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Summary of the Position:
The TMF Specialist I is responsible to deliver controlled and quality trial master file documents for the purposes of regulatory and health authority inspections; and to ensure compliance as delegated by trial sponsors and under applicable institutional policy.
Essential Functions:
Responsible for paper Trial Master File (TMF) set-up, maintenance, update, archival and destruction (if applicable) in accordance with FHI Clinical processes, Sponsor requirements, and applicable regulations.
Responsible for comprehensive review and approval of TMF/eTMF Management plans.
Responsible for assessing training needs of staff regarding TMF/eTMF document delivery and implementing training (individual and/or departmental).
Responsible for maintaining systems and tools for evaluating, tracking, and transmitting trial master file documents.
Ensure adequate set-up of master files including proper and timely filing of all relevant study documents.
Maintain documents master files according to regulatory and company-defined standards.
Conduct detailed and appropriate quality checks on TMF/eTMF documents at defined timepoints, including any paper originals required.
Conduct TMF/eTMF content reviews and provide TMF/eTMF content reports on a regular basis.
Ensure that FHI Clinical privacy and security standards are met and adhered to. Ensure that documents are maintained in accordance with FHI Clinical retention practices.
Assist in routine internal and external master file audits to ensure compliance with applicable work instructions, Standard Operating Procedures (SOPs), Policy & Procedures, FDA and ICH GCP guidelines.
Participate in organizational process improvements as required.
Assists with maintaining up-to-date study status tracking and other tracking tools (as assigned)
Knowledge, Skills and Abilities:
Ability to work well with people and establish effective relationships across all levels of the organization.
Strong computer skills (MS Office), SharePoint, and Acrobat.
Ability to format and publish large documents and create and maintain tracking systems and spreadsheets.
Ability to coordinate review and finalization of documents with multiple stakeholders. Aptitude to learn additional software programs and databases quickly.
Ability to handle multiple tasks simultaneously; manage and prioritize workload in a proactive manner.
Ability to work effectively under pressure of deadlines.
Demonstrated ability to make decisions involving conflicts of interest.
Excellent attention to detail.
Knowledge of clinical trial design, execution, and operations.
Must be able to read, write and speak fluent English
Position Requirements:
Education: High school diploma required.
Preferred Job-related Experience: 1-3 Years of documentation management and experience with FDA, ICH, and GCP guidelines. Experience with managing clinical study documents using FDA, ICH GCP guidelines and best practice
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18zODFfMjQzN19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1243221&xid=381_2437
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Junior graphic designer, Pretoria (Faerie Glen) A consultancy company, who operates in the healthcare space is looking for a junior graphic designer to service the needs of their clients and attend to various in-house projects. The designer will be required to work well with, and to report to, the senior designer.Key Responsibilities:Logo and stationery designs for clientsAdditional client designs per requestMarketing materials designSocial media content design and managementREQUIREMENTS Hold a graphic design degree/diplomaCI design and interpretationLayout designExperience with preparing files for printExperience working with Adobe Suite (especially InDesign, Illustrator and Photoshop)After Effects and Premier Pro advantageousSocial media experience advantageousMust be able to interpret and execute a concept Start Date:1 May 2022
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzE0MzA3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1214967&xid=1320_14307
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*Reference: PE009463-Liesl-1*
Manage and guide a team of developers in their day-to-day activities in an efficient and professional manner, ensuring all team targets are met.
Must have a completed tertiary 3 year National Diploma or Degree for a Technikon or University - This is non-negotiable for this position.
When submitting your CV please answer the following questions -
Have you managed a team of developers before?
What is the maximum number of staff you have managed at a time and at which companies did you directly manage staff?
What would you say is your management style?
How many years’ JAVA experience do you have in total?
Do you have exposure to Oracle?
*Experience and Qualifications:*
* 5-7 years’ senior development experience
* 2-3 years’ management experience
* Must have Java experience / background
* Relevant IT qualification
* Relevant post graduate IT qualification
*Responsibilities and Work Outputs:*
*Internal Process:*
* Analyze and solve problems identified by the business and stakeholders through the coordination of the development team
* Manage, monitor and control the analysis, design, implementation and execution of software development within the development team
* Extend and maintain existing and new software systems and services according to business needs.
