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Results for travel tourism in Jobs in Atlantic Seaboard
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Village N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you.
Our Travel support team seeks a Travel consultant to join their team. You will be responsible for calls, reservations and quotations on all properties within the Village N Life portfolio through the Travel Support Platform.
Minimum Requirements:
MatricTourism / Hotel qualification advantageousStrong OPERA experienceAt least 2 years in Reservations / Groups reservations
Duties and Responsibilities:
Maintain high standard of customer service through excellent communications skillsAdopting a can-do attitudeAssist in investigating and resolving customer complaintsUpsell and promote all Village and life productsQuotations done with precisionConfirmation and pro-forma invoices issued an time and according to proceduresFollow up and hand over all details of group bookings to operationsMaximise revenue sales and occupanciesAccurately record and process all reservations through various channels, and capture on OPERABook transfers and accurately record with travel company and guestMeal reservations confirmed in advance and communicated to venueLiaison with clients and VnL properties - maintain cordial relationshipsProcess amendments to reservations such as extensions, early departures etc.Manage no show reservations by investigating and recordingRecord special billing arrangementsLiaise with Reservations / finance & Sales manager for all reservations requiring credit approvalMaintain knowledge of special rates/promotionsImmediate communication to front office on the days arrivalsFollow up n provisional bookingsEnsure bookings are confirmed and payments are cleared to the bankFollow up special requests, tourism service bookings and arrival timesCommunicate any special / VIP bookings to Reservations manager and Front OfficeGuest complaints follow upAccept waitlist reservations and record on PMS
Due to the large volume of CVs received, only candidates that meet the minimum criteria will be contacted.
If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NDMxNjAyODc/c291cmNlPWd1bXRyZWU=&jid=1510416&xid=743160287
8h
1
SavedSave
Village N Life is a leading Tourism and Hospitality company based in Camps Bay.
If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.
We are seeking a Reservations Consultant to join our busy team. The reservations consultant are responsible for all calls, reservations and quotations for all properties within the Village N Life portfolio through the Travel Support Channel platform.
Minimum requirements
MatricAccommodation certificate / Hotel School Diploma is advantageousMinimum 2 years experience in a similar position withing the luxury hotel sectorFamiliar with the duties and responsibilities of the reservations department in a hotel
Duties and responsibilities
Property knowledge of all Village N Life brands and productsMaintain a high level of customer service Excellent written and verbal communication skillsAssist in investigating and resolving customer complaintsPromote and sell VNL products and services using up-selling and suggestive selling techniquesQuotations to be done accuratelyConfirmations and pro-forma invoices issued on time and according to procedure and payment schedulesFollow up and hand over of all details of groups to property management and events to the relevant operations managerAccurately record and process reservations from all channels on to the OPERA systemBooking of transfersProcess amendments to reservations, e.g. extensions, early departures etc. Manage No ShowsDealing with special requestsLiaise with credit and finance departments if credit approval is neededFollow up on provisional bookingsAccept waitlist reservations, record and follow up on PMSComplete monthly OTA reconciliations
Shifts will be determined by the requirements of the Travel Support Centre and will include late shifts to 21H00 and weekends.
Due to the high volumes of applications received, only candidates that meet the minimum requirements will be contacted.
