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A City Centre Four Star hotel is currently seeking front
office staff.
Hotel reception & Assistant Night Manager
We are seeking Experienced Front Office staff.
Main duties and responsibilities:
Adhere to check in and check out procedures
Regular updating of guest lists and forward to departments
Close liaison with Housekeeping on check-outs
Be familiar with the Hotel's Rates Policy and Front Office Procedures
and Policies including emergency Procedures and Minimum Guest Service Standards
Ensure that all charges are correctly entered onto the guest's folio
Adhere to credit control procedures
Ensure that all dockets and correspondence pertaining to guest ledger
accounts are attached to the guest folio before being sent to the Accounts
Department
Ensure that float, cash and credit takings for shift are balanced and
cashier reports are completed
Assisting guests when necessary
Ensure that wake-up calls are accurately recorded and executed correctly
Maintain a professional attitude when dealing with guests and staff
members
Previous HOTEL
NIGHT AUDIT & RECEPTION experience ESSENTIAL.
Understanding
the GDS & GGS and other systems used in the travel industry.
Excellent
organisational, communication and administrative skills are ESSENTIAL.
Own
Transport essential.
Basic
accounting knowledge.
Person of
sober & honest habits.
Contactable
references are required
. Prepared
to take a Poly Graph & Drug test should the company require this.
The
confidence to liaise with guests and colleagues alike.
Good
communication skills to find out exactly what your guests require.
Personal
charm on dealing with guests telephonically & face to face.
Attention
to detail on your work. A CAN-DO attitude.
If you feel you have the right
qualifications and requirements for the above-mentioned position, please
forward your CV with contactable references & ID to Cindi via e-mail – gm@capetownlodge.co.za and
quote the reference: RECEPTION OR ASSISTANT NIGHT MANAGER
11d
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