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To perform to the best of your abilities all duties and responsibilities reasonably assigned to you. You will do your best to protect and promote the business and interest of the company and to always preserve its reputation and goodwill.
Manage outbound calls, mails, and cases within the Service Level Agreement (SLA).
Accepting ownership for effectively solving customer issues, complaints, and enquiries; keeping customers updated on the progress of the cases where applicable.
Performing First Line Troubleshooting (FLT) according to documented processes and procedures and ensuring First Call Resolution (FCR).
Escalating cases to other departments if FCR cannot be done during FLT.
Working closely with third party vendors – logging cases, ensuring timely feedback, and escalating outstanding cases to vendor / internal teams.
Action instructions on the vendor teams groups within SLA.
Data analyses – Bag orders, monthly reports and driving software and product improvements to reduce reoccurring calls in the Contact Centre.
Adhering to processes and procedures pertaining to your role and daily functions.
Attending to BDA exceptions and Comms reports daily
Working hours are Monday to Friday from 08:00 to 17:00 with the possibility to work overtime as and when required including some weekends and public holidays.
Matric essential
12 months Contact Centre and Client Services experience.
Previous vendor management experience – advantageous
R10K to R12K
Matric essential
12 months Contact Centre and Client Services experience.
Previous vendor management experience – advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0NzE4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242774&xid=1555_54718
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Main Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.Main Responsibilities (including but not limited to):Answering inbound calls timeously.Be professional and polite at all times.Listening attentively to customer queries.Responding to customer queries accurately.Ensure that quality standards are met.Familiarize oneself with products and procedures.Providing relevant information to ensure First Call Resolution.Effectively resolve queries.Escalating faults that cannot be concluded on first contact.Ensuring that customer details are captured accurately.Perform any ad hoc tasks as and when requiredJob Specific Requirements / Knowledge RequirementsCommunication skillsInterpersonal skillsAnalytical skills  Team playerNegotiating skills  Presentation skillsIntegrity Writing skillsCustomer orientationProactive and professionalSystem SpecificationMS Office and ExcelNumerical abilityCOMPETENCIES:Customer focusAbility to build customer loyaltyConflict managementExcellent communication skillsHigh level of professionalism and an understanding ethical conduct.Quality orientationKNOWLEDGE, SKILLS AND EDUCATION:Grade 12Excellent Communication written skills in EnglishA 2nd language is a requirement: Sotho, Zulu or XhosaSerious and passionate about customer service and working in a customer service industry COMPETENCIES:Customer focusAbility to build customer loyaltyConflict managementExcellent communication skillsHigh level of professionalism and an understanding ethical conduct.Quality orientationKNOWLEDGE, SKILLS AND EDUCATION:Grade 12Excellent Communication written skills in EnglishA 2nd language is a requirement: Sotho, Zulu or XhosaSerious and passionate about customer service and working in a customer service industryAnswering inbound calls timeously.Be professional and polite at all times.Listening attentively to customer queries.Responding to customer queries accurately.Ensure that quality standards are met.Familiarize oneself with products and procedures.Providing relevant information to ensure First Call Resolution.Effectively resolve queries.Escalating faults that cannot be concluded on first contact.Ensuring that customer details are captured accurately.Perform any ad hoc tasks as and when required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODI1MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778424&xid=1108_178250
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Our high growth client within IT is looking for a Senior Network Engineer (Network Operations Engineer)
The Network Operation Centre (NOC) is responsible for ensuring the maximum possible service availability and performance for our customer facing ISP services and internal network. Sitting within the NOC, the network team are responsible for managing and maintaining the network providing these services. We are looking to recruit a Network Operations Engineer. While you will have some commercial experience working as a NOC Engineer, its more important that you have the aptitude and demonstrable skills needed to fulfil this role whilst experienced members of the team will help you develop your skills and confidence. We interact frequently with Customer Technical Support and Sales teams so its important that we can communicate ideas and information to people from a non-technical background. You need to have a good all-round understanding of networks design and engineering including systems integration. Importantly, Network Operations Engineers must develop a solid understanding of our products and processes, they must be keen to learn, able to use their experience and initiative to tackle a broad range of problems and contribute to the growing success of the company. Once youve settled into the role, you will be asked to join our call-out rota providing 24x7 support for our ISP services as well as covering both planned and unplanned out of hours work as required.
*Key Responsibilities*
Ensure stable and reliable ISP network services (e.g., access products, service networks and core networks) via day-to-day network performance monitoring.
