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1
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** job title:** call center manager
** department:** sales
** location:** midrand
** job type:** full tim e
** reporting to:** c e o
### job purpose:
the call center manager will oversee both inbound and outbound call operations this role involves managing the daily running and management of the center through effective use of resources, ensuring delivery of exceptional customer service the manager will be responsible for the implementation and management of systems and processes, including a comprehensive c r m platform
### key responsibilities:
** operations management:** oversee the effective management of both inbound and outbound calls to achieve business objectives ensure customer queries are handled promptly and accurately, meeting all agreed service levels and standards
** team leadership:** lead, motivate, and support a large team within a time sensitive and demanding environment this includes setting clear expectations, providing regular feedback, and developing skills of team members
** c r m and systems management:** set up, manage, and optimize c r m systems to track interactions and sales, ensuring data quality and usage consistency use c r m data to analyze call center metrics for continuous improvement
** process improvement:** identify and implement process improvements to increase efficiency and quality of service establish best practices for call handling and c r m use
** training and development:** develop and implement training programs that equip staff with the necessary skills to perform their roles ensure new and existing team members are proficient in using call center technologies and processes
** reporting:** prepare regular reports on the performance of the call center and staff, including analysis of data captured in the c r m system
** compliance and quality assurance:** ensure all company policies and procedures are adhered to, including compliance with legal and professional standards for customer contact and data management
### skills and qualifications:
proven experience as a call center manager or similar management role in customer service or sales
strong understanding of management practices and techniques
excellent leadership and interpersonal skills
proficiency in technology, especially c r m software and call center systems
strong analytical and problem solving abilities
excellent verbal and written communication skills
bachelor’s degree in business administration or related field; master’s degree preferred
### personal attributes:
high emotional intelligence and resilience in high pressure situations
adaptability and flexibility to handle unexpected challenges
strong coaching and mentoring skills to foster a high performance team
### salary:
market related
### how to apply:
send c v, proof of experience, as well as all other supporting documents to john@designerwater com
1d
SavedSave
Shebo Mathabatha graduated in B-Com (Accounting) from the North West University in 2011. I have 10 years experience in Internal Audit services. My previous roles include Asset Management internship at North West Provincial Department of Finance, Internal Auditor at North West Provincial Department of Education, Internal Auditor at Lunika Incorporated, and Asset Management Project Manager at SDM Asset Management and Consulting. I have experience in using Team-Mate software, Pastel software, Basic Accounting software and Microsoft software.
Let me further indicate that through studying B.COM (Accounting), I have acquired an extensive knowledge of the Auditing methodology, Auditing concepts, Auditing principles, Auditing tools and applications thereof. Furthermore, let me also indicate that I have acquired an additional qualification called Internal Audit Technician with the Institute of Internal Audit. I have a total number of 10 years’ experience in Internal Audit and Asset Management. I have my own computer. I have a Code 10 drivers licence. I have my own car.
Contact details: 0762320304 and shebomaster@gmail.com
8d
SavedSave
Internal AuditShebo Mathabatha graduated in B-Com (Accounting) from the North West University in 2011. I have 10 years experience in Internal Audit services. My previous roles include Asset Management internship at North West Provincial Department of Finance, Internal Auditor at North West Provincial Department of Education, Internal Auditor at Lunika Incorporated, and Asset Management Project Manager at SDM Asset Management and Consulting. I have experience in using Team-Mate software, Pastel software, Basic Accounting software and Microsoft software. Let me further indicate that through studying B.COM (Accounting), I have acquired an extensive knowledge of the Auditing methodology, Auditing concepts, Auditing principles, Auditing tools and applications thereof. Furthermore, let me also indicate that I have acquired an additional qualification called Internal Audit Technician with the Institute of Internal Audit. I have a total number of 10 years’ experience in Internal Audit and Asset Management. I have my own computer. I have a Code 10 drivers licence. I have my own car. Contact details: 0762320304 and shebomaster@gmail.com
10d
2
Dear Employer.I’m writing to express my interest in the Receptionist, Administrative Assistant position for your company . My unique combination of creative abilities and work experience makes me an ideal person to work at this position.My work experience includes:Duties included dealing with queries over the phone as well as on a face-to-face basis, booking appointment and cancellations, sending and responding to faxes,filing and cash handling, dealing with all internal and external mail therefore reading and responding to all emails internally and externally as and when necessary, administrative duties, including invoices, office stationary orders and petty cash,Booking and setting up meeting rooms as and when required, liaising with suppliers and other departments to solves queries and compiling reports.In addition I had to acquire knowledge of several computer software including Microsoft Word, pastel sage, accounting and Excel.These duties provide me with the opportunity to further enhance my customer service skills, gain more confidence with computers and improve my ability to work effectively within a team. My cv is available on request.
