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** job title:** call center manager
** department:** sales
** location:** midrand
** job type:** full tim e
** reporting to:** c e o
### job purpose:
the call center manager will oversee both inbound and outbound call operations this role involves managing the daily running and management of the center through effective use of resources, ensuring delivery of exceptional customer service the manager will be responsible for the implementation and management of systems and processes, including a comprehensive c r m platform
### key responsibilities:
** operations management:** oversee the effective management of both inbound and outbound calls to achieve business objectives ensure customer queries are handled promptly and accurately, meeting all agreed service levels and standards
** team leadership:** lead, motivate, and support a large team within a time sensitive and demanding environment this includes setting clear expectations, providing regular feedback, and developing skills of team members
** c r m and systems management:** set up, manage, and optimize c r m systems to track interactions and sales, ensuring data quality and usage consistency use c r m data to analyze call center metrics for continuous improvement
** process improvement:** identify and implement process improvements to increase efficiency and quality of service establish best practices for call handling and c r m use
** training and development:** develop and implement training programs that equip staff with the necessary skills to perform their roles ensure new and existing team members are proficient in using call center technologies and processes
** reporting:** prepare regular reports on the performance of the call center and staff, including analysis of data captured in the c r m system
** compliance and quality assurance:** ensure all company policies and procedures are adhered to, including compliance with legal and professional standards for customer contact and data management
### skills and qualifications:
proven experience as a call center manager or similar management role in customer service or sales
strong understanding of management practices and techniques
excellent leadership and interpersonal skills
proficiency in technology, especially c r m software and call center systems
strong analytical and problem solving abilities
excellent verbal and written communication skills
bachelor’s degree in business administration or related field; master’s degree preferred
### personal attributes:
high emotional intelligence and resilience in high pressure situations
adaptability and flexibility to handle unexpected challenges
strong coaching and mentoring skills to foster a high performance team
### salary:
market related
### how to apply:
send c v, proof of experience, as well as all other supporting documents to john@designerwater com
2d
Midrand
Results for marketing jobs in Job Seekers in Johannesburg
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Hi Sir/Madam.My name is Robson Mfuni I'm here looking for a part time Garden work please, I do have some other days in other places.my point for this advert is to fill up the days,I got so many references if you want to know more about my experience.Call/Whatsapp 0789632974.
1d
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My name is Mary. I am a 33 years old mosotho lady with a valid work permit. I can speak the following languages :English, sesotho, setswana, sepedi, Zulu and Xhosa.I AM LOOKING FOR A STAY IN/OUT JOBI am currently staying in ALBERTON .. I have more than 10 years of experience in taking care of kids and domestic work.I am great at packing wardrobes. Cleaning. Doing laundry, cooking and taking care of kids. I can work without supervision. I have worked in Lesotho for 3 years. RUSTERBURG for 2 years... Germiston for 5 years. Soweto for 3 years. .i left my previous job because my boss couldn't afford to pay me any more. She's no longer getting paid her full salary due to covid 19.I have been in SA for more than 10 years now. I am not working at the moment.I ALSO HAVE A DRIVER'S LICENSE.. (but I am not perfect in driving I am still trying to get used to it)I got the following certificates :CHILD CARE...MARITINE EMERGENCY CARE:FIRST AIDDIPLOMA IN DEPRESSIONEFFECTIVE NURSING IN TIMES OF CRISISINTRODUCING TO NURSINGHELPING YOUNG PEOPLE MANAGE WITH LOW MOOD AND STRESSINTRODUCTION TO PSYCHOLOGYHEALTH AND SAFETY AT WORKHYGIENE IN THE WORK PLACEBLOODBORNE PATHOGENSINFECTION PREVENTION AND CONTROL FOR COVID 19BASIC ENGLISH 1 ELEMENTARYBASIC