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** job title:** call center manager
** department:** sales
** location:** midrand
** job type:** full tim e
** reporting to:** c e o
### job purpose:
the call center manager will oversee both inbound and outbound call operations this role involves managing the daily running and management of the center through effective use of resources, ensuring delivery of exceptional customer service the manager will be responsible for the implementation and management of systems and processes, including a comprehensive c r m platform
### key responsibilities:
** operations management:** oversee the effective management of both inbound and outbound calls to achieve business objectives ensure customer queries are handled promptly and accurately, meeting all agreed service levels and standards
** team leadership:** lead, motivate, and support a large team within a time sensitive and demanding environment this includes setting clear expectations, providing regular feedback, and developing skills of team members
** c r m and systems management:** set up, manage, and optimize c r m systems to track interactions and sales, ensuring data quality and usage consistency use c r m data to analyze call center metrics for continuous improvement
** process improvement:** identify and implement process improvements to increase efficiency and quality of service establish best practices for call handling and c r m use
** training and development:** develop and implement training programs that equip staff with the necessary skills to perform their roles ensure new and existing team members are proficient in using call center technologies and processes
** reporting:** prepare regular reports on the performance of the call center and staff, including analysis of data captured in the c r m system
** compliance and quality assurance:** ensure all company policies and procedures are adhered to, including compliance with legal and professional standards for customer contact and data management
### skills and qualifications:
proven experience as a call center manager or similar management role in customer service or sales
strong understanding of management practices and techniques
excellent leadership and interpersonal skills
proficiency in technology, especially c r m software and call center systems
strong analytical and problem solving abilities
excellent verbal and written communication skills
bachelor’s degree in business administration or related field; master’s degree preferred
### personal attributes:
high emotional intelligence and resilience in high pressure situations
adaptability and flexibility to handle unexpected challenges
strong coaching and mentoring skills to foster a high performance team
### salary:
market related
### how to apply:
send c v, proof of experience, as well as all other supporting documents to john@designerwater com
6d
Midrand
Results for jobs seekers sales in Job Seekers in Gauteng
1
I am urgently looking for a job. I am honest, self motivated, reliable person and willing to learn. I have Matric, Security Grade C, A+ PC Technician and N + certificates. I have 1 yr experience as a Cashier, 3 yrs as a Sales Consultant at a furniture shop and 3 years as an Office Administrator at a construction company and 1 year as a Security Officer. I have code 8 drivers license.
6h
1
Am charles (37) malawian urgently looking for a job as an office admin assistant, data capture, warehouse clerk, driver ( have code 10 license with pdp (9 years driving experience) or any related field
am well experienced in manufacturing industry, transport industry & in nutrition & animal feeds & sales & supplying hospital equipment & supplies
i have 12 years experience in administration
i can do the following
data capturing,
invoicing,
quotations,
filing,
scheduling,
maintaining internal databases
am dedicated, fast learner & skilled individual who excel in any administrative field
i have basic computer skills, am punctual & reliable i can work remotely & have my own transport
for cv & references please email me at charleschipokosa@yahoo com or u can contact me directly at 073 060 7816,
kind regards
charles
8h
1
Am charles (37) malawian urgently looking for a job as an office admin assistant, data capture, warehouse clerk, driver ( have code 10 license with pdp (9 years driving experience) or any related field
Am well experienced in manufacturing industry, transport industry & in nutrition & animal feeds & sales & supplying hospital equipment & supplies
i have 12 years experience in administration
i can do the following
data capturing,
invoicing,
quotations,
filing,
scheduling,
maintaining internal databases
am dedicated, fast learner & skilled individual who excel in any administrative field
i have basic computer skills, am punctual & reliable i can work remotely & have my own transport
For cv & references please email me at charleschipokosa@yahoo com or u can contact me directly at 073 060 7816,
kind regards
Charles
8h
1
SavedSave
My name is Agness Hanembuya from Zimbabwe currently living in Johannesburg.I have 3 Years Work Experience in the Financial Services, Clerical & Administration , and Customer Service field.I possess a:• High School Diploma• Caregiving CertificateI've worked as a • Call Centre Agent• Administrator • Assistant Front Office Supervisor• Secretary / Receptionist• Sales Representative • CaregiverI'm a Trustworthy, Honest, Reliable and Hardworking woman with strong Communication skills. I am seeking for employment as an Administrator, Receptionist, Caregiver or Housekeeper. I am willing to do what is required of me and my duties.My CV, Qualifications and Contactable Reference are available upon request. You can Call/WhatsApp me on 0837667472 or email me on agneshanembuya@gmail.com Thank You.
