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1
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A private game reserve is looking for a Receptionist to join their team. This is a live-in position and preferably a young, single person who is available immediately and willing to relocate to the Ceres area.
Working as a Receptionist means that your focus is to ensure that the needs and requests of the guests are met, and that each guest has a memorable stay.
Qualifications and skills:
Grade 12 (essential)
Good literacy & numeracy skills (essential)
MS Office Suite proficiency (recommended) & previous experience on a PMS system
At least 2 years’ experience in a similar role
Effective communication skills
Additional information:
This is a live-in position in the Ceres Karoo
Only shortlisted candidates will be contacted
Key Performance Areas:
Reception
Greet the guests on arrival by making use of their surname
Register the guest, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc.
Allocate room according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid
Liaise or alert the ranger so that the guest’s luggage is taken to his room and the key issued
Rooming guests explaining all amenities in the room
Ensure all charges are posted and billing is correct prior to departure
Answer telephone professionally within 3 rings
Ensure messages are relayed to all HOD’s
Assist with Stock Take
Maintain cleanliness of reception desk as well as the curio shop
Ensure Welcome Cards are handwritten daily
Update Nationality Report daily
Assist guests with any queries or requests
UPSELL Activities offered at the Lodge
Adhoc
Ensure that the occupancy list is updated and copies given to the relevant department
Redirect all special enquiries to the Guest Relations Manager and General Manager
To perform any other associated and reasonable task that may be required from time to time
Standard Requirements
Maintain a neat, well-groomed appearance at all times
Wear a clean, ironed uniform and a name
Radio etiquette
Telephone etiquette
Respect his / her supervisor and be a good team player at all times
Responsibility:This position has the responsibility of dealing with guests on a daily basis.
The duties include guest handling as well as performing administration tasks. You are required to obtain reservation information, and offer valuable information to guests regarding accommodation, services and activities and will act as the communications hub of the lodge, distributing information without delay to the relevant people and departments.
Key focus areas:
Guest Handling & Service
Administrative Functions
5h
1
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Busy guest lodge in morningside area requires well Experienced Cashier and also a Supervisor for guest lodge (front desk and bar) . Must have more than 2 years experience with Excelent verbal and written compunction and administration skills.must have long experience in hospitality
Please WhatsApp a brief voice note, describing yourself and your experience in the industry. Please bring your CV if called in .WhatsApp only No phone calls please WhatsApp to the following listed number only .0798886886
11d
Candidate
must reside in Stellenbosch Have previous restaurant management experienceComputer literate Efficient in budgets, costing reports, staff and general store management Hours at night and weekendsBe out going and enthusiastic Pilot software / POS knowledge would be an advantage Work under pressure with good planning and admin skills Kindly e-mail CV to genx383@gmail.comPreference consideration for employment will be given to individuals with proof of
permanent South African ID. If you have not heard back from us within 14 days,
please consider your application to have been unsuccessful.
17d
SavedSave
Customer Service•Deliver superior service and maximize customer satisfaction.•Address concerns and discover lasting solutions while upholding customer satisfaction as the priority.•Respond efficiently and accurately to customer complaints.Operations•Accountable to ensure equipment is working, and if not to report it.•Control operational costs and identify measures to reduce and eliminate waste.•Coordinate daily Front of the House restaurant operations.•Check daily access & movement security checks and stock management.•App/Aggregator maintenance and execution•Manage restaurant’s good image and suggest ways to improve it.Adherence to Shopkeeping disciplines•All regulatory practices pertaining to compliance with health and safety regulations.•Ensure compliance with sanitation and safety regulations.•Regularly review product quality.Minimise Shrinkage•Identify and manage all shrinkage hotspots within the department according to company systems and processes.People management•Assist with development and coaching of the team within your department.Page 3 of 2KEY COMPETENCIES (6-8 key competencies per job including personal, business and technical/ functional – this information would be housed centrally in a competency database)•Strong interpersonal skills•Excellent communication skills•Ability to work independently.•Able to manage and work in a team.•Able to effectively demonstrate product knowledge relative to job function.•Able to follow and adhere to processes, policies, and procedures.•Able to communicate clearly and listen effectively•High level of attention-to-detail•Ability to work in a fast-paced environment.•Strong organisational skills•Numerate•JOB REQUIREMENTS•A matric certificate and relevant management experience are essential for this position.•Hospitality diploma or degree an advantage.•Minimum 2 years previous experience in a FOH Supervisor Role.•Proven customer service experience as a manager.•Extensive food and beverage (F&B) knowledge,•Strong leadership and people management skillsADDITIONAL CRITERIA•Able and flexible to work different shifts - flexi shift roster which may be changed to suit the needs of the operation.•Weekends, evenings and Public Holiday workdays and times is mandatory.•6 Day a week worker.Email now your cv: ericmaqwele@woolworths.co.zaPlease note only SA Citizen are allowed to apply please
10d
Do you love the food industry and feel like you are not valued for your effort? How would your experience help us?If you are already a Strong supervisor with proven management skills in QSR, then you may have found the perfect job.,Applicant must have a past understanding of the food industry and be committed to customer satisfaction, cleanliness and attention to detail .Please don’t waste time if you don’t have proper experience and traceable references .Times wasters won’t get a response Please whatsapp a brief cv ( 0646565045), showing experience . One page CV only- Must be a Phoenix resident as trading hours make transport a problem .
1mo
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