ENGLISH 2 PRE-INTERMEDIATECREATE A SOCIAL MEDIA MARKETING CAMPAIGNCHEF AND BAKINGFRAUD INVESTIGATIONSTEP INTO SOCIAL CAREI am a mother of two beautiful children whom I love dearly... I usually go home in December holidays... Other than that I take a chance to go and see them onong weekend holidays... I am in a stable relationship but I am not married. I enjoy spending time with kids. I love them with all my heart.. I also enjoy reading..i would like to get a weekend off weekly or fortnight please.. if it's a stay in jobIf there is a misunderstanding at work, I sit down with my boss and adress it.I can cook the following : pap, rice, Samp, meat, fish, different kinds of vegetables, steamed bread, Macaroni and mince, fat cakes (Amagwenya) then also make salads.I am good at looking after kids. I love them as my own. Whenever I have worked I became friends with the kids. I am also good at cleaning. I know how to do all house chores.I can also help kids with homework and read for them. I got knowledge in ENGLISH and MATHS A little bit. I am very patient person when it comes to kids.I am a very down to earth, easy talking to, loving and caring person. I don't like holding grudges. If there is a problem I prefer to sit down, talk about it and let it go.I don't have any illness to declare. I am a Christian..I am very good at my work. I am good listener. I am hardworking and dedicated to my work. I love and enjoy doing my job. I am available to start working ASAP. Salary expectations are from 5000+...
1d
1
SavedSave
** job title:** call center manager
** department:** sales
** location:** midrand
** job type:** full tim e
** reporting to:** c e o
### job purpose:
the call center manager will oversee both inbound and outbound call operations this role involves managing the daily running and management of the center through effective use of resources, ensuring delivery of exceptional customer service the manager will be responsible for the implementation and management of systems and processes, including a comprehensive c r m platform
### key responsibilities:
** operations management:** oversee the effective management of both inbound and outbound calls to achieve business objectives ensure customer queries are handled promptly and accurately, meeting all agreed service levels and standards
** team leadership:** lead, motivate, and support a large team within a time sensitive and demanding environment this includes setting clear expectations, providing regular feedback, and developing skills of team members
** c r m and systems management:** set up, manage, and optimize c r m systems to track interactions and sales, ensuring data quality and usage consistency use c r m data to analyze call center metrics for continuous improvement
** process improvement:** identify and implement process improvements to increase efficiency and quality of service establish best practices for call handling and c r m use
** training and development:** develop and implement training programs that equip staff with the necessary skills to perform their roles ensure new and existing team members are proficient in using call center technologies and processes
** reporting:** prepare regular reports on the performance of the call center and staff, including analysis of data captured in the c r m system
** compliance and quality assurance:** ensure all company policies and procedures are adhered to, including compliance with legal and professional standards for customer contact and data management
### skills and qualifications:
proven experience as a call center manager or similar management role in customer service or sales
strong understanding of management practices and techniques
excellent leadership and interpersonal skills
proficiency in technology, especially c r m software and call center systems
strong analytical and problem solving abilities
excellent verbal and written communication skills
bachelor’s degree in business administration or related field; master’s degree preferred
### personal attributes:
high emotional intelligence and resilience in high pressure situations
adaptability and flexibility to handle unexpected challenges
strong coaching and mentoring skills to foster a high performance team
### salary:
market related
### how to apply:
send c v, proof of experience, as well as all other supporting documents to john@designerwater com
2d
1
SavedSave