Network troubleshooting and fault analysis; hardware troubleshooting and replacement/repair.
Trouble ticket generation and response; carrier interface and escalations.
Deployment and maintenance of network monitoring, analysis and reporting tools.
Application of configuration changes via our processes.
Installation of network hardware and software.
Participate in a 24x7 call-out rota.
*Candidate Profile*
Experience of working on network equipment in an ISP environment, a large NOC or other such company associated with networking.
Experience with Mikrotik CCR and Cisco are very relevant.
CCNP certified or equivalent level of knowledge with relevant 3–5-year experience.
Good understanding of the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and firewalling; Routing Protocols (BGP, OSPF, ISIS); Quality of Service; Ethernet (STP, RSTP, .1q VLANs, QinQ).
Good working knowledge of BRAS / LNS / L2TP / PPPoE.
Basic understanding of AAA platforms such as Radius and/or TACACS.
Familiar working in a data centre environment.
Knowledge fibre optics and WDM systems and cabling structures.
Basic Linux/UNIX skills ideal.
Able to analyse problems and conduct effective fault diagnosis and system recovery.
Clear communicator (written and verbal).
Capable of pr
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQyNTM3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1233276&xid=1555_42537
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CSi Properties provides well-established rental management and sales services to property investors. Our vast client base enables us to provide prospective tenants with a wide variety of high quality accommodation which includes:
* Full Title Houses in Lifestyle Estates
* Sectional Title Units in Security Complexes
* Retirement Village Houses and apartments
We currently manage a great variety of properties in numerous residential developments/estates across the greater Gauteng, Witbank and Ellisras.
Our Sales Team offers a full range of real estate services. We specialize in high quality Sectional and Full Title properties, as well as affordable, traditional and retirement village housing.
We provide our clients with the valuable information and facts they require before making the decision to purchase a dream home. Due to our unique perspective, knowledge and understanding of the property market, we have been able to develop steady growing clientele we can serve and provide both up to date information and understanding of the market to assist you in realizing all your property requirements.
Our core principles of Ownership, Integrity, Team Work and Efficiency have cemented us as market leader.
Work time Regulations
* Hours are Monday to Friday 08:00 to 17:00 and Saturdays 08:00 to 13:00, including breaks. At the discretion of the General Manager, office days for Facilities Supervisors may be either Monday to Saturday (week 1) and Monday to Thursday (week 2), or Monday to Friday every week.
* Due to the nature of the position the employee may be called upon during hours outside these normal specified times.
* The employee will also be expected to partake in a rotary on-call system as managed between the nominated employees.
Duties - General
* Monitor and respond to any maintenance problems reported at Reception.
* Report to General Manager the outcome of maintenance repairs and ensure he/she is kept informed of any issues that cannot be resolved.
* Transport of residents to and from shopping malls weekly, adhering to company policies and ensuring completion of relevant documentation.
* Collect post at post office weekly.
* Frequently visit all parts of the Village and observe any possible concerns, irregularities, safety hazards or damages. Ensure these are appropriately addressed.
* Be responsible, with the input of the Managing Agent and/or a Director, for establishing a repair and renewal program (‘maintenance plan’) for the Village Service Centre, communal areas and grounds maintenance.
* Assist residents with maintenance emergencies where relevant and when possible.
* Ensure that Conduct Rules are adhered to. Report any misconduct to the General Manager.
* Ensure that stipulated duties and responsibilities, relevant legislation, organizational procedures and codes of practice are adhered to.
Electrical
* Repair/replace/install bulbs and light fittings and repair faulty plug
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzIzNTkwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1184383&xid=1555_23590
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We have an exciting opportunity for an Operations Specialist to join our Direct Sales team. The ideal candidate will be responsible for:
* Provide support and direction, whilst driving out benchmark operational ability for Direct Sales.
* Perform risk identification, assessment, and control testing to best practices.
* Ensure implementation & sustainably driven out across the operational disciplines including Call Centre practices; Risk & Control management; Compliance management; Process optimisation and implementation; Customer drivers; MIS & reporting and Project implementation.
