CTC pm The successful incumbent will be responsible for: The successful candidate will be responsible for all day-to-day monitoring and vehicle tracking activitiesThe successful candidate will be responsible for reporting and actioning any vehicle discrepancies, critical events, and/ or route deviationsThe successful candidate will be responsible for completing incidents report and handling eventsHe/she will be responsible for assisting drivers on route and escalating unresolved events to shift supervisorHe/she will deal with clients to answer questions relating to deliveries Minimum Qualifications & Experience: At least two years relevant experience (fleet controlling/call centre)Strong project management skillsGood interpersonal skills and able to interact effectively and professionally at all levels Please apply via our website:
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYyODQyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1221307&xid=1108_62842
2y
1
The Employer is a financial services division of a leading automotive group in the South African market.
*KEY DUTIES AND RESPONSIBILITIES*
* Perform monthly reconciliations between the operational and the accounting systems
* Identify, analyse & resolve reconciling items between financial and operational system
* Liaise with Business Intelligence department and contractors on integration errors on financial system
* Liaise with other internal departments to resolve queries to ensure that customers are assisted without issue and company processes can run smoothly and accurately
* Bulk Loading of vehicles on the operational system
* Bulk upload wholesale vehicle policies and liaise with importers regarding queries
* Liaise with debtors on outstanding vehicle importer accounts
* Bulk update to policy values. Assist call centre agents with plan queries on the operational system
* Compile macros for invoices and returns on the financial system
* Create uploaders for transactions not automatically integrating into the system
* Calculate profit and loss on terminated plans and cancelled plans
* Prepare Journals and monthly joint venture profit share calculations
*MINIMUM REQUIREMENTS*
* B.com Degree in a Finance related field or
* B.com Financial Accounting – 2nd year completed
*EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED*
* Strong operational finance experience
* Fund Accountant Experience
* Ability to multi-task, cope under pressure and succeed in a high-performance culture
* Great Plains experience advantageous
* Worked with multiple various systems that interlink
* Experience in motor or insurance industry will be advantageous
* Strong ability to adapt to change
* Strong analytical ability to interpret financial information, attention to detail
* Strong verbal and written communication and presentation skills
* Strong MS Office skills (Word, Excel, PowerPoint). Advanced excel skills, predominantly on pivots, macros, formula’s, sorting, excel shortcut keys and working with high volumes of data
* SQL experience advantageous
*OTHER REQUIREMENTS*
Criminal and Credit Clear • Must have own or reliable transport • Team player • Client focused • Excellent numerical ability • Takes initiative • Meticulous (attention to detail) • Strong administrative skills • Problem solving skills • Take accountability for duties and responsibilities and must be a self-starter • Must be able to work within a team and with members of different teams/departments • Strong analytical ability to interpret financial information • Honesty and integrity • Attend training initiatives to improve work quality and enhance own skills • Own and live up to the Company values
Salary Structure: R23,500 to R25,500 basic per month (GROSS) + benefits (The CTC would be ± R27K - R30k per month).
*MINIMUM REQUIREMENTS*
* B.com Degree in a Finance related field or
* B.com Financial Accounting – 2nd year completed
*EX
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzIyOTgwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1180563&xid=1555_22980
2y
1
Operations Manager Facilities-Ability Recruitment Group (Pty) Ltd Location In All Categories Share This JobOperations Manager (Facilities)Ability Recruitment Group (Pty) LtdPosted 12 Oct 2022 by Ability Recruitment Group (Pty) LtdAbout the positionThe main purpose of this position is to handle the inspection of buildings, management and control of service and maintenance contractors, management and control of tenant installations and execution of building relevant activities as predetermined by Property Manager and Centre Manager.REQUIREMENTS:A minimum of 3 years’ experience in Facilities / Operations Management.Property related experience essentialMinimum qualification Grade 12.Electrical, Mechanical or Construction background and Technical skills would be a recommendationDUTIES:Budgeting & Expense ControlInput on annual expense budgetControl Monthly expense budgetManage & Create purchase orders on systemMaintain stock registerManage & Issue work ordersBuilding Management & AdministrationRepair T I Inspections. Manage and execute emergency and running maintenanceManage aspects like cleaning, security, landscaping and allocation of building sites.Housekeeping inspections in accordance with inspection programmeReinstatement inspectionsVacancy inspectionsCAD vs vacant space inspectionsBuilding inventory (Asset)Monitoring of adherence to house rules and reporting transgression of User ClauseKey ControlIssue parking access permits & Auditing of access permitsEnergy Management (including meter readings)Liaise with internal