I am driven and motivated professional with MBA ,Bcom in finance , certified accountant ( I can sign financial statements ) , ACCA (applied stage )and with several diplomas in accounting. With over several years of success linking finance, corporate governance , strategic plans , investment planning, mission and vision to business operations, the value I bring in South Africa Connection extends far beyond that of typical Chief Financial Officer or Chief executive officer. Not only am I effective in developing strategic plans,corporate governance plans, investment , divided planning, planning growth ,innovation , budgets and forecast, I know what it will take for operations, marketing and sales to successfully execute on them to deliver strong sustainable revenue, profit and performance results. I can perform any of the following tasks:Prepare and interpret monthly management accounts and annual reports Implement financial plans Assess and manage risks Reconcile balance sheets Analyse margins Manage budgets Handle debtors Monitor cash flows statements and predict future trends Conduct reviews and evaluations for cost-reduction Develop external relationships, for example; solicitors, bankers, Inland Revenue Liaise with auditors to ensure annual monitoring is carried out Arrange new sources of finance and debt facilities Ensure that all transactional, payroll and VAT/ taxation requirements are met Keep on top of changes in regulation and legislation and new industry developments Monitoring business performance Monitoring cash flow Overseeing the budgets and that everyone is sticking to them Working with departments and teams Supervising your own accounts team Preparing accounts Developing financial models Planning for the future Competitor analysis Strategic planning,Ensures staff and Board have sufficient and up-to-date information Looks to the future for change opportunities,Interfaces between Board and employees,Interfaces between organization and community
2d
2
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Aucious Cyrus (MWN) is looking for a job full time or part time.he is good at gardens, painting cleaning house and also do some plumbing .he is a hardworking person, trustworthy and reliable.he looks after the garden without supervision he has been Avery good assets to our home for more information call +27630759809
Aucious Cyrus call or watsap on +27837043679 or +27837616486
3d
After a year/s of being self employed I'm back on the job market again. My ñame is Sindi I'm 38 yeàrs old. Am an experienced senior Receptionist, I càn multi task between A busy Board,admin, customer care with ease. I need minimal to No training at frontline management. I'm also a BRUTAL sales person and chase revenue. I fully understand what customer service is and can maintain long lasting Relationships in business. I'm a fluent commentator and very vibrant yet professional.Sales, my first love. I started my own sales business àt 8 years I don't fear rejection ànd not afraid to knock on doors . The adrenaline and competitive levels are within me and real. I've sold Weird unfavourable products and still made headlines (literally) I'm a mother of two boys and have a stable family set up. I'm mobile and can work flexible hours and overtime. Because time is money and petrol is expensive let's discuss my salary expectations here. I will not settle for any position less than R8000 with commission. Nothing less than 10.000 on straight up basic. Thanks for reading thus far. My number is 0614887607. I reside in JHB South but very flexible to work around Any jhb parts. Stay blessed.
3d
1
After a year/s of being self employed I'm back on the job market again. My ñame is Sindi I'm 38 yeàrs old. Am an experienced senior Receptionist, I càn multi task between A busy Board,admin, customer care with ease. I need minimal to No training at frontline management. I'm also a BRUTAL sales person and chase revenue. I fully understand what customer service is and can maintain long lasting Relationships in business. I'm a fluent commentator and very vibrant yet professional.Sales, my first love. I started my own sales business àt 8 years I don't fear rejection ànd not afraid to knock on doors . The adrenaline and competitive levels are within me and real. I've sold Weird unfavourable products and still made headlines (literally) I'm a mother of two boys and have a stable family set up. I'm mobile and can work flexible hours and overtime. Because time is money and petrol is expensive let's discuss my salary expectations here. I will not settle for any position less than R8000 with commission. Nothing less than 10.000 on straight up basic. Thanks for reading thus far. My number is 0614887607. I reside in JHB South but very flexible to work around Any jhb parts. Stay blessed.
