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1
A position of an IT Support Desk Services Technician has become available in our organisation. The Tier 1 Service Desk Technician position’s primarily responsibility is to provide first level support to SFT employees. Additionally this position will perform routine network systems maintenance. Work items range from desktop support to routine network administration.
* IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
* Support of disaster recovery solutions
* Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
* Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
* System documentation maintenance and review in ConnectWise
* Communication with customers (internal) as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
* Support Queue
* Accept cases from the support queue
* Remotely assist clients with support needs
* Clearly communicate status on problems as well as resolution
* Clearly document all tasks
* Computer Repair and Maintenance
* Virus/Malware issues
* Network scanning/printers
* Desktop application and operating system management
* Installation, configuration and troubleshooting
* Network connectivity
* Wired
* Wireless
* DHCP
* Subnets
* VLANs
* Smartphone management
* Active sync
* New user setup
* Troubleshooting
* iPhone, iPad, Android systems
* End user email management
* Email bounce back troubleshooting
* SPAM services
* Webmail
* User management
* Microsoft Active Directory and Exchange
* Add/Change/Delete
* Network file permissions
* Create distribution lists
* Security Group concepts
* Backups
* Management of customer backup software
* Remote Backup Solutions
* Local Backup Solutions
* Restore files including VSS previous version restores
*Additional Duties and Responsibilities:*
* Fast turnaround of requests
* Ability to work in a team and communicate effectively
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Minimum 3 years relevant experience working as an internal support resource
* Two-year degree, or active pursuit of a two-year degree
* MCP certification in desktop Operating System software required within the first three months of employmen
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQ4OTg5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1235707&xid=1555_48989
2y
2
R 300
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Computer Stand for Work or Gaming. Also for Laptops and Monitors suitable for both Home and Office space.
5mo
Ads in other locations
1
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JOB FUNCTION
Business Analysis
Identify, assess, solicit, and review, new BI opportunities from internal customers and report back monthlyTranslate opportunities and requirements into solutions and document the functional specificationDesign the display of information in interactive dashboards to enable users to make data-driven decisionConfigure and develop reports and dashboard on BI platforms Qliksense, Power BI, OnBase and Flow SoftwareTest and validate BI solutions with internal customersCoordinate and plan the go-live of enhancements with all stakeholders.Validate the effectiveness of solutions implemented with internal customers and report backPerform data mining, data analysis, design and develop analytical solutions from data that is collected across multiple data sourcesDevelop, modify and troubleshoot Qliksense SQL scripts for new and existing Qliksense modulesCollaborate with external consultants and process expertsSupport internal customers and project team with design and modelling of information
BI Platform Administration and Maintenance
Provide BI application service desk supportCoordinate and manage support from application vendorsManage user access to BI platformsCoordinate and support BI application maintenance activitiesPromote the use and adoption of BI applications (Evangelise) with internal customers
Training
Record video training content using video training recording system as required by service desk, improvement initiatives and projectsWrite user manuals and procedures as requiredProvide training to users and support staff on new enhancements and projects
QUALIFICATION & REQUIREMENTS
Tertiary qualification in computer science, Newly qualified CA(SA)/CIMA, statistics or informaticsMinimum of 3 years experience in BI analysis environmentAttention to detail, continuous learner, manages own work, displays good judgement, customer focused, quality orientated, problem solver, analytical thinker and good communication skillsDemonstrates knowledge of SQL and Database designExperience unpacking and understanding ERP systemProficient in the use of Qlik sense, Power BI and Microsoft Office Suite
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjg3NjczOTE5P3NvdXJjZT1ndW10cmVl&jid=1719464&xid=2287673919
1d
1
Mandarin SAP ERP System Software Assistant, Kempton Park, Rneg + Ben
Diploma / Certificate in Information Technology: System support or similarSolid experience of supporting and maintaining production computer systems in a customer facing support environment of at least 5 yearsExperience in database systems, reporting and query toolsExcellent written and verbal communication skills at all levels of the business with technical and non-technical staffEffective time management skills and ability to prioritise work assignmentsAnalyticalAbility to solve problemsAble to build and maintain business relationshipsDesire to learn and grow within the organisationStrong team player
DUTIES
Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutionsWork closely with various team members to use and enhance support tools, learn effective troubleshooting techniques and increase product knowledgeCommunication and problem-solving skills to deliver support services for business applicationsThe successful candidate for the role will be responsible for the following systems/apps (but not limited):
- SAP
- Evolve
- Xperteck
Providing application support to users Answer, Identify issues and Provide suggestions and long-term solutionsTo provide proactive support to internal staff, and external customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholdersInvestigate and analyse system issues to determine cause of issues and appropriate corrective actionProvide system knowledge and consultancy for divisional and cross- divisional projects ensuring that business process requirements are met, and best practice is achieved
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84MjIwNjE3OTQ/c291cmNlPWd1bXRyZWU=&jid=1664006&xid=822061794
1d
4
R 1,250
NEGOTIABLE
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Multi-Usage computer stand serving every demand from height to laptop slide
13d
VERIFIED
4
R 400
NEGOTIABLE
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Light colored wood home computer desk in good condition for sale. The desk is working and we are only selling it to make space for another desk.
