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1
A private game reserve is looking for a Receptionist to join their team. This is a live-in position and preferably a young, single person who is available immediately and willing to relocate to the Ceres area.
Working as a Receptionist means that your focus is to ensure that the needs and requests of the guests are met, and that each guest has a memorable stay.
Qualifications and skills:
Grade 12 (essential)
Good literacy & numeracy skills (essential)
MS Office Suite proficiency (recommended) & previous experience on a PMS system
At least 2 years’ experience in a similar role
Effective communication skills
Additional information:
This is a live-in position in the Ceres Karoo
Only shortlisted candidates will be contacted
Key Performance Areas:
Reception
Greet the guests on arrival by making use of their surname
Register the guest, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc.
Allocate room according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid
Liaise or alert the ranger so that the guest’s luggage is taken to his room and the key issued
Rooming guests explaining all amenities in the room
Ensure all charges are posted and billing is correct prior to departure
Answer telephone professionally within 3 rings
Ensure messages are relayed to all HOD’s
Assist with Stock Take
Maintain cleanliness of reception desk as well as the curio shop
Ensure Welcome Cards are handwritten daily
Update Nationality Report daily
Assist guests with any queries or requests
UPSELL Activities offered at the Lodge
Adhoc
Ensure that the occupancy list is updated and copies given to the relevant department
Redirect all special enquiries to the Guest Relations Manager and General Manager
To perform any other associated and reasonable task that may be required from time to time
Standard Requirements
Maintain a neat, well-groomed appearance at all times
Wear a clean, ironed uniform and a name
Radio etiquette
Telephone etiquette
Respect his / her supervisor and be a good team player at all times
Responsibility:This position has the responsibility of dealing with guests on a daily basis.
The duties include guest handling as well as performing administration tasks. You are required to obtain reservation information, and offer valuable information to guests regarding accommodation, services and activities and will act as the communications hub of the lodge, distributing information without delay to the relevant people and departments.
Key focus areas:
Guest Handling & Service
Administrative Functions
21h
1
A private game reserve is looking for a Receptionist to join their team. This is a live-in position and preferably a young, single person who is available immediately and willing to relocate to the Ceres area.
Working as a Receptionist means that your focus is to ensure that the needs and requests of the guests are met, and that each guest has a memorable stay.
This position has the responsibility of dealing with guests on a daily basis.
The duties include guest handling as well as performing administration tasks. You are required to obtain reservation information, and offer valuable information to guests regarding accommodation, services and activities and will act as the communications hub of the lodge, distributing information without delay to the relevant people and departments.
Qualifications and skills:
• Grade 12 (essential)
• Good literacy & numeracy skills (essential)
• MS Office Suite proficiency & previous experience on a PMS system
• At least 2 years’ experience in a similar role
• Effective communication skills
Responsibility:Key focus areas:
• Guest Handling & Service
• Administrative Functions
Salary: RMarket Related
21h
Location: Amanzimtoti AreaJob Description:We are seeking a friendly and organized Spa Receptionist to join our team and provide exceptional customer service to our guests. As the first point of contact for clients, the Spa Receptionist plays a crucial role in creating a welcoming and relaxing atmosphere while efficiently managing administrative tasks.Responsibilities:Greet and welcome guests upon arrival, ensuring a warm and hospitable experience from the moment they enter the spa.Schedule appointments for spa services, including massages, facials, and body treatments, using our booking software.Answer phone calls and emails promptly, providing information about services, availability, and pricing.Check-in and check-out guests, processing payments accurately and efficiently.Maintain cleanliness and organization at the spa including stocking supplies and tidying up as needed.Assist with retail sales of spa products, providing recommendations and answering questions about product features and benefits.Collaborate with spa therapists and other staff members to ensure smooth operations and optimal guest satisfaction.Manage inventoryRequirements:Previous experience in a customer service or receptionist role, preferably in a spa or hospitality setting.Excellent communication and interpersonal skills, with a friendly and professional demeanor.Strong organizational abilities and attention to detail, with the ability to multitask in a fast-paced environment.Proficiency in computer skills, including experience with booking software and/or point-of-sale systemsKnowledge of spa services and products is preferred but not required; willingness to learn and educate guests about our offerings is essential.Flexibility to work evenings, weekends, and holidays as needed.How to Apply:Please email your resume and a cover letter outlining your qualifications and why you are interested in this position to 5starhotelvacancy@gmaill.com. In your cover letter, please highlight any relevant experience in customer service or hospitality, as well as your availability to work shifts.
