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Location: Somerset West Hours: TBD. 07:00 to 11:00 and 15:00–19:00, 6 days per week Employment Type - Permanent employee (on payroll) Remuneration - To discuss personally (subject to probation) Role Purpose To manage evening front-of-house operations and ensure a calm, professional, and consistent guest experience during scheduled sessions. This role is execution-focused and reports to the COO. Key Responsibilities Front Desk & Client Handling Open and close the facility for the evening shift Welcome guests and confirm bookings Check guests into scheduled sessions Answer basic client questions and direct them appropriately Skills & Qualities ~ Friendly, calm, informative, professional presence ~ Excellent communication and service orientation ~ Organised, reliable, and punctual ~ Able to learn spa/wellness equipment operations. ~Time management & operational skills ~ Excellent interpersonal skills ~ Maintain positive relationships with clients & utilize effective communication skills to ensure client satisfaction & repeat customers & business ~ High attention to cleanliness and excellent detail - oriented approach ~ Comfortable coordinating with medical professionals Room Preparation & Reset Prepare suites before sessions Reset rooms between sessions (towels, water, cleanliness check) Ensure all equipment is ready and functioning Client Guidance Guide guests on safe, correct use of: Infrared sauna Cold plunge Escalate any issues to management (no decision-making beyond SOPs) Facility Standards Maintain reception and facility presentation Follow daily checklists and SOPs Log issues and hand over to COO as required Important Requirements Lives in the Helderberg area, Somerset West, Cape Winelands. Own reliable transportPunctual, dependable, and detail-orientedComfortable working aloneHospitality, wellness, or service experience preferredInterest or experience in sports recovery or health and wellness preferred What We Provide Full training on equipment and procedures Training on booking and POS systems Uniform and daily checklists Ongoing support from operations management -------- Start Date: Mid January Interview Availability: Candidates must be available for interviews right away (between 2 - 12 January) Applications Close: 12 January Only serious and suitably qualified applicants will be considered. If you are dedicated, professional, and excited to be part of a new wellness journey, we would love to hear from you. --> Kindly specify the roll you are applying for, and send your details, CV, and motivation to: wellness.apply@gmail.com (Email Only!) And we will get in touch

Somerset West