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Lodge Manager Location: Okavango Delta, Botswana This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose individuals very carefully – they are the strength and the future of this business. The ideal person/couple would be held in high regard within the tourism industry, they would have a lot of experience in running a 5-star property in a remote area independently, with a good general understanding of lodge operations, finance, and staff management. The couple or individuals should be passionate about hospitality, and have a keen interest in sustainability, conservation and community development. KEY RESPONSIBILITIES Relationship building – with – staff, guests, governmental departments, the community, the industry (agents and other lodges)Corporate Social Responsibility – working with the Africa Foundation in community developmentBusiness efficiencies – cost control, local produce, quality of productHR structure – maintaining and enhancing – understanding and adherenceProduct development on guest experience – lodge, food, game experience, all guest touch pointsEngaging – with the people, the culture, the work style, the expectationRegular assessment of the functionality, efficiency and strength of all operational equipment, vehicles, generators and buildingsSustainability – Analyzing the impact Sustainability has on our business and improving itReducing our Carbon FootprintManagement of ResourcesFinancial Management – Providing an oversight role of the lodge financeForecasting – Budget forecasting and ensuring the finance aspect of the lodge keep up with the ever changing business environmentTraining Development – Providing the needed to the team to ensure they are up to speed with the desired service standardsNew concepts and Creative Ideas – Keep abreast with the latest trends of service deliveryHealth and Safety at the workplaceDevelopment of a superior workforcePlan staffing levelsWork with Human Resources staff to recruit, interview, select, hire, and employ an appropriate, right number and quality of employeeshttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTE4NDk5OTU0P3NvdXJjZT1ndW10cmVl&jid=1057610&xid=4118499954

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Overview My Client a Deluxe award winning Safari Lodge in Limpopo is urgently recruiting for an Assistant Lodge Manager. Remuneration Structure Basic Salary - Negotiable based on qualifications and experience Live in Accommodation - Single status 3 meals daily Uniforms provided Med Aid Pension / Provident Fund Annual Leave Days off - Leave Cycle - 6 weeks on / 2 weeks off What The Role Entails The main purpose of the assistant lodge manager is to assist the lodge manager in managing the lodge and, by doing so, creating a profound guest experience, which is in line with the service, vision and creative concepts of the lodge. This position is accountable to the Lodge Manager for this.It is the responsibility of the assistant lodge manager to monitor the hospitality service, maintenance, gardening and housekeeping standards within the lodge.In this capacity, guest expectations regarding the standard of service should be exceeded. In addition, the lodge needs to be monitored so that it operates in a cost effective manner, remaining within the agreed budget; as well as in a manner which is conducive to positive inter-personal relationships between staff and at a superior level of efficiency.The assistant lodge manager is also responsible for ensuring that the morale of the lodge staff is kept at a high level and that staff are developed on an ongoing basis.Finally, the assistant lodge manager must provide a written hand over of responsibilities in his/her absence and ensure that a full handover is received on his/her return. Requirements A minimum of 4 year’s work experience – ideally 2 years as a trainee and in a well-recognized five star hotel or world class lodge, as an assistant managerExceptional Food and Beverage knowledgeFinancial management abilityA hardworking, co-operative mannerHigh standards of service excellence and a passion for the industryAttention to detailExceptional English and a second language would be preferableGood computer literacyExcellent management ability and communication skillsA clear understanding of basic labour law and disciplinary proceduresA developmental approach to staffAssertiveness, patience and good organizational skillsUnderstanding of housekeeping and maintenance proceduresAn awareness of developments within the food and lodge industries, as well as international trends in hospitality Responsibilities Management and training of the lodge staff in line with the Company Standard of ExcellenceEnsure ultimate guest relations in the lodge and that the ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjE0MzI5MzA/c291cmNlPWd1bXRyZWU=&jid=344721&xid=161432930

