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Our Kingdom focused company is looking for a seasoned IT professional that shares a vision of putting the Kingdom first and supporting companies and organisations that do the same. We are based in Paarl offering a full-time MANAGEMENT position for motivated individuals that has a passion for working hard, leading people and building them up and being part of a dynamic team. Requirements: - Tertiary Qualification in the technology sector. Duties: - General network maintenance - Backups - Desktop support - software support and implementation, software and PC - Troubleshooting & general support, systems development and implementation, project management, leading and caoching team members. The ideal candidate will have a comprehensive knowledge of Windows, cloud systems, file systems, backup systems, servers, group policy, network systems, project management and it would be beneficial to have basic programming knowledge and experience. Salary negotiable based on qualification and experience. If you are a serious candidate that would like to apply for this position, please send your CV and salary expectation to md@tceg.co.za. The most important quality we are looking for is good moral values that align with our company values.Salary Range is R40k to R50k CTC
5d
1
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This role
is for a managed service provider that provides helpdesk services to multiple
customers. Their primary objective is to provide Level 2 support and
proactively review client requests or tickets and apply technical/process
knowledge to resolve them without breaching service level agreement (SLA). The
successful candidate will assist with design and deployment of new solutions to
customer environments.
Ensuring adherence to all processes within the client environment and the
maintenance of a high degree of client satisfaction across all assignments.REQUIRED LEARNING · Grade 12 + Computer Literate · A+ N+ or equivalent job experience· Desktop
hardware and software· Proven experience of solving
complex problems.· Knowledge of relevant
Technology, Products and Service.· Knowledge in ticketing
tools.· Own vehicle and valid SA
driver’s license · Occasional field work might be
required to assist with support calls.· Relevant
qualification in IT or a demonstrated equivalent work experience will be
accepted.· Managed service provider
experience (Advantageous)· 2 -3 years’ experience in: Azure, MS Office 365, MS
Teams, Sarepoint (Advantageous)
KEY JOB OUTPUTS · Manage the business relationship
with the client· Provides Level 2 support at the
service desk.· Act as escalation point for
Level 1 service desk agents.· Performs preventative
maintenance activities on certain products· Perform hardware and software
installations· Takes routine service calls and
performs basic maintenance and support.· Responsible for troubleshooting,
installing, maintaining and hardware break-fix· Maintain SLA requirements (both
internal and external)· Ensure accurate completion of
job cards· Work independently without
supervision· Ensure completion of ticket is
within agreed SLAs.· Analyses incidents / requests to
produce knowledge articles to enhance the knowledge base as quick referral for
L1’s · Proactively identifies problems
and errors before they impact a client’s service.· Update tickets in a timely
manner with the required level of detail on the progress and resolution of the
ticket· Ensures all changes are carried
out with proper work/change approvals.· Setup workstations and configure
end-user software / hardware and upgrade existing client desktops.· Monitors client infrastructure
and solutions.· Liaise with all stakeholders
(vendors, exporters/importer, and colleagues to expedite a resolution of a
ticket.· Managing calls, emails and
tickets at the services desk and provide telephonic support to clients where
required.· Execute approved maintenance
activities. (These activities could include system patching; system upgrades or
configuration changes etc.)· Will be required to work standby
shifts from time to time. APPLICATIONS/ENQUIRIES Email your
CV and motivational letter to: employment@itnaledi.co.za
12d
We are searching for a skilled Helpdesk Technician to join our team in Cape Town! In this role, you'll provide exceptional technical support to our internal users while troubleshooting and resolving a wide range of IT issues.What you'll be doing:Diagnose and resolve technical issues reported by internal usersProvide first-line technical support via phone, email, and in-person assistanceConfigure and maintain computer systems, including desktops, laptops, and peripheralsInstall and troubleshoot software applicationsMaintain and update technical documentationExperience with setting up and configuring servers is a major plusWhat you'll ideally have:A+ and/or Network+ certification (advantageous)Experience working in a Helpdesk environment (advantageous)Strong understanding of Microsoft server operating systems (e.g., Windows Server)Excellent problem-solving and analytical skillsOutstanding communication and interpersonal skillsAbility to work independently and as part of a teamDrivers license (preferable)What we offer:Competitive salary Opportunity to work in a fast-paced and dynamic environmentA chance to learn and grow your technical skillsBe part of a supportive and collaborative teamIf you have a passion for technology and a desire to excel in a Helpdesk role, we encourage you to apply!To Apply:Please submit your resume and cover letter to hr@greystone.cc
13d
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We are looking for an experienced, energetic and enthusiastic Support Technician with a passion for technology to join our team.Based in the southern suburbs with over 30 years of experience in the industry, we support and manage a wide variety of customers and systems in the SME sector.We are passionate about implementing the best systems for our client base to digitise and improve their businesses.The position:We require a full time Onsite IT support Engineer with own transport.You will be required to provide remote and onsite support to customers, therefore excellent communication and interpersonal skills are essential.You will be expected to manage, maintain and prioritise your own workload, good time management skills are crucial.A minimum of 8 years’ experience is required.Skills:Setup and maintaining Windows desktop and server environments.Microsoft Office 365 Cloud product suiteStrong MS Teams skillsRouter and firewall setups.Knowledge on MacOSStrong general troubleshooting skillsWorking knowledge of ITIL Processes and OSI modelGood work ethic, ability to deal with conflict, Client centric and thorough documentation skillsAble to follow processes & work independentlyThe ability to look beyond break-fix support and identify business solutions.Plan and perform auditsExecute projects based on a predefined project plan.Education:Required:Completed grade 12 (NSC)A+ and N+ QualificationMicrosoft MCSE qualificationBeneficial:Redhat Linux Systems administrationN-ableMikrotik CertifiedSophos CertifiedPlease email CV to celento@mindspring.co.za***If no response is received within 2 weeks, please consider the application as unsuccessful.******We will only consider candidates residing in Cape Town due to the urgency of filling this position.***Job Type: Full-timeApplication Question(s):Do you have A+and N+ certifications?Education:Certificate (Required)Experience:IT: 8 years (Required)
13d
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We are looking for a desktop technicianMust meet the following criteria :- Relevant IT Qualifications- 2 years desktop experience- Printer experience- Must have own car- Must have good communication skillsPlease submit CV to jobs@cit-bs.co.za
18d
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