If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTMzNzcwMTE3P3NvdXJjZT1ndW10cmVl&jid=1687399&xid=2133770117
8h
1
QualificationMinimum matric.Preferably a diploma or degree in marketing related field ExperienceMinimum of 6 year’s work experience.Minimum of 3 years in marketing or loyalty.Travel & tourism preferable not essential. DUTIES & RESPONSIBILITY LC Sales & Marketing strategyContinually evaluate and update LC customer value proposition.Ensure the property websites are always current and maximize visability and user experience in order to maximize sign up.Ensure all communication and sales channels are trained and motivated to drive LC membership sign up, Hotel front desk reservation and check-out staff.Travel support.Manage activity calendar and content for marketing LC across all channels, Instagram,Facebook,Linkedin,Google Ads,Ensure return and retention strategies are in place to keep LC members active. Direct marketing campaignsDevelop strategic special offers as the business requires and ensure timely delivery of direct marketing offers to LC and total guest database. Database managementWork with IT to ensure system and procedures are in place to maintain LC and Guest CRM Database in Oprah.Ensure the LC and guest databases are regularly scrubbed and kept clean. Reporting and performanceEnsure LC sign on and sales performance is reported and managed weekly.Design and implement incentives to maximise LC sign on. Property KnowledgeEnsure you have property knowledge pf al VNL properties and products.Ensure you have knowledge of all policies and procedures for each product. Guest relationsManage and resolve any issues with a guest when an issue is escalated relating to LC. Internal communicationTo Exco & staff.Travel support.Hotel staff. GeneralOverall responsibility is to:Build loyalty, increase frequency of visits and general incremental sales revenue by maximizing the value proposition of the LC product and maximizing the number of guests signed-up.Maximise revenue by well-constructed special offers distributed via email/other means (sms/whatsapp) directly to our guest databases.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY4MDkxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1248162&xid=1108_68091
2y
1
SavedSave
Group Bookings Travel Consultant.MINIMUM REQUIREMENTS: Matric CertificateTertiary Qualification in Hospitality and tourism not essential, but preferred.Minimum of 2 years’ experience in the same or similar positionLevel 2 minimum Microsoft Office (Word, Excel, PowerPoint and Outlook in particular) DUTIES & RESPONSIBILITIESS: Product KnowledgeProperty Knowledge Ensure property knowledge is distributed in organization Property details obtained from Management – property, marketing, sales, directorsEnsure details updated/loaded on PMSCommunicated to relevant personnel Policies and Procedures Ensure superior knowledge of all policies and procedures as below (but not limited to) Child/Sharing policiesGeneral reservation and booking terms & conditions – per productRefund policy and procedureCommission terms & conditionsSpecial offer termsSub BrandsDetails/terms of sub-brands within the Village & Life portfolioSuperior product knowledge is vitalProduct knowledge is a responsibility not a function Management of Property Management System (PMS) - OperaAuthorization of all staff on PMSManagement and loading of rates accurately and with detail on PMSManagement and loading of all properties on PMS accurately and with relevant detailsAssistance with all PMS details and accuracy Management of specials and promotions :Special offer details (referred from Sales Director/Executives) communicated accurately to reservations staffmanual record kept of all offersAccuracy and professionalism is vitalDue to the sensitivity and confidentiality of negotiated rates, these need to be loaded with precisionSpecial Requests – AccommodationManaging the leisure club data baseEnsure the bookings for peak are followed up on and continuously monitoredManagement of all complimentary (educational, prize, voucher, staff) stays as per V&L guidelines and ensuring no opportunity costsCommunication of upcoming educational stays to sales team and property managementAllocation of all prizes and voucher numbersManagement and assistance with all “directors friends” reservationsManagement and record keeping of all accommodation trade exchangesManagement and record keeping of all accommodation barter agreements Reservations ManagementSupervision of all Central Reservations staff, ensuring reservations are confirmed speedily, efficiently, correctly and in a friendly professional manner, ensuring all requests are met - ensuring maximum occupancy and sales. Entering all relevant information of reservation on PMS with relevant and correct informationCommunication of all provisional reservations made with correct detailsFollow up and confirmation of all bookings ensuring payment, avoiding cancellations and no-showsUtilizing special remarks option,
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzczMjc0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1186267&xid=1109_73274
2y
1
SavedSave
