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Location: Gauteng Regional Office, Lanseria, South Africa (with regular travel to regions and stores nationwide)Direct reports: Training Manager, Product Knowledge ManagerDepartment: People & CultureCompany OverviewCash Crusaders is South Africa’s favorite second-hand and new goods retail chain, operating through a combination of corporate and franchised stores nationwide. We buy, sell, and loan against a wide range of quality goods and are committed to delivering outstanding customer experiences in every store.Role PurposeThe Head of People Management is a strategic and hands-on leadership role responsible for building a high-performance, customer-obsessed culture across both corporate and franchised stores. This position combines people and culture leadership with full ownership of three key operational functions that directly impact store performance:Company-wide Training & DevelopmentNational Mystery Shopper ProgramProduct Knowledge & Technical TrainingThe successful candidate will ensure that every employee in corporate and franchised stores has the skills, knowledge, and behaviors needed to consistently deliver the Cash Crusaders brand promise.Key ResponsibilitiesStrategic People & Culture LeadershipDesign and implement the People strategy with a primary focus on talent development, retention, succession planning, culture, and employee engagement across corporate and franchised operations.Partner closely with the leadership team and franchisees to drive organizational capability and consistent performance standards.Training & Development (Full ownership)Lead the national Training department to deliver induction, upskilling, leadership development, and franchisee-specific programs for both corporate and franchised stores.Continuously enhance blended learning solutions (e-learning, classroom, on-the-job, mobile).Measure training effectiveness through KPIs such as speed-to-competence, staff retention, and store performance.Mystery Shopper Program (Full ownership)Own the design, execution, and ongoing improvement of the national mystery shopper program covering all corporate and franchised stores.Convert mystery shopper insights into targeted coaching and training interventions.Present monthly results to the leadership team and drive corrective action plans where required.Product Knowledge & Technical Training (Full ownership)Ensure every buyer, seller, and cashier in corporate and franchised stores possesses deep, current knowledge of all product categories (electronics, tools, musical instruments, jewelry, sporting goods, etc.).Co https://www.executiveplacements.com/Jobs/H/Head-of-Learning-and-Development-1248935-Job-Search-01-07-2026-02-00-16-AM.asp?sid=gumtree

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