Please note that our Terms & Conditions and Privacy Notice are applicable.
On Promotion in Jobs
Pay & Ship
Buy with confidence. Secure payment options & nationwide delivery. Learn more
Filter & refine
Clear All
Results for General Worker Jobs in South Africa in South Africa
1
Lead Human Capital and Talent Acquisition related functions for an iconic international brand setting up operations in the South African BPO Sector. Bring innovation and solutions regardingpeople management to positively impact business results. Act as the main point of the contact for the employees and managers operating at specified accounts and sites, proactively supporting the delivery of HR processes to operations.
Job Description• Understand all key business initiatives and goals for each supported business unit• Actively identify gaps, and manage risk• Proactively implement human capital solutions to challenges affecting the success of the business• Develop a Trusted Advisor relationship with key leaders at multiple levels within each supported business unit. Effectively partner with and leverage corporate support teams • Drive performance improvement plan, implement positive changes in the people management • Design and maintain organization vitality charts as the performance of the business unit improves • Challenge the organizational structure of the internal client and propose changes • Act as the ultimate point of contact for all escalated Human Capital issues.• Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective• Achieve 100% of assigned hiring goals by executing a recruiting plan using a core team of TA specialists.• Manage a strategic and tactical sourcing plan to support specific hiring goals• Manage, develop and maintain the communication flow and strategic partnership between the Talent Acquisition team, corporate support teams and internal and external stakeholders• Improve the key success metrics associated with hiring goals• Ensure compliance with recruitment best practice • Act as a Legal Representative on behalf of company in all human capital/ labourmatters• Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets• Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes• Work with IT and infrastructure to ensure optimal operational efficiencies• Ensure all infrastructure meets agreed SLA standards.Requirements• Recent experience in a similar role ideally within a BPO Contact Center or similar services company.• Bachelor’s Degree • 5+ years’ experience as an HR business partner or HR Manager providing operations support • Knowledge an...
https://www.ditto.jobs/job/gumtree/3203824758&source=gumtree
8mo
CallForce
1
The suitable candidate must have solid recruitment experience through placing a variety of profiles. This is an ultimate generalist role requiring the recruitment and selection of entry level, junior, mid-level to senior positions. The successful incumbent must be exposed to challenging environment, managing mass recruitment, multiple vacancies at a time, track and report accordingly on all filled roles
· Deal with internal and external stakeholders to ensure effective delivery campaign order base.
· Proactively source top level candidates in diversity of positions from specialized scarce skills to bulk recruitment drives.
· Manage the full candidate recruitment cycle and onboarding.
· Continuously improve candidate experience and engagement, be a brand ambassador.
· Min 2-4 years recruitment experience.
· Contact Centre /BPO Recruitment experience a strong advantage.
· Knowledge and experience in best practice recruitment processes and diverse candidate selection
Soft skills you need:
· Understanding of recruitment processes and candidate selection methods
· Outstanding organizational and time management skills
· Excellent communications and interpersonal skills
· Ability to multitask and prioritize daily workload
· Creative thinker and proactive problem solver
· Ability to work autonomously and within larger team
· Professional level of English
https://www.ditto.jobs/job/gumtree/1983490191&source=gumtree
8mo
CallForce
1
SavedSave
Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to createand deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals. Handle customer escalations, contribute to creating a positive work environment.
