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CXP is looking for a Finance Manager to join our team based in Umhlanga . This position is to support the Director of Finance to build a global finance centre of excellence that enable us to achieve an excellent return on investment.
The ideal candidate will be responsible for working with senior management to develop financial strategies for the organization. You should be comfortable handling large amounts of data, acting as a decision maker, and providing regular financial reporting.
A career in finance, with a global outsourcing organisation, will provide you with the opportunity to help CXP in all aspects of our finance internal functions including financial planning and reporting, data analysis, and assisting leadership with overall strategy.
Responsibilities:
Proactively deliver accurate and timely compliance and business insightDeliver measurable cost savings and efficiencies throughout the business.Optimise non-billable costs
Technical skills:
High Levels of EQ2Communication, negotiation and people engagementAccounting, finance, tax, audit, compliance and risk managementProject management, systems and process automation
Qualifications and experience:
Chartered Accountant (SA).Five (5) years in a senior finance role.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODQ3NTE1NTY/c291cmNlPWd1bXRyZWU=&jid=370940&xid=184751556
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ROLE PURPOSEThe purpose of the role of the Business Application Engineer is to provide technical support for our new and existing enterprise software solutions to our end users. You will be part of a technical team, and take full ownership of related issues, system enhancements and managing release upgrades, with a full understanding the Customer requirements and a deep knowledge of for everything NetSuite ERP and Salesforce CRM as a minimum. The candidate needs to provide an excellent service to our end users as well as upskill colleagues.
JOB DESCRIPTIONUnderstand all aspects of SFDC / NetSuite configuration and technical/functional capabilities, including all changes and potential system implications related to the SFDC / NetSuite release upgrades.
Support the SFDC and NetSuite Accounting cloud services such as:
General end-user questionsUser management and SSO provisioningProfiles, roles and permissionsEscalation to SFDC/NetSuite supportLicense managementScheduling upgrades and outagesManagement of flows, workflows, automation, and scripts.Ad hoc tasks including CSV imports and data cleansing, budget imports, forms and advanced pdf template changes, sandbox refreshes, custom reports and saved searches with some formula knowledgeDemonstrate cross-business understanding and translation of business requirements to solutionsAdvise the Solution Design Authority on matters within your application domain, ensuring that all relevant system-related concerns or changes are appropriately considered in all Solution Design Authority decisionMaintain and ensure alignment and integration with other applications, the data architecture, business intelligence and infrastructure architecture.Work with the relevant stakeholders to define solutions and advise on implementation options to ensure our CRM and finance capabilities consistently give us the edge over our competitorsDevelop and maintain documentation for business applicationsEducating team members and ad hoc training for end users
PROFICIENT AND ESSENTIAL SKILLS• Demonstrable experience in supporting SFDC• Experience using NetSuite SRP and Finance• Experience working in an end user facing environment• Experience breaking down large activities into smaller sub tasks• Good communication skills
DESIRABLE SKILLS• Good level of understanding of a Microsoft Windows• Good level of understanding of networking• Experienced working in an Agile environment• Experienced implementing new monitoring and reporting solutions• Experience of working with ISO27001:2005 onwards.• Experience working on projects and breaking down projects into actions• Full and clean driving lic...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDUwMDUwNDA0P3NvdXJjZT1ndW10cmVl&jid=927638&xid=2450050404
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DESCRIPTION:
#talentacquisition
CXP is looking for a people passionate Talent Acquisition Specialist to join our team in Umhlanga! This role is to source and recruit A players for all our recruitment requirements.
Purpose:
To support the business in all their recruitment requirements within a specified timeline and to ensure there is an active pipeline of ready to go talent. Always deliver an amazing customer/candidate experience and ensure recruitment deadlines are met.
Requirements:
Relevant human resources qualification2-3 years talent acquisition experienceAccredited Top Grading interviewerHighly organizedAbility to multi-taskStrong communication skills and people engagementExcellent written skillsStrong interpersonal and intrapersonal skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzQ5MDY5NjYzP3NvdXJjZT1ndW10cmVl&jid=457341&xid=2749069663
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Description
To create a fit for purpose, people centered agile learning environment that enables CXPs growth.