12h
1
Am charles (37) malawian urgently looking for a job as an office admin assistant, data capture, warehouse clerk, driver ( have code 10 license with pdp (9 years driving experience) or any related field
am well experienced in manufacturing industry, transport industry & in nutrition & animal feeds & sales & supplying hospital equipment & supplies
i have 12 years experience in administration
i can do the following
data capturing,
invoicing,
quotations,
filing,
scheduling,
maintaining internal databases
am dedicated, fast learner & skilled individual who excel in any administrative field
i have basic computer skills, am punctual & reliable i can work remotely & have my own transport
for cv & references please email me at charleschipokosa@yahoo.com or u can contact me directly at 073 060 7816,
kind regards
charles
1d
1
Am charles malawian aged 37 urgently looking for a job as an office admin assistant, data capture, warehouse clerk, driver ( have code 10 license with pdp (9 years driving experience) or any related field
am well experienced in manufacturing industry, transport industry & in nutrition & animal feeds & sales & supplying hospital equipment & supplies
i have 12 years experience in administration
i can do the following
data capturing,
invoicing,
quotations,
filing,
scheduling,
maintaining internal databases
am dedicated, fast learner & skilled individual who excel in any administrative field
i have basic computer skills, am punctual & reliable i can work remotely & have my own transport
for cv & references please email me at charleschipokosa@yahoocom or u can contact me directly at 073 060 7816,
kind regards
charles
1d
SavedSave
Good day I'm looking for a job doesn't matter what trade my hands can do alot of diffrent things if you have anything available please let me know I've got experience in mechanical shopfitting maintenance etc if you need my cv please ask me I don't mind sending it to you I'm young and energetic ready for anything coming my way here is my contact details 0652391144 Justin thanks so much
1d
3
SavedSave
Hi everyone i am looking for a new role and would appreciate your support i have a diploma in labour law with 11 months experience in the field
i also have sales consultants and retail experience(4years) i am currently completing 6 months in the financial sector # open to work
1d
1
am driven and motivated professional with MBA ,Bcom in finance , certified accountant ( I can sign financial statements ) , ACCA (applied stage )and with several diplomas in accounting. With over several years of success linking finance, corporate governance , strategic plans , investment planning, mission and vision to business operations, the value I bring in South Africa Connection extends far beyond that of typical Chief Financial Officer or Chief executive officer. Not only am I effective in developing strategic plans,corporate governance plans, investment , divided planning, planning growth ,innovation , budgets and forecast, I know what it will take for operations, marketing and sales to successfully execute on them to deliver strong sustainable revenue, profit and performance results. I can perform any of the following tasks:Prepare and interpret monthly management accounts and annual reports Implement financial plans Assess and manage risks Reconcile balance sheets Analyse margins Manage budgets Handle debtors Monitor cash flows statements and predict future trends Conduct reviews and evaluations for cost-reduction Develop external relationships, for example; solicitors, bankers, Inland Revenue Liaise with auditors to ensure annual monitoring is carried out Arrange new sources of finance and debt facilities Ensure that all transactional, payroll and VAT/ taxation requirements are met Keep on top of changes in regulation and legislation and new industry developments Monitoring business performance Monitoring cash flow Overseeing the budgets and that everyone is sticking to them Working with departments and teams Supervising your own accounts team Preparing accounts Developing financial models Planning for the future Competitor analysis Strategic planning,Ensures staff and Board have sufficient and up-to-date information Looks to the future for change opportunities,Interfaces between Board and employees,Interfaces between organization and community
1d
SavedSave
I am a freelance sales rep with experience in the automotive industry looking for more products to sell. I already have a customer base, but I am looking to add more products to my catalog. If you have a company looking for a freelance sales rep to sell your products, please contact me on 0835356744 or olieman.st@gmail.com
2d
1
SavedSave
I am looking for a job as one of the following or a combination thereof: reception, secretary, PA, girl Friday, office manager, administrator, HR administrator, buyer, events coordinator, orders clerk, cashier, internal sales representative, assistant manager, general manager or marketer within a retail, office, corporate, industrial or farm environment.Type of job: permanent, casual, contract or tempArea: east rand and surroundsI can be contacted on 074 948 1506 and I am available immediately.Kind regardsDebbie
2d
1
To whom it may concern,I am currently looking for a job in Sales / Customer Service. I have 6 months call Centre experience selling Discovery Long Term Insurance. I call Existing and Non Existing customers and sell them insurance. I have experience in cold calling and I have more than a year in Sales Experience. I currently have Grade 10 but I am studying part time towards my Matric. The reason why I am currently is because I am looking for a position that has a basic or basic + comm. I am able to work in an office as well as work from home. I am available immediately. Please contact me more for a more detailed C.V.Kind Regards,Tristan Mackenzie
4d
1
To whom it may concern,I am currently looking for a job in Sales / Customer Service. I have 6 months call Centre experience selling Discovery Long Term Insurance. I call Existing and Non Existing customers and sell them insurance. I have experience in cold calling and I have more than a year in Sales Experience. I currently have Grade 10 but I am studying part time towards my Matric. The reason why I am currently is because I am looking for a position that has a basic or basic + comm. I am able to work in an office as well as work from home. I am available immediately. Please contact me more for a more detailed C.V.Kind Regards,Tristan Mackenzie
4d
1
To whom it may concern,I am currently looking for a job in Sales / Customer Service. I have 6 months call Centre experience selling Discovery Long Term Insurance. I call Existing and Non Existing customers and sell them insurance. I have experience in cold calling and I have more than a year in Sales Experience. I currently have Grade 10 but I am studying part time towards my Matric. The reason why I am currently is because I am looking for a position that has a basic or basic + comm. I am able to work in an office as well as work from home. I am available immediately. Please contact me more for a more detailed C.V.Kind Regards,Tristan Mackenzie
4d
SavedSave
Direct
and co-ordinate the activities of workers who prepare, portion and serve food.1. Weekly top
20 line price to be completed.
