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Location: Amanzimtoti AreaJob Description:We are seeking a friendly and organized Spa Receptionist to join our team and provide exceptional customer service to our guests. As the first point of contact for clients, the Spa Receptionist plays a crucial role in creating a welcoming and relaxing atmosphere while efficiently managing administrative tasks.Responsibilities:Greet and welcome guests upon arrival, ensuring a warm and hospitable experience from the moment they enter the spa.Schedule appointments for spa services, including massages, facials, and body treatments, using our booking software.Answer phone calls and emails promptly, providing information about services, availability, and pricing.Check-in and check-out guests, processing payments accurately and efficiently.Maintain cleanliness and organization at the spa including stocking supplies and tidying up as needed.Assist with retail sales of spa products, providing recommendations and answering questions about product features and benefits.Collaborate with spa therapists and other staff members to ensure smooth operations and optimal guest satisfaction.Manage inventoryRequirements:Previous experience in a customer service or receptionist role, preferably in a spa or hospitality setting.Excellent communication and interpersonal skills, with a friendly and professional demeanor.Strong organizational abilities and attention to detail, with the ability to multitask in a fast-paced environment.Proficiency in computer skills, including experience with booking software and/or point-of-sale systemsKnowledge of spa services and products is preferred but not required; willingness to learn and educate guests about our offerings is essential.Flexibility to work evenings, weekends, and holidays as needed.How to Apply:Please email your resume and a cover letter outlining your qualifications and why you are interested in this position to 5starhotelvacancy@gmaill.com. In your cover letter, please highlight any relevant experience in customer service or hospitality, as well as your availability to work shifts.
1mo
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