Mission:
Develop learning processes that supports CXP strategic priorities (eg. Bursaries, Learnerships, etc.) Create a new Advisor and BAU learning experience that drives speed to competenceSupport the culture of continuous learning (Eg. culture and strategic analysis related items)Lead, coach and develop the Learning and Development team
Requirements:
3-5 years experience as a Learning and Development LeaderRelevant learning and development qualificationAssessor, Moderator and/or content developmentExperience with e-learning platforms and practicesProficient in MS Office and Learning Management Systems (LMS)Bachelor of Social Science or Bachelor of Arts Degree in Business, Psychology, Education or a related fieldProfessional certification (e.g. SETA)
Responsibilities:
Create and execute learning strategies and programsEvaluate individual and organizational development needsDesign and deliver e-learning courses, workshops and other trainingsAssess the success of development plans and help employees make the most of learning opportunitiesHelp leaders develop their team members through career pathing
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjcyMzUzOTQ0P3NvdXJjZT1ndW10cmVl&jid=377736&xid=1672353944
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CXP are looking for exceptional individuals who are highly skilled in sales with the ability to provide world class customer service, to join our team in insurance who service UK clientele.
Requirements:
Covid19 Vaccination Certificate Original ID DocumentTax NumberBank Account registered in own nameNational Senior CertificateCompleted tertiary qualification/ studying towards a qualification *PreferredClear Credit and Criminal recordComputer literate2 years’ experience in Outbound Sales or Cold Calling EnvironmentAbility to upsell & cross sell international products/ servicesProven experience in the insurance/ financial spaceProven track record of high performanceExcellent command and use of English, both written and VerbalAttention to detailStrong analytical and numeric skillsAble to navigate through various systems at onceGood attendance and performance recordReliable transport to Umhlanga
Duties Include:
Upselling and cross selling products via telephone.Handling customer enquiries via email and telephonically.Proactively identify issues and problems before they arise.Assist with escalated calls and complaints in line with procedures.Providing world class customer service to international clients.Working with various parts of the business to resolve issues.
Working Hours
Monday to Sunday on a shift rotation (the rotation can be confirmed if successful to next stages but is subject to change from the client).
Full Time (45 hours per week, 40 operating hours) Shift times will fall between 9am to 9pm with the opportunity for over-time.
*Shortlisted candidates will be required to complete a game based assessment as part of our recruitment process. This process will require you to download an application onto your chosen device. The game requires stable internet connection throughout the duration being played.
Successful Candidates should be prepared to commence work 24/01/2022.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzA1NTYyNDc1P3NvdXJjZT1ndW10cmVl&jid=803438&xid=2305562475
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CXP, a global customer experience consultancy organisation has an exciting position available for a Learning and Development Specialist. This individual will be responsible for the sales, technical, product, culture, soft skills training & facilitation of our team.
Purpose of this role:
Deliver a team of top performers through an exceptional learning experience.Deliver high quality, fit for purpose interpersonal and intrapersonal development experience for all delegates.Ensure that advisors are enabled with the right interpersonal and sales skills to meet productivity requirements as indicated in the Glide PathPrevious experience as a Training Facilitator, Training Coordinator or similar roleAssessor / ETDP / moderator certification would be advantageousHands-on experience with Learning Management Software (LMS)Knowledge of traditional and modern educational techniquesAbility to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)Good understanding of the Skills Development ActFamiliarity with Talent Management and career pathsExcellent communication and organizational skillsNQF Level 4 – MatricBSc degree in Education, Human Resources Management, Organizational Psychology or relevant field would be AdvantageousConduct training needs analysis
Job Description:
Interview candidates and leaders to assess training needs.Design training curriculum.Organize in-house and offsite activities, like presentations, job simulations and role-playing exercises.Manage candidates subscriptions to conferences and e-learning courses.Order instructional material (e.g. eBooks and manuals).Discuss career-pathing opportunities with Leaders.Enrich courses with visual aids to engage trainees.Measure outcomes from trainings.Research and recommend learning equipment (e.g. platforms and projectors).Coordinate the delivery of learning activities in line with the approved calendar, budget, and business requirements.To deliver learning and development interventions in line with quality standards in order to achieve learning outcomes and business objectives.To comply with group policies, quality assurance standards and regulatory requirements.