3d
1
After a year/s of being self employed I'm back on the job market again. My ñame is Sindi I'm 38 yeàrs old. Am an experienced senior Receptionist, I càn multi task between A busy Board,admin, customer care with ease. I need minimal to No training at frontline management. I'm also a BRUTAL sales person and chase revenue. I fully understand what customer service is and can maintain long lasting Relationships in business. I'm a fluent commentator and very vibrant yet professional.Sales, my first love. I started my own sales business àt 8 years I don't fear rejection ànd not afraid to knock on doors . The adrenaline and competitive levels are within me and real. I've sold Weird unfavourable products and still made headlines (literally) I'm a mother of two boys and have a stable family set up. I'm mobile and can work flexible hours and overtime. Because time is money and petrol is expensive let's discuss my salary expectations here. I will not settle for any position less than R8000 with commission. Nothing less than 10.000 on straight up basic. Thanks for reading thus far. My number is 0614887607. I reside in JHB South but very flexible to work around Any jhb parts. Stay blessed.0614887607 again
3d
1
SKILLS MATRIX:· Management – 20+ years· Admin & Office Management – 20 years +· Human Resources & KPI – 5 years (Group Level)· Labour – 5 years (Internal, CCMA & Bargaining Counsels)· Recruitment - 13 years + (agency, in-house, freelance and management)· Accounting – 14 years +· Golf Events – 3 years· Golf Industry – 10 years· Marketing - 9 years and 10 months· Operations & Business Management – 12 years +· Projects – 3 years
3d
1
I am driven and motivated professional with MBA ,Bcom in finance , certified accountant ( I can sign financial statements ) and with several diplomas in accounting. With over several years of success linking finance, corporate governance , strategic plans , investment planning, mission and vision to business operations, the value I bring in South Africa Connection extends far beyond that of typical Chief Financial Officer or Chief executive officer. Not only am I effective in developing strategic plans,corporate governance plans, investment , divided planning, planning growth ,innovation , budgets and forecast, I know what it will take for operations, marketing and sales to successfully execute on them to deliver strong sustainable revenue, profit and performance results. I can perform any of the following tasks:Prepare and interpret monthly management accounts and annual reports Implement financial plans Assess and manage risks Reconcile balance sheets Analyse margins Manage budgets Handle debtors Monitor cash flows statements and predict future trends Conduct reviews and evaluations for cost-reduction Develop external relationships, for example; solicitors, bankers, Inland Revenue Liaise with auditors to ensure annual monitoring is carried out Arrange new sources of finance and debt facilities Ensure that all transactional, payroll and VAT/ taxation requirements are met Keep on top of changes in regulation and legislation and new industry developments Monitoring business performance Monitoring cash flow Overseeing the budgets and that everyone is sticking to them Working with departments and teams Supervising your own accounts team Preparing accounts Developing financial models Planning for the future Competitor analysis Strategic planning,Ensures staff and Board have sufficient and up-to-date information Looks to the future for change opportunities,Interfaces between Board and employees,Interfaces between organization and community.
5d
2
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I am a young lady looking for an opportunity to grow. I am a fast and intelligent learner that can fit easily in a department provided training. I would appreciate any chance given. My strongest fields are:* working with children of all ages and doing stimulation according to age. * admin work* customer service* elderly care* marketingI am currently doing a Digital Marketing course with Udemy. I would really like to get into this industry as it provides growth and working with a big circle of people and audience. A chance given to prove myself would be greatly appreciated. Kind regardsKatie
6d
2
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I am a young lady looking for an opportunity to grow. I am a fast and intelligent learner that can fit easily in a department provided training. I would appreciate any chance given. My strongest fields are:* working with children of all ages and doing stimulation according to age. * admin work* customer service* elderly care* marketingI am currently doing a Digital Marketing course with Udemy. The idea is to be able to work remotely as well after hours. A chance given to prove myself would be greatly appreciated. Kind regardsKatie
6d
1
SavedSave
I am driven and motivated professional with MBA ,Bcom in finance , certified accountant ( I can sign financial statements ) , ACCA (applied stage )and with several diplomas in accounting. With over several years of success linking finance, corporate governance , strategic plans , investment planning, mission and vision to business operations, the value I bring in South Africa Connection extends far beyond that of typical Chief Financial Officer or Chief executive officer. Not only am I effective in developing strategic plans,corporate governance plans, investment , divided planning, planning growth ,innovation , budgets and forecast, I know what it will take for operations, marketing and sales to successfully execute on them to deliver strong sustainable revenue, profit and performance results. I can perform any of the following tasks:Prepare and interpret monthly management accounts and annual reports Implement financial plans Assess and manage risks Reconcile balance sheets Analyse margins Manage budgets Handle debtors Monitor cash flows statements and predict future trends Conduct reviews and evaluations for cost-reduction Develop external relationships, for example; solicitors, bankers, Inland Revenue Liaise with auditors to ensure annual monitoring is carried out Arrange new sources of finance and debt facilities Ensure that all transactional, payroll and VAT/ taxation requirements are met Keep on top of changes in regulation and legislation and new industry developments Monitoring business performance Monitoring cash flow Overseeing the budgets and that everyone is sticking to them Working with departments and teams Supervising your own accounts team Preparing accounts Developing financial models Planning for the future Competitor analysis Strategic planning,Ensures staff and Board have sufficient and up-to-date information Looks to the future for change opportunities,Interfaces between Board and employees,Interfaces between organization and community.