QualificationMinimum matric.A diploma or degree in marketing related fieldExperienceMinimum of 6 year’s work experience in relevant roles.Travel & tourism preferable not essential.DUTIES & RESPONSIBILITY Digital Strategy and Marketing CalendarSet and communicate a clear Digital Marketing Strategy designed to enhance all VNL brands and maximize revenue driven through digital channels.Develop and manage a Digital Marketing calendar. Digital BudgetsAnnually present a proposed Digital Marketing budget by channel.Ensure the Marketing Calendar is executed within this budget.Monitor and approve all costs in order to ensure no overruns.Prepare a ROI analysis monthly on all campaign spends in order to ensure appropriate thresholds are met. WebsiteEnsure all property and VNL websites are brand appropriate, well maintained, regularly updated and continually evaluated in order to ensure efficient navigation, online booking and optimal online marketing.Monitor and manage the work priorities and performance of the web developer and other web development resources. Social MediaEnsure all property and VNL social media accounts (Instagram, Facebook, Linkedin, Twitter and Tiktok) are brand appropriate, well maintained, regularly updated and continually evaluated in order to ensure efficient navigation, online booking and optimal online marketing.Monitor and manage the work priorities and performance of the social media coordinator/administrator.ContentEnsure appropriate content developed and maintained for all digital channels.Manage the contract photographer, inhouse graphic designer and other resources in order to ensure brand and campaign appropriate content is developed.SEM/SEO/Google AdsDevelop and manage an appropriate SEM strategy and Google Ad campaign.Ensure an appropriate SOE strategy is in place.Manage internal and external agency resources (where appropriate) in order to optimize and execute these strategies and campaigns.Ensure appropriate ROI’s and reporting is maintained on the effectiveness of all campaigns.Property KnowledgeEnsure you have property knowledge pf al VNL properties and products.Ensure you have knowledge of all policies and procedures for each product.Internal communicationTo Exco & staff.Sales & marketing team.Hotel ManagementGeneralOverall responsibility is to:Manage the end to end Digital footprint of all VNL brands with the objective of building the respective brands and maximizing sales.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY4MTAzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1248171&xid=1108_68103
2y
1
No experience required.
Part-time/full-time.
We provide impeccable paid training!
What is influencer tourism?
So, influencers provide paid travel content to inspire social users to travel to where they suggest.
On the other hand, tour owners and other businesses related to travel try to collaborate with influencers to harness their impact.
Salary: 10k to 35k
Email: wehiresuccess@gmail.com
25d
1
No experience required.
Part-time/full-time.
We provide impeccable paid training!
What is influencer tourism?
So, influencers provide paid travel content to inspire social users to travel to where they suggest.
On the other hand, tour owners and other businesses related to travel try to collaborate with influencers to harness their impact.
Salary: 10k to 35k
Email: wehiresuccess@gmail.com
1mo
1
SavedSave
Travel Support ManagerMINIMUM REQUIREMENTS: Matric CertificateTertiary Qualification in Hospitality and tourism not essential, but preferred.Minimum of 2 years’ experience in the same or similar positionLevel 2 minimum Microsoft Office (Word, Excel, PowerPoint and Outlook in particular) DUTIES & RESPONSIBILITIESS: Product KnowledgeProperty Knowledge Ensure property knowledge is distributed in organization Property details obtained from Management – property, marketing, sales, directorsEnsure details updated/loaded on PMSCommunicated to relevant personnel Policies and Procedures Ensure superior knowledge of all policies and procedures as below (but not limited to) Child/Sharing policiesGeneral reservation and booking terms & conditions – per productRefund policy and procedureCommission terms & conditionsSpecial offer terms Sub BrandsDetails/terms of sub-brands within the Village & Life portfolioSuperior product knowledge is vitalProduct knowledge is a responsibility not a function Management of Property Management System (PMS) - OperaAuthorisation of all staff on PMSManagement and loading of rates accurately and with detail on PMSManagement and loading of all properties on PMS accurately and with relevant detailsAssistance with all PMS details and accuracy Management of specials and promotions : Special offer details (referred from Sales Director/Executives) communicated accurately to reservations staffmanual record kept of all offersAccuracy and professionalism is vitalDue to the sensitivity and confidentiality of negotiated rates, these need to be loaded with precisionSpecial Requests – AccommodationManaging the leisure club data baseEnsure the bookings for peak are followed up on and continuously monitoredManagement of all complimentary (educational, prize, voucher, staff) stays as per V&L guidelines and ensuring no opportunity costsCommunication of upcoming educational stays to sales team and property managementAllocation of all prizes and voucher numbersManagement and assistance with all “directors friends” reservationsManagement and record keeping of all accommodation trade exchangesManagement and record keeping of all accommodation barter agreements Reservations ManagementSupervision of all Central Reservations staff, ensuring reservations are confirmed speedily, efficiently, correctly and in a friendly professional manner, ensuring all requests are met - ensuring maximum occupancy and sales. Entering all relevant information of reservation on PMS with relevant and correct informationCommunication of all provisional reservations made with correct detailsFollow up and confirmation of all bookings ensuring payment, avoiding cancellations and no-showsUtilizing special remarks option, ensuring gues
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY3NzQ5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1167162&xid=1109_67749
2y
Ads in other locations
1
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Our client is looking for a highly motivated Senior INBOUND Travel Consultant to join their team.