Shortlisted applicants could be required to take a technical/behavioral assessment as part of the application process.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzU5OTMwOTc/c291cmNlPWd1bXRyZWU=&jid=375725&xid=335993097
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CXP are looking for a dedicated individual with a desire to grow in the Business Intelligence Space, to join us in a Real Time role. The purpose of this role is to ensure that work schedules are adhered to, and that performance KPIs and NET FTE requirements are met, by real time and intraday management of resources.
No prior practical experience is required, however our ideal candidate should have completed a Bachelors Degree in Computer Science, Information Science or a related field
Role Accountabilities:
Drive increased and sustained levels of productivity in the team. Through reporting, engaging with leaders, and direct engagement with the team, drive appropriate levels of efficiency.Intraday scheduling of offline activity for the coaching and training of advisors.Ensure all reporting and insight is detailed, accurate and meets business requirements.
Minimum Requirements:
Relevant University Degree - Bachelor Degree in Computer Science, Information Science or a related field1 year of general work experience (even if part-time while studying)
Technical Requirements:
Advanced report writing skills (proficiency in Excel)High levels of analytical capability
Candidate Competencies:
SupportiveHighly OrganizedTeam PlayerSelf ManagedDelivers great insights
Please ensure that all fields are complete when applying online for this role. Ensure that you have attached an updated CV and any supporting documentation to your profile as incomplete profiles could lead to our team overlooking your application.
Shortlisted applicants could be required to take a technical/behavioral assessment as part of the application process.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDMzMjMyODU1P3NvdXJjZT1ndW10cmVl&jid=275972&xid=2033232855
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We are looking for an engaging and dedicated individual to join our people team as a people support specialist. The selected individual would be responsible for the day-to-day support of the people team.
Requirements:
Human Resources qualification1 years experience in a people support/ human resources roleGood understanding of the labour legislationExcellent reporting skillsService oriented/ people focusedAbility to support to the people team with day-to-day administrationManage the people experience High attention to detailExcellent written and verbal communication skillsNatural problem-solving skillsHigh levels of emotional intelligenceDeadline drivenAbility to perform under pressureVaccinated for Covid19 (Vaccination certificate will be required prior to appointment)
Please ensure that an updated CV, along with all relevant qualifications/ certifications/ awards are attached to your application for this role.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTExMzU4MDc3P3NvdXJjZT1ndW10cmVl&jid=1177132&xid=2511358077
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CXP are looking for Customer Service Advisors to join our global team.
Based in the heart of Umhlanga we offer fantastic location, amazing growth opportunities, competitive salaries, a work-life balance and a stable environment. We are looking for people passionate individuals to join our service department that specializes in quality energy services for our international customers.
Job Requirements:
Original ID Document - No certified copies will be acceptedSouth African Bank Account (we do not accept 3rd party bank accounts)Tax NumberMatric or NQF Level 4 equivalentBachelors Degree (Min. 1st year Completed/ in Progress)Clear Credit and Criminal recordComputer literateMinimum of 1-year experience in the customer service spaceExcellent customer service skillsExcellent command and use of English, both written and VerbalAttention to detailStrong analytical and numeric skillsAble to navigate through various systems at onceGood attendance and performance recordReliable transport to UmhlangaAbility to bring insightMaintain a high performanceVaccinated against Covid19
Duties Include:
Handling customer inquiries via email and telephonicallyProactively identify issues and problems before arisingProgress to taking escalated calls and complaints in line with proceduresProviding world class customer serviceWorking with various parts of the business to resolve issues
Working Hours- 09H00-21H00 (ROTATIONAL SHIFTS) (SUBJECT TO UK CLOCKCHANGE) (MON-FRI) / ALTERNATE SATURDAYS
*Candidates could be required to complete assessments for this role & may be required to come on site a maximum of twice throughout our recruitment process.
Candidates should be available to start work by 28th February 2022.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDQzNjE5NTk/c291cmNlPWd1bXRyZWU=&jid=1123144&xid=144361959
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Requirements:
Proven Business to Business (B2B) outbound sales experience in the BPO environmentInternational outbound sales experienceExperience of working to serious targets in a period of significant growth.Experience of selling to new and existing customers and balancing this work.Experience of developing and implementing sales plans.Experience of developing and implementing sales pipelines.Experience of delivering an excellent customer experience in a commercial setting.Proven experience in developing and managing relationships with new and existing clients.Knowledge of principles of sales and customer experience.
Working Hours:
09:45 - 19:00 (Monday - Thurs)
09:45 - 17:45 (Friday)
* If weekly targets are met, Consultants may finish at 16:30 on Fridays.