* Provide KI supervisory function to Innovation Group Distribution Operations and ensure that the division is compliant to FSCA requirements
* Matric Certificate or Equivalent NQF Level 4 Qualification
* Post Matric Qualification in Risk and compliance management
* Relevant experience in process design
* A minimum of 3 - 5 years experience in a specialist role with 5 years in compliance and risk role
* Effectively manage risk and compliance to ensure industry & IG standards are adhered to
* Mitigate and avert negative financial implication of non-adherence
* Drive out risk and compliance awareness and training to ensure business compliance
* Implement an effective Risk Register
* Implement an effective complaints and escalation management process, tracking and reporting
* Build relationship with internal and external stakeholders
* Drive benchmark reporting including business and people aspects
* Always ensure Client and Business satisfaction
* Monitor compliance with the FAIS Act
* Submit compliance reports and other compliance related reports to the Company Compliance Officer
* Supervise the compliance function within the operations, which is established by the FSCA
* Effectively manage risk and compliance to ensure industry & IG standards are adhered to
* Mitigate and avert negative financial implication of non-adherence
* Drive out risk and compliance awareness and training to ensure business compliance
* Implement an effective Risk Register
* Implement an effective complaints and escalation management process, tracking and reporting
* Build relationship with internal and external stakeholders
* Drive benchmark reporting including business and people aspects
* Always ensure Client and Business satisfaction
* Monitor compliance with the FAIS Act
* Submit compliance reports and other compliance related reports to the Company Compliance Officer
* Supervise the compliance function within the operations, which is established by the FSCA
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI3MDAwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1192787&xid=1555_27000
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Well established Corporate Company specialising in the sale of very exclusive products to a niche market, urgently requires the services of SPECIALIZED SALES BROKERS.Learn about business, become commercially minded, great teamwork, warm and helpful staff, access to leadership, client centric, and entrepreneurship, responsive to changes in the market, work-life balance, best retail hours around!THE PURPOSE OF THE SALES CONSULTANT POSITION: To sell very exclusive products to a niche market, underpinned by strong client service and prospecting for business approaches.Requirements: Matric / Grade 12 and relevant financial degree Minimum 3 years experience in Sales / Marketing Strong selling skills coupled with a proven track record in sales Call Centre experience and competence would be beneficial Excellent verbal and written communication skills Good oral communication skills in English and two mainstream black languages will be an advantage Strong team player Stable Employment history Well-groomed and presentableCRM experience advantageous and computer literate in Microsoft Suite Packages Strong sales discipline Well-groomed and presented Strong client centricity Proof of sales history and making target essentialSalary: R10 000 CTC + on target incentives, SPIVs + Commission and R5000 sign on bonusWorking hours: Monday to Friday
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY4MDU4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1168114&xid=1109_68058
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Minimum requirements: MatricMinimum of 3 Years Experience as a Call Centre Agent/OperatorMust have experience dealing with Collections Knowledge on Excalibur will be an advantageMust be able to work independently Must be available immediately Consultant: San-Mari Combrinck - Dante Personnel Midrand
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY0NDgxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1154961&xid=1109_64481
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Sandton - Raizcorp is looking for your extensive experience and skill in project management to work across multiple departments within our organisation. We’re specifically looking for your skill and competence as a project manager to handling complex and technically intricate projects in the following types of departments and environments:• Call centre• Recruitment and selection• Sales pipeline management• Learning delivery• Learning academy and learning content development• Systems and processes refinement and improvementThis role will see you work across the breadth of our business on many challenging and technically demanding projects and deliverables. We’re specifically looking for the type of personality who has experience in, and a strong grasp of, systems and process refinement. You will need to take hold of projects, departments and centres which are not functioning optimally and restore and embed optimal structures, systems and processes for optimal delivery. The ability to effectively and efficiently deliver to projects with speed is of paramount importance.What does this role do?You will report to the Group COO and deal primarily in operational service delivery spaces. All departments and environments you’ll work in are linked to understanding technical client requirements. You need to understand these and ensure departments and environments are structured, oriented and optimally geared to successfully achieve project deliverables.At Raizcorp we develop entrepreneurs. We are an adult learning space and function very similar to a tertiary academic institution. All projects and departments have entrepreneurship at their core, coupled with the imparting of skills and knowledge. Most of our entrepreneurs are on corporate sponsored programmes – and as such much of your role will involve understanding the corporates’ requirements and ensuring that departments and projects deliver strictly to client expectations.What experience is preferred?We’re looking for your project management experience in the following industries or environments:• Call centre• Recruitment and selection• Sales pipeline management• Learning delivery• Learning academy and learning content development• Systems and processes refinement and improvementWhat kind of personality will excel in this role?You need to be focused on, and capable of, delivering results. You need a thick skin and a willingness to be unpopular. You need to be a positive change agent to staff – with the proven ability to take people on a change journey to optimal results and structuring.Minimum requirements• Must have a tertiary qualification• Qualified in project management• A minimum of five years’ experience in project management• Strong knowledge of systems of structures