7d
1
SavedSave
I know the feeling!
It sucks not being able to afford the
basics, not even mentioning having a bit of fun like an outing with the kids
every once in a while…
Lets change all that!
Earn daily using Social Media
Needed – Cellphone, laptop/computer
Wi-Fi
At least 2 hours a day
Must be coachable
NO tech skills needed
Check out my website - https://www.financiallyfreewithm.com/success
Or send me an email asking for more information – maryke@financiallyfreewithm.com
9d
VERIFIED
SavedSave
Hie my name is Ntokozo am from Soweto am haveing difficulty's with life as all my parents died and I have no one in my life am all alone I have tried but am failing I can't find any job as I never finished school I wish to be like other children but I can't because am always dressing the same clothes all the time I wish I had someone the could help me with anything I also have alot off business ideas but because off funds I can't do anything so am asking if u have a job nor anything please help God bless you
10d
1
SavedSave
Experienced WordPress Developer with a passion for creating responsive, user-friendly websites. Proficient in front-end and back-end technologies, with a focus on delivering high-quality, efficient code. Skilled in custom theme and plugin development, SEO optimization, and performance tuning.Contact whatsapp : 077698118
10d
1
SavedSave
Good day all, My name is Mvelo. I'm a 27 year trustworthy Zimbabwean lady. Are you looking for a caregiver to look after your parents, take them to doctor' s appointment , grocery shopping or just to keep an extra eye on them while you are at work. Get in touch with Mvelo the perfect one with caregiver certificate, childminding certificate, First aid certificate, 4 years experience and traceable references as well. For more information please call or whatsap me on 0735015301 I'm available to start anyday.
12d
1
I am currently in the job market looking for full time HR Manager & Payroll/ HRBP/ Talent Acquisition Specialist poitions.I have more than 10 years experience as HR professional. I am a strategic business partner delivering definitive and sustainable value. I thrive on thorough HR and business processes and their day to today business outcome. I collaborate with line management to ensure that their business units deliver value. My CV is available on request and I am looking forward to here from you.Thank you kindly RegardsVuyo
14d
1
SavedSave
Email us: info@tasktitans.co.zaPhone/WhatsApp: 069 605 7591We can assist with the following and more:Marketing - Advertising - Social Media - Facebook - Email and Web Hosting - Promotions - Venues - CRM Integration - Database Sheets - Cloud Storage - Data Organization - Content Formatting - Logo Design - Content Formatting
15d
1
SavedSave
Greetings. I am a lady looking for employment in the Clerical and Administration sector. I have plus/minus 3 years of experience as well as experience in Tender Administration. I've obtained a certificate in Administration Procedures and Digital Marketing, amongst many. If you are my future recruiter or employer, please do not hesitate to contact me on 062 237 0091 or via email at konkeokuhle.peter@gmail.com. Looking forward to hearing from you soon.
16d
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