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IT Service Agent T1 - Bellville (Experience with MSP environment)

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A leading Managed IT Services Provider is looking for a ‘’IT Service Agent’’ to join their team on a full-time permanent basis in Bellville, Cape Town.About the role:The primary role of the IT Service Agent (T1) is responsible for providing technical support and assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify and diagnose issues, categorize and record reported queries and provide solutions. The IT Service Agents will advise users on appropriate course of action, monitor issues from start to resolution and deal with escalations when required.Requirements:• Matric or NQF equivalent• A+ and N+ or equivalent• Microsoft MCSA or MCSE• Experience in Microsoft 365 and Azure environments• Certification or Degree in IT advantageous• Experience working with ITIL and COBIT5 frameworks (certification will be advantageous)• Practical service delivery experience in the Information Technology industry; as an IT support, field support or desktop support technician• Experience with: general IT equipment Desktops, hardware/software, Applications Switches, routers, Microsoft Servers, server literacyResponsibilities:• Compliance with the Ticket Lifecycle Management:• Respond to logged tickets, and log ticket if no ticket exists• Ensure tickets are classified & prioritized accurately• Ensure time entries are captured accurately, consistently, and timeously• Provides regular and timely updates to all parties (internal and external) on incident statuses• Ensure quality communication and that updates and resolutions meet stakeholder requirements• Field Support:• Compliance with customer rules, processes and procedures while attending to work at customer offices• Compliance with Onsite Statement of Work (SoW)• Escalations:• Quickly and accurately identify P1 and P2 Incidents and or account escalations, initiating an immediate response• Notify relevant stakeholders• Communicate updates consistently and regularly (for Major incidents, updates should be at least hourly)• Provide root cause analysis for major incident in the form of a Major Incident Report• IT Information Library (ITIL) and IT Service Management (ITSM):• Risk Management: Identify, log, and communicate risks. Collaborate with stakeholders to develop mitigation strategies• Knowledge Management: Document changes in the environment within the knowledge management systems. Ensure diagrams, passwords, vendor info etc are kept up to dateApplying for this position:Only open to South African citizens.If you are interested in this great career opportunity, please send your CV with position title as reference to: careers@hrtalentpartner.co.za

10h

Bellville

Senior Commissioning & Design Technician - IT/Building Security Industry

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Dear Potential Candidate: Kindly read the ad in detail until the end, before sending your CV. Do you want to be a part of a company where staff are being respected and hard work and dedication being noticed and appreciated? We offer a work environment where people can grow and based on their performance and commitment can excel within the company. We are focussed and dedicated and work hard to ensure that we meet targets, to offer annual increases and performance bonuses. We believe that “hard work pays” and we work as a team to achieve our goals. Teamwork is one of our core values and we believe that teamwork helps us to grow together and create a working environment where people look out for each other. If you are an individual who is serious about your future and personal growth, please look at the current opportunity that we have available to grow our team. We have a vacancy for a Senior IT Design & Commissioning Technician to work on IP Network Equipment such as Cisco & Huawei networks, Fire Detection, CCTV, Access Control and other IT and Security related systems. We operate in the middle to high-end of this specific market segment and are well established within the industry. Minimum of 5 years relevant experience is a definite pre-requisite. IT Diploma or higher Certificate in PC & Server Engineering A+ N+ Cisco & Huawei Certification will be an advantage Training certificates to also work on Fire Detection, Access Control & CCTV Systems will also be an advantage. If you are looking for a new exciting career opportunity, please send your recently updated detailed CV with contactable references. We are looking for candidates who are seeking long term employment and are dedicated to develop their career within our company. Responsibility:In return for your commitment and dedication we offer: • 13th cheque • Performance Incentives •. External Product Specific Training opportunities • Company Cell Phone & Laptop • Vehcile Allowance with petrol • Pension & disability Fund benefits • Market related Salary Please apply by e-mailing a detailed professional CV with references and a recent colour photo to hr@integratek.co.za Please note: That should you not hear from us within 4 weeks, please consider your application unsuccessful. We advertise on a permanent basis to find suitable candidates to expand and grow the company. PLEASE ONLY send your CV if: You have a South African ID Document – we do not employ foreign nationals You currently live in the Cape Town area You do not have a criminal record You are seeking longterm employment Thank you, we look forward to receive your updated and most recent CV. Job Reference #: CommissioningTech

Brackenfell