11d
Looking for an IT / Information Technology Job - Fulltime / Part - Time
Personal SummaryA Systems Engineer
graduate with a degree in Information Technology from Richfield Graduate
Institute of Technology. Currently, I am pursuing a Bachelor of Science Honours
in Computing at the University of South Africa. I am actively seeking a
challenging career where I can apply my technical skills and experience. With a
strong analytical and logical approach, I excel at tasks and thrive under
pressure. I am proactive, innovative, and adept at problem-solving, with
meticulous attention to detail. Additionally, I possess excellent teamwork,
relationship-building, initiative-taking, and communication skills. I have a
knack for learning and applying new technologies effectively.
Work HistoryICT Systems Engineer
Global
Micro Solutions, Rosebank, Johannesburg
Installing, configuring, testing,
and maintaining operating systems, application software and system management
tools remotely and onsite using platforms likes 365 partner admin & azure
portal.
Email management &
troubleshooting on Microsoft 365 & Hosted exchange, creating mailboxes,
password reset, mailbox filtering & mail tracing, email hosting, office 365
mailbox license purchasing, domain purchasing & transfer.
Office 365 apps support,
Outlook setup, troubleshooting, creating rules, adding profiles under IMAP,
POP, 365 as well as backing up the pst.
Remote support
telephonically using softwares like screenconnect, anydesk and teamviewer.
Sage app integration
(printing documents from outlook, connecting to company server.)
ICT Support Technician
Matrix Warehouse, Johannesburg
Maintaining,
supporting, and repairing technological equipment (e.g., routers) or
peripheral devices for clients on site and remote.
Installing
and maintaining desktop and laptop operating systems, hardware, and software
packages like Microsoft 365 for clients in store.
Providing
all computer related technical assistance and resources daily to clients.
Building,
replacing, and assembling computer and laptop hardware.
Booking
in computers and laptops for repair and diagnosis using the company
inventory.
Recommending
and selling computer hardware and software to clients
EducationBachelor of Science: Computer Science
University
of South Africa - Johannesburg, South Africa
Bachelor of Science: Information Technology
Richfield
Graduate Institute of Technology - Johannesburg, South Africa
High School Diploma
Northview
High School - Johannesburg, South Africa
14d
Are you an organization looking for a B_A to meet your
Business-Analysis needs. (Part time,Ad hock,Full-Time)
I have over 7 years experience in Business analysis and requirements gathering.I have good analytical skills and excellent communication skills.
Skills offered
#Process Modelling
#Business Analysis
#Stakeholders Analysis and Engagement
#Business Case
#Requirements Specification
#Presentation Skills
#Microsoft Office
#Microsoft Project
#Excel Data Analysis
#Test Cases-Scenario
#Process change requests
#Manage a project’s scope and acceptance
#Software Installation, and deployment.
#Software Development Life-Cycle
#Project Management
#PowerBI
#MS Visio
#ERP
#Microsoft SQL
#Microsoft Sharepoint
Please contact me via email - jideitjobs@gmail.com,0842958144,0718165933
15d
SavedSave
Are you an organization looking for a B_A to meet your Business-Analysis needs. (Part time,Ad hock,Full-Time)
I have over 7 years experience in Business analysis and requirements gathering.I have good analytical skills and excellent communication skills.
Skills offered
#Process Modelling
#Business Analysis
#Stakeholders Analysis and Engagement
#Business Case
#Requirements Specification
#Presentation Skills
#Microsoft Office
#Microsoft Project
#Excel Data Analysis
#Test Cases-Scenario
#Process change requests
#Manage a project’s scope and acceptance
#Software Installation, and deployment.
