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A well-established Tourism Company requires a Reception to join their team.
Requirements:
• Experience in Hotel/Private Game Reserve/ Accommodation reception specifically
• Presentable and well – groomed
• Friendly and well spoken - Can communicate well with guests, suppliers and staff
• Professional at all times
• Hard working and use initiative
• Hands-on problem-solving approach
• The ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Reservations experience adv.
• Own transport
Please note that only suitable candidates will be contacted.
Responsibility:Job Duties:
• Meet and greet clients, guests and others
• Answering calls and transfer calls to requested departments
• Will have to be well equipped to work on a switchboard
• Stationery stock purchase and control
• Ensure that the front entrance of the office is neat and tidy at all times
• Filing as requested
• Data capturing as requested
• Might have to work on a booking system, which would require you to be computer literate
3d
This is an ideal opportunity
for an existing Duty Manager who has worked within an individual style property
where the guest experience is paramount. Prerequisites: ”Minimum
of 3-5 Years as a Duty Manager in a 4 Star Hotel
”Has an excellent eye for attention to Detail
”Is firm and assertive and can make good
business decisions
”Can Implement High Standards, Procedures and Structures
”Must be savvy on Word, Excel, PowerPoint, Training
”Is a Team Leader and earn respect from a dedicated team at the hotel
”Own transport is essential for this position ”Must be able to communicate in English & Afrikaans writing and
speaking
”Person of sober & honest habits
”Prepared to take a random Drug, Alcohol or Poly
Graph test should the company require this to be done.”Extensive
hands-on experience.”Available
to work when needed, including weekends, holidays, and nights.”Not
a Clock-watcher”A CAN-DO attitude”Willing
to be Flexible to the work environment”Good communication skills to find out exactly what
your guests require”Personal charm on dealing with guests
telephonically & face to face
DUTIES AND
RESPONSIBILITIES:-Greets
and assists all hotel guests with day to day operations.-Assists
in arrival & departures at the reception desk.-Checks
cleanliness of hotel and public areas, lights and as well as front office staff
in proper and orderly appearance and behaviour.-Responsible
for accurate and professional shift handovers.-Prepares
and checks all arrivals and assists should a guest need to be escorted to their
room.-Co-ordinates
with all departments concerned in order to maintain smooth day to day
operations in the hotel.-Checks
groups in, ensure switchboard carries out professional & appropriate wake
up calls to guest that request this service.-Handles
guest complaints and other related daily problems and reports back to the
General Manager on all such matters.-Assists
reception, business centre, cashier, concierge and porters during a busy shift.-Attention
to detail is very important in this front line position.Promotes
and maintains good public & staff relations.-Maintains
and be guided of hotel policy on credit/lost and found hotel guests properties.-Conducts
and ensures the staff are neat of appearance as well as correct attitude and
behaviour, discusses problems that encountered during their shift.-Need
to be able to think quickly on your feet and make decisions with problems come
up.-Ensure
full compliance to Hotel operating controls, policies, procedures and service standards.-Ensure
all decisions are made in the best interest of the hotels and management. If you feel you have the
right qualifications and requirements for the above-mentioned position, please
forward your CV with contactable references & ID to Cindi via e-mail
gm@capetownlodge.co.z and quote the reference: DUTY MANAGER
18d
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