Requirements:
Must have a Certificate or Diploma within Tourism1 - 4 years Experience with Inbound travel quoting and Must have done quotes on ExcelStrong Excel experience Fluent in English Willingness to learn
Duties:
Prepare competitive quotations and innovative itineraries.Collect rates, as per proposals, and send onto Cruise Finance to upload on TS.Adhere to Margin StrategySend through completed Proposals/RFP’s, including pricing, to the Cruise agents in the agreed formatSend through Quote & Proposal to Cruise Finance who will open bookings and upload services.Book all services and complete trackers on Cruise DriveSend invoice requirements to Cruise Finance at 60 - 90 days prior or similar (agent dependent)Prepare movement schedule, order water and complete Monthly Forecast (Debit card & ticket requirements)Introduction of file to Operations Contractor whilst offering support throughout.Willing to travel
Only shortlisted candidates will be contacted.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjM1MjM5OTI0P3NvdXJjZT1ndW10cmVl&jid=1508227&xid=3635239924
6h
1
SavedSave
Our Client is seeking high energy and self-motivated Outbound Travel Consultants to join their team.
Requirements:
MatricSouth African IDStudied TourismMust have 3 - 5 years outbound experience within the Travel Industry Willing to work at the office
Please send CV, ID copy and Certificates when applying.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjIxNDQzNDE5P3NvdXJjZT1ndW10cmVl&jid=1484415&xid=1621443419
6h
1
Our client is seeking German speakers to fulfil the position of International Assistance Coordinator (ACO).
Job Description
Communicate over the phone and via email with policyholders and a worldwide network of medical providersCo-ordinate logistic arrangements locally and internationally to assist policyholders in medical or difficult travel situationsWork closely with medical professionals internally and externally
Job Requirements
German speaker with full professional fluency, also in English.Pro-active and performing well under pressureFlexible and open-minded to ongoing changes and trainingPrevious work experience in Medical Assistance, Insurances, Claims Handling or Tourism will be an advantageBachelor’s Degree or higherGood computer user skills in Microsoft Office toolsSA Visa already in placeFSB registered – a big bonus
Hours
They operate local office hours (Monday – Friday 9am – 5pm) and 24/7 in various international projects in liaison with other centres around the worldMust be able to work in shift including some weekends and some evenings/nights per month
Should you meet all the requirements and wish to apply, please send your latest CV and motivation to diane@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODI3NjU4MjYxP3NvdXJjZT1ndW10cmVl&jid=1244260&xid=2827658261
6h
1
A leading BPO (Business Process Outsourcer), is seeking German speaking Customer Service Agents to join their new UK airline division. This international company has offices across the globe, including in Germany, UK, France, Netherlands, Belgium and more. Their exclusive European airline client offers easy and affordable travel for its international clientele. Their vibrant and passionate staff provide first class service and support via telephone and email.