• Leading and managing a team of Call Centre Agents to achieve client SLA requirements• Continuously promote a performance-driven culture and always work towards reaching for amazing results• Be accountable for the performance of each agent reaching their daily targets and ensuring that professional relationships exist with customers• Ensuring that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems• Motivating team to achieve daily targets• Improve the key success metrics associated with goals including:
o Customer Satisfaction Scoreo Service Level Goalso Quality Goals
• Guiding, coaching, training and equipping agents with all competencies to reach meet performance and customer service objectives• Coordinate training on new or revised information relating to services, products or processes of projects• Ensuring all customer questions and complaints are resolved in a timely manner• Brainstorming with the team around issues or challenges that may hinder optimum performance and give recommendations to improve sales• Handle employee related issues. Monitoring attendance, punctuality and leave • Report on statistics, data, ratios, attrition and terminations• Suggest areas of improvement for systems, policies and processes used and propose solutions• Manage quality assurance• Assist with recruitment, HR admin, personal development and other areas that contribute to maintaining processes and the growth of the campaign
Requirements • Matric• 1-2 years contact Centre Team Leader experience
Competencies
• Strong ability to motivate and guide a team
• Strong ability to empathise with customer• Strong problem-solving skills• Consistently mentor and inspire others• Customer focused mindset• Understanding, interpreting, and manipulating data for reporting• Ability to resolve escalated customer issues
Please send CV to leo@callforce.co.za
https://www.ditto.jobs/job/gumtree/3374524109&source=gumtree
8mo
CallForce
1
SavedSave
Sales Team Leader Cape Town
Lead and manage a team of Call Centre Sales Agents to achieve exceptional results.
Min 2 years contact Centre Team Leader experience
BPO experience a strong preference
Able to support day shift employees
Strong contact Centre operations know how
Effective people management skills
Able to manage to strict SLA requirements
Salary based on industry norms
https://www.ditto.jobs/job/gumtree/1754187620&source=gumtree
8mo
CallForce
1
SavedSave
Some of the job responsibilities include but are not limited to: providing personalized sales, services, technical support and building relationships with clients.
Managing the ongoing support to customers to confirm that they continue to make effective use of products.
Monitoring product performance and associated support needs to be able to identify opportunities to upgrade or modify products so that they meet customers’ needs more effectively.
https://www.ditto.jobs/job/gumtree/3372478964&source=gumtree
8mo
CallForce
1
SavedSave
Title: Social Media Support Customer Service Representative
Role description and duties:
Deliver an exceptional customer experience by assisting customers in resolving queries via all Social Media Platforms. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalismFirst response on Social media platforms such as Facebook, Twitter, Instagram etc.Understanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according to processes and procedures.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on emails etc. including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support in writingSubmit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Requirements:
Matric/NQF Level 4 Equivalent Excellent comprehensive skillsExcellent writing and reading skillsExcellent typing skillsBe social savvyPrevious experience is advantageousLeadership and communication skillsGood presentation skills both verbally and writtenStable internet connection at home6 months Customer service experience6 months Social Media Experience
Salary and rates including allowances, incentives: R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R7 000.00 per month
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays
https://www.ditto.jobs/job/gumtree/1099133981&source=gumtree
8mo
CallForce
1
SavedSave
Salary: Basic R5500 + Commission
Responsibilities and expectations (not limited to):
Offer professional advice to clients on long term insuranceDaily/weekly reporting on sales activitiesKeep up to date and fully informed on product comparisons and new productsBe compliant in all activities in accordance with regulations and professional guidelines and ethics
Desired Experience and Qualifications
Matric (Compulsory)Long term insurance - telesales 1-year minimum experienceReputable sales track record (Pay slips may be required up to 3 months back)FAIS Regulatory Examination for representatives is recommended (RE5)/ Or within DofaClear credit & criminal recordsExcellent communication skillsMust be South African CitizenAvailable immediatelyCompetencies required
Competencies
Cold callingCross - sellingEnd to end salesExtensive knowledge in short term insuranceAbility to handle conflictProblem solving skillsInsurance principles and practiceOutbound sales
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/3422715057&source=gumtree
8mo
CallForce
1
SavedSave
Inbound customer service call center agent needed for Airline company
RESPONSIBILITIES:
Receive calls from customers / passengersDeal with problems such as delays, cancellations etcExplain processes to customers and assisting them where necessaryWork in a team and longer than normal hours (shift work)Deal with confidential informationCommunicate with customers both verbally and in writing.
REQUIREMENTS
Grade 12One (1) to four (4) years’ experience in a Call Centre EnvironmentTravel or relevant qualification will be an advantageValid Covid-19 vaccination cardExcellent communication in English – speak, read and writeSolid computer literacyExcellent phone etiquetteNo criminal or credit recordAble to work on weekends, public holidays and flexible hours as requiredOwn transport would be an advantage.