#Software Development Life-Cycle
#Project Management
#PowerBI
#MS Visio
#ERP
#Microsoft SQL
#Microsoft Sharepoint
Please contact me via email - jideitjobs@gmail.com,0842958144,0718165933
15d
1
am a driven and motivated professional with an MBA,BCom in finance, ACCA Applied certified accountant ( I can sign financial statements) and with several diplomas in accounting. With over several years ofsuccess linking finance, corporate governance, strategic plans,investment planning, mission and vision to business operations, thevalue I bring in World Connection extends far beyond that of a typicalChief Financial Officer or Chief executive officer.During my time at my current employer, I am the lead finance directorwho managed a department of 30employees and an average of fourfield teams. I was able to leverage my technical expertise to increasethe profitability for our sector by 30% in the first fiscal year andbetween 40% and 45% in subsequent years. I additionally helpedimplement a brand-new financial software that reduced the overheadcosts by over 10% per month and helped stay in compliance with theentity's master budget.I am very detail-oriented and think that I could take advantage of thistalent to meet sensitive deadlines as well as formal expectations at anycompany. I further bring an outstanding leadership skill that Ideveloped over the past years whilst working in a wide variety offinancial roles. Courtesy of my constant pursuit of continuing education,I possess excellent knowledge of business communication andemployee negotiation strategies.Feel free to request my CV
16d
Zim
Male 37 Good In The Following
Sales
Signage Sales
Cellphone & Computer Repairs (Hardware & Software)
General Administration
Property Administration Duties
Reception Duties
Driver
General Work
Gardening
House Sitting (Animal Friendly)
Residing in Linden, Looking for Accommodation
In surrounding areas. For an in-depth CV please Call/WhatsApp
0726697363
17d
1
SavedSave
We are looking for a skilled Waiter to take orders and deliver food and beverages to our customers.
The right Waiter uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.
Waiter responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. If you are able to perform well in fast-paced environments, we'd like to meet you. To be a successful Waiter, you should be polite with our customers and make sure they enjoy their meals. You should also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly.
Responsibilities should include
Greet and escort customers to their tables
Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
Prepare tables by setting up linens, silverware and glasses
Inform customers about the day's specials Offer menu recommendations upon request Up-sell additional products when appropriate Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
Providing excellent wait service to ensure satisfaction
Email cv to
info@baluchi.co.za
25d
My name is Mixo Marvin SitholeLooking for Various IT role at your company. With three years of experience in various Support positions, I am confident in my ability to provide excellent technical assistance.I am available immediately and would be thrilled to contribute my skills and knowledge to your team. Should you require further information, my CV is readily available upon request.Thank you for considering my application. I look forward to the opportunity to discuss how my experience aligns with your organization's requirements.Kind regards,Mixo
25d
3
SavedSave
A Volkswagen service & repairs company is in need of an experience mechanic.
Mechanic trade test, 2 years experience and able to use diagnostics software.
The incumbent will be expected to work independently & able to solicit customers.
This is start-up company that will be working from home and mobile services for now until clientele base is well established before launching a fully fledged workshop.
If you are the mechanic to grow with us, send your CV including certified qualifications & licence copies to info@tesgroup.co.za
1mo
SavedSave
Job Description:We are currently seeking a skilled and motivated Civil Technician to join our team. As a Civil Technician, you will play a crucial role in assisting with the planning, design, and implementation of civil engineering projects. Your responsibilities will include conducting site inspections, preparing technical drawings, and providing support to engineers and project managers.Responsibilities: • Conduct site inspections and surveys to gather data for civil engineering projects. • Assist in the preparation of technical drawings, plans, and specifications. • Perform calculations and analysis to ensure project feasibility and compliance with regulations. • Collaborate with engineers and project managers to develop project timelines and budgets. • Monitor construction progress and provide technical support as needed. • Perform quality control checks to ensure project specifications are met. • Maintain accurate project documentation and records.Requirements: • Associate’s degree or equivalent certification in Civil Engineering Technology or related field. • Proven experience working as a Civil Technician or similar role in the construction or engineering industry. • Proficiency in AutoCAD, Civil 3D, and other relevant software. • Strong technical skills with the ability to interpret engineering drawings and specifications. • Excellent communication and interpersonal skills. • Ability to work effectively both independently and as part of a team. • Knowledge of relevant building codes, regulations, and safety standards.Must have a Trade certificate in Civil info@kaniengineering.co.za
