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1
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** job title:** call center manager
** department:** sales
** location:** midrand
** job type:** full tim e
** reporting to:** c e o
### job purpose:
the call center manager will oversee both inbound and outbound call operations this role involves managing the daily running and management of the center through effective use of resources, ensuring delivery of exceptional customer service the manager will be responsible for the implementation and management of systems and processes, including a comprehensive c r m platform
### key responsibilities:
** operations management:** oversee the effective management of both inbound and outbound calls to achieve business objectives ensure customer queries are handled promptly and accurately, meeting all agreed service levels and standards
** team leadership:** lead, motivate, and support a large team within a time sensitive and demanding environment this includes setting clear expectations, providing regular feedback, and developing skills of team members
** c r m and systems management:** set up, manage, and optimize c r m systems to track interactions and sales, ensuring data quality and usage consistency use c r m data to analyze call center metrics for continuous improvement
** process improvement:** identify and implement process improvements to increase efficiency and quality of service establish best practices for call handling and c r m use
** training and development:** develop and implement training programs that equip staff with the necessary skills to perform their roles ensure new and existing team members are proficient in using call center technologies and processes
** reporting:** prepare regular reports on the performance of the call center and staff, including analysis of data captured in the c r m system
** compliance and quality assurance:** ensure all company policies and procedures are adhered to, including compliance with legal and professional standards for customer contact and data management
### skills and qualifications:
proven experience as a call center manager or similar management role in customer service or sales
strong understanding of management practices and techniques
excellent leadership and interpersonal skills
proficiency in technology, especially c r m software and call center systems
strong analytical and problem solving abilities
excellent verbal and written communication skills
bachelor’s degree in business administration or related field; master’s degree preferred
### personal attributes:
high emotional intelligence and resilience in high pressure situations
adaptability and flexibility to handle unexpected challenges
strong coaching and mentoring skills to foster a high performance team
### salary:
market related
### how to apply:
send c v, proof of experience, as well as all other supporting documents to john@designerwater com
7d
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Urgent jobseeker: Receptionist / Admin assistant. I am available immediately.My
CV is available: greebenoelene0@gmail.com / 083 455 9540Areas of preference: Randburg and surroundings up to 20 km.Not East or West Rand. Thank you. Noelene Greebe
12d
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Retail store
manager is required to work in a bottle store, and supermarket in MarshallTown,
Johannesburg, Gauteng, South Africa.
A successful
candidate should have legal South African documents, have his own transport to
and from work, and process valid driver’s licence.
The successful
candidate should possess the following natural qualities: Friendliness,
competitiveness, self-driven, honesty, charm, punctuality, and kindness.
Should be able to
fulfil or be trained to fulfil the following duties; Responsibilities:
·
Supervise, train and assist
employees in customer service, store maintenance and product promotions.
·
Develop and maintain a schedule
for employees and promotions centered on holiday sales and other cycles.
·
Seek ways to better promote the
store, the product line and service within the store.
·
Maintain proper inventory
levels, ensure stocking, implement purchasing plans and maintain contact with
suppliers to ensure maximum efficiency in meeting sales goals.
·
Implement cross-training of
employees to maintain productivity at all times.
·
Manage all controllable costs
with a view to maintaining profitability.
·
Ensure the store remains clean
and presentable at all times.
·
Hire and train as needed to
ensure adequate personnel is on hand to provide outstanding customer service.
·
Opening and closing the store.
·
Cash management.
·
Stock rotation.
·
Control inventory losses and/or
shrinkage.