* Continuously improve code quality, system design and processes
* Collaborate with the business to understand and implement complex requirements according to their needs
* Communicate with a broader team that includes analysts, engineers and quality assurance testers in order to coordinate and document development and testing
* Review and quality assure deliverables in order to ensure quality standards are upheld
* Manage the development schedule and monitor, measure, control and report on development progress including the quality status and unit testing results
* Ensure the development environment is suitable before development begins and is managed during the software development life cycle (SDLC)
* Represent the development team in management, business and inter-team meetings, such as Change Advisory Board (CAB)
* Collaborator between operations team and development team
* Be actively involved during high priority operational issues
* *
*Client:*
* Provide authoritative expertise and advice to clients and stakeholders
* Build and maintain collaborative, professional relationships with clients and stakeholders
* Deliver on service level agreements made with clients and stakeholders in order to ensure that expectations are managed
* Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
* *
*People:*
* Create a positive work climate and culture to energies employees, give meaning to work, minimize work disruption and maximize employee productivity
* Demonstrate exemplary leadership behavior, through personal involvement, commitment and de
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NDExX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189891&xid=1555_25411
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We are looking for someone with excellent interpersonal skills, who is able to work alongside our creative department, to ensure projects are resourced to maximum efficiency, while keeping the business, the people and client priorities top of mind.The role requires administrative skills, accuracy, and strong attention to detail. The successful candidate should be well-organised and unflappable.Role objective Serve as the link between the sales and studio departments, through managing the workflow and ensuring that all relevant parties are briefed and that they deliver on time.Working with the design department in a support role, requiring some day-to-day contact with clients.Key responsibilities OperationalDay-to-day support with internal departments and clients.Engage with the relevant internal teams to communicate, unpack, understand and brainstorm client & sales vision and needs.Manage and control all scoping, planning and timelines of projects and reports across the team, whilst anticipating any problems before they occur.Conduct project and report post-mortems in order to identify successful and unsuccessful project elements.Prepare and deliver status up-date meetings with management, studio & sales departments.REQUIREMENTS Proficient in MS Office (i.e. Word / Excel / PowerPoint)An understanding of Adobe (Indesign, Illustrator & Photoshop)Minimum of one-year relevant work experience.Great communication and interpersonal skills.A good command of the English language (both written and verbal)Strong organisational and administration skills.Strong time-management skills.Project management.Deadline driven.Attention to detail.Creative mindset.Out-of-the-box thinker.Team player.Fast learner.Ability to work within a team as well as independently.Ability to remain calm in a high performance, fast-paced environmentProblem solver/solution-drivenAssertiveResilientMeticulous with attention to detailSelf-starter who can inspire othersTrustworthyFlexible to work beyond normal office hours when requiredThe person we are looking for:Creates structure and order and thinks aheadFirm and clearForesees roadblocksPuts the right pieces of the puzzle together and drives accountabilityHas worked with capacity management systemsProactiveSolution-oriented finds a wayWorks with the team
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzE0MTk1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1214866&xid=1320_14195
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Medical Aid company seeks the expertise of a BI Business Analyst to join their team in Pretoria.
* Liaise with stakeholders regarding their business intelligence needs and audit data requests.
* Extract data from the data warehouse to provide to Internal Audit in order to perform internal audit testing and total quality management studies.
* Conduct data and statistical analyses and develop ad hoc predictive models in order to identify potential fraud, waste and abuse as well as areas of improvement as identified by the Total Quality Management division.
* Perform segment analyses, clustering techniques and machine learning techniques in order to identify anomalous trends/patterns in claiming behaviour.
* Present data and statistical analyses in a manner that is agreeable, measurable and accommodating of stakeholders’ needs.
* Provide general support to business units with data request and analyses, including deep dive investigations on claims and membership behaviour and financial results/statistics.
* Set testing procedure guidelines and ensure that proper testing procedures are in place.