6d
A City Centre Four Star hotel is currently seeking front
office staff.
Hotel reception & Assistant Night Manager
We are seeking Experienced Front Office staff.
Main duties and responsibilities:
Adhere to check in and check out procedures
Regular updating of guest lists and forward to departments
Close liaison with Housekeeping on check-outs
Be familiar with the Hotel's Rates Policy and Front Office Procedures
and Policies including emergency Procedures and Minimum Guest Service Standards
Ensure that all charges are correctly entered onto the guest's folio
Adhere to credit control procedures
Ensure that all dockets and correspondence pertaining to guest ledger
accounts are attached to the guest folio before being sent to the Accounts
Department
Ensure that float, cash and credit takings for shift are balanced and
cashier reports are completed
Assisting guests when necessary
Ensure that wake-up calls are accurately recorded and executed correctly
Maintain a professional attitude when dealing with guests and staff
members
Previous HOTEL
NIGHT AUDIT & RECEPTION experience ESSENTIAL.
Understanding
the GDS & GGS and other systems used in the travel industry.
Excellent
organisational, communication and administrative skills are ESSENTIAL.
Own
Transport essential.
Basic
accounting knowledge.
Person of
sober & honest habits.
Contactable
references are required
. Prepared
to take a Poly Graph & Drug test should the company require this.
The
confidence to liaise with guests and colleagues alike.
Good
communication skills to find out exactly what your guests require.
Personal
charm on dealing with guests telephonically & face to face.
Attention
to detail on your work. A CAN-DO attitude.
If you feel you have the right
qualifications and requirements for the above-mentioned position, please
forward your CV with contactable references & ID to Cindi via e-mail – gm@capetownlodge.co.za and
quote the reference: RECEPTION OR ASSISTANT NIGHT MANAGER
11d
High end 5* Hotel in Hout Bay is looking for a Butler who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Butler serves the needs of our guests and assists fellow colleagues from different departments if needs be.Welcome & introduce guestsCheck-in and check-out guestsPass all relevant guest information on to various departments as requiredAssist guests with bookings, tours and transfers, build and create guests’ itinerariesReport to the manager on duty regarding any related maintenance concernsManage:General duties checklistCalls and guest concernsRoom service and other guest requestsAssist Spa & HousekeepingDo a thorough handover with the Night Auditor & early/late shift Guest RelationsRequirements:Hospitality or Butler Certificate/Diploma (crucial)At least 2-3 years experience in a similar role at a 5* HotelVery strong computer and great administration skillsPassionate about the hospitality industryExcellent interpersonal- & communication skills, written and verbal in English (in person and telephonic)Strong customer service orientation with excellent people skillsAbility to maintain a professional working relationship with all departments and across cultures and religionsComfortable in dealing with very distinguished clienteleMust be well-presentedMust be willing to work shifts- 6:30 -15:00 or 15:00 -23:00Reliable transport to and back from workPosition needs to be filled urgentlyApplicants who don't meet the requirements and don't attach complete CVs to their application will not be considered.
13d
Job brief for Massage
Therapist
We have a great opportunity for a passionate massage therapist at our beautiful spa.
We are looking for qualified professionals that engage in the best wellness
therapies and massage treatments to our clients. You will offer a full range of
treatments to fulfil different client needs and objectives.
Requirements
- 2 year of experience or more in the spa industry working.