and external parties on aspects of good housekeepingAttend to logged calls Recommend keeping a list of calls loggedPopulate and update on recordsRisk Management, example access controlImplementation of emergency plansImplementation & Monitoring of statutoryrequirementsCoordinating and processing Public Liability and Property Damage ClaimsCoordinating and Chairing OHSA MeetingsTenant Installations, Revamps & UpgradesAct as on-site project managerManage smaller TI as well as smaller projects, including specificationsProject Management of Revamps and Upgrading in conjunction with Centre / Property ManagerPeople Management (Internal & External)External: Performance Management; Training & Development (where applicable)Desired Skills: operations managementbuilding operationsmaintenancefacilities management Our ServicesFrom our offices in Johannesburg we provide hiring solutions for permanent, temporary and executive staffing.Our quest is that perfect balance of talent, personality, culture, and ambition for both employers and the professional talent that rely on our resources, perception, and expertise to achieve their goals.Our Core Principles and EthicsOur core principles and ethics define who we are and how we conduct ourselves personally ... Operations Manager (Facilities)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMDc2XzEwNjM0NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1407288&xid=2076_106344
1y
Motor Dealership situated in Edenvale requires the services of a entry level call centre agent.- Basic salary of R 6 500 p/m - Unlimited commission structure. Current agents are earning in excess of R 20 000 per month.- Must be able to speak Khoza and ZuluPLEASE EMAIL YOUR CV TO taxisales82@gmail.comABOUT THE POSITIONManage inbound and/or outbound calls;Follow various communication scripts when speaking to a caller;Handle customer engagement;Identify customer needs, answer questions and solve problems;Build sustainable customer relationships;Organize all conversation records;Desired Skills:Basic Microsoft skills requiredInbound Call CentreOutbound Call centreContacting customersCall Center ServicesCommunicating with CustomersPhone MannerAdministration Customer Service
11d
1
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Minimum Requirements:
* Grade 12
* A minimum of 3-year qualification in Business Management or Commerce
* A Minimum of 8-10 years Sales and Operational Management preferably in the PPE industry at a Senior Management Level
Duties and Responsibilities:
* Ensure achievement of profitability by managing margins and discounts
* Monitor and manage expenditure within flexi budgeting (revenue and income achievement)
* Implement corrective action where targets are not achieved to ensure consistent profit growth of the branch
* Ensure goods received are checked, GRVed and put away daily
* Ensure accuracy of stock through daily cycle counts
* Ensure customer satisfaction by delivering in full and on time
* Achieve agreed Customer Service turnaround standards
* Ensure deliveries to Customers by the couriers are within agreed service standards
* Monitor Customer service standards in the Call Centre /Internal Sales
* Ensure the Warehouse operates within standard operating procedures
* Ensure all complaints and queries are resolved within SLAs e.g., logistics, pricing, returns and repairs
* Establish and build Customer relationships and take personal ownership of resolving complaints
* Drive usage of digital platform by promoting and implementing online transactions
* Manage head counts and overtime within agreed budgets
* Maintain effective leave planning and absenteeism management
* Facilitate training and development interventions
* Review performance in discussion with employees, agree ratings and set goals for new period
*Desired Skills: *
* PPE
* General manager
* Sales and Operational Management
*Desired Work Experience: *
* 5 to 10 years
*Desired Qualification Level: *
* Diploma
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0Xzg3MThfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1176577&xid=1554_8718
2y
1
Seeking an experienced Internal Sales Representative, with cold calling experience for a stunning branding company, in the East Rand. Need to be results-driven, persistent, professional and have good time management skillsDuties and Responsibilities:Generate leads by prospecting new business (Cold calling)Support 2 regional managers in sales and a sales rep, booking of appointmentsMeet call, appointment and sales target setAssist external team with closing of sales (following up on Opportunities and Chasing approvals)Carry out accurate and efficient sales related administrationMatch products to customer needsBuild meaningful relationships with clientsMinimum Requirements:Education and Experience:MatricExcellent verbal and written communication skills; the ability to call, connect and interact with potential customersAble to multitask, prioritize, and manage time efficientlyKnowledge of sales process from initiation to closeAbility to work independently or as an active member of a team3- 4 Years’ experience in an outbound call centre, internal sales rep or related sales experience required in a B2B environmentSalary on offer is R15000 basic + Commission
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM3NzUwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1123752&xid=1266_37750
2y
1