SHIFTS ROTATIONAL:
07:00 – 16:0008:00 – 17:0009:00 – 18:0010:00 – 19:00Includes weekends and public holidays.
PERSONAL ATTRIBUTES
PunctualExcellent understanding or experience of delivering great customer service to a customerHigh degree of patience and assertivenessConflict resolution skillsImmaculate time keepingTrustworthy, professional and reliable, including dealing with confidential informationThe ability to work well under pressurePractice good time management and willingness to work longer than normal office hoursRemains focused in order to handle objectionsCustomer focused and service orientated.
https://www.ditto.jobs/job/gumtree/1604503986&source=gumtree
8mo
CallForce
1
SavedSave
Helping customers implement innovative cloud computing solutions by using the latest, secured cloud computing technologies for Data Security, Data backup and storage, Improved Collaborations, Excellent Accessibility, Low maintenance cost, Mobility, Services in Pay-Per-Use and Unlimited Storage Capacity.
https://www.ditto.jobs/job/gumtree/1680513813&source=gumtree
8mo
CallForce
1
SavedSave
MI Specialist
Provide Data Analytics support in dynamic BPO operation.
4 - 6 years data analytics experience in the BPO /Contact Centre sector
Direct experience in implementing enterprise data management processes, procedures, and decision support.
Understanding of relational data structures, theories, principles, and practices.
Metadata management and associated processes.
Knowledge of enterprise repository tools, data modelling tools, data mapping tools, and data profiling tools.
Demonstrated expertise with repository creation, and data and information system life cycle methodologies.
Proven track record in producing high quality analytics and problem solving.
Salary negotiable aligned to industry norms and experience.
Contact leo@callforce.co.za
https://www.ditto.jobs/job/gumtree/271039389&source=gumtree
8mo
CallForce
1
SavedSave
To provide a robust and efficient administration service to the healthcare teams, to ensure that all
workers have the right to work in the UK, are registered with a DBS check, and have certificates or
relevant proof of qualifications required to perform available roles. You will work within the
parameters of the Search processes in order to ensure that your team’s targets and objectives are
achieved.
A fantastic opportunity has arisen for Administrator to join a team of professionals based in the UK. You will be responsible for providing support to the recruitment team in administering compliance policies and procedures accurately and efficiently. The company has been established since 2008 and has gone from strength to strength providing solutions for public and private clients across the UK.Duties and responsibilities:* Answering incoming calls and emails* Booking confirmations with clients* Handing immigration documents* Holding face to face interviews as and when required* Carrying out DBS checks and verifying ID checks within a timely manner* Managing and maintaining an internal database and external portals* Ensuring documents are up to date and uploaded onto the system* Working from reports ensuring renewals are completed on time without lapsing* Providing support on internal and external audits* General administrative dutiesYou will need:* Excellent communication skills both written and verbally* Extensive knowledge of Microsoft Office programs including excel* Strong communication and time management skills* The ability to prioritise workloads and work towards strict deadlines* A keen eye for attention to detail* Experience of working in a fast paced administrative environment
https://www.ditto.jobs/job/gumtree/1895731747&source=gumtree
8mo
CallForce
1
SavedSave
Sales Team Leader Cape Town
Lead and manage a team of Call Centre Sales Agents to achieve exceptional results.
Min 2 years contact Centre Team Leader experience
BPO experience a strong preference
Able to support day and/or night shifts on site in Cape Town CBD
Strong contact Centre operations know how
Effective people management skills
Able to manage to strict SLA requirements
Salary based on industry norms
Contact leo@callforce.co.za
https://www.ditto.jobs/job/gumtree/1398715299&source=gumtree
8mo
CallForce
1
SavedSave
Responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned or directed.
