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KEY OUTCOMES Customer Service • Deliver superior service and maximize customer satisfaction. • Address concerns and discover lasting solutions while upholding customer satisfaction as the priority. • Respond efficiently and accurately to customer complaints. Operations • Accountable to ensure equipment is working, and if not to report it. • Control operational costs and identify measures to reduce and eliminate waste. • Coordinate daily Front of the House restaurant operations. • Check daily access & movement security checks and stock management. • App/Aggregator maintenance and execution • Manage restaurant’s good image and suggest ways to improve it. Adherence to Shopkeeping disciplines • All regulatory practices pertaining to compliance with health and safety regulations. • Ensure compliance with sanitation and safety regulations. • Regularly review product quality. Minimise Shrinkage • Identify and manage all shrinkage hotspots within the department according to company systems and processes. People management • Assist with development and coaching of the team within your department. Page 3 of 2 KEY COMPETENCIES (6-8 key competencies per job including personal, business and technical/ functional – this information would be housed centrally in a competency database) • Strong interpersonal skills • Excellent communication skills • Ability to work independently. • Able to manage and work in a team. • Able to effectively demonstrate product knowledge relative to job function. • Able to follow and adhere to processes, policies, and procedures. • Able to communicate clearly and listen effectively • High level of attention-to-detail • Ability to work in a fast-paced environment. • Strong organisational skills • Numerate • JOB REQUIREMENTS • A matric certificate and relevant management experience are essential for this position. • Hospitality diploma or degree an advantage. • Minimum 2 years previous experience in a FOH Supervisor Role. • Proven customer service experience as a manager. • Extensive food and beverage (F&B) knowledge, • Strong leadership and people management skills ADDITIONAL CRITERIA • Able and flexible to work different shifts - flexi shift roster which may be changed to suit the needs of the operation. • Weekends, evenings and Public Holiday workdays and times is Weekends, evenings and Public Holiday workdays and times is mandatory. • 6 Day a week worker.Email now your cv: ericmaqwele@woolworths.co.za• JOB REQUIREMENTS • A matric certificate and relevant management experience are essential for this position. • Hospitality diploma or degree an advantage. • Minimum 2 years previous experience in a FOH Supervisor Role. • Proven customer service experience as a manager. • Extensive food and beverage (F&B) knowledge, • Strong leadership and people management skills

Century City