* Coordinate test procedures for all Business Intelligence systems according to business requirements.
* Develop and enhance monthly tests to ensure the warehouse and mainframe data correspond.
* Liaise with development departments to ensure system changes that impact on the data warehouse are identified and addressed.
* Ensure adherence to legislative and regulatory prescripts.
* Ensure constant operational efficiency through innovation within area under control.
Qualifications:
* B.Sc./B.Com. Degree in Mathematics, Actuarial Science, Applied Mathematics, Informatics or Data Science.
Technical Skills:
* ISQL
* BI delivery tools (Cognos, Power BI, QlickView, etc.)
* ETL tools (DataStage, SSIS, Informatics, etc.)
Experience:
* Five years’ relevant experience in a business intelligence (BI) environment, of which three years’ should be BI experience in user requirement analysis, programming in ISQL and implementing BI solutions.
Must possess knowledge of the following:
* Medical Schemes Act and Regulations
* Cognos products/Power BI
* Microsoft Office products
* Microsoft SQL Server
Basic + Medical Allowance + Housing Allowance + Pension + Performance Bonus
Qualifications:
* B.Sc./B.Com. Degree in Mathematics, Actuarial Science, Applied Mathematics, Informatics or Data Science.
Technical Skills:
* ISQL
* BI delivery tools (Cognos, Power BI, QlickView, etc.)
* ETL tools (DataStage, SSIS, Informatics, etc.)
Experience:
* Five years’ relevant experience in a business intelligence (BI) environment, of which three years’ should be BI experience in user requirement analysis, programming in ISQL and implementing BI solutions.
Must possess knowledge of the following:
* Medical Schemes Act and Regulations
* Cognos products/Power BI
* Mi
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NTQ4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189961&xid=1555_25548
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Campus Administrator - Pretoria Ref JB1631Menlyn PretoriaThe Campus Administrator is responsible for all the general administrative tasks on cmapus in support of the management team, to ensure regulatory compliance in respect of Occupational Health and saftey including Covid-10 Compliance, support in terms of HR administration as well as operational administration and oversignt with regards to cleaning, maintenance, planning and coordination of student activities. Aligned to this the Campus Administrator must ensure a quality student and staff administrative service and experienceA minimum requirement of a Matric but a post school qualification more advantageous.At a minimum 3 years proven experience in academic and programme administration.Technical knowledge of integrated Quality Assurance Administration to comply with accreditation criteria.Knowledge of which OHS.Technical skills in the use of the ICAS Student Information SystemOrganised Administration Systems and Practices that adhere to policies and procedures.Computer literacy is essential especially in Office365, MS Outlook, MS Word and especially MS Excel.Orientation and student activitiesAdministration of meetings and activities on campusOversight of cleaning and maintenance staff including securityRecord keepingOHS Compliance, training, and CoordinationGeneral Administrative tasksAPPLY NOWRecruiter: Kontak Recruitment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUwMDYzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189520&xid=1266_50063
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Design, implement, automate, and manage enterprise-level cloud workloads across the organizations multiple business units.Work as an important part of the cloud platform engineering team, performing cloud-related operations, monitoring applications, reducing rework, simplifying work processes, defining metrics, and ensuring application operational excellence.Using the approved Engineering Operating Model, design, develop, and operate multi-tenant, global, scalable, and highly available Cloud Platform Products.Continually improve and add new features to the automated Landing Zone.Accelerate cloud adoption and awarenessDevelop a modular architecture that is decomposable into consumable platform products and services, allowing for cost recovery at each of them separately.Across all Products, implement DevOps practices and build Site Reliability Engineering capabilities.Ensure that all development efforts adhere to high-quality procedures, capabilities, and tools.Develop and maintain documentation for platform services, integration procedures, and deployment methodology, as well as operational run and playbooks.Collaborate with enterprise, solution, and development stakeholders to create and maintain standards, guidelines, and pattern cataloguesAccountable for continuously increasing the economies and prices of Cloud platforms through technical drag reduction and pattern standardisation.Collaborate with the SRE team to ensure that CI/CD tools and automation are efficient.Assist representatives from various business units with technical guidance and experience.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0NDg5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189447&xid=1109_74489