2d
12
Contact f/price
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Sjjjjpffff... The sound of that sinking feeling and you suddenly find yourself looking up to your desk and computer, and not straight at it. Frustrating, we all know that. The Office Chair Repairer PTY LTD can solve this for you in as little as 10 minutes (well, depending on what else gave up).Don't just dump your chair and spend money on a new one when we can return yours to a 100%working condition at an economical price! Call Elmien at The Office Chair Repairer PTY LTD on 083 414 5042 for quick, effective and reliable repairs. And if it is not economical to do, we will tell you so. But then, we do tend to get attached to our chairs...But maybe we can even help you extend the life of your chair in the first place. See the pictures for a description of how a chair goes downhill, as well as the first warning signs - they can save you money! It starts with the castors picking up fluff, and getting stuck. So they stop turning and grind flat. Next, the motionless castor put stress on the base, and breaks out of the base. Lack of motion puts stress on the mechanism under the seat and the mild-steel tears, This is one scenario. The gaslifter/cylinder is a shock absorber. And like you car's shocks, it wears out, and that is the origin of "that sinking feeling". If nothing else is wrong, this is a 5 minute fix; replacing the cylinder with a new one) and you can sit high and proud again.Need a cure for "that sinking feeling"? Then call Elmien at The Office Chair Repairer PTY LTD on 083 414 5042. You will not be disappointed.Please note, as we are in a security area, you have to make an appointment.Kempton Park, 1620Tel: 083414042 Whatsapp: 0834245042 or this direct link: http://wa.me/27834145042.
16d
1
* A bachelors degree in business, administration, or related field.
* Previous sales and management experience may be advantageous.
* Strong industry knowledge.
* Excellent leadership, communication, sales, and customer service skills.
* Computer literacy and good organizational skills.
* Strong creative thinking and problem-solving skills.
* The ability to work under pressure and handle stress.
To have a strong sales-minded attitude as well as excellent leadership skills.To also have the ability to develop and maintain strong, positive relationships with customers and third-party vendors.
* Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the teams objectives and sales goals are met.
* Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
* Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
* Setting up and maintaining a service desk and evaluating its efficiency.
* Resolving service desk problems and improving service methods to increase the service desks productivity and customer service.
* Monitoring department issues and client complaints to create methods to lessen recurring issues.
* Auditing work and customer service to ensure the companys high standards, efficiency, and productivity goals are met.
* Maintaining strong relationships with manufacturers, dealers, and sales representatives.
* Helping to train new employees in company procedures.
* Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the companys adherence to these regulations, and remaining current on the industrys standards and new innovations, materials, tools, and processes.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzcyNTJfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1159856&xid=1554_7252
2y
7
R 2,900
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Beautifully designed desk with lots of working space. Ideal for teenager bedrooms. Drawers or mobile pedestal can be added as extras. Ample space for computers etc. Can also be used as a Kitchen table.DimensionsLength: 1300mmWidth: 730mmHeight: 770mmAlso available in customized sizes as well Raw or in various stains and other painting techniques. Call Johann for pricing.
1mo
5
R 11,900
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Beautifully designed unit consisting of a cupboard with lots of shelving, 1 drawer in middle of desk and 4 drawers on the side. Ideal for young kids or teenagers. Height of desk increased to accommodate "higher" computer boffin" chair/stool. Ample work space on desk top for computers, keyboards, printer etc. Designed in such a manner that it can be ordered with additional bookshelves/cupboards.Dimensions of complete unit:Length: 1630mmWidth/Depth: 480mmHeight: Cupboard-1800mmDesk-920mmAlso available in customized sizes as well as Raw or in various stains and other painting techniques.
2mo
9
R 9,900
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Beautifully designed L shape desk. Ample work space on top for computers, keyboards, printer etc. A display/filing unit on top of the desk can be added. A very nice mobile Credenza with 3 deep drawers rounds off this set well. Ample space in drawers. Chair excluded.Dimensions of deskLength:- long side: 2100mm- short side: 1400mmWidth: 700mmHeight: 760mmDimensions of credenzaLength: 600mmWidth: 700mmHeight: 760mmAlso available in customized sizes as well as in various stains and other painting techniques. Contact Johann for pricing.
