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SavedSave
Guest Experience Manager - Based in KZN (travelling in and
around South Africa)
Reporting to - Group Operations Officer
With a portfolio of luxurious hotels and resorts, we are
committed to delivering exceptional guest experiences. We are looking for a passionate
and dynamic Guest Experience Manager to join our team and help us maintain our
high standards of customer satisfaction.
Job Function:
As a Guest Experience manager for the group, you will be
responsible for leading experience Innovation through developing and
implementing new strategies and initiatives to enhance the overall guest
experience.
Your primary duties will include:
• Ensuring Daily / weekly Entertainment programs are in
place for all properties and always kept
relevant.
• Implementing new experience related initiatives and
driving upselling and personalization.
• Managing and enhancing “Add-Ons” and sundry revenue
activities for guests by sourcing,
implementing and negotiating discounted prices with
suppliers.
• Taking ownership and reviving/reengineering the FRED First
Club and making it next level.
• Enhancing Guest experience on site at all properties and
increasing usage of onsite facilities and local attractions (spa, restaurant,
horse rides etc.)
• Setting up and coordinating of onsite “concierge” style
desks for all guests’ queries.
• Overseeing all social media and WhatsApp content posted by
properties to ensure it is
“experience” based and relevant.
• Becoming a group social media Influencer promoting Group’s
Service and Experiences.
• Overseeing Guest relations and the way in which inquiries
and complaints are handled and
evaluating feedback gathered through reviews and surveys.
• Monitoring and maintaining high standards of service
throughout the resort and escalating nonconformances to line managers for them
to address.
Requirements:
• Previous experience in a similar role within the
hospitality/service industry.
• Strong leadership and interpersonal skills.
• Presentable and well spoken
• Outgoing and social personality.
• Must be results driven and able to work under pressure.
• Valid Driver’s License.
• Excellent problem-solving abilities.
• Ability to work flexible hours, including weekends and
holidays.
• Willing to travel at short notice and sometimes for long periods
of time.
• Strong attention to detail and a proactive approach.
• Hospitality or management qualifications are a plus.
• Advanced level of computer literacy
• Preferably KZN based.
What We Offer:
• Competitive salary and benefits package.
• Company car
• Employee incentive schemes
• Opportunities for career growth and development.
• A dynamic and supportive work environment.
Salary bracket R35K based on Experience
Preferable someone single with no family commitments due to
travelling
Email claire@wedynamic.co.za
19h
HillcrestSavedSave
Weekend
Reception / Front Office Duties required at a busy family Resort.
Requirements:
Alternative weekends as well as public holidays. Ideally suited for
student or persons interested in part-time work.`
Duties: Front of house duties; basic
administrative work required. Basic computer knowledge. Applicant must be
fluent in English and presentable. Email CV to laluciasands20@gmail.com.
Position available immediately once
training completed. Training will be required during the week prior to
commencing. Successful candidates will be notified.
9d
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