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East Rand - We are recruiting for a Senior Operations Manager (NOT SUPPLY CHAIN ROLE) that will be responsible for achievement of Sales and gross margin targets and manage expenses within budget. Manage efficient branch operations (i.e., Sales, Call Centre, Logistics, Warehouse and Admin) by managing productivity targets and ensuring adherence to operating procedures. Build strong Customer relationships, customer centric front line and ensure consistent delivery of excellent Customer service across all departments.Requirements Grade 123-year qualification in Business Management or Commerce 8-10 years Sales and Operational Management preferably in the PPE industry at a Senior Management LevelDuties Ensure achievement of profitability by managing margins and discounts Ensure the company ways of selling is adhered to by Sales Reps Monitor and manage expenditure within flexi budgeting (revenue and income achievement) Implement corrective action where targets are not achieved to ensure consistent profit growth of the branch Ensure goods received are checked, GRV’ed and put away daily Ensure accuracy of stock through daily cycle counts Ensure customer satisfaction by delivering in full and on time Achieve agreed Customer Service turnaround standards Ensure deliveries to Customers by the couriers are within agreed service standards Monitor Customer service standards in the Call Centre /Internal Sales Ensure the Warehouse operates within standard operating procedures Ensure all complaints and queries are resolved within SLA’s e.g., logistics, pricing, returns and repairs Establish and build Customer relationships and take personal ownership of resolving complaints Drive usage of digital platform by promoting and implementing online transactions Manage head counts and overtime within agreed budgets Maintain effective leave planning and absenteeism management Facilitate training and development interventions Review performance in discussion with employees, agree ratings and set goals for new period Continuously communicate and provide constructive feedback and coaching to employees Take disciplinary action where required Develop formal succession plan for key positions Adhere to OHSA requirements e.g., training, safety reps, administration, meetings Ensure the protection and security of all company assets within policy and procedure Implement and ensure adherence to all internal controls. Compile meaningful and accurate management reports
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ3OTU0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1181404&xid=1266_47954
2y
1
SavedSave
KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES):
Call prospective customers and provide them with information on what the company is all about and the services provided.
Up-sell and cross-sell new products or services to existing customers
Ensure that appropriate information is available of the product or service being endorsed.
Follow up on customers who have shown interest in a particular product
Devise sales and marketing strategies aimed at fulfilling targeted goals
Ensure customer loyalty by providing exceptional customer services
Maintaining existing business and creating new business opportunities and continuously building good relationships with dealers.
Cold calling and onboarding of prospective clients or partners
Partner and Client Relations Management.
Matric or equivalent, a tertiary qualification will be an advantage
Experience in Sales enviroment coupled with a great attitude would be an advantage
Proficient in relevant computer applications and call centre systems
Good typing skills
Knowledge of sales principles and methods
Proven track record in sales
Required language skills is a must
KNOWLEDGE, SKILLS & ABILITIES:
Excellent communication skills
Good interpersonal skills
Computer literate (Good with Excel and Word)
Flexible and able to Adjust to change quickly
BEHAVIOURAL COMPETENCIES:
Approach work strategically
Meet deadlines Sales & Targets
Customer oriented
Team player
Self-Driven and disciplined
Well mannered
Willing to learn
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNDE5XzMwMzNfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1163492&xid=1419_3033
2y
1
The incumbent of this position will assume tactical responsibility for all operational requirements associated with servicing a portfolio of clients in compliance with terms and conditions imposed by service level agreements, and Revco’s standard operating procedures and associated performance standards. This responsibility will include planning, work allocations, supervision and review of all accounts assigned to the client’s project, management of the matter status report, and associated statuses, and ensuring that definitive action is taken against each account every month; the incumbent will likewise control a team of collectors as well as field services consultant/s and manage the outcomes. In addition the incumbent of this position will assume direct responsibility and accountability for the performance management of the Call Centre, and in particular the performance of each consultant assigned to the call centre, ensuring that appropriate systems, procedures and controls are implemented and maintained aimed at achieving acceptable levels of productivity, financial performance, Right Party contact, and ensuring the highest levels of quality and professionalism is observed and maintained at all times, in accordance with Revco’s policies and the Debt Collectors Act.. All actions and activities must be conducted in a professional manner and in strict compliance with the Debt Collectors Act, and Revco’s Human Resources Policy manual.