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KEY OUTPUTS: GENERAL:· Responsible for the maintenance and improvement of all buildings and associated infrastructure primarily water purification systems and networks, electrical systems and networks, waste water treatment and related infrastructure and IT networks and systems located within &Beyond Ngala Private Game Reserve.· Set, maintain and monitor detailed daily, weekly, monthly, annual preventative maintenance plans.· Ensure highest degree of workmanship and quality control are set and met by the department. · Ensure systems in place to facilitate immediate repair and maintenance to guest rooms and areas. · Plan, budget and execute renovations of existing infrastructure and buildings as well as construction of new buildings and associated projects. · Management, mentorship and training of maintenance teams.· Management and liaison with specialist contractors and maintenance services. PROCESSES: · Manage and maintain stock control systems and procurement.· Manage budgets and communicate any unforeseen costs. · Management and control of preventative maintenance plans and systems.· Manage recycling and waste management.· Manage and reporting of sustainability statistics and audits.· Source reliable suppliers and constantly strive to negotiate the best prices from them· Sourcing of maintenance parts through local channels· Control all maintenance related purchases· Ensure your teams, treat all equipment with care and are trained in their areas of responsibility· Control wastage within your department· Management and control of maintenance related machinery and tools. FINANCES: · Ensure stores and stocks are controlled· Negotiate the best prices and spot check agreements· Control the expenditure and manage the budgets to remain within the limits agreed on with management. · Ensure effective logistic planning to ensure necessary spares, equipment and materials. · Report on and justify all expenditure LEADERSHIP:· Ensure that all staff are trained and competent to carry out their respective roles and responsibilities. · Manage performance through feedback and annual performance appraisals.· Ensure all maintenance staff are sensitive to working in guest areas, noise levels, and uniform is clean, neat and name badges are worn.· Allocate staff to perform tasks according to prioritized needs.· Recruit and induct new staff in conjunction with HR.· Identify training needs within the maintenance department· Keep an attendance register· Ensure that your staff are properly equipped to carry out their duties safely and effectively· Ensure that ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzE2ODQ1MzU0P3NvdXJjZT1ndW10cmVl&jid=1503276&xid=3316845354

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KEY OUTPUTS: Overall responsibility for the effective management and running of Lodge/Camps. To ensure the Lodge and Camps, and brand, are not only maintained but taken to the next level of service standards and excellence.Drive community development projects in conjunction with the Africa Foundation and provide requisite skills and support to ensure effective effort.Develop strategic relationships with local stakeholders including governmental organizations, wildlife organisations and communities, surrounding and involved with Private Game Reserve.Create and maintain a detailed skills development plan for all staff.Responsible for creating an environment where the company culture is continuously met and visible throughout the daily functioning of the lodges.Create an overall strategy and prepare annual business plans for all camps for the year and then oversee implementation thereof within specified time frames and budgets.Overall Day to Day Management of the Camps, and any other related infrastructure within the reserve.Overall Responsibility for budget creation and management, CAPEX structuring, planning and implementation.Ensure all group internal financial controls and systems are in place and strictly adhered to.Overall responsibility for all human resources in the lodge, ensuring all labour relations, leave and medical funds are managed correctly.Create annual and monthly training plans for all departments and structure external training and exchanges with other lodges/ regions where possible.Place and monitor of all lodge operational stock orders and oversee procurement functionCreate camps strategy for guest delight, staff welfare, health and safety and training. Ensure plan is implemented and managed throughout the yearWork with Executive chef to ensure menu and food are aligned to lodge quality standards and requisite guest food scores and food budgets are being met and monitored.Work directly with the Lodge Managers, Assistant Managers, Head Ranger, camp managers and respective departmental Managers to ensure Lodge and Service standards are maintained at all times and ensure costs and budgets are managed and not exceeded.Daily meeting with the management team and Heads of Department to discuss the daily plan, including arrivals, departures, maintenance, food, special requests, bush banqueting.Over and above daily hosting of guests ensure you host all Agents, Media and VIP Groups.Oversee the maintenance and development of all infrastructure across the reserve.Oversee the management of the reserve within parameters of the game reserves operational manual.Overall management and development of the Ground Handling business including compliance to all pertine... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODgyNDI4Mzk4P3NvdXJjZT1ndW10cmVl&jid=1520721&xid=1882428398