Responsibilities and expectations (not limited to):
Responsible for coaching, developing, and improving the abilities of incubation agent to effectively meet performance standards that lead to their successful graduation from the incubation programCoach all incubation agents making sure they achieve a benchmark of 80% on all activitiesPerform monitoring sessions and other development activities such as role playing, while meeting the required daily and weekly quotasManage and reinforce the schedules of incubation agents to ensure strong attendance throughoutMonitor maximum performance and ensure all agents performing below the 80% benchmark are communicated to managementProvide feedback through daily, weekly, and otherwise assigned reports to ManagementConduct daily, weekly, and otherwise assigned performance reviews of the incubationagents, as well as creating individual development plans where neededInfluence personnel decisions for assigned incubation agentsIdentifying process improvement opportunities with the strategy and curriculum used throughout the incubation course mapEnsures performance, graduation, and attendance goals of incubation are consistently met
Desired Experience and Qualifications
Previous coaching/training experience at a contact center is advantageousClear disciplinary RecordMatric Excellent communication skillsComputer literateClear criminal record.Must be South African Citizen
Competencies
Must be a people’s personMust be passionate about other people’s development and growth potentialMust be comfortable facilitating reports, analysis & elaborate presentations during trainingPresent and communicate informationCoping with pressures and setbacksDelivering results and meeting client expectationsExcellent administrations skillsAttention to detailGood verbal communication skillshttps://www.ditto.jobs/job/gumtree/2323078959&source=gumtree
8mo
CallForce
1
SavedSave
US based client is looking for dynamic outbound agents on a night shift in Sunninghill.
Successful candidates will receive full product and systems training.
Responsibilities and expectations (not limited to):
Read from a scripted pitchTransfer warm leads to USA agentsMeet and exceed hourly/daily/weekly transfer target.Meet exceed Quality Assurance standards.
Desired Requirements, Experience and Qualifications
MatricAwareness of medical terms and disciplinesOutbound experience requiredExcellent verbal communication skillsNeutral accentComputer literateOwn transport (advantageous not essential)
Competencies
Objection handlingGood command of the English languageAbility to hold a conversation and think on your feet
Salary:
Paid per productive hoursShift allowance (Shift between 4pm and 4am only)Travel allowancePerformance incentives.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/3050698397&source=gumtree
8mo
CallForce
1
SavedSave
INSURANCE CONSULTANT (JG10)
WHAT DOES THE INSURANCE CONSULTANT DO?
Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants base in Cape Town, Bellville. The insurance consultant role is focused on providing an end-to-end service and support to brokers.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?
This role is focused on, but not limited to; servicing broker requests, including enquiries.
Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;Dealing with general insurance and policy specific enquiries;Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;Assisting to resolve all insurance queries within required timeframe and compliance requirements;Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;Undertaking to adjust premiums in line with new asset values;Managing client expectation on expected turnaround times for submitted requests;Adhering to underwriting criteria and regional requirements;Assist with profiling the client with the best suitable product and underwriting criteria;Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;Assisting in implementing solutions for improvement; andStanding in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.
QUALIFICATIONS AND EXPERIENCE
Matric/ Grade 1260 commercial lines FAIS creditsA relevant insurance related qualification (e.g. NQF lev 5) would be advantageousProven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industryMinimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets
https://www.ditto.jobs/job/gumtree/2154279433&source=gumtree
8mo
CallForce
1
Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLAUnderstanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according processes and procedures.Resolve FTTH issues through effective troubleshooting and configuration.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on calls including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.Submit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Education and Experience:
MatricEnglish language proficiencyMinimum 1 year inbound technical support experience within a center required Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsTech support persuasivenesstenaciousnegotiation skillsstress toleranceeffective time management
Salary and rates including allowances, incentives:
R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpis each month. Shift allowance and travelling allowance.
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
https://www.ditto.jobs/job/gumtree/4115920781&source=gumtree
8mo
CallForce
1
SavedSave
Outbound Sales Consultant
Our international client is looking for strong sales individuals to join our dynamic team in Sunninghill.
What You’ll be Doing
Lead generation from an existing client base.
