Data capturer jobs in Johannesburg | Gumtree Classifieds in Johannesburg

Clear All

Top ads

** job title:** call center manager ** department:** sales ** location:** midrand ** job type:** full tim e ** reporting to:** c e o ### job purpose: the call center manager will oversee both inbound and outbound call operations this role involves managing the daily running and management of the center through effective use of resources, ensuring delivery of exceptional customer service the manager will be responsible for the implementation and management of systems and processes, including a comprehensive c r m platform ### key responsibilities: ** operations management:** oversee the effective management of both inbound and outbound calls to achieve business objectives ensure customer queries are handled promptly and accurately, meeting all agreed service levels and standards ** team leadership:** lead, motivate, and support a large team within a time sensitive and demanding environment this includes setting clear expectations, providing regular feedback, and developing skills of team members ** c r m and systems management:** set up, manage, and optimize c r m systems to track interactions and sales, ensuring data quality and usage consistency use c r m data to analyze call center metrics for continuous improvement ** process improvement:** identify and implement process improvements to increase efficiency and quality of service establish best practices for call handling and c r m use ** training and development:** develop and implement training programs that equip staff with the necessary skills to perform their roles ensure new and existing team members are proficient in using call center technologies and processes ** reporting:** prepare regular reports on the performance of the call center and staff, including analysis of data captured in the c r m system ** compliance and quality assurance:** ensure all company policies and procedures are adhered to, including compliance with legal and professional standards for customer contact and data management ### skills and qualifications: proven experience as a call center manager or similar management role in customer service or sales strong understanding of management practices and techniques excellent leadership and interpersonal skills proficiency in technology, especially c r m software and call center systems strong analytical and problem solving abilities excellent verbal and written communication skills bachelor’s degree in business administration or related field; master’s degree preferred ### personal attributes: high emotional intelligence and resilience in high pressure situations adaptability and flexibility to handle unexpected challenges strong coaching and mentoring skills to foster a high performance team ### salary: market related ### how to apply: send c v, proof of experience, as well as all other supporting documents to john@designerwater com

Midrand

Results for data capturer jobs in All Categories in Johannesburg

Save

Your verbal and written communication, in English and Afrikaans, at all levels as well as:Formal Education:MatricRelevant NQF 5Successfully completed the RE 5 Examination Level 1Experience:A minimum of three (3) years´ Claims experienceA minimum of five (5) years´ working experience within Insurance industrywill enable you to do the following duties:Effectively maintain claims standards and provide quality client service:Register motor / non motor claims for personal and commercial policiesAppoint assessorsConfirm and make sure that cover is sufficientResponsible for handling of and settling of claims for clients allocated and ensuring accurate capturing and updating on all data systemsManage the claim from start through to settlement stageGathering information about the insurance claim from the client and any others involvedExamining the details on completed forms and checking these against the cover provided by the insurance policyConsulting with other staff to decide the outcome of the claim and any compensation to be paidInforming the client of the outcome of the claim in writingReferring large or complex claims to other professionals such as a loss adjusterDetermine merits based on facts and investigation of reports presentedSettle claims within set parameters to avoid leakageObtain all information required for settlement or rejection of claimsDo continuous adjustments of reservesArrange / deal with the fulfilment of the following:Car hire for insured in the event of an accident where vehicle not drivable or of car has been stolenArrange contractors to assist insured with obtaining critical documents to support claimManage salvage processmotor & non-motor salvage right through to recovery payment receivedFollow up with loss adjustors/assessors periodically/ daily if requiredAbility to negotiate claims with clients, service providers and Insurance marketKeep detailed, dated file notes of all discussions on the claim filesAbility to negotiate contentious claim with Insurance market and clientsPotential errors and omissions must be immediately referred to Claims ManagerResponsible for completion of claim files upon finalisation of claim and do filing to EDSEnsure that claims files are maintained in accordance with operational standard and company proceduresDaily system updates (Such as diary & daily mail)Detail Prompt feedback and handling of complaints (internal & external)Ensure resolution of queries and complaints speedilyTo submit and provide insurer feedback & reports as per agreed timelinesEnsure a pleasant claims experienceFacilitate and maintain sound working relationships with clients, colleagues, markets, and service providers, including but not limited to local marketsEnsure policy maintenance after a claim is completedUpdate underwriting of items to be deleted/replacedMaintain records of all reports submitted to clients.Service delivery to ensure customer satisfaction:Maintain service, quality and desired outputs within a specific f https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4Mzk0M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778909&xid=1109_183943