1mo
1
I am a driven and motivated professional with an MBA,BCom in finance, ACCA Applied certified accountant ( I can sign financial statements) and with several diplomas in accounting. With over several years ofsuccess linking finance, corporate governance, strategic plans,investment planning, mission and vision to business operations, thevalue I bring in World Connection extends far beyond that of a typicalChief Financial Officer or Chief executive officer.During my time at my current employer, I am the lead finance directorwho managed a department of 30employees and an average of fourfield teams. I was able to leverage my technical expertise to increasethe profitability for our sector by 30% in the first fiscal year andbetween 40% and 45% in subsequent years. I additionally helpedimplement a brand-new financial software that reduced the overheadcosts by over 10% per month and helped stay in compliance with theentity's master budget.I am very detail-oriented and think that I could take advantage of thistalent to meet sensitive deadlines as well as formal expectations at anycompany. I further bring an outstanding leadership skill that Ideveloped over the past years whilst working in a wide variety offinancial roles. Courtesy of my constant pursuit of continuing education,I possess excellent knowledge of business communication andemployee negotiation strategies.Feel free to request my CV
1mo
1
SavedSave
I am a driven and motivated professional with an MBA,BCom in finance, ACCA Applied certified accountant ( I can sign financial statements) and with several diplomas in accounting. With over several years ofsuccess linking finance, corporate governance, strategic plans,investment planning, mission and vision to business operations, thevalue I bring in World Connection extends far beyond that of a typicalChief Financial Officer or Chief executive officer.During my time at my current employer, I am the lead finance directorwho managed a department of 30employees and an average of fourfield teams. I was able to leverage my technical expertise to increasethe profitability for our sector by 30% in the first fiscal year andbetween 40% and 45% in subsequent years. I additionally helpedimplement a brand-new financial software that reduced the overheadcosts by over 10% per month and helped stay in compliance with theentity's master budget.I am very detail-oriented and think that I could take advantage of thistalent to meet sensitive deadlines as well as formal expectations at anycompany. I further bring an outstanding leadership skill that Ideveloped over the past years whilst working in a wide variety offinancial roles. Courtesy of my constant pursuit of continuing education,I possess excellent knowledge of business communication andemployee negotiation strategies.Feel free to request my CV
1mo
SavedSave
17 YEARS EXPERIENCE IN ACCOUNTING AND BOOKKEEPINGLOOKING FOR JOB AS ACCOUNTANTAM LOOKING FOR A JOB AS AN ACCOUNTANT - Below is what I have been doing and I can do more if given the opportunity to learn new skills.
1, Preparing
Annual Financial Statements and Monthly managements accounts
2, Preparing
Vat and Submitting it on e-filling,
3, Preparing
Payroll on Inter code and VIP Payroll, Uif /Payee, and submitting monthly
returns on e-filling, 501 Reconciliation, IRP5 (easy Filling)
4, Submitting
Income Tax Returns, IRP6,IT12 and IT14( individually corporate Tax on
e-filling
5,
Submitting CIPC Annual Returns, CIDB Application
6, Uif /Payee
Registration, VAT Registration, Income Tax Registration, COIDA Registration and Submitting Annual Returns.
6, Data
Capturing,
7,
invoicing, on Sage online Accounting, Pastel Partner, Quick books and Pastel
Express,
8,
Credit control and Debtors collection
9,Working
with Financial Auditors, Sars Auditors, Tax Clearance Application,
10, Bank
Reconciliation, Debtors and creditors Reconciliation) General Ledger
reconciliation, Registration of Government Supplier Chain.
11,Administration
and Managing staff (Human Resources)
12,
Tender application, writing of
proposals and company profiles
13, Company registrations, CIPC Company annual
returns,
14,
Making Purchase Orders, Ordering Production Materials, Raising with
Suppliers, Customer Caring,
15,
Checking Product Quality Control
16,
Meeting Sales Targets
17,
Selling Company Products and Advertising
*Computer
knowledge,
Pastel software Partner and Express ,
Intercode Payroll software, VIP Payroll on Sage, On line Sage Accounting,
Microsoft word, Excel , Power point , Publisher and Outlook
CONTACT :- 076 308 2042 / 0832061227
14d
1
Zim
Male 37 Good In The Following
Sales
Signage Sales
Cellphone & Computer Repairs (Hardware & Software)
General Administration
Property Administration Duties
Reception Duties
Driver
General Work
Gardening
House Sitting (Animal Friendly)
Residing in Linden, Looking for Accommodation
In surrounding areas. For an in-depth CV please Call/WhatsApp
0726697363
2mo
I am a C#.Net, VB.Net, Web Developer, Azure Developer and full stack developer with more than 5 years experience. I have been previously involved in a number of projects in my software development career. I can participate in the full System Development Life Cycle, Design Thinking processes. I am looking for work or a software project engagements from a junior software developer to intermediate software developer level.Please contact me on 27 82 0944 721 or 27 66 340 3746.