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ5MjIyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1186407&xid=1266_49222
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Our Client a Global tech firm is seeking a Cisco Collaboration Engineer L4 (Collab Engineer) to join their team in Sandton on a permanent basis. They offer stability, growth, exposure, benefits, and a great working environment.Note: These resources will be reporting into the management team in Bangalore and will be ringfenced working in the Eastern Time Zone The Collaboration (Collab) Engineer (L4) is a Tech Lead position in the Collab Engineers job family. The expertise required, should span across deployment and support for mainly the Cisco Suite of Telephony and Contact CentreJob Responsibilities Deployment The engineer must have solid experience with complex Cisco Webex Calling and Contact Center deploymentsSupport From a support point of view, the engineer should be proactive in identifying, investigating and resolving technical incidents and problems, and restoring service to clients as dictated by the applicable Service Level Agreement. Ensuring client infrastructure is not vulnerable to external attacks and ensuring version control for voice and VC infrastructure is N1/Cisco supported Role Requirements Responsible for IPT Voice and Analog Gateways, maintenance, upgrades, refresh and troubleshooting, etc.Responsible for technical support of the Organizations Cisco Unified Collaboration related technologies. Updating of as-built documents of infrastructure and work instructionsGeneration and activation of security certificates for the relevant Cisco products as per vendor best practiceIdentification of risks prior, during and after implementationOn time Certification of relevant products supported.Knowledge sharing with L2-L3 engineers on a regular basis.Drafting and sharing of best practice documents.Strong verbal and written communication.Presentation skillsThe ability to work overtime when requiredThe ability to work outside of South Africa for short periods when requiredOwn reliable transportA Valid drivers licenseThe ability to work in a team or aloneRequired Qualifications: To qualify you must have work experience in complex organizations.10 - 15 years of relevant experience. CCIE Collaboration Certification desired.Extensive experience with Cisco Unified Communications Manager, Cisco Webex Calling, Cisco Unity Connection/ Unity in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systemsSolid experience with voice gateways: MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS, Cisco UnifiedSolid experience with Border Element, media resources, SRST/SRSV.Solid Experience with Cisco Unified Contact Center Express and Webex Contact Center, including but not limited to UC Manager integration, basic scripting, high availability clustering.Solid experience with traditional PBX and voicemail system integrati
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To manage, co-ordinate and impact sales directly in the Contact Centres via efficient sale agents to customers, to achieve profitable sales growth and customer retention. Establish a customer focus approach to increase sales through the teams and utilization of support personnel, instil a performing culture of teamwork, individual recognition and the growth of each person in the scope of succession planning. Develop, implement and ensure ongoing adherence to specific scripts, policies and procedures as well as enhance current processes for continuous improvement methods
* Achievement of sales targets -volume and R value
* Achievement of campaign targets per client
* Ensure ongoing adherence within the allotted teams to the relevant policies, procedures and practices.
* .
* Update sales information on inbound communication regarding pricing, process changes, scripts, business instructions and the like for the teams
* Ensure that corrective actions are timeously put in place in order to counter any possible negative or destructive impacts on inbound business unit itself.
* Ensure that all customer profiles are accurately and continuously updated on the system for further successful penetration sales strategies.
* Action and pro-actively manage output sourced from various relevant reports (daily, weekly or monthly) generated by the team on any sales related interactions.
* Manage headcount and capacity across client and product requirement applying effective pipeline management
* Achieve conversion, sales per agent and leads per agent efficiencies
* Implement and affect high quality sales calls
* Identify and shift trends impacting key customer processes and experience
* Implement an effective sales framework
* Work with technical staff and other internal colleagues to meet customer needs.
* Arrange and participate in internal client debriefs.
* Develop a rapport with new clients and set targets for sales and provide support that will continually improve the relationship.
* Plan persuasive approaches and pitches that will convince potential clients to do business with the company
* Ensure Quality for compliance scores and outputs are productive and in line with expected standards.
* Nurture and maintain high performance/quality standard of sales agents.
* Foster and maintain a highly productive team, which is effectively. structured, and work that is fairly allocated to achieve the sales targets set
* Ensure that all customer needs are accurately and proactively identified and attended to.
