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** job title:** call center manager
** department:** sales
** location:** midrand
** job type:** full tim e
** reporting to:** c e o
### job purpose:
the call center manager will oversee both inbound and outbound call operations this role involves managing the daily running and management of the center through effective use of resources, ensuring delivery of exceptional customer service the manager will be responsible for the implementation and management of systems and processes, including a comprehensive c r m platform
### key responsibilities:
** operations management:** oversee the effective management of both inbound and outbound calls to achieve business objectives ensure customer queries are handled promptly and accurately, meeting all agreed service levels and standards
** team leadership:** lead, motivate, and support a large team within a time sensitive and demanding environment this includes setting clear expectations, providing regular feedback, and developing skills of team members
** c r m and systems management:** set up, manage, and optimize c r m systems to track interactions and sales, ensuring data quality and usage consistency use c r m data to analyze call center metrics for continuous improvement
** process improvement:** identify and implement process improvements to increase efficiency and quality of service establish best practices for call handling and c r m use
** training and development:** develop and implement training programs that equip staff with the necessary skills to perform their roles ensure new and existing team members are proficient in using call center technologies and processes
** reporting:** prepare regular reports on the performance of the call center and staff, including analysis of data captured in the c r m system
** compliance and quality assurance:** ensure all company policies and procedures are adhered to, including compliance with legal and professional standards for customer contact and data management
### skills and qualifications:
proven experience as a call center manager or similar management role in customer service or sales
strong understanding of management practices and techniques
excellent leadership and interpersonal skills
proficiency in technology, especially c r m software and call center systems
strong analytical and problem solving abilities
excellent verbal and written communication skills
bachelor’s degree in business administration or related field; master’s degree preferred
### personal attributes:
high emotional intelligence and resilience in high pressure situations
adaptability and flexibility to handle unexpected challenges
strong coaching and mentoring skills to foster a high performance team
### salary:
market related
### how to apply:
send c v, proof of experience, as well as all other supporting documents to john@designerwater com
12d
Looking for an IT / Information Technology Job - Fulltime / Part - Time
Personal SummaryA Systems Engineer
graduate with a degree in Information Technology from Richfield Graduate
Institute of Technology. Currently, I am pursuing a Bachelor of Science Honours
in Computing at the University of South Africa. I am actively seeking a
challenging career where I can apply my technical skills and experience. With a
strong analytical and logical approach, I excel at tasks and thrive under
pressure. I am proactive, innovative, and adept at problem-solving, with
meticulous attention to detail. Additionally, I possess excellent teamwork,
relationship-building, initiative-taking, and communication skills. I have a
knack for learning and applying new technologies effectively.
Work HistoryICT Systems Engineer
Global
Micro Solutions, Rosebank, Johannesburg
Installing, configuring, testing,
and maintaining operating systems, application software and system management
tools remotely and onsite using platforms likes 365 partner admin & azure
portal.
Email management &
troubleshooting on Microsoft 365 & Hosted exchange, creating mailboxes,
password reset, mailbox filtering & mail tracing, email hosting, office 365
mailbox license purchasing, domain purchasing & transfer.
Office 365 apps support,
Outlook setup, troubleshooting, creating rules, adding profiles under IMAP,
POP, 365 as well as backing up the pst.
Remote support
telephonically using softwares like screenconnect, anydesk and teamviewer.
Sage app integration
(printing documents from outlook, connecting to company server.)
ICT Support Technician
Matrix Warehouse, Johannesburg
Maintaining,
supporting, and repairing technological equipment (e.g., routers) or
peripheral devices for clients on site and remote.
Installing
and maintaining desktop and laptop operating systems, hardware, and software
packages like Microsoft 365 for clients in store.
Providing
all computer related technical assistance and resources daily to clients.
Building,
replacing, and assembling computer and laptop hardware.
Booking
in computers and laptops for repair and diagnosis using the company
inventory.
Recommending
and selling computer hardware and software to clients
EducationBachelor of Science: Computer Science
University
of South Africa - Johannesburg, South Africa
Bachelor of Science: Information Technology
Richfield
Graduate Institute of Technology - Johannesburg, South Africa
High School Diploma
Northview
High School - Johannesburg, South Africa
25d
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