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Job DescriptionRole OverviewThe Store Manager is the on-site operational leader responsible for the day-to-day performance of the store. This is not a passive retail environment. The Store Manager is expected to be fully engaged in the daily rhythm of the business, leading the team, maintaining standards, and delivering consistent operational results.This role suits someone who enjoys working with people, can lead from the front, and is comfortable operating within a structured retail system. Success in this role depends on discipline, consistency, and full commitment to the stores brand, systems, and values.The Store Manager is the primary customer-facing representative at the location and is accountable for operational excellence, staff wellbeing, customer experience, and accurate reporting.Key Responsibilities2.1 Operations & StandardsEnsure full compliance with all operational systems, procedures, and brand standards.Oversee or personally perform all tasks required to keep the store operating smoothly on a daily basis.Maintain high standards of cleanliness, service, food safety, and presentation at all times.Ensure all equipment and assets are properly cared for and used correctly.2.2 Financial & Stock ControlManage stock ordering, levels, and rotation.Accurately track and report wastage, shrinkage, and theft.Maintain stock variance and wastage within target levels.Understand daily, weekly, and monthly turnover and cost drivers.2.3 Staff & HR ManagementRecruit, train, and onboard staff according to company standards.Lead, motivate, and discipline staff in a fair and consistent manner.Proactively manage staff wellness, morale, and performance.Liaise with HR consultants to pre-empt staff issues and avoid escalation.Ensure all HR documentation and processes are followed correctly.2.4 Training & DevelopmentEnsure all staff receive ongoing training and refresher sessions.Coach floor managers and key staff for growth and accountability.Attend required training sessions and implement learnings in store.2.5 Customer ExperienceBe a visible and present leader on the shop floor.Actively engage with customers and handle complaints professionally.Ensure customer experience aligns with the brand promise.2.6 Reporting & CommunicationSubmit all required reports accurately and on time, including POS, stock, waste, HR, and maintenance reports.Participate in regular check-ins and review meetings with head office.Escalate risks, issues, or deviations early rath https://www.executiveplacements.com/Jobs/G/General-Manager-Hospitality-1254380-Job-Search-01-21-2026-00-00-00-AM.asp?sid=gumtree

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