5mo
3
In my part time I analyse, interpret and write up chapter 4/5 thesis, in 3-5 days. I am an experienced STATISTICIAN/RESEARCHER and PHD Finalist (University of Pretoria), with 15 plus years’ experience in quantitative analysis. My experience is specifically on cross sectional and longitudinal research (econometric models and survival models) processes. I have also supervised Masters thesis. My profiles online for morehttps://www.linkedin.com/in/christopher-manyamba-04490713/http://oasis.col.org/handle/11599/3934?show=fullhttps://www.up.ac.za/news/post_1722144-up-student-wins-fellowship-to-study-womens-empowerment-indexhttps://researchspace.ukzn.ac.za/handle/10413/88221. Proposal development: Intro, Literature review, Methodology (study design, approach, sampling, reliability, ethical issues)2. Univariate analysis: Frequencies. Means and std deviations for continuous data, tables and graphs;3. Bivariate analysis: pairwise correlation, Spearman’s for non-parametric and Pearson’s for normally distributed data;4. For Likert scale data, reliability (Cronbach’s alpha) and normality tests (Wilk Shapiro tests, skewness, kurtosis);5. Hypothesis testing -parametric tests e.g. paired t-tests, and non-parametric tests (e.g. Wilcoxon sign rank, Kruskal Wallis);6. Multivariate-Regression analyses which cover ordinal, count, categorical and binary outcomes. Ordinary Least Squares (OLS), Partial/Pooled effects; Factor/Principal component analysis;7. Pathway Analysis and Structural Equation Modelling (SEM), and its post estimation results8. Time-series, Econometric Models: Autoregressive Conditional Heteroscedastic (ARCH) and Auto-Regressive Distributed Lag (ARDL) family models. The stepwise analysis includes setting data to time series, white noise detection (stationarity tests), Dick Fuller or P-Peroni unit root tests (VAR), Vector error correction models (VEC), Granger causality tests;9. Survival analysis (epidemiological): Includes setting data to survival, run descriptive stats with survival analysis family of analysis. Survival analysis: Censoring, prevalence and incident rates, regression models e.g. Cox proportionate regression, interactions (log-rank, and Kaplan Meier survival functions graphs);10. Checking multicollinearity/endogeneity-Variance Inflation Factor (VIF in STATA), or any pre-model estimation;11. Software experience: Excel, SPSS, STATA EViews (advanced/excellent), EPI Info (intermediate), R (intermediate), SAS (Intermediate). If you need to self-tutor STATA, you can get a STATA version 15-30-day trialWhattsapp 0732177216
6mo
1
For your chapter 4/5 thesis or research paper. Experienced STATISTICIAN/RESEARCHER and PHD Finalist with 15 plus years’ experience in quantitative analysis. I am providing the following quantitative analysis and modelling expertise;
1. Proposal development including study design and sampling;
2. Univariate analysis: Frequencies. Means and std deviations for continuous data, tables and graphs;
3. Bivariate analysis: pairwise correlation, Spearman’s for non-parametric and Pearson’s for normally distributed data;
4. For Likert scale data, reliability (Cronbach’s alpha) and normality tests (Wilk Shapiro tests, skewness, kurtosis);
5. Hypothesis testing -parametric tests e.g. paired t-tests, and non-parametric tests (e.g. Wilcoxon sign rank, Kruskal Wallis);
6. Multivariate-Regression analyses which cover ordinal, count, categorical and binary outcomes. Ordinary Least Squares (OLS), Partial/Pooled effects; Factor/Principal component analysis;
7. Pathway Analysis and Structural Equation Modelling (SEM), and its post estimation results
8. Time-series, Econometric Models: Autoregressive Conditional Heteroscedastic (ARCH) and Auto-Regressive Distributed Lag (ARDL) family models. The stepwise analysis includes setting data to time series, white noise detection (stationarity tests), Dick Fuller or P-Peroni unit root tests (VAR), Vector error correction models (VEC), Granger causality tests;
9. Survival analysis (epidemiological): Includes setting data to survival, run descriptive stats with survival analysis family of analysis. Survival analysis: Censoring, prevalence and incident rates, regression models e.g. Cox proportionate regression, interactions (log-rank, and Kaplan Meier survival functions graphs);
10. Checking multicollinearity/endogeneity-Variance Inflation Factor (VIF in STATA), or any pre-model estimation;
11. Software experience: Excel, SPSS, STATA EViews (advanced/excellent), EPI Info (intermediate), R (intermediate), SAS (Intermediate). Turnaround time for analysis, interpretation and write up: In a space of 5 days;
12. If you need to self-tutor STATA, you can get a STATA version 15-30-day trial. 072 3548043
1y
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