14h

Bryanston

Save

The Role: We are looking for an experienced HR Practitioner for a 12-month fixed term contract for our client in Mpumalanga.We are looking for 3 to 5 years of work experience as an HR Practitioner, working with TES and Labour Broker Employees on Projects for the BU.Â We require your extensive knowledge of the SAP HR Systems and audit procedures.Â Will be responsible for the following: Support to all Contractors on the project by facilitating the contractor recruitment processReporting weekly and monthly local labour statsOnboarding reporting and general HR mattersÂ Minimum educational level: Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â National Diploma in Human Resources ManagementBTech in Human Resources ManagementÂ Skills and Experience: Duties and Responsibilities include the following: Â Â Â Â Â Do quality checks on documentationEnsure data is captured accuratelyEnsure availability of information for client feedback and reporting purposesEnsure that all relevant information is available for capturingExecute responsibilities in a manner that is in accordance to guidelines and standards associated with Human Resources (HR) services within Business Unit (BU) = Projects ER strategy and Recruitment procedureComply with HR metrics, standards and guidelinesEnsure contractor compliance to applicable policies, processes, procedures and applicable statutory laws and regulationsAddress discrepancies/unlawful practices by reporting it to the managerApply ethical principles in the practice and processing of HR relevant dataUnderstand the key business drivers of the business unit, Project team Contractors and theinterrelationships between other functionsMaintain relationships with both internal and external customersAttend to customer requests, complaints, needs and challengesConduct regular follow-ups to ensure problems have been resolvedImplement a customer-centric approach and consistently deliver qualityHR servicesLink up with business partners to ensure that the HR value chainFacilitate the Employee Assistant Programme (EAP) referral process (?) Incl. in comms)Generate and complete Quality Assurance (QA) management reports and recommendations on trend analysisResponsible for quality of SAP HR master dataDistribute information, control and change documentsPrepare and complete management reports and analysisMaintain and ensure a healthy environment and safe operations practicesEnsure compliance with all applicable Safety, Health and Environment (SHE) policies and procedures in line with set standardsEncourage a culture that focuses on safety in all operationsÂ https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY2ODY1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242277&xid=1108_66865

Other

German-speaking Customer Support Representative

Save

Client Relationship Management and Retention · Maintaining constructive contractor company relationships with a focus on client retention and solution utilization · Report on subscriber engagement, risks and health Portfolio Growth · User needs identification · Product and solution functionality specification identification · Product and solution demonstrations and upselling e.g. Elevating contractor subscriptions, converting subscriptions to basic employer license, conducting functionality demonstrations. Contractor Portfolio Management · Conducting contractor on-boarding and subscriptions · Provide user support on assigned contractors · Conduct subscription renewal liaison · Manage contractor status Provide user support (In-bound) · Provide user support for in-bound queries and questions on the Company system · Provide basic administrative guidance and or referral to safety file administration partners Telesales (Out-bound) · Conduct and or participate in telephonic canvassing on generic or new products and features to existing clients and new prospects Compliance verification · Conduct document verifications (as and when required) System administration · Complete all administrative data capturing on a daily basis (as required) · Maintain accurate client engagement records on in-bound and out-bound activities · Assist with invoice reconciliation on the billing system as required Managerial Support · Management reporting on productivity · Assist with any additional reporting, report input or report generation (as required) · Attend and prepare for all individual and team engagements as scheduled by the manager · Assist with new team member orientation and training (as required) Requirements Qualification · Grade 12 (South Africa) or any similar qualification · End-user application certification · Relevant first degree or diploma in any of the following fields HSE, Logistics, Experience · Previous support center experience · Performance reporting · Salesforce or another CRM tool Technical Skills · Excellent relevant international language proficiency · Customer Relationship Management · CW system user skills · End-user applications · Report writing skills · Sales skills · Call center skills (telephonic and chat) · Contractor management · ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjI2Njg1NzQ1P3NvdXJjZT1ndW10cmVl&jid=1167723&xid=2626685745

Johannesburg CBD

Save

• The Quoting Specialists contribute to operational sales effectiveness of the Quoting Unit by establishing relationships with vendors and coordinating everyday interactions, queries and general information sharing with them. • Their day-to-day duties include providing quotes for clients either from direct requests or on behalf of the Presales team. This might involve a degree of product pricing where the Quoting Specialist sometimes has the ability to influence the price and margin, by suggesting different products dependent on lead times, promotions and alternative suppliers. Once the order is raised they will check the quotes to ensure that what has been ordered has been quoted and that the correct terms and conditions have been applied. • They manage vendor costs in conjunction with commercial colleagues and ensure access to vendor pricing. • When sales orders are received they process and administer the sales orders. They administer general sales related documentation through receiving, labelling, sorting, filing and distributing as is required. • They capture data and maintain systems as is required by the sales process and sales team. They will also use the systems and data to produce reports when necessary. In general they provide administrative support to the sales force when it is required. Their success is determined by the client service orientation, their teamwork and management skills and their ability to manage their assigned work processes. © NTT Limited Here’s what we are looking for in candidates Behavioural Skills • They have a proactive approach, pay attention to detail, have good verbal and written communication skills and have a service-oriented attitude. • They demonstrate a positive attitude towards work and can manage assigned job processes. They can cope well under pressure and are well organized individuals. • They have good interpersonal skills and can interact with a variety of internal and external stakeholders across all levels in the organization. • They contribute to organization effectiveness by establishing and managing relationships with Service Providers. • They can work with a positive and constructive attitude in an unstable and changing environment. Key Roles and Responsibilities • Contribute to organization effectiveness by establishing and managing relationships with vendors. • Provide accurate and on-time quoting by understanding customer needs • Administer the sales quote and quoting processes. • Manage vendor costs ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84MTk2MDMxMDc/c291cmNlPWd1bXRyZWU=&jid=1201465&xid=819603107