2. Floor walk
and meeting with store/floor manager.
3. Hold
planning meeting with staff.
4. Ensure
department is ready for store opening.
5. Maintain cleanliness and
hygiene to appropriate standards within the department workstations and whole
shop where necessary.
6. Sufficient
staffing and production for analyzed sales trends.
7. All
display fridges and equipment is clean and in
good state of repair.
8. Temperatures
of the fridges is correct ad logged at least twice a day.
9. Ensure
departments cleaning schedules are followed.
10. Waste,
inter departmental transfers and shrinkage is managed and correctly recorded.11. Analyse
the departments ranking report, GP% and ratio.12. Ensure top
sellers are in stock.13. Check
quality and identify short dated expiring stock.14. Out of
stocks are managed and orders are placed in time.15. Promotion
commitments are honoured and point of sale displayed.16. Ensure all
staff dressed in correct SPAR uniform and protective clothing with name badge.17. Back of
house management must be kept clean and tidy.18. Ensure
full seasonal range is available.19. Receive
all HMR deliveries with the receiving manager to ensure quality and quantity.20. Check that
the scales and front end are updated with the correct prices.21. Ensure all
customers catering orders are communicated to staff and ready for collection.22. Ensure the
correct seasonal merchandising principles are followed.
23. Advance
planning for upcoming events.24.Control Stock.25.Point of Sale and Pricing.26.Hygiene and House Keeping.27.Manage Staff.28.Manage Customers.RequirementsYou must have 5-10 years in managing a HMR department,preferably within a Superspar.Matric NQF
Level 4 equivalentTechnical
Qualifications preparing and cooking food
Recognised Chef apprenticeship/ LearnershipIf you do not hear back fro the company within 7 days your application was unsuccesful.Email CV to FinnC@retail.spar.co.za
6d
1
SavedSave
** job title:** call center manager
** department:** sales
** location:** midrand
** job type:** full tim e
** reporting to:** c e o
### job purpose:
the call center manager will oversee both inbound and outbound call operations this role involves managing the daily running and management of the center through effective use of resources, ensuring delivery of exceptional customer service the manager will be responsible for the implementation and management of systems and processes, including a comprehensive c r m platform
### key responsibilities:
** operations management:** oversee the effective management of both inbound and outbound calls to achieve business objectives ensure customer queries are handled promptly and accurately, meeting all agreed service levels and standards
** team leadership:** lead, motivate, and support a large team within a time sensitive and demanding environment this includes setting clear expectations, providing regular feedback, and developing skills of team members
** c r m and systems management:** set up, manage, and optimize c r m systems to track interactions and sales, ensuring data quality and usage consistency use c r m data to analyze call center metrics for continuous improvement
** process improvement:** identify and implement process improvements to increase efficiency and quality of service establish best practices for call handling and c r m use
** training and development:** develop and implement training programs that equip staff with the necessary skills to perform their roles ensure new and existing team members are proficient in using call center technologies and processes
** reporting:** prepare regular reports on the performance of the call center and staff, including analysis of data captured in the c r m system
** compliance and quality assurance:** ensure all company policies and procedures are adhered to, including compliance with legal and professional standards for customer contact and data management
### skills and qualifications:
proven experience as a call center manager or similar management role in customer service or sales
strong understanding of management practices and techniques
excellent leadership and interpersonal skills
proficiency in technology, especially c r m software and call center systems
strong analytical and problem solving abilities
excellent verbal and written communication skills
bachelor’s degree in business administration or related field; master’s degree preferred
### personal attributes:
high emotional intelligence and resilience in high pressure situations
adaptability and flexibility to handle unexpected challenges
strong coaching and mentoring skills to foster a high performance team
### salary:
market related
### how to apply:
send c v, proof of experience, as well as all other supporting documents to john@designerwater com
6d
1
SavedSave