Important Information
This will be a work from home position, all consultants will be required to work on site until they are up to speed & meeting their targets.
All equipment & connection will be provided at company cost.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjI3NTgwMTQ/c291cmNlPWd1bXRyZWU=&jid=1122156&xid=362758014
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ROLE PURPOSE
Huntswood’s success relies on its IT Infrastructure and End-user facilities being available, effective and efficient.
As a Firstline ServiceDesk Technician, you will be the face of the Technology Team. You, along with the team will handle the initial first point of contact for all technical incidents and requests from the business, offering a professional, courteous, speedy and effective service to ensure disruption to Huntswood’s business processes and clients are kept to a minimum.
Job description
Ensure that incidents and problems logged on Huntswood’s call logging system are responded to quickly, professionally and courteously, ensuring that calls are correctly prioritised and categorised.Ensure that identified incidents and problems are descriptively logged and kept up to date on Huntswood’s call logging system.Strive to meet the SLA’s defined within the Call logging system.Ensure that all incidents, requests and problems are escalated to the appropriate team if they are not able to be resolved within the agreed timescale.Answering telephone calls and strive to resolve a majority of tickets on first contact and to work with the Head of Customer Support to identify opportunities to further improve the number of tickets resolve on first contact.Managing Client project set-ups to ensure the Client infrastructure is set up on-time and is tested and working.Work alongside 2nd & 3rd Line to learn and carry out escalated tasks (where appropriate)Provide remote support across both Huntswood sites and to home based colleagues.Be a true team player, working professionally and constructively with colleagues offering help and assistance with incidents, user requests, problems and projects.Ensure Huntswood’s computing facilities are kept secure to reduce the risk of breaches of confidentiality, integrity and availability.Writing and reviewing Service Desk Team’s documentation.Carry out manual handling, moving desktop equipment during desk and office moves as well as project set ups.Work positively with the other members of the Technology team to ensure end-to-end customer satisfaction with the technology services to customers.Responsible for Huntswood Assets and ensuring that the CMDB is accurate and kept up to date.
Person Specification *Essential
Excellent Customer facing and Customer Service skills, able to communicate to users at all levels.Thrive in a busy environment with changing priorities and goals.Good level of understanding of a Microsoft Windows Active Directory environment including GPO.Be able to demonstrate a good understanding of the major Microsoft packages namely Microsoft Windows and Office 365.Good l...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTMxMjEyOTcyP3NvdXJjZT1ndW10cmVl&jid=1012492&xid=1531212972
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Mission
To procure the highest quality of goods and services for the best value through the implementation of purchasing procedures that are fair, equitable and transparent to vendors/contractors/public; and the quality and efficient customer service that supports the values of the company.
Qualification Requirements
1. NQF 4 / Matric2. Previous experience within a procurement environment / inventory savvy3. Bachelors Degree in Accounting
Additional Requirements
1 year in the procurement space *Preferable1 year exposure in managing vendors/ suppliers *Preferable1 year asset management exposure *PreferableAdvanced administration skills
Accountabilities
PO / Invoice Accuracy Supplier defect rateSupplier lead timePO cycle timeAd hoc accounting projects
Key Performance Indicators
Spend over managementPrice competitivenessProcurement ROI and benefitsPO Cycle timeVendor Availability
Culture Fit
Show upSpeak outThink like a customerSmall details always matter
Coaching Competencies
Self-ManagedDelivers great insightsWould happily re-employSupportiveHighly Organised Technical Skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NTc3Nzc2MD9zb3VyY2U9Z3VtdHJlZQ==&jid=1173134&xid=55777760
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CXP are looking for dynamic and driven leaders to join our team and to drive superior customer service performance to CXPs clients and their customers, by achieving outstanding levels of quality and operational efficiency.
Mission
Drive superior customer service performance delivered to CXPs clients and their customers, by achieving outstanding levels of quality, operational efficiency and sales.
Accountabilities
Fill your team with A Players.Lead, coach and inspire your team to deliver outstanding customer service performance.Drive efficiencies within the team to well exceed Client SLA.