-Certification is necessary and/or
iTec/ DUT Somatology Course would be an advantage
- The ability to perform a range of massages such as sports massage, deep tissue
massage, etc
- Experience in vitamin drips with necessary qualification
- Excellent physical stamina and strength
- Great organization
- Multi-skills (manicure and pedicure
treatments)
- Experience in sales will be considered an asset
- Excellent knowledge of English language
- Excellent communication and customer service skills
- Positive attitude
- Must reside in the Durban area
Responsibilities
- Deliver a variety of spa services (body treatments, massages, and
manicure/pedicure) in a safe and comfortable manner
- Understand the body and muscles
and provide appropriate treatments for each client in a comfortable manner
- Create a relaxing environment
- Prepare massage oils and lotions, linens,
towels, and pillows before the session
- Acknowledge and respond to relevant customer queries, needs and expectations
- Suggest and promote retail products or additional services
- Uphold hygiene standards and follow health and safety regulations
- Cooperate with and report on administration on any arising issues
- Apply best practices and be up to date with market trends
- Maintain equipment and sample inventory of
products
- Keep a clean and stocked room
Our Spa is an equal opportunity
employer that is committed to building a diverse and inclusive team. We
encourage applications from people of all races, religions, national origins,
genders, gender expressions, and ages. If you feel you meet the standards for
this position, please send full CV with certificates to the email address massagetherapist031@gmail.com
Closing date is the 31 March 2024
Durban South Africa
15d
Job Brief for Somatoligist
We have a great opportunity for a passionate somatologist at our beautiful
spa.
We are looking for qualified professionals that engage in the best wellness
therapies and skin treatments to our clients. You will offer a full range of
treatments to fulfil different client needs and objectives.
Requirements:
- 2 year of experience or more in the spa industry working with skin.
- Accredited Somatology Course
(Completed) eg. iTec or DUT
- Skills involving skin analysis and skin
rejuvenation treatment
- Sports massage/reflexology
- Experience in vitamin drips and has necessary
qualification and/or experience
- Experience in sales will be considered an asset
- Excellent knowledge of English language
- Excellent communication and customer service skills
- Positive attitude
-Must reside in Durban area
Responsibilities
- Deliver a variety of spa services (skin treatments, massages, waxing ect.)
- Sports massage/reflexology,
vitamin drips
- Retailing Products
- Microneedling, chemical peels,
advanced facials
- Laser therapy experience would be
an added advantage
-Develop and maintain technical
knowledge of specific product lines and treatments
- Maintain equipment and sample inventory of products
- Acknowledge and respond to relevant customer queries, needs and expectations
- Suggest and promote retail products or additional services
- Uphold hygiene standards and follow health and safety regulations
- Cooperate with and report on administration on any arising issues
- Apply best practices and be up to date with market trends
Our Spa is an equal opportunity
employer that is committed to building a diverse and inclusive team. We
encourage applications from people of all races, religions, national origins,
genders, gender expressions, and ages. If you feel you meet the standards for
this position, please send full CV with certificates to the email address somatologist031@gmail.com
Closing date is the 31 March 2024
Durban, South Africa
15d
1
Award-winning fine dining restaurant based on a Stellenbosch
wine estate is looking for a Assistant Restaurant Manager to assist the
Restaurant Manager on a day-to-day basis with all the responsibilities in the
restaurant and to ensure all daily activities run smoothly and efficiently.
APPOINTMENT REQUIREMENTS
·
Must be a SA Citizen
·
Grade 12
·
Completed tertiary hospitality qualification
will be highly advantageous
·
Min 1- 2 years previous restaurant supervision
experience
·
Team management abilities
·
Availability to work within opening hours (e.g.