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Join this distinguished insurance company at their Gauteng offices as Head of Enterprise Project Management. Purpose of this role To strategically provide direction, manage and improve EPMO strategy, frameworks and policies align to industry standards, regulatory requirements, and risk management that is fit for company requirements.To provide oversight and manage the enterprise-wide portfolio of the EPMO which includes a designated Team of Programme Mangers, Project Managers, Administrators, Business Analysts (Permanent & Contracted) and third party service providers contracted responsible for execution of various Operational and Strategic Projects and Programmes end to end within the company project and programme delivery framework on a day-to-day basis. Collaboration with stakeholders across organisation to drive and ensure successful execution against Business Cases and Benefits for specific Projects and Programmes and completion within set timelines and budgets approved, while ensuring professional standard of work.Lead by example in living the Company Values and ongoing care and development of the team to stay aligned with best practices fit for the purpose to deliver a positive outcome and success in line with organization objectives and priorities.Provide ongoing professional guidance, mentoring, coaching, development and on the job training of team and members to ensure excellence and progressing in ongoing improvement of the overall EPMO capabilities and execution success. Requirements Knowledge and skills Strong leadership experience.Manage a remote working environment.Professionally liaise with Senior managers and Executives as an ambassador for the EPMO function.Work effectively and efficiently to achieve objectives.As required from time to time, various formal and informal meetings will have to be attended and participated in Strong Good written and verbal communication skills.Strong attention to details and technicalities.Excellent organizational and technical skills.Good interpersonal and multi-tasking skills.Ability to work under pressure Business understanding Strong Commercial understanding.Client orientated execution and delivery.Stakeholder roles and importance of peer networking.Lead and drive the socialization of change.Stakeholder collaboration critical for success.Matrix operating model. Leadership Competencies Practical Execution and Portfolio Management Customer Service Orientation/Client Focus (Internal and External)Communication Strategic Competencies Analytical thinking and attention to detailProblem solving (Includes reasoning)Financial Management Functional Competencies Anticipating, Creating and Managing Change (Tolerance of Ambiguity)Strong written and verbal communication skills - a skilled communicator https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcwOTc3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1180395&xid=1109_70977
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Purpose Drive the implementation of and give effect to the performance dialogue and learning management strategies and processes, providing operational management by inculcating a high-performance culture within the organisation and ensuring that all employees embrace the principles of performance, learning and development. Foster a learning culture within the organisation.Management of the learning and development function with the objective of leading critical programmes within the function Key Performance Area Performance Management Ensure that performance management is implemented and embedded in accordance with the organisations approved Performance Management Policy, Procedures and SystemManage the development and implementation of effective and viable procedures, systems and processes to ensure compliance by all employees of the organisationEnsure effective and efficient communication on all relevant performance management matters including compliance with the policy and its processes.Ensure provision of support to the Human Resources team on the development of effective solutions to address challenges relating to performance management within the organisation.Ensure effective implementation and utilisation of the Automated System where performance reports will be captured, updated and generated.Manage the performance management processes and provide support to all the organisations employees to assist them in ensuring that they meet the objectives set for them.Coordinate the process for the development of Individual Performance Scorecards for all employees within the organisation.Analyse the Individual Performance Scorecards of each employee to ensure alignment to approved annual performance plan and the 5 Year strategy.Coordinate the process to review and conduct quality assurance of performance evidence as per the performance policyEnsure that grievances pertaining to performance management are dealt with timeouslyCoordinate the compilation of performance information for the development of the Annual Report.Identify opportunities for improvements in performance management product design and development.Ensure proper follow-up to all meetings, communiqué, directives and any other performance management matters.Manage and ensure effective filing system and tracking of performance information (manually and electronically)Project manage performance management within the reporting cycles determined by the organisation as per legislative requirements within a given financial year.Identify and facilitate training of employees on performance management within the organisation.Attend and ensure that the Human Capital clusters interests are properly represented at all relevant meetings, working groups, committees, forums or departments as and when required.Learning & Development Partner with organisational le
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY5OTI2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1176000&xid=1109_69926