Interested candidates are requested to submit their Curriculum Vitae to
carlton@discountfoods.co.za
21d
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Hie there.... Greetings!Are you looking for a dependable driver to join your winning team? Well, search no further, I am definatly the perfect candidate in this position.With excellent work ethic, more years ofexperience in transportation industry, plushaving an active profile on Bolt/ Uber. I amconfident that I can make a significant impact in this role.In my current role as a company driver, I haveearned a reputation for being a reliable, dependable and responsible driver who always meets deadlines and exceeds expectations.In addition to my professional experience, I ama skilled operator with a valid C1 driver's license+ Pdp, a clean driving record, latest HURUcertification, possessing an excellentcustomer service skill, which have allowed meto build strong relationships with customers and resides in Parktown. Just to mention a few... Please call me at your earliest convenience. Thank you for your time and consideration of my candidacy.Sincerely Freedom0728044531
21d
Hi, im Mercy Shikwambana, i have matric, driver's license and LLB degree, i am seeking for position for candidate attorney l. My availability is immediately. I stay in Alexandra
22d
Hi, im Mercy Shikwambana, i have matric, driver's license and LLB degree, i am seeking for position for candidate attorney l. My availability is immediately. I stay in Alexandra0844438851
23d
1
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I am writing to express my interest in the administration or reception position you might have in your company. I have experience working in office environments and am proficient in various computer applications. I hold a Higher Certificate in Law and a Business Administration Certificate.
For the past year, I served as a Personal Assistant to the CEO of a financial services advisory firm. My responsibilities included taking minutes, answering incoming calls, arranging the CEO's schedule, preparing for meetings, typing necessary documents, and managing files. Additionally, I was authorized to sign documents on behalf of the CEO.
I am confident that my skills and experience make me a strong candidate for this role. Please find my contact details below:
Email: nomsasasadiphare@gmail.com
Phone: 0812997850
2mo
VERIFIED
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ALPHEAUS, A 48 YRS OLD MALAWIAN MAN IS SEEKING JOB AS A BUTLER, DRIVER, CHEF AND HOUSEKEEPER. HE HAS OVER 18 YRS WORKING EXPERIENCE AND WORKING CONSISTENTLY WITH ONE EMPLOYER. HE DOESN'T CHANGE JOBS LIKE CLOTHES. HE IS A VERY HUMBLE, HARDWORKING, SMART AND TRUSTWORTHY. HE USED TO WORK FOR A VERY PROMINENT MAN WHO GOT RETIRED LAST YEAR IN JSE AND LEFT FOR OVERSEAS AND THAT'S THE REASON ALPHEAUS IS NOW JOBLESS. HE HAS EXCELLENT WRITTEN REFERENCES, CERTIFICATES AND ALSO LEGAL PAPERS TO WORK IN SOUTH AFRICA. YOU MISS THIS MAN, YOU MISS THE BEST. CALL BEFORE OTHER TAKE HIM. 0631356505 OR 0732774973 ARE THE NUMBERS TO USE. GOOD LUCK!
3mo
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GOOD DAY,MY NAME IS DOCCAN A MALAWIAN MATURE MAN BASED IN BEDFORDVIEW CURRENTLY WITH MORE THAN 18 YRS WORKING EXPERIENCE.I AM LOOKING FOR FULL OR PART TIME JOB AROUND GAUTENG BE IT STAY IN OR OUT. I AM EXCELLENT IN DRIVING, COOKING, HOUSEMANAGEMENT AND GARDENING.I AM A VERY HARDWORKING, HONEST AND RELIABLE INDIVIDUAL. I HAVE GREAT EXPERIENCE IN ALL MENTIONED POSITIONS I WORK WITH LITTLE OR NO SUPERVISION. I HAVE VALID DRIVERS LICENCE, ID TO WORK IN SOUTH AFRICA LEGALLY. I AM ABLE TO DRIVE ALL KINDS OF VEHICLES AND WITH UP TO LIMIT OF MY DRIVING LICENCE WHICH IS CODE 10 WITH PDP. I COOK DELICIOUS AND HEALTHY MEALS AT ANY GIVEN MOMENT.I CLEAN THE HOUSE AS IF THERE IS NO TOMORROW. I AM ALSO GOOD WITH ANIMALS. FOR MORE INFORMATION, PLS CALL 0732774973 OR 0631356505 ALSO SHOUT IF YOU NEED MY CV OR REFERENCES FOR MORE INFORMATION.
9mo
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