Bryanston

Save

Join our leading insurance client in the role of Reinsurance Technical Accounts Specialist. If youre looking to leverage your expertise and contribute to the critical backbone of our operations, this role is tailor-made for you. Job Summary: As a Reinsurance Technical Accounts Specialist, you will play a pivotal role in the meticulous management of reinsurance technical accounts, ensuring accurate and timely processing and reporting. Your responsibilities will encompass data review, reconciliation, client query resolution, financial reporting, and more. Key Responsibilities: Review data entry for Facultative, Proportional, and Non-Proportional Treaty Accounting.Supervise all aspects of Reinsurance Technical Accounts to ensure precision.Review monthly reports and reconciliations for accuracy.Monitor outstanding losses balances and contribute to quarterly reports.Calculate profit commissions to facilitate financial decisions.Prepare detailed Age-Analysis Reports for management insights.Contribute to the preparation of quarterly and year-end reports.Collaborate in resolving client queries promptly and effectively.Authorise and release disbursements via the online banking system.Handle processing of Reinsurance Treaty and Facultative Accounts.Accurately capture journal entries onto the accounting system.Ensure smooth month-end processing and reporting.Oversee cash calls and claims processing for optimal accuracy.Take charge of credit control, including follow-ups with Brokers for balances.Maintain cashbooks and perform bank reconciliations for Premium and Claim Bank Accounts.Calculate monthly forex gain/loss on cash receipt transactions.Support in the calculation and booking of premiums and claims recoveries.Collaborate with Underwriting Departments, Brokers, and Clients to address queries.Uphold the integrity of data and contract setup within reinsurance systems. Qualifications and Skills: Minimum of 3 years experience in a similar role within the insurance industry.Proficiency in accounting software, including Accpac.Strong analytical skills and a keen eye for detail.Exceptional organisational and time management skills.Excellent communication skills for effective query resolution.Sound knowledge of financial reporting and accounting principles.Proven ability to maintain accurate records and reconciliations.Adept at using Microsoft Office Suite, particularly Excel.Collaborative approach to teamwork and problem-solving.Ability to thrive in a fast-paced and dynamic work environment. https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MTUwNDU4ODQ/c291cmNlPWd1bXRyZWU=&jid=1676729&xid=715045884

Johannesburg CBD

Save

LetsLink Medical Recruitment is assisting a private hospital to employ a highly motivated Technical Services Coordinator-Night Manager to join their team. The successful candidate will be responsible for managing the day-to-day flow of work in the Technical and Clinical Engineering departments.They will assist the Technical Services Manager/CEM to ensure that work requests are processed, reviewed, and scheduled in a timely manner, and that staff is informed of scheduled work.They will maintain asset related information on the computerised maintenance management system (CMMS), as well as managing maintenance plans/items on the system.The Technical Services Coordinator will also assist the Technical Services team to comply with the organisations Quality Audit requirements and serve as the departments first point of contact.Key Work Output and Accountabilities: Assist Technical Services Manager/CEM to ensure that all work requests are processed through the organisations Web Based Maintenance Request Application.Assist the Technical Services Manager/CEM to ensure that all Work Requests are reviewed timeously.Ensure that the Hospital staff is informed of scheduled work planned for their areas of responsibility.Maintain asset related information on the computerised maintenance management system (CMMS) as well as managing maintenance plans/items on the system.Assist the Technical Services Manager/CEM with the planning and scheduling of Work Orders.Assist the Technical Services team to comply with the organisations Quality Audit requirements.Operate as the Technical Services departments first point of contact.Ensure the Technical Services department is kept up to date with communications such as new or revised policies and technical bulletins.Place orders with suppliers in SAP according to the organisations policy.Ensure the effective application of the organisations policy for approved and standardised suppliers.Track all orders with suppliers/couriers to ensure timeous receipt of items.Provide accurate GRV data and invoices to finance for capture onto the organisations Procurement System. Liaise with finance to ensure that data capturing of goods received is done correctly.Ensure correct barcode labels are assigned to assets related to technical services and capture data in GRV templates.Communicate effectively with Central Payments Department (CPD) clerks for supplier payment queries.Communicate effectively to assist other team players.Assist in management of stock in accordance with the organisations policy with special emphasis on designated stock areas.Report on all Purchase Orders and provide relevant information to the line manager.Understand and be able to interpret the Engineering and KPI monthly reports to ... https://www.ditto.jobs/job/gumtree/1871898513?source=gumtree

Johannesburg CBD