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1
SavedSave
A private game reserve is looking for a Receptionist to join their team. This is a live-in position and preferably a young, single person who is available immediately and willing to relocate to the Ceres area.
Working as a Receptionist means that your focus is to ensure that the needs and requests of the guests are met, and that each guest has a memorable stay.
Qualifications and skills:
Grade 12 (essential)
Good literacy & numeracy skills (essential)
MS Office Suite proficiency (recommended) & previous experience on a PMS system
At least 2 years’ experience in a similar role
Effective communication skills
Additional information:
This is a live-in position in the Ceres Karoo
Only shortlisted candidates will be contacted
Key Performance Areas:
Reception
Greet the guests on arrival by making use of their surname
Register the guest, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc.
Allocate room according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid
Liaise or alert the ranger so that the guest’s luggage is taken to his room and the key issued
Rooming guests explaining all amenities in the room
Ensure all charges are posted and billing is correct prior to departure
Answer telephone professionally within 3 rings
Ensure messages are relayed to all HOD’s
Assist with Stock Take
Maintain cleanliness of reception desk as well as the curio shop
Ensure Welcome Cards are handwritten daily
Update Nationality Report daily
Assist guests with any queries or requests
UPSELL Activities offered at the Lodge
Adhoc
Ensure that the occupancy list is updated and copies given to the relevant department
Redirect all special enquiries to the Guest Relations Manager and General Manager
To perform any other associated and reasonable task that may be required from time to time
Standard Requirements
Maintain a neat, well-groomed appearance at all times
Wear a clean, ironed uniform and a name
Radio etiquette
Telephone etiquette
Respect his / her supervisor and be a good team player at all times
Responsibility:This position has the responsibility of dealing with guests on a daily basis.
The duties include guest handling as well as performing administration tasks. You are required to obtain reservation information, and offer valuable information to guests regarding accommodation, services and activities and will act as the communications hub of the lodge, distributing information without delay to the relevant people and departments.
Key focus areas:
Guest Handling & Service
Administrative Functions
1d
1
RESERVATIONS RECEPTIONISTSelf-Catering CollectionThis successful 5* Self-Catering Collection is looking for the perfect candidate to head up their reservations office and be the front facing, warm welcome to their guests.Personality and Competencies· Enthusiastic, friendly and well-groomed individual with sober habits to work in De Waterkant Cape Town.· The person should be passionate about working with people.· Proactive decision making and judgement· Team orientated and maintain working relationships· Ability to pay attention to detail· Be able to multi-task, exercise time management and work under pressure· Excellent English and Afrikaans written and verbal communication skills.Duties· To be fully conversant with Nightsbridge, Hotelier and Online Booking Sites.· Update establishment information on Online Booking Sites· To deal with emails from guests on a daily basis.· Follow up on bookings made and payment of outstanding deposits.· Check-in and check-out of guests.· Supervise house-keeping.· Must be flexible in working weekends and holidaysQualifications and Experience· Matric or NQF level 4 certificate· At least 2 years experience in a Hotel or Guest House will be to your advantage.· Working knowledge of Nightsbridge, Hotelier and Online Booking Sites.PLEASE EMAIL YOUR CV AND SALARY EXPECTATIONS TO: cottagesdewaterkant@gmail.com
3d
3
*Only South
African Residents will be considered*
Join this
award-winning hospitality service provider that is based in Three Anchor Bay
within the role of Houseman by keeping up and maintaining all external
appearances.
Minimum
Requirements:
3- 5 years’ Houseman experience within a
4* to 5* Guesthouse/Boutique Hotel or Hotel Group (preferably have Hotel
Grade Experience) Must have experience in interacting with
International/National Guests Must have knowledge of cleaning
chemicals, equipment, and techniques Must have relevant inventory management
experience Must be a champion in driving strong
communication and collaboration initiatives Strong attention to detail and time
management skills Naturally empathetic with a strong work
ethic Must have a hands-on-approach with a
can-do work style and be in good physical health to perform cleaning tasks
Computer literate | MS Office and Semper
Property Management System (Advantageous) Excellent command of English, multilingual proficiency
beneficialOwn reliable transport/transport
arrangements (Own transport and valid drivers’ licence will be
advantageous) Flexibility to work Weekends, Public Holidays, as per
shift requirements Working Hours | 9 Hour Shifts (inclusive
of 1 hour lunch)
Key Responsibilities:
Support the smooth running of the
housekeeping department Perform all external cleaning duties and janitorial
duties Perform concierge duties to serve Guests Ensure that all external public areas are
clean and presentable Maintain, restock, and replenish relevant
supplies Ensure adherence and compliance to all due
diligence requirements Collaborate with other team members to
ensure efficient operation Provide excellent customer service to
guests, addressing any concerns and requests promptly and professionally Work towards achieving best service
levels presented to Guests Manage all daily/weekly & monthly
reporting processes Demonstrate strong team support and
collaboration among co-workers
In return this opportunity will offer 24 hours
shifts per month (R30.00 p/hr | avg. R5 760 p/month based
on 24 shifts) within a professional and
award-winning hospitality service provider environment.
7d
Requirements:*Hotel Management Diploma or similar (Tourism) students welcome* Excellent verbal and written communication skills* Brilliant supervision, self - motivation and task delegation abilities* Willingness to perform shifts including late shift and weekends* MUST have a drivers license and own vehicle (Non-negotiable)Responsibilities:* Responsible for managing daily front office procedures and tasks* Ensuring the smooth running of service when on duty. Managing the team for all matters pertaining to the property, housekeeping, kitchen, security and guests* Working closely with central reservations for all bookings through OTAs and direct bookings* To promote a professional and hospitable image to the guests. Giving full co-operation to any guests requiring assistance with a prompt, caring and helpful attitude* Working closely with the housekeeping department, liable for overseeing the cleanliness, details and that policies and procedures are being met as per our 5 star standards.Salary negotiable based on experience
14d
1
SavedSave
A wine estate in Stellenbosch, Western Cape is looking for a friendly, hardworking & reliable team player with excellent communication skills (Afrikaans & English) & attention to detail to drive the Events Department within our Estate.The candidate would need to be available to work shifts, weekends and public holidays. This is a necessity and non-negotiable. Own transport essentialDUTIES will include (but not be limited to):Contacting potential leads – establishing & maintaining relationships with vendors & venues – planning event details & all aspects, including seating, dining etc – creating financial reports & collecting payments on time – arrange events & addressing potential problems that may arise – evaluate event’s success & submit reports – assist all event operations (preparing venue, invitations etc.) – maintain administrative procedures with regards to quotations, contracts, paymentsESSENTIAL QUALIFICATIONS, SKILLS & EXPERIENCES:-Matric with 2-year diploma in Hospitality / Event Management-Minimum of 3 years working experience in Functions/Events in Hospitality-Wedding co-ordinating experience beneficial-Knowledge of Conference/event preparation techniques-Excellent verbal & written communication skills & attentive, friendly & service-oriented manner-Languages: English & Afrikaans, additional languages beneficial-Computer savvy (Protel, Microsoft Office)-Ability to multi-task & prioritize departmental functions to meet deadlines-Work well in stressful, high-pressure situationsAPPLICATION : Only complete applications will be entertained. To complete please send your CV with a clear photo, a cover letter, your salary expectation & contactable references in order to be considered.CV'S can be sent to events-manager@asara-hotels.com
15d
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