The duties outlined below are minimum requirements which may be varied from time to time after consultation with the incumbent.
*Minimum Specific duties*
* *Planning* – Prepare and submit the monthly work plan to the Ops Manager in the specified format to allow for detailed monitoring and management of the work throughout the month. Monthly action plans must respond to key strategies formulated to address specific opportunities/ key risk areas, whilst addressing standardized actions in line with the approved SOP in line with the status of each account ensuring that every account is worked monthly, and that actions are escalated in line with Revco’s SOP.
* *Work allocation* – on a monthly, weekly and daily basis, review the work allocation set in the monthly plan and take into account any new instructions from the client, unusual work interruptions and staff movements such as new appointments, resignations, sick leave, annual leave and client imposed constraints. Ensure that the monthly plan, at a minimum is achieved by way of the work allocation and feedback.
* *Status Management*- Ensure the appropriate actioning of status amendments and ensure that all action status and associated subsequent actions are managed and implemented in line with approved monthly planner.
* *Query management* – ensure that all debtor queries are recorded in line with the clients’ procedures and that systems are implemented to manage and monitor the status, ageing and resolution of all queries. The Query Status
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1Xzk5OTJfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1139565&xid=1555_9992
2y
1
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Together with our client, we are recruiting a Clinical Associate to join their Medical Centre in the East Rand. The ideal candidate needs to have min 2 years of experience in the private sector and must hold a BCMP Medical Degree.Duties and responsibilities include: Overseeing clinical tasksProviding updates to clinical documentationReviewing emergency situations and escalating situations outside the scope of his / her expertise to the Doctor on callPatient-centered consultations across all ages in the clinicAppropriately complete patient referral lettersIdentifying patients needsPerforming an accurate and relevant physical examinationUtilizing diagnostic tools effectivelyEnsuring continuity of care by deciding on follow-up and reviewAccurately complete patient statistics.Providing emergency carePrescribing appropriate medication within scope of practiceFacilitating communication and provide basic counselling.Explaining the role and function of a clinical associate to the patientApplying basic ethical principlesComplying with statutory and professional obligationsDemonstrating appropriate and sensitive attitudes to patients, family, communities, and colleaguesDemonstrating reliabilityReflecting all relevant information in patient records and medico-legal forms accurately and legiblyIntegrating understanding of family, community and health system into the clinic operationsProviding guidance and support to the clinical staff Qualification: Three (3) years Bachelor of Clinical Medical Practice (BCMP)HPCSA registrationPrivate Primary Healthcare experience will be an advantage. Skills and attributes: Strong interpersonal skillsProfessional communication skillsAbility to work under pressure.Fluent in English and AfrikaansWell-presented and professional Working hours: Facility hours are Monday to Friday, 07h00 – 20h00 and Saturday / Sunday, 08h00 – 16h00 with a shift rotational basis. Only candidates who meet all the requirements stipulated in this advert, will be considered. If you don’t receive feedback from us within 2 weeks of your application, please consider your application as unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY4NDgyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1250868&xid=1108_68482
2y
1
SavedSave
We are Hiring!
If you are motivated, hungry for success and ready to SHIFT your life and make your DREAMS a reality then apply today to be a part of our BOKSBURG branch!
Our business specializes in the financial services industry with a focus on providing affordable insurance products and services to South Africa.
We are looking for Call Centre Agents strong in sales, customer service and who are self-driven and money hungry!
Big opportunity to grow within the business.
Training is provided.
Responsibilities
• Call potential customers using our database provided
• Provide information regarding our products and services and answer any questions that may be asked
• Actively market our products and services
Requirements and Skills
• Completed Matric or equivalent
• Excellent communication skills
• Able to liaise with customers
• Sales/results driven
• Able to work within a team
• Have great leadership qualities
Apply Today!