Come and join the team to benefit from the following:
Medical aidShift allowanceIncentivesSubsidised TransportA young and vibrant work environmentExposure to international clienteleTraining and great growth potential within the company
You should have a passion for assisting people and be able to handle internationally based clients in a professional and friendly manner. In addition, you require the following:
Qualifications and experience:
Matric or High School equivalentPrevious customer service experienceInbound Call Centre experience advantageousPrevious travel or tourism industry experience advantageous
Competencies:
Excellent language skills in German (mother tongue) and EnglishExceptional communication skillsComputer literate in MS Office packageExceptional service and support orientationClear criminal and credit recordAbility to work shifts: Monday - Sunday
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTk2Mjk4ODE3P3NvdXJjZT1ndW10cmVl&jid=1156162&xid=4196298817
6h
1
Key Responsibilities:
Act as the first (and best!) point of contact for international clientele interested in booking tailor-made holidays and safaris on the continentWow existing and potential clients with first-hand knowledge of African properties and destinationsPrepare attractive quotations and itineraries that complement individual client expectations and budgetsEffectively action the travel booking process at all levels (including booking hotel rooms, car rentals, lodges etc. as per customer confirmation)Collect client payments - ka-ching! - And approve supplier invoices for paymentProvide customer support before, during and after travel - ensuring that current customers remain satisfiedMeet and exceed monthly and quarterly sales targets set by the companys Sales Managers
Requirements:
Excellent communication skillsMust have experience in African travel experts who fit the following profile:3+ years of experience in a sales role for an African inbound tour operatorIn-depth knowledge of Southern African safari/luxury holiday destinations, including South Africa and surrounding destinations in Botswana,Mozambique, Zimbabwe, etcExperience selling other regions of Africa and Madagascar would be a plus!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTcxOTkzNjE2P3NvdXJjZT1ndW10cmVl&jid=1303212&xid=2171993616
6h
1
Responsibilities and Duties
Handling of safari requests from agents with planning costing an accurate information within the required turnaround timeProactive response to agent requests including suggestions on itinerary design, routing, logistics, alternatives, upselling, and offering additional information as neededFollow booking procedures set out in the operating manuals when booking all properties, vehicles and activities that make up the safariOn confirmation complete the safari file with all the information requiredBuild and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales processFollow up with agents after a safari for any feedbackReport any errors or issues to your line manger immediately on discoveryProvide proactive support to colleagues during peak or leave timesProactive approach towards your personal and departmental target and working together with management to ensure we reach these targets
Requirements and Qualifications
Experience in and knowledge of Safari Sales is requiredExperience in and knowledge of East Africa Safari Sales is an advantage 10-15 years of experience in the broader industry sector (hospitality & tourism)Experience and a good understanding of the safari tourism environmentExperience as many aspects of the industry as possible, more than one side of the fenceExperience in dealing with and delivering on western business demandsExperience with trave l& reservation systemsSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales skills and the ability to upsellExcellent communication skills, a service delivery mindset and a strong customer service focusTarget-orientated and experienced in delivering results in a performance-oriented and fast-paced sales environmentAbility to find commercial solutions to problemsGood knowledge of sales systemsStrong administration and organizational skills with great attention to detailThe ability to work well under pressureProactive mindset and can-do attitudeExperience in handling demanding situations (e.g., complaints, last-minute requests, changes whilst travelling)Experience in and willingness to handle issues outside of office hours when requiredAbility to work independently as well as within a broader team setupEnergetic and eager to learn
Required work practices
Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with key stakeholdersAs a key point of contact and the fa...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDU0OTQzNjA/c291cmNlPWd1bXRyZWU=&jid=1470663&xid=105494360
6h
1
Language: German
Candidates spec: South African Citizens / Permanent Resident holders only. Applicant MUST have excellent German written skills.
Contract Type: Permanent
Effective Start Date: 01 December 2021
Training Duration: 4 weeks
Training Type: Remotely / Virtually
Position Type: Home – based
Additional Requirements: All Applicants are required to have a stable Internet Connection preferably Fibre Connections. Successful applicants are liable for the own internet cost.
Shifts: Mondays – Sundays (06h00 – 22h00) with rotational weekend work
Your Role as CSSR
Work for a prestigious airline brand on various work streamsAssistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languagesWork on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels dailyFully paid product and systems training providedDaily interactions with international passengers with queries and complimentsRequired to meet specific key performance indicators and meet expected client service levelsDemanding and time-sensitive call centre environmentExperience our multi-cultural work environment with colleagues from all over the world
Requirements:
Native level fluency in German language: Verbal & Written skills essential (Advanced/Fluency level)Permanent residence permit or South African ID holders onlyFlexibility to work shifts. Weekends may apply.Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred.Excellent Computer literacy & technical skillsKnowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficial.Own transportNo criminal record. Will be required to complete biometrics at Mindpearl offices
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81MzQwNTk4MTM/c291cmNlPWd1bXRyZWU=&jid=374691&xid=534059813
6h
1
SavedSave
Lifestyle Manager – Japanese Speaking
Location: Cape Town, WC, South Africa (Hybrid / remote option)
Located in safe and secure offices situated in the Foreshore, with off-street parking. Our client is a global travel and lifestyle concierge company, a market leader in the tourism industry, and they wish to employ an Japanese-speaking Lifestyle Manager.