evenings, public holidays, weekends)
·
Excellent interpersonal- & communication skills
·
Strong customer service orientation
·
Ability to maintain a professional working
relationship with all departments
·
Comfortable in dealing with very distinguished
clientele
·
Impeccably groomed
·
Flexibility and Accountability
KPA’S
·
Communicating relevant information to team,
Restaurant Manager and guests
·
Coordinate communication between FOH and BOH
staff
·
Planning rosters
·
Managing stock flow
·
Engaging with the guests in the Restaurant by
being present, keeping an eye on service and constant interaction with guests
and responding to their needs
·
See to it that guests are seated comfortably and
there is a waiter present to take their order
·
Ensure the restaurant is clean before they open
for business
·
Training and quality control of the Restaurant
staff
·
Ordering of staff uniforms
·
Overseeing restaurant staff performance
·
Meeting with suppliers
·
Processing emails
·
Managing stock and staff rotations/shift
schedules
·
Daily cash-ups and notifying any other
departments/suppliers of relevant information
·
Monitor compliance with safety and hygiene
regulations
·
General administrative duties, including record
keeping, staff management & trainingCompetitive market-related salary
on offer – including benefits
To apply, please email CV’s with
ASSISTANT RESTAURANT MANAGER in subject line to leniseb@kubekanye.com, stating your
current gross ctc monthly salary + notice period
15d
This is a full-time role for an Senior Duty Manager at a hotel in City of Cape Town. Senior Duty Manager will be
responsible for overseeing the day-to-day operations of the hotel, managing
staff, ensuring guest satisfaction, and working closely with the General
Manager to achieve the hotel's financial goals.
Qualifications
Degree in hospitality management,
business administration or related field3+ years of experience in
hospitality management, with at least 2 years in a managerial/supervisory
position.Excellent communication,
interpersonal and leadership skillsProven track record in driving
sales and revenue growthStrong understanding of hotel
operations, including Front Office, Housekeeping, Maintenance, and Food
and BeverageExperience in managing budgets,
financial reporting and revenue managementProficiency in computer software,
including Microsoft Office and hotel property management systemsSalary 15k
18d
We are looking for an Events Co-Ordinator that meets the following criteria1. Event managing experience2. Good with social Media and Tiktok Reels3. Drivers License with a car4. Able to do cold calling to increase Client base5 Good with administration6. Good client careBasic Salary Nego based on experience.sliding scale commission for new work as add on to salaryPlease send CV to aboutthyme@telkomsa.net to qualify for an interview
22d
1
Junior Personal Assistant & Hotel Reservations Coordinator
Are you an enthusiastic, self-motivated individual with a passion for the hospitality industry? Are you a proactive multitasker who can provide exceptional administrative support while ensuring seamless hotel reservations and client bookings? If so, we have an exciting opportunity for you!
Job Description:
As a Junior Personal Assistant & Hotel Reservations Coordinator, you will play a vital role in our hospitality company's success by assisting senior executives and ensuring optimal guest experiences through efficient hotel reservations and client bookings. Your organizational skills, attention to detail, and ability to communicate effectively will be key to your success in this position.
Responsibilities:
- Assist senior executives with daily administrative tasks, including managing calendars, scheduling appointments, and organizing meetings.
- Coordinate travel arrangements, including booking flights, accommodation, and transportation for executives and clients.
- Manage and maintain confidential files, documents, and records, ensuring accuracy and ease of retrieval.
- Serve as the first point of contact for client inquiries, providing exceptional customer service and promptly resolving any issues or concerns.
- Coordinate hotel reservations and room booking requests, ensuring accuracy and efficiency.
- Collaborate with various departments to ensure effective communication and coordination of guest requirements.
- Constantly update and maintain reservation systems and databases with accurate and up-to-date information.
- Assist in processing invoices, expense reports, and other financial documents.
- Carry out general administrative duties, such as organizing mail, maintaining office supplies, and answering phone calls.
Requirements:
- High school diploma or equivalent; in hospitality management or related field preferred.
- Proven experience as a personal assistant or in a similar administrative role.
- Strong computer skills, including proficiency in Microsoft Office Suite and reservation systems (e.g., Opera, Amadeus, or similar).
- Excellent verbal and written communication skills, with a strong attention to detail.
- Outstanding organizational and time management abilities.
- Ability to handle multiple tasks simultaneously and prioritize effectively.
- Adaptability and flexibility to work in a dynamic, fast-paced environment.
- Professional demeanor with a strong commitment to confidentiality.
If you are ready to make a difference in the hospitality industry and embark on an exciting career journey, apply today and join our team!
To apply, please submit your resume, cover letter, and salary expectations to hr@luxehospitality.co.za
4mo
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