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The Role: We are recruiting an Applications Consultant to join our team of experts for support of ADMS to enable 24x7 operation.Most of the work is performed remotely from South Africa, but specific installation, training and support functions may need to be performed on-site across Sub-Saharan Africa (Eswatini, Uganda, Tanzania) Duties/Responsibilities: IST provides GE PowerOn Advanced Distribution Management Systems toElectrical Distribution Utilities across Sub-Saharan Africa.A typical day will include installation of ADMS and ADMS components.Configuration and Localisation of ADMS in customer environment.Integration of ADMS with other Electrical utility systems including GIS, EAM, ERP, CRM, etc.Support of ADMS to enable 24x7 operation.Training of customer staff in the use and maintenance of their ADMS. Skills and Experience: Required Qualification: Grade 12B.Eng. Degree (Electrical, Electronic) Preferred Qualification: Excellent report writing skillsMicrosoft Office Experience Required: Software Development experience.Installation, Configuration, Integration and Support of Enterprise Software Systems.Understanding of Electrical Distribution Utilities.GE PowerOn Advanced Distribution Management Systems.Relational Databases (Oracle)Basic Linux Skills (Command Line)Linux System Administration.Other: Work environment: Office and client sites Physical demands: Office environment. Travel: Traveling be required from time to time within South-Africa and Sub-Sahara Africa.Own vehicle a requirement.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUxOTY2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189190&xid=1108_51966
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202436
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202433
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202434
2d
We are looking for a reliable Office Administrator. They will undertake administrative tasks, ensuring the rest of the staff has adequate support to work efficiently. The tasks of the office administrator will include bookkeeping and mentoring office assistants. The ideal candidate will be competent in prioritizing and working with little supervision. They will be self-motivated and trustworthy. The office administrator ensures smooth running of our company’s offices and contributes in driving sustainable growth.ResponsibilitiesCoordinate office activities and operations to secure efficiency and compliance to company policiesSupervise administrative staff and divide responsibilities to ensure performanceManage agendas/travel arrangements/appointments etc. for the upper managementManage phone calls and correspondence (e-mail, letters, packages etc.)Support budgeting and bookkeeping proceduresCreate and update records and databases with personnel, financial and other dataTrack stocks of office supplies and place orders when necessarySubmit timely reports and prepare presentations/proposals as assignedAssist colleagues whenever necessaryRequirements and skillsProven experience as an office administrator, office assistant or relevant roleOutstanding communication and interpersonal abilitiesExcellent organizational and leadership skillsExcellent knowledge of MS Office and office management software To apply please WhatsApp 071 795 9208
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202435
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202437
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202432
2d
1
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A company based in Centurion is looking for a Java Developer, this position will challenge software engineering as well as people skills, position consists of Designing and solving integrated systems and patterns using Java EE, Maven, Jenkins CI, Docker, Amazon Web Services, Oracle, WebSphere Liberty, Angular, AIX and Linux., new software developments.Responsibilities and work outputsDevelop software based on technical design (Internal Process).New technologies/methodologies, business changes and internal system changes in order to align system development with best practices and system architecture.Work with stakeholders to gather requirements, conduct analysis and prioritise requests.Design of scalable solutions that supports the system architecture.Translate business requirements into workable solutions and document solution into technical specifications.Design and code new software functionality using code that is scalable, readable, maintainable and re-usable.Maintain productive working relationships with peers and organizational and role players to achieve effective collaboration.Provide stakeholder with regular feedback on the technical design and timelines for solution in order to manage expectations.Contribute to business analysts and testing team in developing, testing and deploying new software system components or software system enhancements.Collaborate with testing team to co-create test cases. Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service Self-management and teamwork (People).Develop and maintain productive and collaborative working relationships with peers and stakeholders. • Positively influence and participate in change initiatives.Continuously develop own expertise in terms of professional, industry and legislation knowledge.Contribute to continuous innovation through the development, sharing and implementation of new ideas.Take ownership for driving career development Contribute to financial controls and planning (Finance).Identify solutions to enhance cost effectiveness and increase operational efficiency.Manage financial and other company resources under your control with due respect.Provide input into the risk identification processes and communicate recommendations in the appropriate forum. Competencies RequiredExamining InformationArticulating InformationManaging TasksInterpreting DataChallenging IdeasProducing OutputDeveloping ExpertiseTeam WorkingSkills RequiredJava EE (Not Spring)GitLabJenkinsAnsibleLinux/AIXRESTBack End DevelopmentObject Orientated development and designWebSphere Application Server and WebSphere Liberty ServerExperience and Qualifications5-7 years intermediate/senior java development experience using Java EE on Unix based platforms.Re