Key Responsibilities
To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings.Have an in-depth understanding of your members lifestyle needs, interests requirementsEstablish clear, detailed and through briefs from membersResearch the best options to meet exceed the lifestyle requirements of the memberAlways go above and beyond on your members requestsProactively offer tailored lifestyle suggestions to your members to maximise the value they get from the serviceAct as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the memberWork with member satisfaction ambassador to resolve and own all customer complaints relating to your members
Requirements
MUST be able to speak and write Japanese on a fluent/Native level.1+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centerExceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all timeDedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skillsOutstanding communication skills, both written and verbalThe ability to multitask and handle several projects at the same time.The ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus.Strong administration skills and be able to prioritized workloads to meet strict deadlinesAn enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all timesComputer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)Possess good communication and interpersonal skillsHaving knowledge and experience in working in the travel sector such as firsthand experience booking flights, hotels and making other travel reservations and have confidence in issuing tickets, making changes and amendments is a plusExperience with GSDC systems would be advantageoushttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzkxNzc1MDYyP3NvdXJjZT1ndW10cmVl&jid=1481592&xid=3391775062
7h
1
SavedSave
Brief Job description
Responsible for handling the administrative aspects of agent sales
Responsibilities and Duties
Working closely alongside the Agent Sales Consultant to manage some of the administrative and operational task of the sales processChecking availability at the company and 3rd party properties through various platforms as well as securing space on a provisional basis as necessaryConfirmation of all services upon agents’ confirmation as per internal procedureChecking invoices to match costs in the quote system and flagging discrepancies to Agent Sales ConsultantLiaising with Finance Team to ensure efficient allocation of deposit to a booking Reconfirmation of bookings due to travel, including but not limited to checks on dietary requirements and rooming allocationsUpdating systems with timings and booking references on behalf of the Agent Sales Consultant at the reconfirmation stageReport any error or issue to you line manager immediately on discoveryRespond to ad-hoc requests from agentsProvide proactive support to colleagues in peak or leave timesProactive approach towards your personal and departmental objectives and working together with management to ensure we reach these targetsFollowing and adhering to all procedures as set out in the operating manualsAttending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers) and the country in which we operateTaking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledgeUse systems to their maximum potential and play an active role in helping to improve where possibleAwareness of ways in which we can increase sales and play an active role in increasing the performance of the unitEncourage inter-department cooperationAny other duties as required including possible project work
Requirements and Qualifications
Excellent communications skills, a service delivery mindset, and a strong customer service focus both internally with colleagues and externally with suppliersStrong administration and organizational skillsMeticulous attention to detailProactive mindset and can-do AttitudeAbility to work independently as well as within a broader team setupAbility to work well under pressureExperience in delivering results in a performance-oriented and fast-paced sales environmentExperience and a good understanding of the safari tourism environmentExperience in and knowledge of East Africa Safari sales advantageous (Kenya & Tanzania)https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTU4NjMzNDcxP3NvdXJjZT1ndW10cmVl&jid=1470661&xid=3958633471
7h
1
Brief Job description
provide superior airline reservation services to customersDuties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements.