* Ensure customers are confident that they are dealing with a company where the fair treatment of customers is central to the firm culture.
* Ensure products and services marketed and sold in the retail market are designed to meet the needs of identified customer groups and are targeted accordingly.
* Ensure customers are given clear information and are kept appropriately informed before, during and after the t
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To manage (end to end) the strategy; planning; organising; negotiating; staffing directing and controlling of all aspects of projects or programmes for a portfolio in ensuring the successful implementation of IT Projects and to realise the business cluster strategy. Provides expert advice and counsel to functional/ and non functional user personnel and project teams on the most complex aspects of integration of logical groupings of technologies.To facilitate agreed solution and ensure the solution meets business requirements with minimal impact to the stability of the IT environment.Job Responsibilities Assist in defining the operational business requirements of the business (KPIS, SLAs processes and procedures and reporting ) through translating organisational strategy into functional strategy and assigning accountability to relevant stakeholdersEffectively manage the delivery of services to the stakeholders by establishing governance forums and by understanding, assessing and managing escalated risks associated with programmes and projectsOptimise the effectiveness of resources through modelling capacity requirements across full portfolio and by understanding and communicating impact of capacity requirementsEnsure optimal organising of environment by specifying the nature of capacity requirements in alignment with strategic priority and by actively managing the capacity of the project managers in the team and negotiate where capacity constraints occurEnsure end to end design is aligned to architecture road maps by understanding the landscape and through regular engagement with relevant stakeholdersEnsure effective optimisation of systems, processes and technology by doing route cause analysis and taking corrective measurement and ensuring standards defined per technology with regard to integrations are adhered toTake responsibility for implementation of programme and project governance that aligns to project methodologies, processes and project disciplinesContinuously encourage customer centricity by defining/developing tiered SLAs in order to improve delivery and cost efficienciesDefine and agree service level of operational and call centre support - including support and maintenance, application health and stabilityEscalate project performance to relevant board by clearly showing business objectives according to business casesEnsure optimal team delivery by considering and making amendments to processes, structures, operating models and business plansEnsure transformational target are met through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list for departmentContribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self, managers and team participation in culture building initiati
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Minimum requirements: MatricMinimum of 3 to 5 Years Experience as a Call Centre Supervisor Hands-on experience with supervising all tasks involved in running a call centreStrong communication and people skillsExcellent multitasking, time management and leadership skillsMust be able to work independently Consultant: San-Mari Combrinck - Dante Personnel Midrand
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU4NjY5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1126364&xid=1109_58669
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Well established Corporate Company specialising in the sale of very exclusive products to a niche market, urgently requires the services of SPECIALIZED SALES BROKERS.Learn about business, become commercially minded, great teamwork, warm and helpful staff, access to leadership, client centric, and entrepreneurship, responsive to changes in the market, work-life balance, best retail hours around!THE PURPOSE OF THE SALES CONSULTANT POSITION: To sell very exclusive products to a niche market, underpinned by strong client service and prospecting for business approaches.Requirements: Matric / Grade 12 and relevant financial degree Minimum 3 years experience in Sales / Marketing Strong selling skills coupled with a proven track record in sales Call Centre experience and competence would be beneficial Excellent verbal and written communication skills Good oral communication skills in English and two mainstream black languages will be an advantage Strong team player Stable Employment history Well-groomed and presentableCRM experience advantageous and computer literate in Microsoft Suite Packages Strong sales discipline Well-groomed and presented Strong client centricity Proof of sales history and making target essentialSalary: R10 000 CTC + on target incentives, SPIVs + Commission and R5000 sign on bonusWorking hours: Monday to Friday
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0OTM3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190836&xid=1109_74937
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*Purpose of Position:*
Complement Recruitment are recruiting for a Customer Experience Analyst within the Specialist Services department for a permanent position based in Sandton, Johannesburg, Gauteng. The Customer Services Specialist is responsible for ensuring completeness and accuracy of processed sales orders by the business centre, issuing return authorizations, answering questions on products and/or services, and forwarding sales leads to the appropriate salesperson. Deals with all Quotations submitted and ensure timeously completion, reporting and analysis of Quotations as required. Experience in a national and international organisation or business will be beneficial. Salary R350k – R400k Per Annum
Check out Our Site & Apply Directly and Set Up Job Alerts – (www.complement.co.za/jobs)(http://www.complement.co.za/jobs)
*Duties:*
* Answers incoming phone calls from customers/stakeholders and perform duties including process sales orders, quotations, issue return authorizations, answer questions on products and/or services, research orders and other actions to resolve problems, and forward customer leads to the appropriate Sales Representative or Regional Sales Manager.