I am driven and motivated professional with MBA ,Bcom in finance , certified accountant ( I can sign financial statements ) , ACCA (applied stage )and with several diplomas in accounting. With over several years of success linking finance, corporate governance , strategic plans , investment planning, mission and vision to business operations, the value I bring in South Africa Connection extends far beyond that of typical Chief Financial Officer or Chief executive officer. Not only am I effective in developing strategic plans,corporate governance plans, investment , divided planning, planning growth ,innovation , budgets and forecast, I know what it will take for operations, marketing and sales to successfully execute on them to deliver strong sustainable revenue, profit and performance results. I can perform any of the following tasks:Prepare and interpret monthly management accounts and annual reports Implement financial plans Assess and manage risks Reconcile balance sheets Analyse margins Manage budgets Handle debtors Monitor cash flows statements and predict future trends Conduct reviews and evaluations for cost-reduction Develop external relationships, for example; solicitors, bankers, Inland Revenue Liaise with auditors to ensure annual monitoring is carried out Arrange new sources of finance and debt facilities Ensure that all transactional, payroll and VAT/ taxation requirements are met Keep on top of changes in regulation and legislation and new industry developments Monitoring business performance Monitoring cash flow Overseeing the budgets and that everyone is sticking to them Working with departments and teams Supervising your own accounts team Preparing accounts Developing financial models Planning for the future Competitor analysis Strategic planning,Ensures staff and Board have sufficient and up-to-date information Looks to the future for change opportunities,Interfaces between Board and employees,Interfaces between organization and community
7d
After a year/s of being self employed I'm back on the job market again. My ñame is Sindi I'm 38 yeàrs old. Am an experienced senior Receptionist, I càn multi task between A busy Board,admin, customer care with ease. I need minimal to No training at frontline management. I'm also a BRUTAL sales person and chase revenue. I fully understand what customer service is and can maintain long lasting Relationships in business. I'm a fluent commentator and very vibrant yet professional.Sales, my first love. I started my own sales business àt 8 years I don't fear rejection ànd not afraid to knock on doors . The adrenaline and competitive levels are within me and real. I've sold Weird unfavourable products and still made headlines (literally) I'm a mother of two boys and have a stable family set up. I'm mobile and can work flexible hours and overtime. Because time is money and petrol is expensive let's discuss my salary expectations here. I will not settle for any position less than R8000 with commission. Nothing less than 10.000 on straight up basic. Thanks for reading thus far. My number is 0614887607. I reside in JHB South but very flexible to work around Any jhb parts. Stay blessed.
8d
1
After a year/s of being self employed I'm back on the job market again. My ñame is Sindi I'm 38 yeàrs old. Am an experienced senior Receptionist, I càn multi task between A busy Board,admin, customer care with ease. I need minimal to No training at frontline management. I'm also a BRUTAL sales person and chase revenue. I fully understand what customer service is and can maintain long lasting Relationships in business. I'm a fluent commentator and very vibrant yet professional.Sales, my first love. I started my own sales business àt 8 years I don't fear rejection ànd not afraid to knock on doors . The adrenaline and competitive levels are within me and real. I've sold Weird unfavourable products and still made headlines (literally) I'm a mother of two boys and have a stable family set up. I'm mobile and can work flexible hours and overtime. Because time is money and petrol is expensive let's discuss my salary expectations here. I will not settle for any position less than R8000 with commission. Nothing less than 10.000 on straight up basic. Thanks for reading thus far. My number is 0614887607. I reside in JHB South but very flexible to work around Any jhb parts. Stay blessed.
8d
1
After a year/s of being self employed I'm back on the job market again. My ñame is Sindi I'm 38 yeàrs old. Am an experienced senior Receptionist, I càn multi task between A busy Board,admin, customer care with ease. I need minimal to No training at frontline management. I'm also a BRUTAL sales person and chase revenue. I fully understand what customer service is and can maintain long lasting Relationships in business. I'm a fluent commentator and very vibrant yet professional.Sales, my first love. I started my own sales business àt 8 years I don't fear rejection ànd not afraid to knock on doors . The adrenaline and competitive levels are within me and real. I've sold Weird unfavourable products and still made headlines (literally) I'm a mother of two boys and have a stable family set up. I'm mobile and can work flexible hours and overtime. Because time is money and petrol is expensive let's discuss my salary expectations here. I will not settle for any position less than R8000 with commission. Nothing less than 10.000 on straight up basic. Thanks for reading thus far. My number is 0614887607. I reside in JHB South but very flexible to work around Any jhb parts. Stay blessed.0614887607 again
8d
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