Requirements
Skills & Knowledge
Native/ Advanced level Greek & English Language SkillsMatric (Grade 12 or Equivalent qualification)Computer literacy at intermediate levelNo criminal recordExperience in Customer Services / Call Centre / travel and tourism sector advantageousDemonstrated ability to resolve customer complaints and offer alternative solutions
Work hours
8.5 – 9 hour shifts per day on rotationShifts to be rostered from Mondays to Sundays including local and market public holidaysOperational hours: 09h00 – 21h15Work from home or work at offices (located in V&A Waterfront, Cape Town)Work from home requires own Fibre fixed line internet connection & UPS solution at own costTraining: 4 – 6 weeksProbation period: 4 months
Salary and Benefits
Permanent, Full-time employmentMarket-related salaryWork from home or at officesPaid TrainingBenefits:
Employee assistance programmeHealth insurance benefitProvident fund
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NjYzOTE2OTE/c291cmNlPWd1bXRyZWU=&jid=1474627&xid=766391691
7h
1
SavedSave
Guest Experience Liaison
LEVEL: Senior Travel Designer
REPORTS TO: Guest Experience Manager
LOCATION: Johannesburg, Cape Town or Nairobi
Primary Purpose
Proudly born and bred in Botswana over 39 years ago, the company remains dedicated to pioneering authentic and sustainable ecotourism in Africa, whilst making a positive impact on conservation, and driving community empowerment.
The ideal candidate will need to be well versed in Guest Relations with excellent communication skills as well as a high aptitude for customer interaction and to understand and pre-empt the overall needs and wants for a guest’s stay. Ability to work well under pressure in a fast-paced environment and be a great team player who thrives in making a guest journey from ordinary to extraordinary.
Brief description of the position:
Create seamless service delivery through regular correspondence with guests during their stay. Delighting them with high attention while focusing on the intricacies of the guests journey.Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently.Deal promptly, efficiently, and pleasantly with any queries and resolve guest queries.Operating according to and in compliance with – company standards of operations, company policies and procedures, and company code of conduct.Offer highly personalised guest touch-points which generate significant real and perceived value through strong relationships with trade partners.Have extensive knowledge of all regions we package, attending all training sessions and site inspections where necessary.Analyze guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel.
Candidate profile
Qualification: Matric certificate – with maths (minimum standard grade or above)
Tertiary certificate in Travel & Tourism/hospitality.
Experience: Min 5 years’ experience at a Senior level in Reservations.
Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
Computer Literate (Microsoft Office, email, Internet)
Proven English literacy.
Working knowledge of TourPlan and WISH or similar booking/operating system. General destination knowledge on Southern & East Africa.
Personal and work travel experience in Southern and East Africa.
Problem solver and good with guest interaction
Excellent attention to detail.
Skills
Excellent communication skills both written and oral, in English.https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82MzU0NzYxNDE/c291cmNlPWd1bXRyZWU=&jid=1305396&xid=635476141
7h
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Our client based in Cape Town, South Africa, is looking to recruit an experienced German Speaking Customer Sales and Service Representative - Hybrid to join their ever-expanding organisation, servicing a prestigious airline brand.
If you are career driven and looking to grow your international experience, this is a perfect opportunity for you!
Your Role as CSSR:
• Service a prestigious airline brand on various work streams
• Assist passengers, in in both English and German, with pre and post flight departure travel-related queries
• Work on renowned airline reservations systems and handle outbound voice calls, written correspondence and other multimedia channels daily
• Fully paid product and systems training provided
• Daily interactions with international passengers (i.e. queries, compliments)
Hybrid Requirements:
Should be located in the Western Cape region Should be able to train remotely from employment date Should be able to work from office on days when requested to, at least bi-weekly Working hours:
• Full time contract (40 Hours per week)
• Flexible rotational shifts 08h00 till 17h30 (Monday - Sunday) Requirements:
• Native level proficiency in German language: Verbal and Written skills essential (Advanced level)
• Permanent residence permit or South African ID
• Flexibility to work rotational shifts as above
• Excellent customer service skills (essential)
• Experience in call centre or travel and tourism industry (preferred)
• Excellent computer literacy and technical skills
• Knowledge and experience on MS Office products and able to work on Windows-based operating systems
• Previous experience on travel reservations systems is beneficial
• Own transport
• Experience our multi-cultural work environment with colleagues from all over the world
• Required to meet specific key performance indicators and meet expected client service levels
• Demanding and time-sensitive call centre environment
• No criminal record Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202228 in subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202228
7h
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