Make Outbound calls
Generate Referrals
Reaching goals
Matric / NQF4
Matric / NQF4
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzEwNjMxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1140945&xid=1555_10631
2y
1
The incumbent of this position will assume tactical responsibility for all operational requirements associated with servicing a portfolio of clients in compliance with terms and conditions imposed by service level agreements, and Revco’s standard operating procedures and associated performance standards. This responsibility will include planning, work allocations, supervision and review of all accounts assigned to the client’s project, management of the matter status report, and associated statuses, and ensuring that definitive action is taken against each account every month; the incumbent will likewise control a team of collectors as well as field services consultant/s and manage the outcomes. In addition the incumbent of this position will assume direct responsibility and accountability for the performance management of the Call Centre, and in particular the performance of each consultant assigned to the call centre, ensuring that appropriate systems, procedures and controls are implemented and maintained aimed at achieving acceptable levels of productivity, financial performance, Right Party contact, and ensuring the highest levels of quality and professionalism is observed and maintained at all times, in accordance with Revco’s policies and the Debt Collectors Act.. All actions and activities must be conducted in a professional manner and in strict compliance with the Debt Collectors Act, and Revco’s Human Resources Policy manual.
The duties outlined below are minimum requirements which may be varied from time to time after consultation with the incumbent.
*Minimum Specific duties*
* *Planning* – Prepare and submit the monthly work plan to the Ops Manager in the specified format to allow for detailed monitoring and management of the work throughout the month. Monthly action plans must respond to key strategies formulated to address specific opportunities/ key risk areas, whilst addressing standardized actions in line with the approved SOP in line with the status of each account ensuring that every account is worked monthly, and that actions are escalated in line with Revco’s SOP.
* *Work allocation* – on a monthly, weekly and daily basis, review the work allocation set in the monthly plan and take into account any new instructions from the client, unusual work interruptions and staff movements such as new appointments, resignations, sick leave, annual leave and client imposed constraints. Ensure that the monthly plan, at a minimum is achieved by way of the work allocation and feedback.
* *Status Management*- Ensure the appropriate actioning of status amendments and ensure that all action status and associated subsequent actions are managed and implemented in line with approved monthly planner.
* *Query management* – ensure that all debtor queries are recorded in line with the clients’ procedures and that systems are implemented to manage and monitor the status, ageing and resolution of all queries. The Query Status
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*Overview*
Assist customers doing direct purchases from the company with “cash” sales. Taking face to face orders from the customer, and processing same, for immediate receipt by customer. Dealing and answering inquiries and questions, handle complaints, troubleshoot problems and provide relevant information.
*Duties*
* • Effectively implement price increases
* Ensure profit margins are maintained
* Effective interaction with logistics, finance, suppliers, etc.
* Monitor stocks and inform product managers of potential stock shortages
* Establish an understanding of systems and procedures as well as identifying improvements on these
* Any Adhoc duties as might be required within the department
* Logging onto the call centre when required
* Managing the Direct group e-mail when required
* Processing telephonic and e-mailed orders
* Assisting with routine and cycle count stock takes
* Customer satisfaction
* Accept all orders and ensure that they are processed and receipted by customer on the day
* Handling payments by customers. Payments made by form of EFT/credit card/ debit card)
* Keep customers informed and updated on the status of their orders
* Gain local market intelligence
* Liaise with existing clients, daily as well as grow the client base. (Cold calling)
* Communicate price changes to customers
*Qualifications*
* Matric
* Computer literacy
* Tertiary Qualification in Chemistry and/or Marketing will be advantageous
* Computer Literacy and knowledge of AX or similar ERP System will be advantageous
*Experience*
* 2 to 5 years in Customer Service Center environment
* Computer Literacy and knowledge of AX or similar ERP System
* Previous internal sales experience will be advantageous
*Qualifications*
* Matric
* Computer literacy
* Tertiary Qualification in Chemistry and/or Marketing will be advantageous
* Computer Literacy and knowledge of AX or similar ERP System will be advantageous
*Experience*
* 2 to 5 years in Customer Service Center environment
* Computer Literacy and knowledge of AX or similar ERP System
* Previous internal sales experience will be advantageous
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Telesales Consultant I you are based in Benoni, have the tenacity and passion for sales and Proven ability to meet sales targets.Be part of a winning Team, We need Sales driven people who wants to build their career in sales, No experience needed, training will be provided.Basic + Commdaily and weekly bonusemail your CV to sales.benoni01@gmail.com
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Telesales Consultant If you are based in Benoni, have the tenacity and passion for sales and Proven ability to meet sales targets.Be part of a winning Team, join Outbound sales Consultants.We need Sales driven people that want build their career in sales.Basic + Comm.daily and weekly bonusemail your CV to sales.benoni01@gmail.com
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