2mo
12
R 7,800
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This beautiful hand-crafted Reception Counter can also be used as a Bar Counter. Ample space on top for Computer, printer etc.Dimensions:Length: 1800mmWidth: 600mmHeight: 1100mmAlso available in customized sizes as well as Raw or in various other stains and painting techniques. Contact Johann for pricing.
2mo
11
R 4,500
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Beautifully designed L shape desk. Ideal for larger Studies. Ample work space on top for computers, keyboards, printer etc.DimensionsLength:- long side: 2100mm- short side: 1400mmWidth: 700mmHeight: 760mmAlso available in customized sizes as well as in various stains and other painting techniques. Contact Johann for pricing.
2mo
11
R 8,900
SavedSave
Beautifully designed Study desk with an exceptional stain colour! Lots of space in 4 drawers on the side as well as a pull-out panel for keyboard and or mousse. Especially designed for the computer boffin with ample work space on desk top for computers, keyboards, printer etc.Dimensions:Length: 1600mmWidth/Depth: 530mmHeight: 750mmAlso available in customized sizes as well as in various stains and other painting techniques.
2mo
9
R 5,400
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Beautifully designed and varnished desk which ideal for smaller studies/bedrooms. Ample space for computers etc. Very versatile. Tweak it a bit by adding a bottom and castors and you have a lovely mobile Kitchen Island.DimensionsLength: 1175mmWidth: 750mmHeight: 800mmAlso available in customized sizes as well as Raw or in various stains and other painting techniques. Contact Johann for pricing.
2mo
8
R 9,900
SavedSave
Beautifully designed unit consisting of a cupboard with lots of shelving, 1 drawer in middle of desk and 4 drawers on the side. Ideal for young kids or teenagers. Height of desk increased to accommodate "higher" computer boffin" chair/stool. Ample work space on desk top for computers, keyboards, printer etc. Designed in such a manner that it can be ordered with additional bookshelves/cupboards.Dimensions of complete unit:Length: 1630mmWidth/Depth: 480mmHeight: Cupboard-1800mmDesk-920mmAlso available in customized sizes as well as in various stains and other painting techniques.
2mo
12
R 18,400
SavedSave
Beautifully designed 4 piece bookshelf and desk unit. Ample work space on desk top for computers, keyboards, printer etc. and lots of space on bookshelves for filing or wicker baskets. Designed in such a manner that it can be ordered with one shelving unit only or with multiple units. All extras excluded...Dimensions of Desk:Length: 1500mmWidth: 875mmHeight: 760mmDimensions of Bookshelf 1 and 3 (Left and right)Height: 2100mmLength: 775mmWidth: 350mmDimensions of Bookshelf 2Height: 815mmLength: 875mmWidth: 350mmTotal length of unit: 2425mmAlso available in customized sizes as well as Raw or in various stains and other painting techniques. Call Johann for pricing.
2mo
4
R 14,900
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Beautifully designed 3 piece desk with drawers and bookshelf units. Ample work space on desk top for computers, keyboards, printer etc. and lots of space on bookshelf for filing or wicker baskets. Designed in such a manner that it can be ordered with one shelving unit only or with multiple units. All extras excluded.Dimensions of Desk:Length: 900mmWidth: 480mmHeight: 730mmDimensions of Bookshelf 1Height: 2230mmLength: 400mmWidth: 350mmDimensions of Bookshelf 2Height: 2230mmLength: 500mmWidth: 350mmAlso available in customized sizes as well as Raw or in various stains and other painting techniques. Call Johann for pricing.
2mo
7
R 12,900
SavedSave
Beautifully designed 3 piece desk with drawers and bookshelf units. Ample work space on desk top for computers, keyboards, printer etc. and lots of space on bookshelf for filing or wicker baskets. Designed in such a manner that it can be ordered with one shelving unit only or with multiple units. All extras excluded.Dimensions of Desk:Length: 900mmWidth: 480mmHeight: 730mmDimensions of Bookshelf 1Height: 2230mmLength: 400mmWidth: 350mmDimensions of Bookshelf 2Height: 2230mmLength: 500mmWidth: 350mmAlso available in customized sizes as well as Raw or in various stains and other painting techniques. Call Johann for pricing.
2mo
10
R 3,500
SavedSave
Beautifully designed L shape desk. Ideal for smaller Studies. Ample work space on top for computers, keyboards, printer etc. A display/filing unit on top of the desk can be added.DimensionsLength - long sides: 1300mmWidth: 700mmHeight: 760mmAlso available in customized sizes as well as in various stains and other painting techniques. Contact Johann for pricing.
1mo
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