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F and I Manager - HoedspruitOur well know automotive vehicle dealer client is looking to employ an experienced F&I Manager.PurposeThis is a key role that provides support to the dealership network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld.Minimum Experience:3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.Minimum Qualification:Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous.In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 creditsMinimum Requirements:Up-to-date knowledge of vehicle legislation, trade practices, dealership policies and procedures.Customer service and sale management. Understanding of the compliance governing the retail industry would be an advantage. Knowledge of the NCA, CRA, FAIS, FICA. Accredited by the FSP and mandated to perform NCA functions before (s13 mandate)Possess the relevant Continuous Professional Development points within the stipulated time-framesGeneric Job Outputs:Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership.Maximize second gross profit.Execute work in line with governance and compliance processes.Ensure that dealership remains compliant in accordance with legislation requirements. Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.Conduct financial needs analyses and provide associated sales of value-added finance and insurance products.Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes.Provide specialized need analysis & financial and insurance advice and support to clientsProvide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership Inform and educate customers on products to ensure retention of existing customers.Increase sales revenue and increase the organization’s customer base.Consistently enhance own competence through knowledge development in subject matter and associated industry developments.Customer service and sale management. Knowledge of the NCA, CRA, FAIS, FICA..N.B. (Only candidates that meet the criteria will be shortlisted and contacted)N.B. (Only candidates with Automotive Industry experience will be considered and contacted for this position) https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUxMTEzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1193158&xid=1266_51113

Hoedspruit

HR Generalist | Waterside at Royal Malewane

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The HR Generalist at Waterside will offer essential support to the opening team (management and staff) of this new property at Royal Malewane. Opening on 1 July 2022, the latest addition to The Royal Portfolio, Waterside is a modern sanctuary that offers guests an abundance of space and a more social and immersive setting. Located on the Western Border of The Greater Kruger National Park, Waterside will reflect the same exceptional service standards as all other Royal Portfolio properties.The opening team will need an HR Generalist who can offer guidance, administrative and contracting support, as well as drive the company culture, ensuring that we meet our company purpose, which is to give our guests a complete experience and a perfect stay. MAIN DUTIES & RESPONSIBILITIESWelcoming, introducing & making new employees feel at home (work environment)Ensure staff understand the policies & procedures of companyKeep staff admin files up to dateBe the person staff feel comfortable to approach with any questions and concernsAdministration of payroll, medical aid, medical insurance and provident fundBuild team spirit – and ensure staff buy into the culture, social committees, the Foundation, etc. Reward staff – employee of the month, long service awards, birthdays, etc. Enable Heads of Departments to manage their own teams from an HR perspective (job profiles, performance reviews, interviews, disciplinaries, rosters, leave, etc)Support Heads of Departments to manage rosters, leave and the clocking systems Ensuring that Recruitment procedures are followed and include GHATraining – to motivate, monitor and Initiate training needs for staffOversee disciplinary actions and meetings and ensure action is taken, and the plan is followed and checked up onOversee staff accommodation allocation, assets, maintenance and cleanliness needsManage staff uniform and name badgesAssisting other departments when neededLive, Breath, Champion the P&VsREQUIREMENTS, QUALIFICATIONS & EXPECTATIONSHR Degree/ Diploma from a reputable tertiary institution5+ years experience in an HR Generalist rolePrevious experience in a hospitality environment would be an advantage, but is not essentialTechnical & functional competence in all areas of the HR value chainHR systems expertise, e.g. payroll system (Sage), ESS, Teams, TrelloWell organised, methodical, systematicAbility to think creatively & innovativelySolution-orientated, ‘can do’ attitudeVery good attention to detail, accuracyAnalytical and numerateAbility to influenceAble to manage and facilitate conflict Assertive and able to set boundaries in a warm. non-aggressive manner It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.South African citizenship is advantageous. A valid work permit is essential if you https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYyNjMyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1220652&xid=1108_62632

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