Culture Fit
Show upSpeak outThink like a customerSmall details always matter
Coaching Competencies
A PlayerSupportiveHighly Organised
Technical Skills
Advanced report writing skills (proficient in Excel)High levels of analytical capabilityExtensive Customer Service Experience4.Extensive Sales Experience is a MUST
Qualifications
Bachelor of Commerce Degree or relevant management experienceMinimum of 3 years in a Team Leader role preferably from a customer service environment
Please ensure that your updated CV along with your mobile number and personal email address is attached to your profile.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTAyNzIzMjUwP3NvdXJjZT1ndW10cmVl&jid=948451&xid=1902723250
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Job purpose:
To proactively record and process claims in accordance with our principles and procedures and to maintain files within our service standards. To deal with allocated claims as speedily and efficiently as possible from outset to conclusion within FCA regulations, and legislative and policy guidelines.
Job responsibilities:
To proactively record, process and settle claims in accordance with our principles and procedures and to maintain files within our service standardsTo ensure that all files are reserved accurately and promptly within our reserving philosophy.To be personally responsible for ensuring the reserves fully reflect the level of damages on each fileTo process cheques on claims files as required and in accordance with your authoritiesTo identify and champion potential fraudulent claims and action as per guidelinesEnsure liability is agreed within existing case law and accident circumstancesEffectively negotiate with customers, suppliers all relevant third party representativesTo adhere to and consider all regulatory requirements at all times, including TCF, DPA, AML and Anti Bribery principles, and ensure all direct reports are compliant.Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all timesEnsure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times,Any other reasonable duties
Experience & knowledge
Please refer to Grading Matrix
Skills & Qualifications
FAIS (150 Credits)Regulatory Examination (RE5) *PreferredExcellent communication skills, both verbal and writtenNegotiation and influencing skillsGood time management and organisation skills with the ability to prioritise workProblem solving skills with the ability to adopt a logical approach to resolving problemsStrong customer service skillsGood numeracy and literacy skillsComputer literate
Behaviours
Customer focusedEmbrace, embed and incorporate the Company ValuesEmphasis on attention to detail and accuracyAble to work on your own initiative and as part of a teamSelf-motivated and enthusiasticAn organised and proactive approachAbility to work on own initiative and as part of a teamA flexible approach and positive attitudeStrives to drive business improvements to contribute to the success of the business
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTI2MDAzNzE5P3NvdXJjZT1ndW10cmVl&jid=1169471&xid=4126003719
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CXP is looking for an experienced BPO Quality Assurance Consultant. This individual should have the ability to accurately assess the manner in which consultants deal with customers on a daily basis, along with the ability to perform coaching and calibration sessions with consultants who need some development.
The Role:
You will be responsible for measuring the quality and verification of all advised and non-advisory sales, calls/correspondence in line with business expectations (Specified to campaign) and ensuring corrective action is undertaken where required to ensure the delivery of a first-class level of service to our customers.
Key Responsibilities:
Ensuring regulatory principles and processes, including Treating Customers Fairly (TCF) and Data Protection policies are followed and delivered consistentlyContribute to a ‘customer driven’ culture of continual improvement, take ownership and become empowered to contribute to meeting business goalsTo deliver set targets and KPI’s on all quality monitoring activity undertakenTo provide feedback and coaching and support to agentsProvide feedback to line manager about effectiveness of processes and potential risks to ensure the department operates in the most efficient manner possibleObtain and accurately input relevant customer data into in-house systems and ensure clear notes are added where neededAchieve departmental and individual objectivesWork with other parts of the organization for the overall objective of improved customer service/experience and treating customers fairlyParticipates in self-development through coaching, mentoring, training and peer feedbackUndertake work of a related nature, or perform duties other than or in addition to those outlined above upon request.
Essential/Desirable Attributes and Experience:
TCF Regulatory Accountabilities.
To carry out your accountabilities and objectives within the frameworks of the Clients TCF policies.
Experience & Qualifications desired:
Previous experience in a financial services roleExcellent communication and interpersonal skills Good numeracy, literacy and attention to detailUnderstanding of FCA and TCF regulations relating to complaints handling and consumer salesBusiness related qualification an advantage
Hours: To be discussed (UK based Shifts)
Between 09H00 & 21H00 / 10H00 & 22H00 Monday - Friday (Additional Saturdays may be included)
*Candidates would be required to be available to start in January 2022 and be required to work SA Public holidays.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDkzMTIzMTAyP3NvdXJjZT1ndW10cmVl&jid=803440&xid=2093123102
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