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU2NDEwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1206373&xid=1108_56410
2y
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Centurion - The purpose of this role is to determine strategic direction for product development and pricing for the existing channels within the business and within the strategic context of the company. The role will focus on technical implementation and improvement, although it may also require input into business processes where appropriate.RequirementsThe following experience and qualification will be required:Nearly or newly qualified actuary5 – 10 years’ experience in short-term or general insurance, specifically in product development and pricingManagement experience would be advantageousExperience with data management software (SAS, SQL)Experience with pricing software (WTW)Responsibilities:Product development in line with the target market needsProduct maintenance to ensure efficiencies in the wider business contextProduct monitoringTechnical pricing model development and implementation assistanceTechnical pricing innovation and improvement on existing modelsStreet pricing development and practical implementation assistancePricing monitoringWillingness to interact and courage to debate technical concepts with business partnersRuthless search for efficiency in development and implementationContinuous improvement and automation of operational tasksTake full accountability of business performance (within their control)Mentoring junior actuarial studentsAdditional Attributes:Enthusiastic and passionateEnergetic and a quick workerStrong sense of Integrity and honestyAbility to respect confidentialityDeadline and results orientedOrganized, self-disciplined and self-motivated
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ5NzU1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188470&xid=1266_49755
2y
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Duties:Financial ManagementPreparation of annual and five year budgetsPresents budgets to the line manager and relevant management team for reviewPrepares and presents the Capital Expenditure budget in order to expand the business efficiencies and profit. Manages the up keeping and maintenance of assets and open spaces within the approved budget for area of responsibility and agreed authorisation levels. this includes detailed input into the monthly rolling forecast process and valuation budgets.Prepares and presents technical budget to Management for input and reviewAsset Maintenance and ManagementImplements planned, preventative and emergency maintenance actionsManage the operational team to ensure that all activities of contractors, suppliers and handymen are managed to ensure client needs are met and issues are resolved timeously and in line with the terms and conditions of the lease/s.Ensures all statutory compliance by tenants, operational team and contractors.Investigates and implements the innovative use of technology.onitor and report on utilities and implement energy saving strategies in line with sustainibility policies.Maintain all mechanical, electrical, structural and civil aspects of each asset within the official investment strategy of each asset.Management and monitoring of utilities such as water, electricity and gas to prevent loss of income and to correctEstablish, maintain and sustain collaborative relationships with all relevant local authorities and any other state government agenciesStrategic Relationship ManagementCustomer ServiceDeals with client complaints and requests as and when required and in collaboration with the Property ManagerProvides support to Property Management team by ensuring that client requirements are resolved timeously. Maintain good relationships with all stakeholders both internal (property management) and external (clients, local authorities, contractors, suppliers and members of the public) Admin & reportingRisk ManagementRequirements:Diploma/Degree (Construction or Project Management related)Diploma/degree with Financial modules will be advantageous.Professional membership/Chartership in the facility/construction management industry would be beneficialMinimum of 5 years in a Facilities/Operations Management role, including management of public open spaces (part of the Property Owners Association).Experience with the implementation of all regulations applicable to the industry and in particular implementation and management of Health and Safety regulations. Proven high level stake holder management experience (internal and external s .Proven staff management including mentoring, succession planning and all related aspects of HC.Proven tenant management skills, tenant relationship skills and experience within the asset and property management e
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUwODQ3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1185037&xid=1108_50847
2y
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