* Releases Backorders following stock receipt.
* Works closely with Sales reps. to ensure excellent customer service.
* Ensures efficient and effective processes for sales order entry, return authorisations, credits, complaint handling, and other customer-service duties.
* Assist customers with pricing queries as per relevant approved price list.
* Works closely with Sales reps. to ensure timeous completion of Quotations received.
* Daily tracking of all Quotations received and submitted.
* Assist in processing incoming orders and returns in a timely manner.
* Researches and resolves customer complaints.
* Research errors for possible corrective action.
* Responds to customers within 48 hours with a solution or feedback on the progress of the query.
* Responsible for the stock return process with 3PL and ensuring accuracy and completeness of returns.
* Responsible for reporting the performance of Customer care to Management.
* Responsible for all customer service administration.
* Responsible for ensuring the completeness and accuracy of the Quotations Tracker/register
* Responsible for performing the analysis of the quotations tracker as directed by Management.
* Assist with all Supply Chain activities as directed and required.
*Find Us on Social Media *
Apply Directly on our Contact Form - Attach your Microsoft Word CV, and complete all the required information – (www.complement.co.za/contact)(http://www.complement.co.za/contact)
*Please Note: Companies may expire jobs at their own discretion. Should you not meet the minimum requirements or hear from us within 3 weeks, please consider your application unsuccessful.*
*Customer Experience Analyst – Sandton Johannesburg *
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY5OTJfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1136390&xid=1555_6992
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SALES CONSULTANTSMINIMUM REQUIREMENTS:• 1 year outbound call centre experience• Proven track record of achieving targets• Clear criminal record• Matric• Computer Literate (MS Office)ON OFFER:• Basic plus unlimited commission• Performance incentives• Company Shares * Travel Allowance * Learning Opportunities * On site gymPlease send your updated CV to: telesalescv@clientele.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM5NDQ1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1131949&xid=1266_39445
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IG’s Service Desk team are the first point of contact between end users and IT, the team are responsible for recording incidents and service requests within IG, and work to either restore service as quickly as possible, also where required, alert and / or escalate to the specialist support team. The position requires technical troubleshooting abilities and excellent customer service skills.
* Triage incidents and service requests via phone, e-mail, communicator, ServiceNow.
* Troubleshoot end user incidents and where possible resolve upon first contact.
* Accurately record and document all details of the incident or service request, including categorization and priority into ServiceNow
* The primary base of this role is to proactively work with the global Service Desk team to support the EMEA region with various aspects of the role supporting local office during periods of absence.
* This role encompasses all areas of technology used within the desktop environment including Microsoft, Apple, and a range of bespoke applications supporting both the trading desk and general IT infrastructure.
You will need experience in:
* Windows 10 and MacOS support desktop infrastructure within a large financial (or similar) organisation.
* Active Directory administrative experience within a medium / large organisation.
* Application deployment and maintenance, including testing and documentation.
* Practical understanding of computer hardware and software.
* Experience working with Call logging systems e.g. ServiceNow.
* Experience of Java in a desktop environment
Desirable Skills:
* Supporting a mobile workforce within a secure enterprise environment
* Experience of general administration of Office 365 or similar
* Microsoft System Centre Configuration Manager (SCCM) or similar enterprise software delivery & management application
* Endpoint protection products e.g. Lumension.
* Experience with Video Conference solutions e.g. Polycom and presentation systems.
* Microsoft System Centre Configuration Manager
* Mobile Device support.
* VPN support e.g. Zscaler
* A strong interest in computers and technology outside of work.
* MCP or Network Plus
As well as having the chance to attend regular social events and join special-interest groups, you get an attractive selection of benefits working with IG:
- Matched giving for your fundraising activity
- Flexible working hours and work-from-home opportunities
- Performance-related bonuses
- Pension, insurance and medical plans
- Career-focused technical and leadership training
- Contribution to gym memberships and more
- A day off on your birthday
- Two days volunteering leave per year
- 2 days monthly for self-development and your innovation ideas
You will need experience in:
* Windows 10 and MacOS support desktop infrastructure within a large financial (or similar) organisation.
* Active Directory administr
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzcxNDg3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1268513&xid=1555_71487
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