During a Typical Day, You’ll
· Read from a scripted pitch
· Transfer warm leads to the USA team
· Work towards exceeding transfer targets
· Ensure high quality standards are adhered to
Requirements
· At least 6 months sales experience
· Computer literate
· Own transport (advantageous not essential)
· Excellent verbal communication skills in English
· Neutral accent
Working Hours
· Rotational shifts between 16h00pm to 04h00am
Salary Per productive hour, shift and travel allowance provided and incentives.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/696303043&source=gumtree
8mo
CallForce
1
SavedSave
We have an exciting career opportunity for Commercial Insurance Consultants in Cape Town looking for a new opportunity within a well-established insurance sales company.
This role is focused on candidates with long-term insurance experience with the objective of providing an end-to-end service and support to brokers.
Key Responsibilities
Providing telephonic support to the intermediary on record, authorised representatives from the brokerage, and Broker ServicesDealing with general Agri Asset insurance and policy specific enquiries, and amendmentsAdhering to underwriting and regional criteria requirementsManaging the expectation on expected turnaround times for already submitted requests
Minimum Requirements
Grade 12 (Matric) witho Minimum 50% for Mathso Average score of 50% in all other subjectsRelevant insurance qualification would be advantageous at NQF 52 years’ experience in short term insurance commercial lines and/or Agri Asset would be advantageousExperience in commercial and / or Agri Asset policy administration and underwriting
Knowledge & Skills
Excellent verbal and written communication skillsExcellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clientsEnsure adherence to quality, compliance and accreditation standardsConduct efficient administrationOptimising work processes
Personal Attributes
Customer ServiceTeam SupportCommunicates effectivelySituational AdaptabilityAction Oriented
Working Hours
08h00 – 17h00 Monday to Friday
https://www.ditto.jobs/job/gumtree/543830698&source=gumtree
8mo
CallForce
1
SavedSave
We are looking for individuals to work within the commercial contact centre as there are career opportunities available for Insurance Consultants. The insurance consultant role is focused on providing an end-to-end service and support to brokers.
This role is focused on, but not limited to; servicing broker requests, including enquiries.
Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;Dealing with general insurance and policy specific enquiries;Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;Assisting to resolve all insurance queries within required timeframe and compliance requirements;Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;Undertaking to adjust premiums in line with new asset values;Managing client expectation on expected turnaround times for submitted requests;Adhering to underwriting criteria and regional requirements;Assist with profiling the client with the best suitable product and underwriting criteria;Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;Assisting in implementing solutions for improvement; andStanding in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.
QUALIFICATIONS AND EXPERIENCE
Matric/ Grade 1260 commercial lines FAIS creditsA relevant insurance related qualification (e.g. NQF lev 5) would be advantageousProven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industryMinimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/4236229225&source=gumtree
8mo
CallForce
1
SavedSave
This role requires an experienced individual that has worked in internals sales within the Factory/industrial sectors. The Ideal candidate would have technical knowledge of factory operations and parts.
Description
This is an office based position in Randburg.Duties would include but are not limited to:
Responsible to conduct telephonic sales as well as handle customer issues pertaining to the sales.Send out brochuresFollow up on quotesMake sure all documentation is attachedThe role will include outbound sales calls (including cold calling)In-the-job training will be provided We are not simply selling a product, or features. We are selling a solution that will assist clients Generate and secure potential revenue by:Calling new prospective clients;Following up on calls.Following up on supplied leads.Achieve set goals and targets.Up-sell additional products to existing clients.
Profile
Matric (Essential)Relevant Certifications2 - 4 years (Internal sales experience)Technical skills within industrial/factory sector Computer literateCold CallingCRM system experienceExcellent English skillsExcellent communication abilityConflict managementSalesforce experiencePrevious internal sales experienceAdmin orientatedVery sales orientated and must know and understand sales cyclesWorking hours : Monday to Thursday 08h00am - 16h30pm, Friday 08h00am - 14h00pmNo weekenksPatientResilient
We offer
Permanent position
Salary package : R11000 plus uncapped commission
https://www.ditto.jobs/job/gumtree/3969873493&source=gumtree
8mo
CallForce
Save this search and get notified
when new items are posted!